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Associate, US Client Operations II (Structured Finance)
BNY 4.1
Customer service specialist job in Pittsburgh, PA
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate, US Client Operations II (Structured Finance) to join our Structured Finance team. This role is located in Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem solving skills, experience and judgement to analyze information.
Uses communication skills to deliver high quality service to a specialized client base.
Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY services and offerings.
Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.Uses knowledge of client issues and needs to contribute to business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.
Recommends process improvements.
May have people management responsibilities in some geographies.
Provides guidance to less experienced team members.
Supports multiple, moderately complex client accounts.
To be successful in this role, we're seeking the following:
Bachelors degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
$46k-80k yearly est. Auto-Apply 17h ago
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Associate, Client Processing I
BNY 4.1
Customer service specialist job in Pittsburgh, PA
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate to join our Client Processing team. This role is located in Pittsburgh, PA (4 days in office per week).
In this role, you'll make an impact in the following ways:
Perform routine and non-routine client service and transactional support functions.
Interact with other organizational units/teams to ensure timely delivery of service or resolution of issues.
Process account-related transactions per scheduled events or client authenticated direction.
Answer inquiries and resolve problems or issues following established procedures.
Manage situations requiring adaptation of response or extensive research according to client response.
Escalate more complex situations to senior colleagues.
Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
Perform complex operational tasks in a product or functional area.
May be responsible for allocating and checking work of team members and specific supervisory review and approval actions.
Contribute to the achievement of team objectives.
To be successful in this role, we're seeking the following:
Bachelor's degree or the equivalent combination of education and experience is required.
0-3 years of total work experience is preferred.
Experience in brokerage processing is preferred.
Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
$46k-80k yearly est. Auto-Apply 17h ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Customer service specialist job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.
CustomerService Expert II Location: Headquarters - Moon Township, PA
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match! Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The CustomerService Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. Duties and Responsibilities (not limited to)
Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
Provide material availability and delivery information to sales staff, customers, etc.
Facilitate necessary communication to ensure order confirmation (material availability and credit)
Secure information for creation and maintenance of customer master files and price condition records in SAP
Provide freight quotes to customers for LTL shipments using the company's FDS tool
Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
A high school diploma or equivalent certification is required
2-3 years of sales and distribution or customerservice experience is required
SAP experience is required
Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
International/Export CustomerService experience with clear understanding of Incoterms 2010 / 2020 preferred
Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
$110k-148k yearly est. Auto-Apply 44d ago
Customer Service Specialist
Pitt Ohio 4.5
Customer service specialist job in Pittsburgh, PA
PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a CustomerServiceSpecialist to join our team at our Corporate office in Pittsburgh, PA.
We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.
Responsibilities
Provide general LTL and volume quoting
Coordinate and quote Fast Track / Time Definite shipments
Schedule pick-ups
Trace shipments and provide freight charges
Process re-billings from sales reps, 3rd parties and customers
Process fax and Internet requests
Handle Managed Accounts and special requests from Managed Account
Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
Meet monthly department telephone and email goals
Able to react to change productively and handle other essential tasks as assigned
Qualifications
Command of English language to communicate effectively with internal and external customers
High School Graduate or GED
Proficient in general math
Must be able to multi-task
Must be able to type a minimum of 40 wpm
Previous experience in telephone customerservice/call center environment helpful
Transportation experience preferred
Knowledge of Microsoft Office Environment, particularly Excel, Word and Email
An excellent phone voice and a colorful / dynamic personality is essential
Comfortable with existing and constant changes in technology
Excellent verbal and written communication skills
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
$24k-29k yearly est. Auto-Apply 13d ago
Juris Customer Success Consultant
Lexis Nexis 4.4
Customer service specialist job in Homestead, PA
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 28d ago
Customer Service - Winner's Circle
Daveandbusters
Customer service specialist job in Pittsburgh, PA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
-
15
We are an equal opportunity employer and participate in E-Verify in states where required.
$38k-87k yearly est. Auto-Apply 60d+ ago
customer service
Hampton Beer Outlet
Customer service specialist job in Allison Park, PA
Join Our Team as a CustomerService Representative!
Are you someone who enjoys helping others and thrives in a fast-paced environment? Hampton Beer Outlet, located in Allison Park, PA, is looking for a friendly and dedicated CustomerService Representative to join our team. If you're eager to provide excellent service and be part of a dynamic workplace, we'd love to hear from you!
About Us
At Hampton Beer Outlet, we pride ourselves on being a trusted destination for beer enthusiasts in the Allison Park community. We're passionate about offering a wide selection of beverages while delivering exceptional service to every customer who walks through our doors.
What You'll Do
As a CustomerService Representative, you'll play a key role in creating a welcoming and enjoyable experience for our customers. Your responsibilities will include:
- Assisting customers with product inquiries and purchases.
- Maintaining a clean, organized, and well-stocked store environment.
- Operating the cash register and handling transactions accurately.
- Providing knowledgeable recommendations to help customers find the perfect product.
- Supporting the team with daily store operations as needed.
What We're Looking For
We're seeking individuals who are:
- Friendly, approachable, and customer-focused.
- Excellent communicators with a positive attitude.
- Detail-oriented and able to handle tasks efficiently.
- Comfortable working in a retail environment.
No prior experience? No problem! We welcome candidates who are enthusiastic and eager to learn.
Why Join Hampton Beer Outlet?
While we don't currently offer additional benefits, we can promise you a supportive and collaborative work environment where your contributions are valued. At Hampton Beer Outlet, you'll be part of a team that takes pride in delivering exceptional service and building lasting relationships with our customers.
Ready to Apply?
If you're excited about this opportunity and want to be part of a team that makes every customer's experience memorable, we'd love to hear from you! Apply today and take the first step toward joining the Hampton Beer Outlet family.
We look forward to meeting you!
$47k-89k yearly est. 17d ago
Financial Paraplanner/Client Service Specialist
Golden Reserve LLC
Customer service specialist job in Pittsburgh, PA
Golden Reserve is looking for an experienced Client ServicesSpecialist (CSS). Our CSS is a mix of a Paraplanner and Client Services Coordinator. Unlike other financial institutions, this is NOT an administrative role.
As a CSS, you would be responsible for (1) managing our entire back-end client sales process, including the building our client Roadmaps (our version of a financial plan), (2) delivering world-class first line ongoing client support and service, and (3) facilitating start-to-finish insurance application execution.
Our CSS Team is recognized as the Engine of Golden Reserve that drives this company forward.
Golden Reserves unique approach to financial services is redefining financial planning we hold monthly seminars that you would help support and have weekly TV & Radio Shows across Ohio. And it is working, we are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative financial service companies in the country.
What we ask:
·
Client Service Excellence
: Understanding that we are entrusted with the life savings of our clients is a huge responsibility that we do not take lightly.
·
Be The Engine
: Ensure our Sales team is supported so that we can help more families being the steady and consistent voice and leader in every office to make sure we dont stop moving forward.
·
Commitment
: we know we must earn your trust, but we expect every recruit to be committed to our process and systems of managing client services and support to learn the GR-Way.
What we provide:
· CSS
Captains
you will have a three (3) dedicated supporting CSS Team Members that help you manage your (1) workload, (2) new business support (outstanding applications) and (3) policy and training needs.
·
Competitive Salary
- $70,000 - $100,000.
·
Benefits -
Generous time off policy, Health Insurance, Vision Insurance, Dental Insurance, 401(k), & Life Insurance.
WORK SCHEDULE:
Office locations are in Green Tree & Wexford. Work hours are 8:30 am - 5:30 pm in-office with a 1-Hour lunch. Must be available to work occasional evening hours to support our educational workshops, as needed. We also pay overtime.
If you want to help us change the world of finance and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume.
BEFORE YOU APPLY this is NOT a typical financial services position to learn more about the CSS role, check out: A Day in the Life of a CSS. To learn more about how we are different, check out Expedition Retirement, to see if our
mission
is the right fit for you. (*********************************************************
You can also learn more at *********************
Two (2) years+ of financial services experience.
Life Insurance Annuity Application Excellence completion, monitoring & management.
GRIT we built this company brick by brick on a blue-collar mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace.
Compensation details: 70000-100000 Yearly Salary
PI03e2e5***********1-39341747
$70k-100k yearly 7d ago
Customer Service Agent
Sixt 4.3
Customer service specialist job in Pittsburgh, PA
Back to results CustomerService Agent Branches & Operations Full-time Pittsburgh, PA, United States Apply now Apply now Ready to elevate your customerservice game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour.
YOUR ROLE AT SIXT
* You welcome all customers upon arrival and gather feedback to improve their future rental experience
* You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
* You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
* You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
* You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
* Education & Experience You have a high school diploma or GED and at least 1 year of customerservice experience
* Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
* Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
* Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
* Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
* Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
* Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
* Bonus Plan Take advantage of a bonus plan based on performance
* Employee Assistance Program Access support whenever needed through our Employee Assistance Program
* Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
* Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customerservice are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Postet on 26.12.2025
# REF25532N
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$19.8 hourly 5d ago
Customer Support Representative
Manulife
Customer service specialist job in Homestead, PA
**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customerservice to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customerservice to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Is it possible to find a career you love with a global organization that supports your continued growth and success?
ABSOLUTELY!
Where you ask? Look no further than John Hancock!
Have you considered a career with us?
**Position Responsibilities:**
+ Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
+ Meet quality expectations to ensure a positive client experience
+ Meet productivity expectations to maximize team service levels
+ Provide effective and timely resolution of a range of customer inquiries
+ Strike a positive and cooperative tone with both customers and coworkers
+ Strive for first-call resolution of customer issues
+ Translate scenarios that require problem resolution to positive service experiences
+ Strengthen the perception of MANULIFE in the marketplace
+ Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
+ Complete ongoing training to stay abreast of product, industry, service and policy changes
+ Other duties as assigned
**Required Qualifications:**
+ Post-secondary education or high school diploma
+ CustomerService or Financial Services experience a plus
+ Ability to thrive in a lively working environment and manage multiple tasks
+ Outstanding verbal communication skills and strong telephone etiquette
+ Possess the ability to multi-task
+ Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
+ Demonstrated problem resolution skills
+ Effective listening skills
+ Demonstrated computer efficiency
+ Outstanding customerservice skills
+ Business writing skills
**Preferred Qualifications:**
+ Current SIE, Series 6 or 7, Series 63
+ Working knowledge of IRAs & other retirement products
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Ready to take the next step?
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
\#LI-JH
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ .
**Manulife is an Equal Opportunity Employer**
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ .
**Referenced Salary Location**
USA, Virginia - Full Time Remote
**Working Arrangement**
Remote
**Salary range is expected to be between**
$38,550.00 USD - $64,250.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf)
Company: John Hancock Life Insurance Company (U.S.A.)
$38.6k-64.3k yearly 60d+ ago
Juris Customer Success Consultant
RELX 4.1
Customer service specialist job in Homestead, PA
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 28d ago
Senior Client Specialist
Robert W. Baird & Co. Incorporated 4.7
Customer service specialist job in Franklin Park, PA
About the Role: As a Senior Client Specialist at Baird, you'll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. This role goes beyond daily operations-leading complex client onboarding, managing high-touch communications, and orchestrating efficiencies in process. You'll also drive business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment.
Check out this video to learn more about the day in the life of our Senior Client Specialists!
The Impact You'll Make:
* Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
* Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
* Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
* May schedule client appointments and/or conference room for appointments.
* Assemble/generate materials including paperwork and reports for client meetings.
* Understand and ensure business adherence with firm and financial industry regulatory policies
* May manage FA and Team's social media presence (website, LinkedIn, X etc.).
* Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
* May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
* Seek ways to enhance FA(s) business effectiveness and marketability.
* Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
* May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
* May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
* Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
* 5+ years of prior industry work experience
* Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses
* Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms
* Excellent verbal and written communication skills
* Detail oriented with an emphasis on accuracy
* Critical thinking and proactive problem solving skills
* Good analytical skills with ability to perform semi-advanced math
* Understanding of compliance regulations including the client complaint process and correspondence policies
* Bachelor's degree preferred, not required.
#LI-PWM2
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
$75k-106k yearly est. 28d ago
Temp to Hire - Customer Service Specialist
Liberty Tire Recycling 4.2
Customer service specialist job in Pittsburgh, PA
About Us:
At Liberty Tire Recycling, we're building a sustainable future - one tire at a time. As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the environment. Join our team of nearly 4,000 dedicated employees across 70+ sites and help us transform billions of pounds of waste tires into valuable resources. We're committed to innovation, a circular economy, and providing a rewarding workplace where you can grow and thrive.
Essential Duties and Responsibilities:
Handle customer AR inquiries via phone, email, fax, mail
Answer between 50-100 incoming calls daily
Apply any unapplied payments on a weekly basis
Process Daily Credit Card Payments
Research returned mail and re-send
Attach documentation to customers' accounts as needed
Revise invoices in excel and forward on to customer or site personnel
Make account changes in the system based on customer requests
Assist team members with administrative duties as needed
Compile and send Statements
Requirements:
3+ years' experience in CustomerService
Accounts Receivable background preferred
Microsoft Office, w/Basic Excel skills
High attention to detail, and the ability to multi-task
Team player and be able to work collaboratively
Dedicated to Liberty's ongoing relationship with internal and external customers
EEO Statement:
Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
$32k-40k yearly est. Auto-Apply 24d ago
Dispatcher - Customer Service Associate
Pelles Heating & Cooling Services
Customer service specialist job in Mars, PA
Job Description
Do you have a passion for precision, customer satisfaction, and a desire to build a rewarding career in a thriving environment? Are you ready to step into a role that not only values your commitment to excellence but also offers a comprehensive package for your professional growth? If so, join Pelles Heating & Cooling Services in Mars, PA as a full-time Dispatcher - CustomerService Associate (includes outbound calls to fill schedule)!
As a Dispatcher - CustomerService Associate, you'll earn a competitive wage of $18 to $25 per hour plus performance bonuses. But that's not all! We also provide outstanding benefits, including two weeks paid vacation, 7.5 paid holidays, tax free benefits, $600/year prepaid TASC card for eligible medical type expenses, WGB - Wellness Group Benefit, health insurance, dental, vision, $50K Company paid life insurance policy, AFLAC, quarterly team fun events, and more. Apply now to build a fulfilling career in customerservice and dispatch with Pelles Heating & Cooling Services!
ABOUT THIS ROLE
As a Dispatcher - CustomerService Associate, you'll work a Monday through Friday schedule between 8:00 AM and 4:30 PM.
Your role is a carefully choreographed blend of customer-focused finesse and organizational prowess. Handling inquiries with ease through various channels, you ensure satisfied clients and expertly schedule appointments for our field technicians. Beyond the frontline, your administrative skills shine as you seamlessly weave through paperwork, maintaining meticulous records that enhance the overall efficiency of our services.
Does this sound like the perfect job? If you meet the required qualifications below, please apply!
1 year of customerservice experience
Service Titan experience
Experience using Microsoft Word and Excel
Geographical knowledge of the service area and map-reading skills
Exceptional communication and customerservice skills
ABOUT US
At Pelles Heating & Cooling Services, our mission is to create comfortable spaces for our customers by delivering exceptional heating and cooling services. We take pride in prioritizing our customers' needs and providing top-quality installations and maintenance. Our friendly team works collaboratively, supporting each other and fostering an atmosphere of growth and camaraderie.
We value work-life balance, that allows you to maintain a fulfilling personal life while excelling in your career. Our commitment to your professional development is unwavering, as we provide paid training and opportunities to enhance your skills. Quarterly social events bring us together to celebrate our successes and build lasting connections.
READY TO ELEVATE YOUR CAREER IN CUSTOMERSERVICE AND DISPATCH?
Apply now and experience our streamlined, professional, and mobile-friendly initial application process. Join Pelles Heating & Cooling Services, where your dedication contributes to our continued success. We look forward to welcoming you to our team!
Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.
$18-25 hourly 23d ago
Professional Physician Services Coding Denial Analyst
Francisan Health
Customer service specialist job in Homestead, PA
Work From Home Work From Home Work From Home, Indiana 46544 The Professional Physician Services Coding Denial Analyst is responsible for addressing coding related denials across Franciscan Alliance. Additionally, the Coding Denial Analyst monitors denial results and notifies Coding Leadership of any identified trends.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
* Reviews, researches, and responds to inquiries, denial management, and follow-up questions, according to Coding Department approved resources.
* Reviews and processes claims and edits for accuracy and insurance and coding compliance.
* Utilizes official coding guidelines and follows established policies and procedures, to determine accurate code selection based upon documentation in the medical record.
* Acts as a subject matter expert for coding, billing and payer edits and denials.
* Assesses and ranks denials priority to align with Rev Cycle goals.
* Assesses denial and takes action to adjust claim data and resubmit corrected claim, prepare and coordinate appeal response, and prepare avoidable write off documentation.
* Collaborates with coding leadership, to improve key performance indicators through trending denials.
* Coordinates timely response to denials, reaching out to other Franciscan Alliance departments, as well as payers, when necessary, through denial resolution.
* Recommends improvements/adjustments to workflow and system build in response to changes in reimbursement methodology, coding guidelines, regulatory standards, or department workflow changes to prevent denials.
QUALIFICATIONS
* Associate or Bachelor's Degree Healthcare Information Management - Preferred
* High School Diploma/GED - Required
* 3 years Coding - Required
* 1 year Coding Denials/Payer Experience - Preferred
* Demonstrated experience in surgical operative coding, including accurate interpretation of surgical guidelines, modifiers (co-surgeon and assistant surgeon), and surgeon billing requirements - Preferred
* CCS - Certified Coding Specialist - American Health Information Management Association (AHIMA) - Required or
* CCS-P - Certified Coding Specialist - Physician - American Health Information Management Association (AHIMA) - Required or
* CPC - Certified Professional Coder - American Academy of Professional Coders (AAPC) - Required or
* RHIT - Registered Health Information Technician - American Health Information Management Association (AHIMA) - Preferred
* RHIA - Registered Health Information Administrator - American Health Information Management Association (AHIMA) - Preferred
TRAVEL IS REQUIRED:
Never or Rarely
JOB RANGE:
Coding Denial Analyst Hosp Outpatient/Professional $47216.00-$70241.60
INCENTIVE:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
$47.2k-70.2k yearly 14d ago
Sales & Customer Service Representative
Titan Management Acquisitions 4.6
Customer service specialist job in Pittsburgh, PA
Titan Management Acquisitions is a promotional marketing firm in the Pittsburgh, PA area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets
.
Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment.
Job Description
We are seeking an enthusiastic, efficient person to join our sales team to help with sales processes and customerservice. Duties of this position include communicating and building relationships with customers, coordinating with other departments, maintaining a customer database, and promoting a quality image of the company.
We are a small company with a national reputation. We continue to expand our reach to new markets and customers. Our sales team works with terrific clients across the country engaging in face to face sales interactions with customers.
NO D2D
NO B2B
NO Cold Calling
Paid Training Provided!
Benefits include:
- Full paid training
- Flexible work schedule
- Incentives plan
- Weekly guaranteed base pay
plus commission
- Advancement opportunities
- Bonus Opportunities
Qualifications
Qualifications
One to two years of experience in customerservice or business setting
Ability to be organized and efficient under varying workloads
Demonstrate initiative and self-direction
Demonstrate team skills
Good interpersonal and communication skills
Attention to detail
Additional Information
Check us out at
**********************************
Like us on Facebook
Connect with us on LinkedIn
Follow us on Twitter
$29k-37k yearly est. 4h ago
Early Talent & Engagement Specialist
The Gateway Engineers 3.9
Customer service specialist job in Pittsburgh, PA
This position is full-time in person. Previous recruiting experience is preferred.
What You ll Bring:
Experience in recruiting, campus engagement, and/or a related people-focused role.
A natural curiosity and problem-solving mindset.
Genuine care for people and their development.
Strong communication and relationship-building skills.
A desire to grow your career within a community-minded organization.
What You ll Do:
Learn what it means to be an employee at Gateway.
Build connections with universities, student organizations, and career services to engage early-career talent.
Participate in the full recruiting process for internships and entry-level roles.
Represent Gateway at career fairs, campus events, and networking opportunities.
Create a welcoming, people-first experience for every candidate.
Track and analyze recruitment metrics to continually improve processes and outreach efforts.
Support projects focused on employee growth and engagement.
This opportunity requires:
Education:
Bachelor s degree in Human Resources, Business Administration, Communications, or a related field.
Equivalent experience in recruiting or campus engagement may be considered in lieu of a degree.
Flexibility
This position requires occasional night and weekend hours to support campus events, career fairs, and student engagement activities.
About Us:
Gateway Engineers is a multi-million-dollar full-service civil engineering consulting firm with locations in Pittsburgh, PA, Butler, PA, and Selma, NC. Our mission is to help our clients reach a higher level of success through knowledge, experience, and responsiveness. We will do the same for our employees as they are guided by 85+ registered professionals. We offer many programs and amenities including, but not limited to, fresh meals delivered to the office, mobile car detailing, fitness watch subsidies, in-office dental exams, on-site walking trail, indoor golf simulator, and much more.
What we offer:
No cost health insurance
Dental and vision insurance
Employee Assistance Program
Company paid short-term and long-term disability insurance and life insurance
Quarterly performance bonuses
PTO and 8 paid holidays
401(k) match & 401(k) Roth and Profit Sharing
Student loan repayment and tuition reimbursement
Company paid professional society memberships & professional licensure registration fees
Employee referral program
$29k-38k yearly est. 57d ago
Customer Service Representative
Acme 4.6
Customer service specialist job in Pittsburgh, PA
Responsible for supporting the company's sales goals through good customerservice, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers.
• Contacts customers via telephone or correspondence as frequently as necessary to meet goals.
• Maintains updated, organized files on all assigned customers.
• Completes and submits required documentation.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Trains new CustomerService Representatives as requested.
• Performs other related duties as assigned.
$27k-34k yearly est. 60d+ ago
Automotive Customer Service Advisor- 1808
Tupeloms
Customer service specialist job in Aspinwall, PA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-34k yearly est. 1d ago
PIT Airport- Customer Service Agent
Southern Airways Corporation 3.7
Customer service specialist job in Pittsburgh, PA
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.
JOB TITLE: Airport CustomerService Agent - customerservice & ramp DEPARTMENT: CustomerService REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport CustomerService Agent is our primary representative in our airport stations. The position is responsible for handling all customerservice activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties. KEY RESPONSIBILITIES
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customerservice attitude and a willingness to “find a way” as opposed to “I can't,” where applicable.
Any other duties as assigned
JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others
REQUIREMENTS Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
QUALIFICATIONS Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills - ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 18 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
Prefer at least 1 year of prior customerservice experience
Mental Requirements:
Level 2
Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position. Activity Approximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time
Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Benefits:
Competitive Salary: Attractive compensation package based on experience.
Retirement Plans: Employees can enroll in our company's 401k plan.
Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
How much does a customer service specialist earn in Pine, PA?
The average customer service specialist in Pine, PA earns between $24,000 and $39,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Pine, PA
$31,000
What are the biggest employers of Customer Service Specialists in Pine, PA?
The biggest employers of Customer Service Specialists in Pine, PA are: