Customer service specialist jobs in Urbandale, IA

· Take inbound calls and occasional emails from (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase. · Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. · Document every interaction effectively in our internal case management system · Approximately 15-20 calls/day Shifts: Contact Center is open from 7am - 6pm CST, Monday - Friday · Three shifts available that rotate within the 11-hour operation: · 7:00am - 3:30pm · 8:00am - 4:30pm · 9:30am - 6:00pm · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee. IDEAL CANDIDATES SHOULD HAVE: · Knowledge of agriculture, turf (mowers) and utility vehicles · Prior work experience in Agriculture or Technology dealer channels · Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and verbal communication skills · Speak with confidence · Proficiency with Microsoft Office products · Willingness to work occasional overtime and holidays · Solid work history and proven dependability · Reliable at home internet and a distraction free workplace Interviews will include behavioral based questioning · Candidate will be asked to share specific examples The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more! Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Lead. ABOUT MICROBAC Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. JOB SUMMARY The Customer Relationship Lead serves as our primary point of contact between this department and the Customer Service Manager. Through gaining a thorough understanding of the area requirements, time frames, flow and personnel, they ensure our clients will have correct samples logged in the system and supplies on hand to sample. This leadership position requires a high amount of communication, organization, decision making, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions: Gain a thorough understanding of client needs; act as the liaison between the client, team members, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client. Learn each aspect / job in the area and be able to fill in as needed. Maintain sample storage areas. Coordinate communications and actions between internal departments/functions. Monitor the area flow and adjust if needed to meet all analytical hold times and outbound shipping deadlines. Work with CS personnel on both daily and quarterly shipping orders. Work with CS manager on supply inventory and ordering. Work with Field Service personnel on courier routes and turn coolers. Minimum Qualifications Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements. Food and/or Environmental Testing Laboratory Experience is strongly desired. Client service or QA experience preferred. Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals. Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA). Demonstrated ability to effectively plan, organize and lead projects. Ability to demonstrate an observable commitment to service excellence and brand standards. Leadership in group of less than 10 people. Previous experience working in production setting. Customer service experience preferred. Ability to communicate clearly and effectively within all areas of the laboratory. Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. Demonstrated ability to effectively plan, organize and lead daily tasks and special projects. Ability to demonstrate an observable commitment to service excellence and brand standards. Maintaining a high level of customer contact, Customer Relationship Lead gains a thorough understanding of client needs and act as the liaison between the client and our laboratory staff teams Customer Relationship Leads manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner Lead the Customer Relationship team to achieve success for all customers. Works with the CRM to plan, organize and ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management. As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested. Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations and follow up with solutions. Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system. Works with internal leadership and staff to ensure the quality of work completed and reported meets or exceeds. pre-determined quality standards; and that the Company QA Program is followed and promoted. Supports quality and proactively participates in continuous improvement initiatives in the department. Maintain and grow overall client satisfaction through collaboratively working with clients to provide services that meet their needs and exceed their expectations. Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Relations, Sales, Field Services and Laboratory Operations to ensure client needs are addressed in a timely and appropriate manner. Assist in customer complaint handling and investigation of customer complaints in accordance with company quality policy and SOPs. May delegate work assignments within the Customer Relationship Department. May manage and develop Customer Relationship staff in some locations. Monitor the progress of projects, heading off any potential setbacks that could adversely affect the customer. Communicate technical data to the laboratory's senior leadership and to clients. Maintain client files. Manage the financial and business aspects of assigned accounts, working closely with sales. Assists in communication/resolution of billing issues. Review analytical reports for completeness and accuracy prior to releasing to the client. Draft reports and other documentation and distribute as necessary. Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales. Assumes accountability for the promptness of completing tasks and projects. Develops new products and/or services through evaluation of client needs through generating ideas for consideration. Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers. Provide support to the Sales teams and other CR team members. This may include customer visits or back up support for other team members. Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (ELEMENT), CRM, and Standard Operating Procedures (SOPs). WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Description Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that our business and sales strategies are executed through daily interactions with our customers.The Customer Support Representative II is critical to Shorr's success as they are a front-line resource for our customers and can greatly impact customer experience, retention, and loyalty.Responsibilities Handle customer inquiries on product, price, and lead-time with a drive for first contact resolution. Research new items and product substitutions to ensure smooth customer experience. Build credibility and trust with assigned customers while influencing buying decisions and customer-focused solutions Manage customer cases in Sxe and CRM systems ensuring timely resolution Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction. Create and maintain customer profiles and account notes in Sxe and CRM Monitor customer-owned and slow-moving inventory levels in coordination with sales to ensure billing and shipment is on track. Work with sales and customer to upsell, cross-sell, and move E&O inventory. Problem Resolution: Investigate and resolve customer complaints while capturing details in Shorr's CRM system. Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction. Investigate customer inquiries and provide solutions in a timely manner. Monitor internal reports to ensure customer deliverables are met. Price Management & Quote Support: Set up and maintain price records at the direction of sales team. Monitor product margin fluctuations and alert sales team to fluctuations. Process quotes in SQM when support is needed from Account Executive. Other duties may be assigned. Shorr Packaging does not provide work authorization sponsorship for this position.Requirements Associates Degree or equivalent experience required 2 years of previous work experience in a Business to Business (B2B) customer support related role. Experience in the packaging or related industry is preferred Experience with MS Word, Excel and Outlook. Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment. Demonstrated customer-focused problem solver with strong desire for accountability. Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change. Ability to collaborate cross-functionally by communicating critical details to enhance customer experience. Strong time-management with ability to effectively prioritize multiple requests and pressures. Knowledge of ERP, CRM, and ecommerce platforms. Prior experience using MS Outlook, Word, and Excel. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Explore Shorr Benefits Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

Kelly Services is a Fortune 500 company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer. Job Description Kelly Services Current Needs: Currently seeking an Bilingual Customer Support Representative II in Urbandale, IA. This is a long term contract opportunity. Position Description: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers, and Company personnel Develops common solutions to problems with team members to maintain required service levels Maintains the accuracy and availability of customer related information on-line Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: High School diploma or GED required, college degree preferred. Strong troubleshooting skills. Excellent computer skills. Good verbal and written communication skills. Well-developed customer service skills. Candidates fluent in German, Parisian/Canadian French, or Thai required. Must be able to read, write and speak fluent English. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and client's personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more about the position, please contact: Monaliza Santiago ************

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must pass a validated writing assessment Must complete and pass required language assessment Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: · Monday-Friday 8:00 am-4:30pm Work Schedule: Monday-Friday 9:30am-6:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting Location(s): 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266 Posting End Date: 14 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you! Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it! Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico. Included is a comprehensive benefits package that includes: · How would you like to have Sundays off? Yes, every Sunday we are closed! · Paid time off including vacation, personal days, and holidays · Medical, Dental, Vision, Short Term Disability · Company paid Long-Term Disability and Life Insurance · Employee Assistance Plan · 401k Plan with a company match · Bonus & commission opportunities paid monthly! · Ongoing training and development · A family friendly work environment · Rewards for service Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you! General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily! Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising. Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal. Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required. Education and Experience · Must have a high school diploma or equivalent or at least 1 year of working experience Required Skills and Competencies · Must have a valid state driver's license and safe driving record · Must be 18 years of age or older · Bi-lingual is a PLUS! Physical Requirements · Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation. EEOC Statement Arona Home Essentials s is an Equal Opportunity Employer

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career. As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency. Base pay: $35,000-$45,000 (based on experience) Paid time off (PTO) and paid vacation Mon-Fri schedule with evenings and weekends off Retirement plan Hands-on training and mentorship Supportive team culture Home office support If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Retirement Plan Evenings Off Weekends Off Home Office Support Paid Vacations Responsibilities Provide a positive and professional client experience in every interaction Greet clients and prospects who visit the office Contact clients at risk of policy or contract cancellation Manage calendars, schedule appointments, and handle follow-ups Support marketing campaigns and community events Requirements Prior customer service or insurance experience preferred Property & Casualty license (or willingness to obtain upon hire) Strong communication and interpersonal skills Organized and detail-oriented with excellent time management Team-oriented attitude with a proactive, doer mindset

About us Custom Electrical Services is a small business in Clive, IA. We are a professional electrical contractor that provides service throughout central Iowa. Our work environment includes: Relaxed atmosphere Casual dress code Daytime schedule No nights, holidays, or weekends! Ever! Small business/family atmosphere Attention all customer service superstars! We are a leading electrical contractor in Clive, Iowa looking for an experienced CSR/Dispatcher to join our team. Responsibilities Field incoming phone calls and form submissions from customers. Dispatch service technicians to appropriate locations in a timely and efficient manner. Monitor all assigned technicians in a timely and efficient manner. Monitor all assigned drivers to ensure on-time performance. Provide exceptional customer service to all clients. Enter data for job costing. Requirements Previous experience with ServiceTitan software is preferred but not required. Must be 18 years of age or older. 6 months previous experience as a CSR or dispatcher is preferred. Excellent communication and organizational skills. Must be able to multitask and organizational skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Background check and drug screen required. If you meet these requirements and are looking for an exciting new opportunity with room for growth please submit your resume today. We can't wait to hear from you!

**About this role:** Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com **In this role, you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + Bilingual reading, speaking, and listening proficiency in Spanish **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must pass a validated writing assessment + Must complete and pass required language assessment + Must be able to attend full duration of required training period + Ability to work additional hours as needed + Must work on-site at the location posted + This position is not eligible for Visa sponsorship **Training Schedule:** · + Monday-Friday 8:00 am-4:30pm **Work Schedule:** + Monday-Friday 9:30am-6:00pm + Your regular work schedule will be based on business need and may include working some holidays + Schedule may be eligible for a shift differential under the terms of the shift differential policy **Posting Location(s):** + 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266 **Posting End Date:** 14 Dec 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-509220

AT&T Sales Representative - Paid Training! Clarity Enterprises Inc. - Clive, IA We have Full-Time positions available for career-minded individuals with customer service backgrounds, looking to earn a great weekly income! This is an entry-level opening with training provided to ensure success. If you have restaurant, bar, or retail experience then we want to hear from you! Informing the customer/community about the newest tech products and services. No matter your background, our training program can put you ahead of the curve. Thanks to our stellar management team, we have seen unprecedented growth over the past year. We are ready to expand our TEAM! Benefits: Earning potential $800 - $1,500 weekly! Positive & Energetic Work Environment Unlimited Growth Potential Continuous paid training Stability and Security Paid travel opportunities Requirements: High School Diploma / Advanced College Course work is (preferred) Previous customer service, retail, sales, or hospitality work experience 1 year of sales back group(preferred ) Great listening and communication skills to build customer rapport Must be able to use tablet technology Attributes that each candidate must possess: Above-average people skills Winning attitude Ability to learn new professional and business skills Great work ethic and ambition Previous Leadership experience preferred but not required. Apply today! We are excited for you to start your sales career!

Position Title:Building Security Services Specialist IIIJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 5 years of related experience.Special Required QualificationsDrivers LicensePreferred Qualifications:Certified Facilities or Security Credential (Such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or a related facilities management or access control certification.) Experience configuring and maintaining complex electronic key management systems in a large institutional or multi-building environment. Formal training or experience managing multi-phase projects, budgets, and vendors. Knowledge of building construction and security standards. Experience collaborating with various stakeholders, such as: campus units, contractors, and vendors.Job Description: The Iowa State University Department of Public Safety is seeking a highly skilled Building Security Services Specialist III to support and enhance campus security and facility access systems. This position requires advanced computer and business process skills, expert knowledge of keying and hardware systems, and strong project management abilities. The successful candidate will play a critical role in ensuring campus safety by overseeing keying projects, reviewing security-related construction elements, and collaborating with campus partners to maintain compliance with university policies and federal security standards. Key Duties and Responsibilities Master the use of multiple software platforms, including Simple K (key management), FAMIS/TMA (work order management), Lucernex (project management), and TRAKA (electronic key cabinet management). Receive, integrate, and document customer requests accurately for accountability and audit purposes. Demonstrate advanced proficiency in Microsoft Office Suite to support project planning, tracking, and reporting. Apply moderate knowledge of building construction, particularly elements related to building security. Oversee components of capital projects, small projects, and self-initiated repairs; lead facility rekeying efforts. Serve as project manager for assigned work-scoping, bidding, procuring supplies, and formalizing work to be completed. Partner with campus units to review project specifications, remodel plans, and security modifications for compliance and best practices. Evaluate, audit, and implement process or hardware changes using critical analysis aligned with university standards. Maintain accurate records for keying systems, hardware components, access levels, and expenditures. Manage security-sensitive tasks, including access to federally controlled spaces with national security implications. Provide expert knowledge of hardware, keys, and acceptable usage types to guide decision-making. Engage professionally with customers, contractors, vendors, and internal stakeholders to resolve project and keying issues. Mitigate and resolve high-impact issues exceeding $100,000 in scope, acting as a first-line managerial contact. Interpret ISU policies to determine appropriate actions for complex security and operational scenarios. About the Department The Department of Public Safety at Iowa State University is dedicated to providing a safe, secure, and welcoming environment for the entire campus community. The department works collaboratively with students, faculty, staff, and external partners to deliver comprehensive safety and security services that support the university's mission of teaching, research, and outreach. Joining this team means being part of a trusted group of professionals committed to proactive problem-solving, operational excellence, and safeguarding the university's people, property, and resources. In addition to Iowa State University's standard background check, candidates are required to successfully complete additional background checks, thorough reference checks, and pre-employment health evaluation(s) in accordance with the Department of Public Safety's hiring practices. Example of Duties • Coordinates, configures, operates, and maintains physical and electronic security systems. • Assists with developing customer rates and managing budget. • Oversees and coordinates with staff on access and maintenance for security systems. • Collaborates with vendors and contractors for security support. • Assists in developing policies and procedures related to building access, surveillance, and security. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU's mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS808Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program Original Posting Date:December 4, 2025Posting Close Date:December 18, 2025Job Requisition Number:R18215

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: Monday-Thursday 8:15am -5:45pm with 1 hour lunch break Friday 8:00am-12:15pm (No Lunch Break) The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Cumming, GA This position does not requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 years required) Spanish Speaking preferred) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

This position focuses on Home and Community Based Services (HCBS) provider quality and will evaluate HCBS waiver, habilitation, CNRS providers, and self-directed services to ensure quality and compliance with state and federal rules and laws and industry best practice standards. The HCBS Provider Quality Specialist works with providers to remediate issues found through the evaluation process and provide technical assistance and support throughout the quality oversight review.Essential Functions Conduct comprehensive quality evaluations of HCBS waiver, Habilitation, CNRS providers, and self-directed services Assess provider compliance with state and federal regulations, policies, and procedures Develop and implement corrective action plans with providers Provide technical assistance and guidance to providers on HCBS topics. Document findings and maintain detailed records of provider evaluations Analyze data and prepare reports on provider performance and compliance Facilitate training sessions and educational workshops for providers Collaborate with stakeholders to implement quality improvement initiatives Monitor provider progress in meeting quality standards Stay current with evolving HCBS regulations and best practices Requirements Bachelor's degree in healthcare administration, social work, public health, or related field Minimum 3-5 years experience in HCBS or quality improvement Knowledge of state and federal HCBS regulations and requirements Understanding of quality assurance principles and methodologies Strong analytical and problem-solving skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite and able to use various types of technology. Valid driver's license and ability to travel within assigned region Strong time management and organizational skills Preferred Skills Experience with HCBS waiver programs and self-directed services Knowledge of person-centered planning principles Background in disability services or long-term care Training or teaching experience Knowledge of continuous quality improvement methodologies Experience with data analysis and reporting tools Experience working remotely. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen!Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resource, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Skills Customer service, call center representative, call center, healthcare, insurance, Help desk support, Customer support Job Type & Location This is a Contract to Hire position based out of Newton, IA. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newton,IA. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must pass a validated writing assessment Must complete and pass required language assessment Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: · Monday-Friday 8:00 am-4:30pm Work Schedule: Monday-Friday 9:30am-6:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting Location(s): 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266 Posting End Date: 14 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.