Customer success manager jobs in Acworth, GA - 1,113 jobs

The Customer Engagement Manager will focus on managing all owned-channel marketing campaign initiatives across email, push notification, and SMS for brands within the GoTo Foods portfolio. This position is responsible for supporting channel growth by increasing guest frequency, check, and lifetime value across owned touchpoints through the development of compelling marketing campaigns and optimization of offer strategy.

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Strategic role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals. The Senior Customer Success Manager - Strategic will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: * Evangelize Eightfold products with our customers and ensure customers maximize product value * Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer * Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales * Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play. * Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships * Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape * Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features * Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Must Haves: * 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Ability to travel 10-15% Nice to Haves: * 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company * Excellent problem solving in complex, multi-stakeholder situations * Top-level data analysis and synthesis * Close attention to detail, basics of project management, and ability to keep multiple trains running at once * Strong verbal and written communication skills * Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year. We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Please note that this role is only available in our designated hub locations: Santa Clara, CA; Greater Chicago, IL; Greater NYC, NY; and Greater Atlanta, GA. All roles are hybrid. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location. Zone A (SF Bay Area & Greater NYC, NY): Annual Base Salary Range: $117,000 to $185,000 Zone B (Greater Chicago & Greater Atlanta): Annual Base Salary Range: $110,000 to $175,000 Our customer stories- ************************************************ Press- ********************************

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Roles and Responsibilities: * Onboard customers with Integration support and drive adoption of MoEngage products. * Be the point of contact for Accounts and be responsible for the growth of the customer. * Build relationships with senior stakeholders and manage account planning. * Provide relevant CRM and mobile marketing automation expertise to the Customers. * Advise clients on the most effective ways to use the MoEnagage Platform. * Be a Product Evangelist, consulting the top internet companies on their growth. * Awareness on Information Security concepts and Best Practices. Requirement: * 5-7 years of Enterrprise experience with high-touch, large-scale recognizable logos. * Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus. * SaaS and B2B experience is a must. * Ability to understand customer requirements and see how MoEngage can add value in various ways. * Take ownership of the relationship post-sales and grow the customer. * Champion the product and be an evangelist. * Empathy - Needed in any client-facing role, also important for working with other teams. * Strong written and verbal communication skills. The annual total salary range for this position is $90,000 - 165,000 USD Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. East Coast presence is required, Atlanta, GA, is highly preferable. At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth. Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law. It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges. Why Join Us! At MoEngage, we are passionate about our team and technology - see below to know more about us. Life@MoEngage Tech@MoEngage Scale @MoEngage We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are seeking a Senior Customer Success Manager with Large Enterprise Financial Sales expertise and a strong track record of success. This hybrid role merges strategic account leadership with hands-on customer success management, focusing on both nurturing existing relationships and driving new business growth. As a Senior Customer Success Manager, you will function as a trusted client partner, developing a strong understanding of our clients' business objectives and identifying opportunities to meet those objectives with a mix of technology and professional services. You will be responsible for managing your own portfolio of high-profile accounts as an Individual Contributor, while also cultivating and maintaining C-level and senior executive relationships to expand account revenue and drive new business. The ideal candidate is an analytical thinker with a consultative approach, skilled in both strategic business development and detailed client relationship management. Key Responsibilities: Lead and direct a set of accounts ensuring team health, quality of delivery, high client satisfaction, profitability, and financial growth. Be measured by client satisfaction and account growth according to set targets. Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor. Promote deeper product usage by creating clear, value-driven use cases Track customer health metrics, proactively addressing issues to ensure satisfaction and retention. Provide ongoing support, insights, and recommendations to improve service adoption and profitability. Accurately forecast business performance and maintain CRM data in Salesforce. Stay current on industry trends, competitive activity, and best practices. Practice strong habits around account planning, forecasting and business reviews. Organize and present information that has a strong narrative. Cultivate strong relationships with your clients and proactively look to expand those relationships. Plan and strategize at a senior level. Able to uncover pain points and opportunities. REQUIREMENTS Bachelor's degree required; master's degree preferred. 7-10 years of experience in Enterprise Account Management or Customer Success, managing relationships with senior executives and C-level stakeholders at Fortune 500 organizations. Experience in CPaaS, SaaS, or other enterprise technology sales environments preferred. Working knowledge of messaging, telecommunications, and/or enterprise software solutions. Proven ability to develop and execute account strategies that strengthen customer relationships and drive business growth. Demonstrated success in communicating complex information clearly and persuasively to diverse audiences. Ability to work independently, prioritize effectively, and deliver results in a fast-paced environment. Fluency in English required. Willingness to travel up to 15%. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: ******************************* No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is $114,000 - $150,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan. This role will be accepting applications until November 30th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: Bachelor's Degree and/or relevant work experience 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) Passion for driving customer success and measurable outcomes Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level Exceptional interpersonal, presentation, and communication skills, both verbal and written Ability to prioritize, multi-task, and perform under pressure Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships Existing knowledge of software in digital marketing and/or digital media space Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners Validated experience with account planning & customer success plans Effective at leading executive C-level discussions, presentations, meetings, and workshops Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on ‘Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth. If you think you're a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out! Key Responsibilities * Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. * Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams. * Develop, implement, and present product upsells and monthly media plans. * Analyze and present performance data, helping clients optimize their strategies. * Lead or support client conference calls, business reviews, and in-person meetings. * Assist with new client onboarding and provide ongoing support. * Participate in new business pitches and become an expert in our technology offerings. * Provide hands-on media implementation as needed throughout the month. * Occasional travel may be required. Who Should Apply? We're always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we'd love to hear from you! * Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus * BA/BS Bachelor's degree * Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines * Experience working with a team & delegating when necessary * Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies * Proficiency with Microsoft Office What We'll Bring to the Table We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That's why we offer a range of great benefits, including: * Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being. * Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility. * Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact. * Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together. * Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun. We're committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way! About AppVault AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences - communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals - analysts, creators, supporters, and leaders - proficient in multitasking and committed to delivering. EOE M/F/D/V

About the role: The Enterprise Customer Success team ensures Samsara's Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal. As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US EXCEPT Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This position requires working hours in the Central or Eastern time zones. In this role, you will: Ensure ongoing success and value realization for Samsara's Enterprise Customers. Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara's commitment to providing excellent service and then scale it. Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara's Enterprise accounts. Deliver results across team KPIs and org level OKRs Keep executives informed of progress and advocate for change when needed. Lead from the front with a willingness to get your hands dirty. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for this role: 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role 3+ years experience in a people management or leadership position Clear leadership presence that translates across all communication channels -- in person, over video, and in writing Solutions-focused with strong problem-solving skills Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. Strong bias for action, the ability to think big while also executing with excellence Data-driven - you use it to build a clear picture of priorities. And if data isn't readily available at your fingertips, you dig in and find ways to surface what you need Strong track record of mentoring and building teams from scratch -- and retaining talent Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite. Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. Diplomacy, tact, and poise under pressure when working through customer issues. Demonstrated ability to foster an inclusive team environment that values diverse perspectives Bachelor's degree from a 4-year institution. Ability to travel within the United States for customer meetings and events (up to 30%). An ideal candidate also has: Led a team where each team member managed a portfolio of 8-40 accounts. Experience using Gainsight. Passion for going above and beyond the call of duty for their customers and team members. Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies. Strong program management experience. Strategic consulting experience.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us. NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform. You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot. Your Mission, Should You Choose to Accept It: Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward. What You'll Own & Achieve: 1 - World-Class Onboarding & Activation --> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one. 2 - Proactive Account Strategy & Growth --> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. --> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 3 - Building a Foundation for Scale --> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems --> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap --> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued The Profile: What You'll Bring to the Table --> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency. Why You'll Love Building with Us: --> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment. If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.

Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of CINC's products and services. You will proactively consult with customers, maintain their information, and handle communications and escalations. Your role is crucial in reducing churn, driving customer success, and developing raving customer fans. Key Responsibilities: Customer Trusted Advisor/Consultant: Ownership of customer success for the duration of the entire customer lifecycle Take full responsibility for the account in Customer satisfaction, communication, and when needed, escalation Provide proactive consulting and understand the customer's business needs Minimize costs by reviewing support cases for trends and developing action plans to address customer needs Reduce churn by maintaining high customer satisfaction scores and handling escalations effectively (Follow up is crucial) Coordinate with internal resources to assist with escalations, questions, training needs, product requests and potential upsells Stay informed about regional regulations and attend relevant conferences and events Customer Product and Services Adoption and Enhancements: Primary owner of customer feedback for development of new or enhanced products and services Will gather and present functional product and services requirements Will work directly with Product team to prioritize customer requests and escalations Monitor and encourage system usage and product adoption for customers to achieve the full value of CINC Collaborate with Account Executives and Customer Growth Manager(s) to ensure customers successfully adopt products/services sold by AEs and CGMs Communications: Handle incoming and outgoing customer communications Communicating the voice of the customer across all CINC operations Raise awareness to customer trends and needs Follow up on NPS feedback and establish plans to improve scores Business Management/Acumen/Operations: Primary point of escalation for customers across all CINC products and services Identify at-risk customers and develop/execute plans to retain customers Answer questions about customer makeup and identify customers who may be affected by changes Be the expert on your portfolio of customers internally Stay up-to-date on the latest product releases Maintain customer hygiene by updating contact and account information Provide leadership regular updates on assigned customers status Skills/Competencies: Ownership of customers - it is up to the CSM to oversee efforts to resolve issues or provide updates for customer inquiries and follow up to see things through to the end Capable of running point on client calls with an executive presence and making sure action items/takeaways are assigned and/or completed in a timely manner Strong customer relationship, organization and time management skills Empathy - The ideal candidate will ensure CINC's customers are heard and feel heard Strong ability to learn new concepts, problem-solve, and think on your feet Teamwork and Leadership Skills Aptitude for fostering positive relationships Customer-oriented mindset Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages Proactive self-starter Autonomy and ownership of territory Qualifications Bachelor's degree At least two years of Customer Success experience Experience in community association industry a plus Individual must be able to work in a highly self-driven manner within a fast-paced, entrepreneurial environment Travel included up to 30% CINC Systems, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications BA/BS degree. 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. Proven ability to manage complex, multi-stakeholder enterprise accounts. Strong executive communication skills with the ability to influence C-level stakeholders. Experience in strategic planning and account growth within global or multi-property enterprises. Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. Project Management Professional (PMP) certification or equivalent experience is a plus. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

The Opportunity: The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions' Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health, executive-level engagement, renewal readiness, and ensuring successful adoption of grant management systems. This role requires the ability to foster trust, engage in consultative conversations, and guide customers through long-term success journeys with confidence. The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience. This individual must be equally comfortable presenting to senior state executives, advising agency project leads, and collaborating with internal delivery teams. The CSM will act as a trusted advisor, helping clients achieve their objectives and maximize their investment in Euna's solutions. Key Responsibilities: Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy. Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption. Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals. Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership. Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities. Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges. Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments. Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value. Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities. Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients. Minimum Qualifications: 5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment. Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts. Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices. Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts. Proven track record of building long-term client relationships that drive adoption and outcomes. Bachelor's degree in Public Administration, Business, Information Technology, or a related field. Preferred Qualifications Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations. Familiarity with renewal and expansion strategies within customer success functions. PMP, CSM, or equivalent project management/customer success certification. Knowledge, Skills, and Abilities Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships. Skilled at executive communication, facilitation, and storytelling with a customer impact focus. Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization. Data-driven with ability to monitor, analyze, and act on adoption metrics and customer health indicators. Comfortable engaging across organizational levels-from agency executives to operational staff. Adaptable and resilient when navigating complex political, organizational, or cultural dynamics. Professional, reliable, and accountable, aligned with Euna's mission of transparency and public sector trust. Location: This position is hybrid working 3 days/week in our Oakville or Atlanta office. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘 ♀️ Wellness days What's better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit ********************** Please visit our website: ********************************** and check out our LinkedIn Page: *********************************************** We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email **************************** or call our office at **************. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.Responsibilities Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects Requirements Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor's degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record. Bonus Points Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies Compensation Competitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days 401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.Gympass Membership - Access a wide range of gyms and training programs.Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our Team and What We'll Accomplish Together TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered by our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. What You'll Do The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs. * Achieve identified revenue and growth targets * Respond to client inquiries & service requests pertaining to their programs and services * Responsible for the execution of client contracts and programs * Responsible for program governance including the review of internal reporting and identification of issues * Issuing reports to clients * Managing the renewal process with appropriate internal teams * Responsible for client support, annual planning preparation and meetings where appropriate * Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc. * Act as a liaison with internal departments to resolve issues that may arise with clients * Managing and coordinating Quality Assurance Reviews * Follow up on manager consultations * Responsible for updating and utilizing the CRM (Customer Relationship Management) system What You Bring * University degree in Business or a related field, or equivalent work experience required * 3-5 years of experience in a sales or account management support role * Previous experience with HR, Wellness programs, and/or EAP considered an asset * Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities * Ability or potential to manage a book of business independently * Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines) * Ability to meet and exceed revenue targets * Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally * Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests * Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment * Analytical, and Project Management skills are an asset #LI-SG1 #LI-Remote #LifeAtTELUS #HiringNow A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Wattch enables observability, intelligence, and control for renewable energy systems of all types and sizes. As an emerging leader in monitoring and control technology, we serve customers in the solar, battery storage, and hydroelectric industries, with over 1,700 customer power plants around the world connected to our platform. Our ultimate goal is to provide interoperability for every device in the world that produces or consumes energy. About the role As a Customer Success Manager at Wattch, you will be the strategic partner for our customers, ensuring they maximize value from our solutions and achieve their operational goals. You'll own the full customer lifecycle post-sale, driving adoption, identifying expansion opportunities, and serving as the voice of the customer within Wattch. Reporting to the Head of Customer Success, this role blends strategic relationship management with technical fluency to ensure customers achieve measurable outcomes with our platform. You'll develop success plans, lead business reviews, coordinate cross-functional resources, and proactively identify risks and opportunities across your portfolio. As a subject matter expert on our platform, you'll manage support communications via Zendesk, partner with engineering and our technical project management team to resolve complex tickets and track bug fixes, translate customer needs into actionable requirements, and position solutions effectively. To be successful, you should be relationship-oriented, strategic, and an excellent communicator. You should be comfortable navigating complex conversations with both day-to-day stakeholders and executives. Most importantly, you should be motivated by our mission to accelerate renewable energy adoption and excited by the challenge of helping customers succeed with complex solar and storage monitoring and control deployments at scale. On a given day, you may… Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle Manage and triage the Zendesk support queue, coordinating across teams to resolve advanced technical tickets Collaborate with sales, operations/supply chain, and project management teams to ensure a smooth onboarding experience, transitioning accounts from pilot stage to client Conduct regular proactive check-ins and account review meetings; utilizing Hubspot and Airtable to maintain an accurate record of discussion and action items Collaborate with the Technical Project Management team on follow-ups and customer communication Represent the voice of the customer to inform product roadmaps by collecting, analyzing, and disseminating customer feedback and product requirements to platform improvements Manage customer renewals, NPS follow-ups, and identify customer advocacy opportunities for case studies, testimonials, etc. Create internal and client facing documentation within Notion and Zendesk Partner with the Head of Customer Success to improve processes, identify automation opportunities, and enhance the overall client experience You're perfect for this role if you… 3+ years customer success or account management experience in SaaS Have exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level Have experience managing escalations and resolving critical customer situations Have strong organizational skills and are detail oriented Have a strong analytical and goal oriented mindset Have exposure to contract negotiations and renewal discussions with customers Have experience working with Customer Success and support tools like Hubspot, Airtable, Zendesk and Gainsight/Churnzero Bonus points if you… Have previous experience in Customer Success Operations / RevOps Have worked on distributed, hardware-integrated SaaS products Are familiar or have experience with renewable energy systems (solar, storage, etc.) Are excited by the potential of a distributed, renewable grid Have worked in a high growth SaaS startup environment If you join Wattch, you will enjoy… Unlimited PTO, plus 11 paid federal holidays and office closed last week of the year Comprehensive group health insurance Incentive Stock Options (ISO) Office on the Eastside Beltline in Atlanta (in office 3 days per week, Work from Home Tuesdays and Thursdays) Small, highly collaborative team with direct access to founders and tons of growth opportunities Wattch is an equal opportunity employer. We believe that the unique contributions of all Wattchers create our success and we aim to offer an inclusive environment in service to one another, our products, and the communities we serve. We value empathy, clarity, and sustainability and strive to make these values present in our daily interactions as well as our hiring process. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we don't discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We welcome all applications.

The Opportunity: The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions' Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health, executive-level engagement, renewal readiness, and ensuring successful adoption of grant management systems. This role requires the ability to foster trust, engage in consultative conversations, and guide customers through long-term success journeys with confidence. The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience. This individual must be equally comfortable presenting to senior state executives, advising agency project leads, and collaborating with internal delivery teams. The CSM will act as a trusted advisor, helping clients achieve their objectives and maximize their investment in Euna's solutions. Key Responsibilities: * Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy. * Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption. * Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals. * Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership. * Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities. * Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges. * Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments. * Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value. * Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities. * Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients. Minimum Qualifications: * 5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment. * Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts. * Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices. * Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts. * Proven track record of building long-term client relationships that drive adoption and outcomes. * Bachelor's degree in Public Administration, Business, Information Technology, or a related field. Preferred Qualifications * Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations. * Familiarity with renewal and expansion strategies within customer success functions. * PMP, CSM, or equivalent project management/customer success certification. Knowledge, Skills, and Abilities * Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships. * Skilled at executive communication, facilitation, and storytelling with a customer impact focus. * Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization. * Data-driven with ability to monitor, analyze, and act on adoption metrics and customer health indicators. * Comfortable engaging across organizational levels-from agency executives to operational staff. * Adaptable and resilient when navigating complex political, organizational, or cultural dynamics. * Professional, reliable, and accountable, aligned with Euna's mission of transparency and public sector trust. Location: This position is hybrid working 3 days/week in our Oakville or Atlanta office. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. ️ Wellness days What's better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. Flexible work day We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in. Benefits Ask us for a copy of our health and dental benefits! Culture committee Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit ********************** Please visit our website: ********************************** and check out our LinkedIn Page: *********************************************** We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email **************************** or call our office at **************. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Enterprise Customer Success Manager (Remote, Chicago or East Coast Preferred)** Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more. We are now looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits. As an Enterprise Customer Success Manager at Waitwhile, you'll serve as a trusted advisor to our most valued customers across the North America region. In this role, you will become the go-to expert on our product, gaining a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform. You will collaborate closely with our Sales, Support, Product and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. _While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._ _Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._ **What You Will Do:** + Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform. + Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions. + Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile. + Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses. + Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability. + Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience. + Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development. **What You Need to Succeed:** + B2B SaaS Experience: 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients. + Proven Results: Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS. + Effective Communication: Strong ability to articulate complex problems clearly and concisely to diverse audiences, including executives, marketers, engineers, sales representatives, and individual contributors. + Self-Motivated Team Player: A proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations. + Relationship Building: Proven experience building and nurturing lasting relationships with customers and colleagues. + Preferred: + Technical Knowledge: Familiarity with APIs and their application in advanced customer workflows and custom integrations. + Support Platform Proficiency: Experience using support or ticketing platforms such as Intercom or Zendesk. + Basic coding skills: Experience with HTML and CSS for quick and simple edits. **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:** + You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,there'splenty of room to make an impact. As our values state, "this is your business, run with it". + You'relooking for a company that will invest in your professional development. As we grow, we want you to grow with us. + You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! + You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential **What** **You'll** **Get from Us:** + Health, dental and vision insurance coverage, helping you "be safe, be healthy" + Unlimited Paid Time Off + A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period + Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses + Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses + Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury + Life Insurance - Term life coverage with theoptiontopurchasesupplemental coverage + Tuition Reimbursement + Voluntary WellnessProgram - Simply complete wellness activities and earn up to $2,000 in rewards + Employee Discounts through _Perks at Work_ + Community involvement and opportunities to give back so you can "serve others, not yourself" + Opportunities toleverageyour unique strengths through CliftonStrengthsassessment & coaching **Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience. + The expected Base Salary Range: $80,000-$95,000. The actual compensation will bedeterminedbased on experience and other factorspermittedby law. + Bonus Eligible:Yes At Allegion (NYSE: ALLE), we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We're pioneering safety with our strong legacy of brands like CISA , Interflex , LCN , Schlage , SimonsVoss , Von Duprin and [insert your local brand(s) here]. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. For more, visit **************** . **Apply Today!** Join our team of experts today and help us make tomorrow's world a safer place! _Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._ Remote Location Georgia **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (********************) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (https://****************/corp/en/careers/equal-opportunity.html) Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: * Understanding our customer's goals and quantifying how GBG helps achieve them * Demonstrating curiosity in our customer's needs and their business strategy * Building relationships and engagements across different levels of our customers * Partnering cross functionally within GBG to operate on behalf of our customers * Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do * Responsible for base revenue retention on existing GBG solutions within customer portfolio * Help design and measure health metrics and implement improvement plans as required * Build relationships with existing contacts and identify new contacts to deepen engagement * Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) * Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements * Proficient in GBG's solutions and the value they provide across various use cases * Understand your customer's needs to guide them through best practice product adoption * Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed * Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues * Operate cross-functionally with a wide range of internal teams to address customer needs and issues * Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: Understanding our customer's goals and quantifying how GBG helps achieve them Demonstrating curiosity in our customer's needs and their business strategy Building relationships and engagements across different levels of our customers Partnering cross functionally within GBG to operate on behalf of our customers Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.) Design and implement scalable processes that support CSM workflows and customer lifecycle management Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement Partner with cross-functional teams to align CS Ops initiatives with broader business goals Automate routine tasks to increase CSM efficiency and reduce manual work Support onboarding, training, and enablement of CSMs on tools and processes Lead initiatives to improve data quality, segmentation, and actionable insights Track and report on KPIs related to retention, expansion, and customer satisfaction Identify opportunities for continuous improvement and operational excellence Requirements Skills we are looking for 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment. Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams. Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions. Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros). Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results. Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion. Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks. Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement. Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.