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Client Outcomes Director (Manufacturing)
Softserve 4.2
Customer success manager job in Tampa, FL
*Candidates must be located in Tampa, FL* The Onsite Program role plays a key leadership role within the Revenue Organization. The Onsite Program role serves as a strategic partner and trusted customer advocate for complex accounts/portfolios with high growth potential, ensuring the seamless integration of SoftServe's services within the client's environment. This role focuses on client relationship management, strategic alignment, delivery orchestration, and business growth, while also being responsible for defining client problems, modeling ideal outcomes, measuring value, and maintaining consistent communication with clients and internal teams. Duties & Responsibilities Client Relationship Management Build and maintain strong relationships with assigned clients, serving as a trusted advisor and primary point of contact for all service-related matters Proactively identify and address potential client concerns, drive risk identification and management on account/portfolio level, and ensure transparent communication Develop a deep understanding of client needs, business objectives, and strategic goals to align services with client success Advocate for the client within the company, communicate feedback and requirements to delivery teams and leadership, and manage escalation resolution processes Monitor client satisfaction through various channels (e.g., NPS surveys, feedback sessions) and lead continuous improvement initiatives based on client input Collaborate with the Client Partner on overall account health and strategic direction Strategic Alignment Collaborate with client stakeholders and delivery teams to ensure solutions align with the client's strategic objectives and business needs Teams with Client Partner to identify and capitalize on opportunities for service expansion and growth within accounts/portfolios Facilitate cross-functional collaboration (e.g., sales, delivery, pre-sales) to maintain a unified and client-centric approach Support the development and execution of account development plans and strategies, providing valuable insights into client priorities and potential growth areas Serve as a bridge between the client and the delivery organization, leading and strengthening multi-layer communication Delivery Orchestration Maintain ongoing support of project and program delivery within assigned accounts/portfolios, ensuring alignment with client expectations and contractual obligations Act as a liaison between the client and the delivery organization, ensuring clear, timely communication about project progress and addressing any challenges Escalate client concerns or delivery issues to relevant stakeholders, manage dependencies, and ensure timely issue resolution Promote a client-focused culture within the delivery organization, emphasizing a commitment to exceeding client expectations and delivering high-quality services Outcome Measurement and Reporting Develop and implement metrics to measure the success of deliverables and overall project outcomes Provide weekly scorecards to clients and internal teams, highlighting progress and areas for improvement Conduct weekly meetings with clients and delivery teams to manage changing dynamics and ensure project progress Help model measurable outcomes that can be used to measure overall success Contract Support Assist in the creation of SoWs and change requests that reflect the dynamic nature of the client's needs and priority outcomes Onsite Presence Maintain a weekly onsite presence with clients to foster strong relationships and ensure project alignment Often represents the client's technology leadership within the business, helping identify and prioritize the most impactful efforts Billable utilization of 30%+ is expected Preferred Competencies & Experience Client Relationship Management Proven competence in building and maintaining strong client relationships at all levels, demonstrating excellent communication, interpersonal, and negotiation skills Business Acumen Strong understanding of business principles and practices, with the proficiency to translate client needs into strategic solutions and opportunities for growth Communication and Negotiation Exceptional communication and negotiation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences Leadership and Collaboration Strong leadership and collaboration skills, with the capability to influence and guide cross-functional teams towards achieving shared objectives Demonstrated ability to collaborate effectively with Client Partners and other sales functions Problem-Solving and Decision-Making Proven expertise in identifying and solving complex problems, making sound decisions under pressure, and considering various perspectives and potential outcomes Industry Knowledge Deep understanding of the IT industry and emerging trends, demonstrating awareness of industry best practices and innovative solutions Expertise in Delivery Expertise in building and running effective pre-sale teams, experience in managing complex projects and programs involving specialty resources and cross-company capabilities Experience Requirements 7+ years of experience in client-facing roles within the IT industry, preferably with a focus on service delivery and stakeholder management 3+ years of experience in program/portfolio management roles, managing large and complex accounts/portfolios, with proven track records of client satisfaction and value realization Experience working in the global delivery model is a plus Required Skills English proficiency at an upper-intermediate level Excellent verbal and written communication skills, with the proficiency to adapt communication style to various audiences and contexts Strong presentation and facilitation skills, with demonstrated proficiency in effectively communicating ideas and information to groups Strong analytical and problem-solving skills Supervisory Responsibilities This role does not have direct supervisory responsibilities but may involve matrix management and guidance of cross-functional teams. Level Considerations Associate Manager: Ability to move beyond technical requirements, articulating and grounding on business outcomes. Strong delivery orchestration skills Manager: Expands to orchestrate and prioritize business requirements and effectively define ideal outcomes. Guides conversations from outputs to outcomes. Ability to properly support multiple delivery efforts Director: Orchestrates outcomes in multi-portfolio engagements. Manages expectations across multiple business stakeholders, grounded on outcome-based commercial models. Effectively navigates internal and external factors to drive highly profitable engagements Qualifications Education: Bachelor's degree in business administration, computer science, software engineering, or a related field. A master's degree in business administration (MBA) or a related field is a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.
$101k-128k yearly est. 3d ago
Preowned Commercial Account Manager
SRQ Auto LLC
Customer success manager job in Bradenton, FL
Commercial Vehicle Sales Professional - SRQ Auto (Bradenton, FL) Built for Business. Jobsite-Ready. SRQ Auto is one of Florida's leading independent commercial vehicle dealerships, serving contractors, service companies, fleet operators, municipalities, and business owners nationwide. Our customers rely on us for job-ready cargo vans, utility/service trucks, box trucks, shuttle buses, and specialty commercial units that keep their operations running. We are growing and looking for an experienced sales professional who wants a career path, not a franchise-store job. This is a high-opportunity role within our commercial and fleet division. What We Offer At SRQ Auto, we set you up for success: Dedicated workspace, computer & full CRM access A warm book of business and steady inbound commercial leads Strong repeat and referral customer base Nationwide clientele (contractors, trades, municipalities, fleets, etc.) Marketing support, including social media involvement Transparent pay structure, paid twice monthly Earning potential: $120K-$175K+ for top performers This is a place where professionalism, speed, and follow-through translate directly into income. Who You Are You're a driven, self-managed sales professional who thrives in a performance-focused environment. You excel at communication, follow-up, and building long-term customer relationships. You will succeed here if you: Manage your day without constant supervision Handle high volumes of customer communication Are strong on the phone and comfortable with appointment-driven sales Stay organized and detail-oriented Are motivated by results and income growth If you prefer slow-paced environments or struggle with consistent follow-up, this role will not be a fit. Who Our Customers Are You will work daily with: Contractors & trades (HVAC, plumbing, electrical, landscaping, etc.) Small business owners & startups Municipalities and government agencies Fleet managers and repeat commercial clients Out-of-state buyers who rely on video walk-arounds & nationwide shipping These customers expect professionalism and quick communication - and when served well, they return repeatedly. Schedule & Compensation Monday-Friday (No weekends) Commission + bonuses Flexible schedule Requirements 2+ years of sales experience (automotive or commercial preferred but not required) Strong communication and organizational skills Self-driven, ambitious, and results-focused Apply To schedule a confidential interview, contact: Chris Hilgeman - ************ Interviews by appointment only.
$38k-59k yearly est. 5d ago
Customer Success Manager
Tenex.Ai
Customer success manager job in Sarasota, FL
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Sarasota, FL location. Culture is one of the most important things at TENEX.AI-dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing-think zero state income tax unlocking your full earning potential! Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!
$55k-97k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Qualifacts 4.1
Customer success manager job in Tampa, FL
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Customer Success Manager (CSM) We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Customer Success Manager (CSM) The Customer Success Manager is a key role within the Customer Success department responsible for the system and customer health, satisfaction, and engagement of assigned Customers. Through regular engagements with Customers, the individual in this role will drive customer satisfaction, retention, and referenceability through key messaging, data collection, and action planning. Core components of engagement with assigned accounts include assessing Customer satisfaction, challenges, opportunities, awareness of offerings, health of use of product and services available (ROI analysis); and delivering key updates as well as acting as direct line back to the company in event of an escalation. This role works directly with the Customer to connect them with the right department aligned to either their business challenge or opportunity; and manages action plans to solve pain points, celebrate successes, and ensure optimal experience for the account. Additionally, the individual in this role will ensure the consistent collection and internal dissemination of important Customer, state, and industry information, and serve as an internal subject matter expert for all assigned Customers. Success for this role is measured by customer engagement, satisfaction, revenue, and referenceability. Responsibilities for the Customer Success Manager (CSM) Own the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers Execute to successful completion of departmental KPI's, metrics, etc. Qualifications of the Customer Success Manager (CSM) Bachelor's degree in related area preferred (experience in lieu of degree) 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts Experience in the behavioral health industry, preferred Experience working with CSM applications, preferred Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred Demonstrated leadership abilities and achievement orientation Highly self-motivated and directed Superior attention to detail Knowledge, Skills, and Abilities of the Customer Success Manager (CSM) Passion for customer satisfaction and belief in accountability, teamwork, collaboration, adaptability, and initiative Ability to assess needs and produce solutions to target those needs Skills to effectively manage peers as part of a collaborative project Initiative, motivation, creativity, and ability to understand many areas of expertise Ability to communicate professionally with all levels of management and happy/unhappy customers Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing Extremely organized and skilled in project management (for the sake of action plan management) Group presentation skills, preferred Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues Strong presentation, verbal, and written communication skills Ability to take line-item action plans and turn them into strategic business reviews for executive briefings Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools Must be able to travel 25% of the time Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$55k-93k yearly est. Auto-Apply 60d+ ago
Customer Success Manager (Account Manager)
Reliaquest 3.5
Customer success manager job in Tampa, FL
Why it's worth it: Do you thrive in a dynamic, fast-paced environment with a passion for creating meaningful customer experiences? At ReliaQuest, the role of Customer Success Manager puts you at the forefront of driving impactful change for some of the world's most trusted brands. This is your chance to connect cutting-edge technology with impactful business results. You'll play a critical role in crafting customized solutions, ensuring each customer's unique needs are met through our AI driven platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders from globally recognized brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. Own 110% contract renewal and upsell. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Do you have what it takes? Completed Bachelor's degree or higher education. Proficient with MS Word, Excel, PowerPoint, and OneNote. At least one year of account management experience or related. Experience in sales with the ability to learn/apply complex technical concepts. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.
$48k-80k yearly est. Auto-Apply 19d ago
Customer Success Manager, Acute
Surecost
Customer success manager job in Saint Petersburg, FL
Title: Customer Success Manager, Acute Department: Customer Success Reports to: Director of Customer Success Who We Are: SureCost is the leading provider of pharmacy purchasing and inventory management solutions. We help pharmacies simplify purchasing and maximize profitability through smarter, data-driven decisions. Our SaaS platform connects purchasing, inventory and analytics into one seamless experience, empowering pharmacies to buy better, save more and operate with confidence. If you're looking for a role where you can make a meaningful impact in communities across the country, all while earning a competitive salary, you've come to the right place. At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours and flexible PTO. What You'll Do: SureCost is seeking a Customer Success Manager who is passionate about building lasting relationships and driving measurable value for our customers in the Acute healthcare space. The ideal candidate will have experience managing customer relationships, driving product adoption, and using data to guide strategic decisions. This role requires strong communication skills, a proactive mindset and the ability to collaborate across Implementation, Support, Product and Sales to ensure an exceptional customer experience. If you have experience working with pharmacies, inventory management or healthcare technology - we'd love to hear from you! Here's what you can expect day to day in this role: Own the Customer Relationship Build trusted, long-term partnerships with pharmacy leaders and operations teams Deeply understand each customer's goals, workflows, and challenges, and tie those to SureCost solutions Analyze accurate measures of Customer Satisfaction (CSAT / NPS), and manage customer health; develop remediation plans for at-risk customers when necessary, aligning the organization around those plans Conduct Quarterly Business Reviews (QBRs) for enterprise customers that highlight ROI, product adoption, and next-step opportunities Act as the customer's voice within SureCost, advocating for needs and influencing Product and Process roadmap priorities Drive Adoption & Value Develop clear success plans and adoption strategies for each customer Identify product usage trends and early signs of churn risk Partner with Implementation, Support, Sales and Product to remove adoption barriers and deliver exceptional experiences Share best practices that help customers realize continuous improvement and measurable savings Identify expansion opportunities and partner with Sales Executives to drive them to close Deliver Measurable Results Manage a portfolio of customers, ensuring retention and expansion targets are consistently achieved Translate data into insights that demonstrate platform value and business impact Contribute to the development of scalable playbooks and customer programs What You'll Need: 3+ years of experience in a Customer Success or similar SaaS role Proven ability to manage a portfolio of strategic accounts with a focus on retention, growth, and advocacy Strong communication and executive presence; comfortable engaging with both pharmacy operators and C-suite leaders Analytical mindset with experience using data to drive decisions and demonstrate ROI Collaborative team player who partners effectively with Product, Sales, Implementation, and Support Familiarity with pharmacy, supply chain, or healthcare technology Experience with CRM and CS tools (e.g., HubSpot, SFDC) How Success Is Measured: Customer retention and renewal rates Expansion ARR and product adoption metrics Customer satisfaction and advocacy (NPS, testimonials, references) Perks and Benefits: We are proud to offer generous benefits including: Fully Remote work environment Flexible PTO (Highly suggested 3-week minimum) Flexible Hours to fit your work-life balance 100% medical insurance premiums covered for employees (with a PPO or HDHP plan to choose from!) starting the 1st of the month after your start date 70% medical insurance premiums covered for dependents Low-cost vision and dental coverage for employees and dependents Automatic 3% employer contribution to 401k starting the 1st of the month after 60 days of employment 12 weeks of fully paid parental leave All necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories Professional development reimbursement to support continued learning The estimated base salary range for this role is $85,000/year in addition to an annual bonus based on individual and company performance. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. Please note: SureCost is currently hiring only in the following states: California, Colorado, Florida, Georgia, Illinois, Louisiana, Maryland, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Candidates must reside in one of these states to be considered for this position. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization. Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer. Any consideration of the background check will be an individualized assessment based on the Applicant of Employee's specific record and the duties and requirements of the specific job.
$85k yearly Auto-Apply 20d ago
Customer Success Manager
Ninjaone
Customer success manager job in Oldsmar, FL
Description About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne's Solutions while growing and maximizing profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) What You'll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor's degree (preferred) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
$56k-97k yearly est. Auto-Apply 2d ago
Customer Success Manager
Pipeline Medical
Customer success manager job in Tampa, FL
The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day -to -day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals, enhancing departmental performance, and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred. RESPONSIBILITIES â Effective communication with internal and external customers and stakeholders â Serve as an escalation point for Customer Success team. Make precise and accurate decisions based on limited information to have both the customer's and company's best interest in mind â Accurately set and monitor DEDs with external warehouses and suppliers â Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process improvements to increase fulfillment rates â Provide new operational efficiency and cost savings to the company â Provide “back office” support and guidance to customer support team â Continually coach and train your current team of employees â Constantly recruit and keep a network of potential candidates â First level escalation for customers to support Customer Success and Logistics agents â Establish and maintain daily and weekly meeting rhythms with the department â Be the first line of communication with assigned customers providing follow up on recent orders, shipping status, delays and rescheduling deliveries as needed â Build, develop, document and update internal processes and procedures in accordance with QMS CULTURE COMPETENCIES Eliminate Friction Everywhere Every Client, Every time, Matters Accountable for Excellence Each person shapes the client experience Teach, Learn, and Grow Together Say Yes Before Saying No Deliver Sustainable Growth RequirementsQUALIFICATIONS â Strong attention to detail â Excellent organizational capabilities â Continually outperforms goals and surpasses targets and KPIS â Self motivated and self starter â Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) â Ability to multitask on high priority and sensitive items. â Minimum 2 years of experience in a similar capacity, including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals. Benefits15 days PTO 20 days PTO after 3 years 2 Floating Bank Holidays 401k Insurance Company Laptop
$56k-97k yearly est. 60d+ ago
Customer Success Manager
Outreachfrog
Customer success manager job in Tampa, FL
Job Title: Customer Success Manager About Us: OutreachFrog is a rapidly growing US -based technology and marketing company specializing in delivering high -value SEO services with a unique focus on building quality backlinks. We have an effective self -order portal and a strong track record of client success. To keep growing, we're looking for a Customer Success Strategy Specialist to help us provide even better support and service to our valued clients. About the Role: As a Customer Success Strategy Specialist, you will play a pivotal role in shaping our customer success initiatives. This position requires a deep understanding of customer support processes and the ability to develop, implement, and maintain an overarching strategy that ensures client satisfaction, retention, and success. You will work cross -functionally with our billing, marketing, and operations teams to streamline customer interactions, resolve disputes, and identify areas for improvement. Key Responsibilities: Strategy Development & Implementation: Design and execute a comprehensive customer success strategy that is optimal for business needs and flexible and includes knowledge base management, workflow development based on ticket categories, and continuous improvement of processes. Client Support Optimization: Analyze customer interactions and develop workflows to reduce ticket volumes and resolve recurring issues effectively. Data Analysis & Reporting: Generate, analyze, and report on key metrics to monitor the effectiveness of the customer success program. Provide actionable insights and recommendations to improve service delivery. Customer Communication Management: Monitor and manage client interactions, ensuring timely and accurate responses to client inquiries. Resolve escalated issues and disputes, collaborating closely with the billing team to address financial concerns. Cross -functional Collaboration: Work with internal teams to identify and resolve upstream issues, ensuring that customer feedback is used to enhance our products and services. Training & Knowledge Management: Create and maintain a comprehensive knowledge base to facilitate better self -service options for clients and internal training purposes, internal team member feedback and development Qualifications: Experience: 3+ years in a customer success, client management, or similar role, ideally in a SaaS or marketing technology environment. Skills: Proficiency in CRM systems, ticketing tools, and customer support software. Strong problem -solving abilities with a focus on process improvement. Excellent interpersonal skills with the ability to empathize and communicate effectively. Analytical mindset with the ability to extract insights from data and report on trends. Education: Bachelor's degree in Marketing, Business, or a related field is preferred, but not required. What We Offer: A collaborative and supportive work environment where your contributions directly impact company success. Opportunities for professional growth and career advancement. Competitive salary and benefits package. A culture that values diversity, inclusivity, and continuous learning. Our Core Values: We operate with integrity, passion, openness, and selflessness, striving to create a positive impact in our industry and our communities. We celebrate our team's success and invest in personal and professional development. Ready to Join Our Team? If you're passionate about optimizing customer experiences and helping clients succeed, we'd love to hear from you! Visit our site to learn more about us and apply today. OutreachFrog is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability. Job Type: Full -time Schedule: 8 -hour shift Day shift Monday to Friday Work Location: Tampa Florida, with potential for remote or hybrid in other areas of Florida Apply today to help us continue driving success for our clients and building a positive, results -driven customer success program!
$56k-97k yearly est. 60d+ ago
Mid Market Customer Success Onboarding Manager
Connecteam
Customer success manager job in Tampa, FL
Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
$56k-97k yearly est. Auto-Apply 60d+ ago
Senior Customer Success Manager
Itrade Stem
Customer success manager job in Tampa, FL
Job DescriptionAt ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!JOB OVERVIEW: We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.Responsibilities: RESPONSIBILIITES: Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation. Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products. Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback. Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed. Monitor customer engagement and usage metrics to identify opportunities for improvement and growth. Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope. Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience. Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services. Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments. REQUIREMENTS: Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree. 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. Strong project management skills, with the ability to manage multiple customer implementations simultaneously. Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients. Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success. Familiarity with product management principles and the ability to understand technical aspects of the product. Ability to analyze customer data and metrics to drive insights and improve customer engagement. Strong problem-solving skills and the ability to navigate complex customer situations effectively.
$56k-97k yearly est. 6d ago
Customer Success Manager / Schedule Coordinator
Blue Sky Roofing 4.1
Customer success manager job in Largo, FL
At Blue Sky Roofing we're looking for Customer Success Manager/ Schedule Coordinator to join our team. Full-time · Blue Sky Roofing About the job Blue sky roofing is hiring a driven, and highly motivated Customer Success Manager who will grow with our rapidly expanding company. The Customer Success manager will handle 300+ incoming calls per month from potential and current clients. You enjoy working with a team and thrive in competitive environments. You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself. You enjoy talking to people and have a positive attitude even after dealing with upset customers. You continually strive to grow personally and professionally. You have a proven record in customer service and setting appointments with incoming calls. You love to go grow personally and professionally. You are proficient with modern technology. Why Blue Sky? Blue Sky Roofing is the fastest-growing residential roofing company in Florida. We are a tech-focused rapidly growing construction company. Opportunity to have a big impact on our growth and your career All of our employees and contractors are viewed as partners and encouraged to think entrepreneurially to help grow our business We focus on helping all of our partners with professional and personal development About you You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers. IE - calendar systems, text messaging and email, and CRMs You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads You understand and respect the importance of building and maintaining a great culture You work well on a team and handle confrontations well Excellent communication, organizational and interpersonal skills Willing to learn and adapt all of the time You're a resourceful problem solver; you can feel for gaps in what you're working on and suggest solutions When you bring problems to other team members, you have already thought of potential solutions for that problem. (IE - You have taken time to understand the problem better and done the research for solutions instead of asking someone to figure out everything for you) You're independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long You are happy to have direct communication with customers (we are customer-driven) You will be expected to work at our office in Pinellas county and attend team meetings, masterminds, and training You have a Florida driver's license A personality and skill set that is scalable - We're looking for someone with promotion and managerial potential as the department and company grows You are well versed in using modern technology (CRMs, call systems, calendars, etc) When submitting your application, add a note saying “I pay attention to the details”. Perks Competitive Base Salary $36,000 - $60,000 - Based on experience Health, Dental, and Vision insurance 10 Days PTO 401k matching 50% Company training and masterminds Company provided computer Company retreats and trips to conferences for training and networking opportunities Rapid growth in your technical proficiency Day to day You will be handling incoming calls from current and potential clients You will qualify appointments and group appointments based on a logical route of travel for our project managers You will be moving jobs through our pipeline with our CRM and dispatch technology Monitor the response rates of our project managers to their leads Assist project managers with follow up to improve the customer experience Assist with technical issues that the team may be running into while out in the field Prepares all necessary reports as required by company policy Provide training and coaching to new hires Help improve and document our customer support systems 30 Day Targets You have become familiar with the technology we use, and met your team You've improved our hiring and onboarding process by being part of it You have met the leads of our different teams You have set multiple appointments with incoming leads You have kept the company inbox cleared out daily Generate at least 5 (5) star reviews from clients and potential clients 60 Day Targets You are proficient in using our internal technology to move jobs through the pipeline from start to finish You have improved the customer experience process You have reduced the number of missed calls and increased our company response rate You have efficiently coordinated our project managers' schedules based on the location of their appointments Generate at least 5 (5) star reviews from clients and potential clients 90+ Day Targets You are setting appointments with 80% + of all incoming high intent leads You have trained multiple team members on using our CRM system properly Customer satisfaction is 95% positive regarding their calls with us You own the customer service process You are continually helping our operations team identify areas of improvement for our communication with clients through the production process Blue Sky's Mission Create the best customer experience for residential roofing in the United States. Our Vision Blue Sky Roofing will be the highest-rated and most reviewed residential roofing company in the United States by 2030. Our Values R - Relentless personal growth O - Optimization O - Openness F - Family I - Integrity N - Nice (Be Nice!) G - Gratitude Apply for the job Do you want to join our team as our new Customer Success Manager? Then we'd love to hear about you!
$36k-60k yearly 60d+ ago
Manager - Customer Support
Validity 4.5
Customer success manager job in Tampa, FL
About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis. Team Dynamic To be successful here, you must be: Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases. A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you. Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team. A good communicator with attention to detail, strong follow through and excellent written communication skills Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes. Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences Metric-driven, able to measure, monitor, and achieve team KPIs Position Duties and Responsibilities Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels. Conduct regular team training to improve product knowledge, communication, and problem-solving skills. Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence. Evaluate cases and create reports to drive improvements. Manage and bring conclusion to ticket escalations. Review the internal Support process regularly, identify process gaps and determine solutions to resolve them. Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management. Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis. Required Experience, Skills, and Education 2+ years directly managing a ticket/case-based support team. 4+ years in a customer support role. Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics. Experience building reports and analyzing data to effectively drive process improvements and improved client experiences. Experience in a growth-stage company, managing hyper-growth and change within a team. Excellent written and verbal skills. Preferred Experience, Skills, and Education Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force Experience with the use of AI to improve support efficiency and effectiveness. Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
$49k-82k yearly est. Auto-Apply 60d+ ago
Salesforce (Functional or Technical Sales / Client Engagement)
Sonsoft 3.7
Customer success manager job in Tampa, FL
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services. At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant. Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems Complete understanding of governor limits Implement SOAP ./ REST based web services Develop Web Services classes on Force.com platform and WSDL Generation Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements Fluent with SOSL and SOQL , Workflows Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment Customizations of Reports, Dashboards, Workflows, Approval Processes Certified Salesforce Advanced Administrator. Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to be flexible with change Good written and verbal communication skills a must Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus < OR > FUNCTIONAL: At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Understanding of market and technology trends. Analytical skills Experience and desire to work in a management consulting environment that requires regular travel Experience in at least one of the following:- Certified Salesforce Advanced Administrator (Highly Desired) Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification (Highly Desired):- SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience in Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.
$81k-116k yearly est. 60d+ ago
Client Manager - Technology Sales
CSPI
Customer success manager job in Tampa, FL
CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: * Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce * Act as solution expert to clients * Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs * Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities * Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions * Maximize key partner / vendor programs * Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: * Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security * Sales experience in Professional and Managed IT services * Bachelor's degree or equivalent experience * 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology * Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale * Knowledge of technology prodcuts * Excellent oral and written communication skills, as well as excellent presentation skills * Strong work ethic, attitude and follow through ability Nice to have: * VAR or System Integration experience * Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.
$55k-94k yearly est. 6d ago
Customer Support Manager
Next Coms Talk
Customer success manager job in Tampa, FL
Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company
$55k-61k yearly 43d ago
Client Service Account Manager - Payments - Senior Associate
JPMC
Customer success manager job in Tampa, FL
As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. Job Responsibilities Key advisor and proactive partner to the client, providing advice/consultation on decision making Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues Convey complex ideas and client issues with confidence Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Required qualification, capabilities or skills Minimum of 5+ years of relevant industry and/or functional experience Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions Technical knowledge/comprehension to recommend value-added solutions for clients and partners. Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. Ability to effectively partner with internal colleagues and external clients Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
$56k-86k yearly est. Auto-Apply 60d+ ago
CIB Client Service Account Manager- United States- 2026 ReEntry Program
Jpmorgan Chase & Co 4.8
Customer success manager job in Tampa, FL
JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.
$78k-113k yearly Auto-Apply 26d ago
Director of Client Results - Manager of Pre-suit
Mattlaw
Customer success manager job in Tampa, FL
Benefits: 401(k) 401(k) matching Health insurance Paid time off To learn more from our founder and Managing Partner about MattLaw and the next steps in applying for this position, please call ************ (MATTLAW). ABOUT US MattLaw is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years. MattLaw protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly. Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment. SUMMARY: At Mattlaw , our clients expect and deserve guidance and attention through their unfamiliar journey through the process of being a personal injury client. Whether the wrongful death of a loved one, or the injuries to themselves, the Director of Client Results' is to collect information to help us maximize our client's evidence, share information with the client, coordinate with insurance companies, insurance adjusters, healthcare professionals, the records department, as well as to do freedom of information requests from government agencies. The Director of Client Results has a firm grasp of the legal concepts, policies, procedures, as well as software to help guide the client in the most effective way to resolve their personal injury claim. This position requires the wearing of multiple hats such as collecting and inputting important information, generating reports, summarizing import documents, assisting with the scheduling of appointments, meetings, telephone calls, and zoom conferences with clients. This position requires the MattLaw team members to help clients prior to the lawsuit being filed. The focus is to attempt to fully and fairly resolve the case without the necessity of filing a lawsuit. However, in the event that the issues or the needs of the client require litigation, the Director of Client Results always has a keen eye for preserving evidence to establish value and move the case to the litigation team if that is the best path for each client. ESSENTIAL DUTIES AND RESPONSIBILITIES: Tracking and supporting metrics of marketing. Oversee the intake of new clients, and their onboarding. Car Accidents, Slip Trip and Falls, Mass Tort, and any other injury type case Overseeing the polite turn down of cases that fall outside our model Opening cases Managing document scanning, storage and retrieval Training team members regarding software and file management Coaching team members to learn, grow and contribute Managing the communications with insurance companies, clients, medical providers and lien holders Quality control of communications including correspondence, email, text messages Keeping clients informed and happy Collecting evidence to prove fault, causation, and damages Assisting in settlement of cases that should be settled Assisting in documentation of clients medical history, accident history Shepherding some cases to litigation when the value is greater than $250,000. Noticing trends and changes in the insurance industry Look for new and creative ways to help our clients manage the closing of settlements to make sure liens are paid, costs are paid and the client gets their settlement money as quickly as possible with high accuracy of the numbers EXPERIENCE AND SKILLS REQUIRED: Associates degree in paralegal studies or equivalent experience Professional in punctuality and appearance Excellent organizational skills and strong attention to detail Efficient and able to complete projects within deadlines Strong analytical and problem-solving skills Exceptional communication and interpersonal skills Positive attitude, cooperative and respectful of colleagues, and team player Ability to work well under pressure and manage multiple projects simultaneously Proficient in Honey, Excel, Google Docs, Google Sheets, Slack Compensation: $55,000.00 per year About Us MattLaw is a personal injury law firm in Tampa who has been representing injured victims and their families for over 35 years. Attorney Matt Powell opened his personal injury practice in Tampa in 1989. Matt is a Board Certified Civil Trial Lawyer by the Florida Bar who graduated with honors from Florida State University College of Law. After graduating from law school, Matt worked for an insurance defense firm for six months. During that time he learned about how insurance companies process personal injury cases and treat their insureds. He did not like the way insurance companies operated and decided to become a plaintiff personal injury lawyer. Matt is an aggressive trial lawyer who is extremely skilled in the courtroom and knowledgeable about the litigation process. Mission Statement: At MattLaw , our mission is to utilize our unique blend of extensive legal expertise, technological innovation, and unparalleled litigation experience to ensure every client receives the legal representation and recovery they deserve. Vision Statement: Our vision is to help more people and families get back to where they would be, if not for the negligence of others, by creating efficient ways of problem solving through technology. Core Values: Innovation - Extreme dedication to technology that finds better solutions and can meet new challenges. Knowledge and Expertise - We not only possess the information necessary to win, but understand how to use it. Dedication to Winning - “Winning isn't everything, it's the only thing. (Vince Lombardi) Strong Advocacy and Impact - Supporting worthy issues and truly making a difference!
$55k yearly Auto-Apply 60d+ ago
Manager - Customer Support
Validity 4.5
Customer success manager job in Tampa, FL
Job DescriptionAbout the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis. Team Dynamic To be successful here, you must be: Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases. A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you. Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team. A good communicator with attention to detail, strong follow through and excellent written communication skills Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes. Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences Metric-driven, able to measure, monitor, and achieve team KPIs Position Duties and Responsibilities Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels. Conduct regular team training to improve product knowledge, communication, and problem-solving skills. Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence. Evaluate cases and create reports to drive improvements. Manage and bring conclusion to ticket escalations. Review the internal Support process regularly, identify process gaps and determine solutions to resolve them. Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management. Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis. Required Experience, Skills, and Education 2+ years directly managing a ticket/case-based support team. 4+ years in a customer support role. Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics. Experience building reports and analyzing data to effectively drive process improvements and improved client experiences. Experience in a growth-stage company, managing hyper-growth and change within a team. Excellent written and verbal skills. Preferred Experience, Skills, and Education Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force Experience with the use of AI to improve support efficiency and effectiveness. Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR 8n8mWREPmJ
$49k-82k yearly est. 14d ago

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How much does a customer success manager earn in Bayshore Gardens, FL?

The average customer success manager in Bayshore Gardens, FL earns between $43,000 and $125,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Bayshore Gardens, FL

$74,000

$43,00010%

$74,000Median

$125,00090%

What are the biggest employers of Customer Success Managers in Bayshore Gardens, FL?

The biggest employers of Customer Success Managers in Bayshore Gardens, FL are:

Tenex.Ai

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Customer Success Manager Bayshore Gardens, FL Jobs

Customer success manager jobs in Bayshore Gardens, FL

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