Customer success manager jobs in Bloomington, MN - 638 jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

The Sales Program Manager is responsible for leading the successful commercialization of large-scale customer application projects in the global automotive market. This role ensures that business objectives, critical timelines, and deliverables for Automotive OEMs and Tier suppliers are met. The position works across global sales, engineering, and marketing teams to align program execution with strategic business goals and deliver measurable growth. Key Responsibilities Global Program Execution Provide business leadership for the successful commercialization of customer application projects globally. Collaborate with international sales and engineering teams on customer and product requirements. Drive accountability for completing customer-required questionnaires, surveys, and project deliverables. Support development of critical internal documents, including customer requirement documents, financial/NPV models, and pricing models. Ensure cost and revenue models align with business case expectations and meet targeted price, cost, and revenue goals. Lead and facilitate key engagements regarding project scope, milestones, and deliverables. Performance Tracking & Reporting Establish and maintain KPIs to monitor program success and health. Provide regular progress updates to executive leadership on key metrics such as program performance, revenue forecasts, profit expectations, and year-over-year growth. Manage and report on the overall program pipeline and revenue waterfall. Product Marketing Collaborate with the Content Marketing team to define marketing tactics, messaging, and plans for the automotive segment. Contribute to tradeshow strategies, product samples, and market-specific content development. Support the global sales team by providing strategic direction to identify and secure new opportunities. Product Strategy, Roadmap & Development Drive alignment between customer needs, market trends, and product development priorities. Stay informed on industry trends, technologies, and next-generation automotive developments. Develop product portfolio roadmaps that define new product and market opportunities to expand competitiveness and global offerings. Qualifications and Skills Strong strategic and analytical thinking skills; able to convert insights into actionable strategies. Proven program management experience within the automotive or related industry, ideally involving spec-driven product development cycles. Highly organized, detail-oriented, and capable of managing multiple global projects under strict deadlines. Exceptional leadership, communication, and problem-solving abilities. Deep knowledge of the global automotive landscape, including OEMs, Tier suppliers, and emerging technology trends. Experience working in cross-cultural environments across North America, Europe, and Asia-Pacific. Strong business and financial acumen with demonstrated success in technical sales. Proficient in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Education and Experience Bachelor's degree in Business, Engineering, Automotive Technology, or related field; equivalent experience considered. 7-10 years of program management or related experience in the automotive or similar industry. Experience managing OEM and Tier 1 supplier programs. Demonstrated success managing multiple projects across various development stages. Proven record of driving business growth in global markets. Willingness and ability to travel internationally.

Join Our Dynamic Market Transformation Team We are looking for an HVAC Channel Manager to join our growing Market Transformation team! The Market Transformation team is responsible for accelerating the development and adoption of emerging energy efficiency and electrification technologies and practices, bringing them more rapidly to scale. This role will report to the Initiative Manager - ASHPs and will work to support key HVAC market transformation initiatives. We will be selecting one candidate to join our team as either a Level I or Level II HVAC Channel Manager. While the roles are similar, there are marked differences in responsibilities and experience. The HVAC Channel Manager is responsible for helping to catalyze residential air source heat pump (ASHP) technology in the market to reach aggressive adoption goals by representing the market perspective and effectively engaging in the market. This key team member will work with manufacturers, distributors and contractors to find creative and impactful ways to grow adoption of ASHP technology to achieve customer and societal benefits. Ideal candidates are HVAC technical experts and industry influencers seeking a role where they can apply their talents to a larger mission of positive change in the industry. The HVAC Channel Manager brings extensive expertise in the supply chain regarding market dynamics, structure and trends, and provides specialty with one or more supply chain actor audiences. The HVAC Channel Manager is persuasive and skilled at engaging key market actors in collaborating on new ways to increase adoption of energy-efficient and carbon-reducing ASHPs. This person will develop, influence and nurture partnerships, lead collaborative work, drive market engagement strategies, and deliver product training for key heat pump technologies. While a Level I Channel Manager contributes to and carries out these efforts, a Level II Channel Manager leads them. They influence the market, lead national engagement strategies and partnerships, and act as a strategic advisor to ASHP initiatives and product teams. Level II Channel Managers also bring with them a deep and broad network of existing relationships with key distributors and manufacturer representatives. Who We Are Center for Energy and Environment (CEE) is a clean energy nonprofit with offices in North Loop of Minneapolis and St. Paul.We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners, and we employ curious people who enjoy learning and contributing to the Midwest's quality of life and economy. Recognized as one of Minnesota's top 200 workplaces by the Star Tribune, CEE is known for its open communication, respect for diverse perspectives, and commitment to work-life balance. What We Offer Insurance Coverage Options: To ensure you and your family are well protected, we have got you covered with Medical Insurance, Dental Insurance, Health Saving Account, and Flexible Spending Accounts. Please see our 2026 Benefit Summary. Impact: We want to make the world a better and more energy efficient place. Our work and the decisions we make are rooted in this foundational desire. Future Planning: To help you secure your financial future, benefit from our retirement saving program. Reach your goal sooner with our immediate vestingand company contribution. Work/Life Balance: We recognize the importance of maintaining a healthy work-life balance and are dedicated to supporting our team members in various aspects of their lives. Our benefits include generous Paid Time Off (PTO), paid parental leave, and salary continuation for major medical events, ensuring that you have the support you need during significant life moments and personal challenges. Holidays: Our company provides nine paid holidays each year, offering you ample time to observe important occasions and enjoy personal time. Growth: We want everyone to grow and learn within their roles. We offer professional development opportunities and education assistance. Championing DEI: Our committed DEI Committee promotes a diverse and inclusive work environment by establishing clear goals and assessing progress throughout the organization. What You'll Do Market Engagement & Relationship Building Accelerate adoption of ASHP technology through supply-chain engagement by deploying a strategic account management approach with HVAC manufacturers, distributors and contractors Conceptualize and plan engagement activities for and with key market actors Build and expand productive working partnerships with HVAC installation contractors, distributors, and equipment manufacturers to align market conditions and increase sales of ASHPs Influence distributors to enhance contractor heat pump training support through training collaboration and resources Ensure key market insights and market intelligence is captured and maintained through reporting systems Influence distributors and manufacturers to increase strategic focus on residential and commercial ASHP technologies (Level II) Act as a strategic advisor to the initiatives and product teams regarding market dynamics, structure, trends, and opportunities (Level II) Other duties as assigned or apparent Develop & Deliver Resources and Training Contribute HVAC technical subject matter expertise to support continual growth and enhancement of educational resources for increase heat pump adoption Support the development of training curriculum for installation, program, and sales strategy in collaboration with the training team and market partners Contribute to resource development strategy in collaboration with ASHP initiative & partnering teams Lead resource development strategy across multiple initiatives (Level II) Deliver training to residential HVAC installation contractors to increase familiarity with efficient technology, understand installation best practices and sales techniques Provide cross training and lead additional training staff to effectively deliver technical training (Level II) Other duties as assigned or apparent Track Market Trends Gather intelligence on market trends, competition, decision maker insights, the latest technologies, and general macroeconomic trends Act as subject matter expert on market trends and conditions; collect and share decision maker insights from industry partners Lead the process and implementation of distributor data collection to enable tracking and claiming of energy savings through ETA Participate in industry and national engagement to gather market intelligence, technology updates and contribute to program strategy development Track and understand technology research and national developments around ASHP technology to assist in the development of technical best practices and local resources Lead national engagement strategies and partnerships that advance ETA priorities (Level II) Bring existing relationships with key distributors and manufacturer representatives or demonstrated experience in acquiring and holding influential partnerships (Level II) Other duties as assigned or apparent Skills & Knowledge We're Looking For Level I Strong motivation to work in the energy-efficiency field Proficiency in presentation delivery and meeting facilitation Excellent written and verbal communication skills Skilled in the distributor and supplier ecosystem 4+ years of technical experience in one of the following arenas: HVAC installer, distributor or manufacturer company HVAC training or sales in a related industry Energy-efficiency industryfocusing on HVAC Degree or certification in a related field required (Business, HVAC, etc.)preferred Experience working with utility energy efficiency programspreferred An equivalent combination of education, experience, and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties will also be considered Level II In addition to the above, Level II candidates will demonstrate: HVAC technical expertise with a focus on residential and/or commercial heat pump technology Experience influencing and managing partnerships/key business relationships Effective and captivating presentation delivery and meeting facilitation 7+ years of technical experience in one of the following arenas, including proven technical and market expertise in HVAC, especially ASHP technology: HVAC installer, distributor or manufacturer company HVAC training or sales in a related industry Energy-efficiency industryfocusing on HVAC Compensation Dependent on qualifications and experience, we expect the pay range upon hire for the Level I position will be $83,000-93,000, and the range for the Level II position will be $95,000-105,000. #LI-DNI Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Assist the Director in the day to day department management, serve as staff person to the Neighborhood and Community Engagement Commission, and act as primary departmental resource for neighborhood and community interaction with City Departments. Salary: The anticipated salary range for this position is $86,950.24 - $111,525.44, depending on qualifications. Work Location: This position is onsite only. The City of Minneapolis does not sponsor applicants for work visas. Job Duties and Responsibilities * Serve as the coordinating staff person for the Neighborhood and Community Engagement Commission (NCEC) * Research, monitor and disseminate up-to-date strategies and practices for community engagement to Neighborhood & Community Relations Staff, and other City staff. * Participate as a member of the Department's management team, assisting in development of budget, business plan updates, strategic goals and objectives and performance measures. * Assist the Director of Neighborhood and Community Relations Department with the preparation of the annual budget and long term financial plans including monitoring spending and actual budget, make recommendations to correct spending and assist in identifying and implementing cost reduction and control measures. * Consult with and coach City departments and staff members on the development and use of enterprise-wide and department specific community engagement activities. * Promotes integration of the missions of Boards and Commissions with the overall mission of the City * Represent the Neighborhood and Community Relations Department at City Council meetings and intra-city department meetings as required. * Participate on cross-departmental work teams to complete multi-department projects, share Information, improve City-wide systems, and enhance community relationships. * Train, supervise, evaluate, and discipline department support personnel and collaborate with the Director to hire qualified staff. * Assist the Access and Outreach and Neighborhood staff align their work with City departments. WORKING CONDITIONS: Normal Required Qualifications MINIMUM QUALIFICATIONS: Bachelor's Degree in Urban Studies, Public Administration, political science or equivalent. MINIMUM EXPERIENCE: Three years of related job experience, or equivalent with at least one year in the public sector and one year as a supervisor. LICENSES/CERTIFICATIONS: N/A SELECTION PROCESS The selection process will consist of a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. BACKGROUND CHECK The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position. DRUG AND ALCOHOL TESTING All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position. ELIGIBLE LIST STATEMENT The names of applicants who meet minimum qualifications and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire three months after it has been established. INTERVIEW SELECTION The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position. UNION REPRESENTATION This position is NOT represented by a collective bargaining agreement between the City of Minneapolis. Knowledge, Skills and Abilities * Masters Degree preferred * Ability to negotiate and work collaboratively * Ability to lead, organize and manage multiple projects. * Ability to understand policy and management implications of program issues and make recommendations. * Ability to lead groups in complex decision making processes * Strong working knowledge of the organization and operation of City Government. * Strong knowledge of project management. * Strong skills in strategic and tactical planning. * Management skills and ability to delegate tasks and measure performance. * Demonstrated leadership skills, conflict management skills and interpersonal skills. * Strong oral and written presentation skills. * Demonstrated budgetary and financial management skills * Knowledge of office procedures, principles of administration, organizational structures and unit coordination. * Preferred but not required: Fluency in one or more languages spoken by the City's immigrant and refugee populations (such as Hmong, Lao, Oromo, Spanish, Somali, Vietnamese) Supervision SUPERVISED BY: Commander of Implementation SUPERVISES: Complaint Specialist As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis. The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

Role Description We are seeking a highly capable individual for Account Manager, US Petcare Division. Primary responsibilities include utilizing solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance within the assigned geography. This position will be field based and will require travel and some evening work for educational programs.Candidate should live within the territory. Position Responsibilities Sales Performance Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography. Successfully launch new products, service offerings and generate new equipment leads. Selling Skills, Technical Knowledge, and Customer Value Delivery Consistently demonstrate Solution Selling capabilities. Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise. Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account. Interact with customers following all Zoetis promotional guidelines. Territory Management and Teamwork Develop and execute a Territory Business Plan / Resource Allocation per our expectations - effectively implementing the full complement of Zoetis resources and following up to maximize ROI. Meet field activity expectations including sales call activity and investment in medical education programs. Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations. Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork. Education and Experience Undergraduate degree (BS/BA) required. Success in previous roles including creatively finding opportunities or solving problems to drive sales performance. 3-10 years of documented and successful consultative sales experience. Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic. Uses analytics and insights to enhance decision-making and tactical execution. Follow-through and attention to detail. Ability to manage assigned expense budgets. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter. Animal Health experience and knowledge of small animal veterinary medicine. Exhibit willingness to accept and incorporate feedback. Technical Skills Requirements Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn Zoetis systems. Physical Position Requirements Ability and willingness to travel and work some evenings as required by the position. The US base salary range for this full-time position is $69,000-$133,860. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis,MN and Eau Claire,WI metro areas. #LI-Hybrid What you can expect to do in this role: Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. Partner cross-departmentally to advocate and act as the voice of the customer internally. Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) 1+ years of experience with Apple products in a professional setting (Preferred) Fluent in Spanish languages (Preferred) Ability to communicate effectively with both technical and nontechnical stakeholders (Required) Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) Experience working with executive stakeholders (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross-functional teams Strong attention to detail and ability to speak to value and ROI Ability to multi-task and prioritize duties Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$55,420-$162,350 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Customer Success Manager - Strategic to be part of making this happen. Primary Responsibilities Own and manage a portfolio of strategic customers leveraging Arctic Wolf's cybersecurity solutions. Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling. Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements. Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes. Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs. Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans. Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best-practice solutions. Build scalable processes to proactively forecast and communicate at-risk accounts, ensuring customer success and long-term retention. Key Qualifications Proven ability to thrive in a dynamic, fast-paced environment. Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools. Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security. Creative problem-solver who inspires others with energy, innovation, and commitment. 10+ years of progressive success in sales or account management, preferably within technology or cybersecurity. Field sales experience with a track record of closing and growing complex accounts strongly preferred. Demonstrated success working with large, strategic organizations and navigating complex buying environments. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We're looking for a customer success manager to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. Responsibilities: * Managing a set of SMB customers who are utilizing Arctic Wolf's CyberSOC solution * Achieving renewal and expansion targets through consultative selling techniques * Listening to customers and providing feedback to the business * Ensuring customer satisfaction and delivery of quarterly account reviews * Identifying opportunities to upsell to existing customers by positioning additional service offerings. * Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion. * Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. * Creating and managing automated processes to effectively forecast and communicate at-risk customers. * Working in a highly trusting and transparent team environment Required Skills and Experience: * 2+ years of demonstrated success in a sales role, preferably in a technology organization. * The ability to be flexible and work in a rapidly changing environment is required * Bachelor's degree, or combination of education and relevant experience * Aptitude for technology, knowledge of spreadsheet and Salesforce utilization * Fanatical devotion to customer service, business quality, and data security * The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. * Excellent organizational skills and written/oral communication skills * This position is based in our Eden Prairie, MN office and will require team members work from our corporate office On-Camera Policy: * To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. * Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. * We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: * Equity for all employees * Flexible time off and paid volunteer days * 401k match * Training and career development programs * Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services * Robust Employee Assistance Program (EAP) with mental health services * Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements * Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). * Background checks are required for this position. * This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Hoxhunt in a nutshell Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 200+ amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years. Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students' Top 10 Dream Employer in 2021 in Finland. Our daily work is guided by 3 core principles: * Hungry for feedback * Courage to take initiative * We succeed together We hope that you share these values with us and are willing to contribute accordingly. The What As a Customer Success Manager-Strategic at Hoxhunt, you will partner with global enterprise customers to drive adoption, value realization, and long-term success across human risk and security awareness programs. Acting as a trusted security advisor, you will guide customers through organizational change, align stakeholders, and help build a resilient security culture. This is a strategic, consultative role focused on leading complex enterprise programs. You will deliver tailored customer programs supported by Hoxhunt's scalable global operations and collaborate closely with internal teams across Implementation, Product, Sales, and Security to ensure consistent outcomes. Background in cybersecurity, human risk management, security awareness, or related domains is strongly preferred. * Serve as the primary point of accountability for a portfolio of global enterprise customers. * Own the customer lifecycle post-onboarding, including adoption, value realization, renewal readiness, and expansion opportunities. * Lead executive-level engagements such as QBRs, strategic reviews, and roadmap discussions. * Develop and maintain long-term success plans aligned to customer security, risk, and business objectives. * Identify risks early and proactively drive mitigation plans to ensure customer outcomes. The Who * 5+ years of experience in enterprise Customer Success, consulting, or cybersecurity-focused advisory roles. * Proven experience working with large, complex enterprise customers and executive stakeholders. * Demonstrated success supporting renewals, expansion, or commercial growth initiatives. * Strong strategic and consultative mindset with the ability to connect security initiatives to measurable business outcomes. * Excellent prioritization and program management skills in complex, fast-moving environments. * Proactive, solution-oriented, and comfortable navigating ambiguity. This full-time hybrid role is based out of our Minneapolis office, offering a salary range between $120,000 to $140,000 (based on experience) with an OTE of $140,000-$170,000. Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. The Why Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer: * A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education * A possibility to join a scale up that adds variation to your everyday work-life * A friendly, diverse team including members with different backgrounds * Extensive health care for all employees * Fair compensation * A fun, ambitious environment with a lot of laughter The How * Talent Acquisition Interview * Hiring Manager Interview * Executive Interview * Panel Interview

Job Description Who We Are: At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY. Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies. **Important Notice on Recruitment Scams: We have been made aware of fraudulent outreach claiming to represent Formic. Please note that all communications from Formic will come from a verified @formic.co email address (or, in cases of proactive outreach, a verified LinkedIn account). We will never ask candidates to download unsolicited documents, schedule interviews via third parties without prior application, or share personal or financial information. If you receive suspicious outreach, please disregard it. About the Customer Success Team Customer Success is dedicated to helping our customers get the most out of the automation we deploy, facilitating a superb customer experience through every phase of the relationship from onboarding to long-term engagement. Our team drives adoption and optimal usage of automation solutions, acts as a trusted resource for customers, identifies opportunities for expansion and ensures they have an exceptional experience with Formic. As our Customer Success Manager, you will play a critical role in ensuring seamless pre-deployment coordination, smooth onboarding and ongoing engagement that delights our customers. You'll serve as the central point of contact, orchestrating internal teams, managing documentation and communication, and fostering strong, enduring relationships with customers. You'll be their advocate and their liaison for all non-technical needs - ensuring that every interaction with Formic is proactive, professional, and impactful. Additionally, you will play a pivotal role in identifying opportunities for expansion and amplifying customer voices within Formic, delivering feedback and insights that inform product, process, and experience improvements. Through thoughtful coordination and relationship-building, you'll help our customers feel supported at every step of their automation journey. As a Customer Success Manager, you will: Act as the communication hub for customer questions, serving as a strategic business partner and primary support resource. Ensure a smooth and professional handoff from Sales, with clear documentation of customer goals and expectations. Lead onboarding sessions introducing tools, contacts, processes, and escalation paths. Coordinate customer kickoff meetings with Deployment Project Managers, confirming scope, stakeholders, and timelines. Coordinate internal handoffs between Sales, Solutions, Deployment and Field Service teams. Ensure all customer legal, financial, and operational documentation is complete prior to deployment. Coordinate internal teams to resolve customer requests outside of technical service (e.g., billing, scheduling, reporting). Collect and synthesize customer feedback on deployment and any open items, ensuring a smooth transition to steady-state operations. Own all post-deployment administrative activities, including scheduling training, securing legal documentation (e.g., Certificates of Insurance, tax certifications). Serve as the "always-on" liaison for day-to-day communication. Act as a liaison and support resource for the Formic Automation Community. Partner with Marketing to identify PR and customer story opportunities Run NPS surveys and analyze trends in partnership with the CS team. Review results and create follow-up actions to drive continuous improvement. Maintain "voice of the customer" documentation for executive and sales use. Proactively distribute updates on downtime, new features, and service improvements. What makes you a great fit: 3+ years of customer engagement, project management, account management, or related experience, ideally within industrial automation or manufacturing environments. Demonstrated business acumen and manufacturing fluency; can clearly articulate value and ROI. High ownership mentality, thrives in fast paced environments and is proactive in building new processes. Demonstrated ability to manage multiple stakeholders and drive adoption of technical solutions. Strong organizational skills with exceptional attention to detail and documentation. Outstanding communication and interpersonal skills, with the ability to build trust-based, outcome-oriented relationships. Ability to identify expansion opportunities within existing customers. Passion for delivering excellent customer experiences and championing customer needs. Willingness and ability to travel up to 25% to build and maintain relationships and support critical deployment milestones. Our Total Rewards At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including: Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most Paid Parental Leave: Generous parental leave to support our employees and their growing families Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy Paid Company Holidays: Celebrate important dates with paid time off Compensation Philosophy Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members. The anticipated base pay range for this position is detailed below. Base Salary Range:$100,000-$130,000 USD What we look for: We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you! Fearless Optimism: You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large. Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action. Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. Made of Rubber: Just like rubber, when you fall you bounce back up. You know there's going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all. Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. Equal Opportunity Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to *****************. AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here. **Important Notice on Recruitment Scams Formic has been made aware of fraudulent outreach claiming to represent Formic through various scam or phishing attempts. Please note that all communications from Formic will come from a verified @formic.co email address or verified LinkedIn account. Formic will never ask you to download unsolicited documents, schedule interviews via third parties without prior application, or share personal or financial information. If you receive suspicious outreach, please disregard it and report it to *****************.

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include onboarding, training and managing multiple health system customers, ensuring their successful adoption and use of our SaaS solutions and securing contract renewals. BrightStream, a Quva company, is trusted by a community of high-performing healthcare providers and partners to generate clinical insights from clinical data. Join this mission to provide (SaaS) clinical insights, data services, and life science products to provide meaningful data and a long-lasting impact on healthcare across the US. This is a hybrid position located in the Minneapolis / Twin Cities office. What Customer Success Manager Does Each Day: Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management Consults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and services Gathers information about customers' unmet needs and communicates this information within the CS team and other departments Provides effective training and consultative working sessions; both remote and on-site Is available to customers as the Subject Matter Expert on all products Works collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experience Tracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.) Secures the renewal of customers' SaaS subscriptions and the expansion to additional products and services Collaborates and innovates within the Customer Success team to improve our processes Participates in support coverage rotation Our Most Successful Customer Success Manager: Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment) Is a self-starter and independent learner Promotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform Minimum Requirements for this Role: Bachelor's Degree 1+ year experience in Customer success, account management or software training 1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations Excellent communication skills across all levels; from executives to end users Excellent organizational skills and ability to strategically manage multiple customers concurrently Strong training and presentation skills Strong analytical, problem solving and troubleshooting skills Travel up to but not limited to 10% Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas Benefits of Working at Quva: Comprehensive health and wellness benefits including medical, dental and vision 401k retirement program with company match 17 paid days off plus 8 paid holidays per year National, industry-leading high growth company with future career advancement opportunities The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions Range: $85,993 - $118,240 Annually This role is also eligible for an annual incentive bonus, subject to program terms and guidelines About Quva: Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.” California Consumer Privacy Act (CCPA) Notice for Applicants and Employees

Location: Hybrid - In Office 2 Days per Week Department: Operations Reports To: Vice President of Operations ASM Group is seeking a Customer Support Manager to lead and elevate our Customer Support team. This role is responsible for overseeing daily support operations, ensuring exceptional service delivery, and driving continuous improvement across customer-facing processes. The ideal candidate is a hands-on leader who combines strong people management skills with a customer-first mindset. You will collaborate closely with internal teams, leverage technology to streamline workflows, and serve as an escalation point for high-priority customer issues. This is a hybrid position, requiring two days per week in the office to support collaboration and team leadership. What You'll Do Lead and manage the day-to-day operations of the Customer Support team Recruit, train, coach, and develop customer support staff Serve as the primary escalation point for complex or high-priority customer issues Monitor support performance metrics (response times, resolution rates, customer satisfaction) and implement improvement strategies Develop, document, and refine customer support processes to enhance efficiency and service quality Collaborate cross-functionally with Sales, Operations, and other teams to ensure seamless customer experiences Manage key customer relationships, including participation in customer meetings, demos, and site rollouts Oversee service vendors, including selection, contracts, and performance management Track and report team performance and project milestones to leadership Support customer onboarding and identify opportunities to expand existing client relationships Lead initiatives to improve team efficiency, reduce response times, and elevate service standards What We're Looking For 2+ years of experience in customer support or a related leadership role Knowledge and experience dealing with refrigerated trailers is preferred Proven experience managing and developing a customer-facing team High school diploma or equivalent required; Associate's or Bachelor's degree preferred Strong organizational skills with the ability to manage multiple priorities Excellent verbal and written communication skills Experience with Microsoft Office and CRM or support ticketing systems Strong problem-solving, decision-making, and conflict-resolution abilities Ability to build strong internal and external relationships Our Core Values All ASM Group employees are expected to demonstrate and uphold our core values: Solutions Oriented Integrity Team Player Competitive "Can Do" Positive Attitude Benefits Offered Hybrid work schedule Company incentive bonus 401(k) with company match Medical, dental, vision insurance HSA & FSA options Dependent Care FSA Short-Term & Long-Term Disability Accidental, Hospital Confinement & Critical Illness Insurance 8 paid holidays Generous PTO Why Join ASM Group? At ASM Group, you'll be part of a collaborative and driven team focused on delivering exceptional service and continuous improvement. We value leadership, accountability, and innovation-and we support our employees with a flexible hybrid work environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties, responsibilities, and activities may change at any time with or without notice, and employees may be required to perform tasks outside of their typical responsibilities as business needs require. Equal Employment Opportunity (EEO) Statement: ASM Group Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination and harassment of any kind without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), sexual orientation, gender identity or expression, marital status, familial status, disability, age, genetic information, protected veteran status, status with regard to public assistance, membership or activity in a local human rights commission, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, performance, and business needs. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. E-Verify Notice: ASM Group Inc. participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, including your rights and responsibilities, please visit ******************** - http://********************. Background Check Disclosure: Employment with ASM Group Inc. is contingent upon the successful completion of a background check. All background checks are conducted by a third-party consumer reporting agency in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws. Candidates will receive any required disclosures and authorizations separately as part of the hiring process.

OBJECTIVE The Customer Success position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and will work closely with them to understand their needs, manage the delivery of our services, and ensure overall satisfaction. KEY RESPONSIBILITIES : CUSTOMER ONBOARDING & RELATIONSHIP MANAGEMENT : Serve as the primary point of contact for assigned customer accounts, building strong, long-lasting relationships. Oversee the successful onboarding of new clients, ensuring they understand the full capabilities of the security services provided. Conduct regular check-ins with customers to monitor their satisfaction, address concerns, and identify areas for improvement or growth. Develop a deep understanding of each customer's security goals, challenges, and priorities to offer tailored guidance and recommendations. CUSTOMER ADVOCACY & RETENTION : Act as the customer advocate within the company, collaborating with internal teams to address customer issues and deliver exceptional service. Proactively identify and mitigate risks that could lead to customer churn, including identifying security gaps or service disruptions. Monitor customer usage, adoption, and health metrics, ensuring customers are achieving desired outcomes from the security solutions. Help customers understand and implement recommendations from security assessments, audits, or security posture reviews. Drive customer retention and upsell opportunities by highlighting additional services or products that can enhance their security. MONITORING & REPORTING : Track and report on key performance indicators (KPIs) related to customer success, such as satisfaction scores, renewals, and service utilization. Review and communicate key security metrics and trends to customers, ensuring they understand the value delivered by the managed security services. Collaborate with technical teams to ensure customer incidents, alerts, or service requests are promptly addressed and resolved. COLLABORATION & CROSS-FUNCTIONAL ENGAGEMENT : Work closely with Sales, Technical Support, Security Operations, and Product teams to ensure seamless customer service and alignment on client goals. Assist in product/service enhancements by providing customer feedback, trends, and market insights. Provide input on customer-facing materials, documentation, and resources to improve client understanding and engagement with security services. QUALIFICATIONS: Experience: Minimum of 3-5 years of experience in customer success, account management, or related roles, preferably within the cybersecurity or managed security services industry. Education: Bachelor's degree from an accredited College or University with courses in Sales, Marketing, Communications, Business, or related field (or equivalent experience). Technical Knowledge: Understanding of network security, cybersecurity concepts, and managed security services (firewalls, intrusion detection systems, vulnerability management, etc.) is a plus. Customer-Centric Mindset: Proven track record of building and maintaining strong customer relationships with a focus on customer satisfaction and retention. Communication Skills: Strong written and verbal communication skills, with the ability to convey complex security and technical concepts in an understandable manner. Problem Solving: Ability to proactively identify challenges and work with both customers and internal teams to resolve issues. Project Management: Strong organizational skills with the ability to handle multiple tasks and customer accounts simultaneously. Sales Acumen: Comfort with identifying and pursuing upsell or cross-sell opportunities in a consultative, non-salesy manner. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, executives and other employees of the organization. MATHMATICAL SKILLS Ability to apply advanced mathematical concepts. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. OTHER QUALIFICATIONS Requires the ability to operate various office equipment to include a computer, voice mail, copier, fax, and calculator. Requires the ability to operate various software such as word processing, spreadsheets and databases. Also requires the ability and driving record of someone able to commute independently to and from client sites. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionAbout OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Customer Success Manager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Client Expansion and Growth Manager (CEGM) plays a key role in supporting sales initiatives within existing accounts. This role is focused on driving business growth by expanding strategic partnerships within the region. The CEGM will work closely with the Director of Account Managers to meet goals related to sales, revenue, forecasting, internal operations, and customer satisfaction. Success in this role requires strong experience in business development, water management programs, and professional client engagement. Key Responsibilities * Growth: Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts * Proposal Generation: Conduct client discovery calls and present proposals to current customers for new services * Strategic Planning: Identify opportunities in accounts and strategize plan to capitalize * Technical Knowledge: Understand building water systems, infrastructure, regulations and water chemistry. * Differentiate: Communicate the unique value of Phigenics services across accounts. * CRM Utilization: Maintain accurate customer data in CRM and respond promptly to client needs. * Relationship Management: Build and maintain strong, long-term relationships with key stakeholders to ensure client satisfaction and retention. * Collaboration: Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences. * Market Awareness: Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively. * Performance Tracking: Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership. Qualifications Required: * Bachelor's degree required * 1-5 years of professional sales experience in healthcare. Experience with water related engineering is a plus * Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards is a plus. * Ability to calculate ROI. * Excellent communication, organization, and leadership skills. * Strong interpersonal and relationship-building abilities across cross-functional teams. * Skilled in presentations and facilitation. * Self-motivated with a proactive, solution-oriented mindset. * Commitment to professional ethics. * Adaptability in a fast-paced, evolving business environment. * Proficiency in MS Office and HubSpot. Core Competencies * Ability to identify and capitalize on opportunities for selling within existing client accounts. * Skilled in developing and executing account strategies that align with client needs and organizational goals. * Proven ability to build trust and maintain long-term relationships with key stakeholders. * Exceptional verbal and written communication to clearly convey value propositions and negotiate effectively. * Understanding of building water systems, infrastructure, regulatory requirements, and water chemistry to support informed client discussions. Work Environment & Travel * Travel to client sites within the region is required. * Responsibilities include conducting sales related meetings. * Occasional overnight travel may be necessary. * Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions. * Physical activity may include walking, climbing stairs or ladders

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Northeast For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth. We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote. Position Overview The Client Manager is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Senior Client Manager. Overall responsibilities include support of the marketing/placement/servicing of select lines of insurance and execution of day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures and ensure overall compliance with the aforementioned. The Client Manager will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Client Manager will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great customer service. Core Responsibilities * Supports Unit Manager, Account Executive or Senior Client Manager on Lockton Northeast clients * Supports the Unit Manager, Account Executive or Senior Client Manager in the service delivery and renewal process on a designated book of business including but not limited to marketing, placement and overall service. * Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions. Engages senior level resources to support resolution where needed * Provides Client service aligned with Lockton Northeast processes and protocols and our overall Client Engagement strategy * Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing program details with Client and Insurer * Gathers and compiles exposure information from the Client * Works with the Unit Manager, Account Executive or Senior Client Manager to request and collect quotes (new and renewal) from carriers * Audits quotes, binders, and endorsements and makes requests for changes as needed * Processes audits and creates audit analysis for Client * Participates in client meetings; takes responsibility for presenting material as directed by Unit Manager, Account Executive or Senior Client Manager * Receives policy, then updates and completes policy check to ensure completeness and accuracy * Works with the Unit Manager, Account Executive or Senior Client Manager to update specifications, application, and summary information to reflect changes during the year * Builds coverage specifications under direction of the Unit Manager, Account Executive or Senior Client Manager * Supports new business opportunities and generates materials for Client presentations and meetings * Creates and sends compliance communications as needed * Supports analytics through the gathering of benchmarking and industry data * Works with accounting and admin teams to issue and process Invoices, Certificates of Insurance and Auto ID Cards * Conducts basic contract review * Resolves accounting issues. Escalates issues when needed. * Performs other responsibilities and duties as needed

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017