Customer success manager jobs in Country Club Hills, IL - 1,502 jobs

A leading customer success firm in Chicago seeks a VP of Customer Success to lead and mentor teams, ensuring exceptional customer experiences. The successful candidate will manage major order processes, identify improvement opportunities, and implement technology-driven changes. Ideal applicants have extensive experience in customer service and operations, along with strong leadership and analytical skills. This role offers competitive compensation and a hybrid work schedule including comprehensive benefits. #J-18808-Ljbffr

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams. What you will do: Adhere to, train and advise team in areas of Customs Brokerage Regulations. Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting. Monitor problem files and implement corrective action when needed. Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing. Monitor staff training needs; identify and develop training objectives. Conduct regular staff meetings; communicate department goals and expectations. Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved. Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Escalate any unresolved issues or risks before they materially impact RUSA Work closely with other departments and branches to deliver a high level of service to customers. Perform other duties as assigned Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015). What you bring: Licensed Customs House Broker preferred At least 7 years' experience as an entry writer Ability to work with demanding deadlines in a high-pressure environment Proven analytical and problem-solving skills Excellent communication skills, both verbal and written Excellent team building skills and ability to work independently Good planning and organizational skills; ability to multitask and be a self-starter Proven reliability MS Word, Excel, PowerPoint experience required What we offer: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally: Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. 401(k) Plan with Company Match - We're invested in your future and help you save for retirement. Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered. Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager *********************** More information on ***************

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

A dynamic tech company in Chicago is seeking a Business Development Director to drive client acquisition and establish their innovative platform in the US. The ideal candidate will have over 7 years of experience in adtech, a proven track record in account growth, and excellent communication skills. This role offers the opportunity to take an entrepreneurial approach to business development and build strong stakeholder relationships. #J-18808-Ljbffr

Territory: Joliet, IL - Psychiatry Target city for territory is Joliet - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Joliet and Kankakee, IL & LaPorte and Michigan City, IN. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic and outstanding communication skills Must be computer literate with proficiency in Microsoft Office software Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Previous experience within a specialty product sales force. Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder Documented successful sales performance Ownership and accountability for the development and execution of fully integrated account plans Strong analytical background, and experience using sales data reporting tools to identify trends Experience in product launches Previous experience working with alliance partners (i.e., co-promotions) Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $117,000 - $137,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Job Title: Client Partner - Salesforce Practice rSTAR is seeking a high-impact Client Partner - Salesforce Practice to drive new logo acquisition, build strategic relationships within the Salesforce ecosystem, and grow rSTAR's Salesforce services footprint. This role carries a revenue quota and is focused on hunting new opportunities while strengthening partner-led go-to-market motions with Salesforce account teams. The ideal candidate is a strong relationship builder with deep Salesforce ecosystem knowledge, experience selling professional services, and a consultative sales mindset. Key Responsibilities New Logo Acquisition & Revenue Growth Own and deliver against an annual sales quota focused on Salesforce-related services. Identify, qualify, and close new enterprise and mid-market opportunities across Salesforce clouds (Sales, Service, Experience, Marketing, Data Cloud, etc.). Drive pipeline creation through outbound prospecting, partner-sourced opportunities, and strategic account targeting. Manage the full sales cycle from discovery to deal closure. Salesforce Partner Engagement Build and maintain strong relationships with Salesforce Account Executives, Solution Engineers, and Partner Managers. Position rSTAR as a trusted Salesforce implementation and innovation partner. Co-sell and co-create opportunities with Salesforce field teams and participate in joint account planning. Actively engage in Salesforce partner programs, events, and campaigns. Client Relationship & Account Development Develop executive-level relationships with customer stakeholders. Understand client business objectives and map them to Salesforce-enabled solutions. Collaborate with delivery and solution teams to craft compelling proposals, SOWs, and value propositions. Ensure smooth transition from sales to delivery while maintaining executive oversight. Internal Collaboration Work closely with Marketing, Pre-Sales, and Delivery teams to shape offerings, case studies, and GTM messaging. Provide market feedback to leadership on Salesforce trends, customer needs, and competitive positioning. Qualifications & Experience 8-12+ years of experience in enterprise technology sales or consulting, with a strong focus on Salesforce services. Proven track record of closing new logos and meeting/exceeding revenue targets. Strong understanding of Salesforce ecosystem, partner model, and cloud offerings. Experience selling professional services, digital transformation, or system integration engagements. Ability to engage C-level and senior stakeholders with confidence. Excellent communication, negotiation, and presentation skills. Preferred Qualifications Prior experience working with or for a Salesforce Consulting Partner. Existing relationships within Salesforce sales or partner teams. Experience in industries such as MFG, Energy & Utilities, Consumer Packaged Goods, Retail and other Asset Intensive industries

A strategic fundraising firm is seeking a Director, Client Partnerships to manage onboarding projects and collaborate with nonprofit clients. The ideal candidate will have 3-4 years of relevant experience, strong communication and project management skills, and a commitment to philanthropy. The position offers hybrid work flexibility and a competitive salary range of $70,000 to $85,000 based on experience. Join a dynamic team focused on nonprofit impact and career advancement. #J-18808-Ljbffr

Inside Sales Manager - Customer We are a fast-scaling healthcare compliance leader serving providers nationwide. Since 2009, we've helped healthcare facilities reduce costs while maintaining exceptional service. We provide medical and pharmaceutical waste disposal, document destruction, and compliance training-all powered by technology and a client-first approach. Position Overview We are seeking an Inside Sales Manager to drive revenue growth, lead a blended team of inbound sales reps and client managers, and ensure retention and upsell opportunities. This onsite leadership role at our Naperville HQ offers direct influence on sales strategy, mentoring future leaders, and measurable impact on company growth. Key Responsibilities • Lead, coach, and mentor inside sales and client management teams. • Conduct call coaching and pipeline reviews; hire and develop top talent. • Own monthly revenue targets and develop accurate forecasts. • Track KPIs and present insights to senior leadership. • Partner with client teams to ensure renewals, cross-sells, and upsells. • Monitor customer health metrics and address churn risks. • Oversee call monitoring, quality assurance, and sales playbooks. • Leverage Salesforce, Gong, and dashboards for accountability. • Facilitate sales meetings and recommend process improvements. Qualifications • 5+ years sales experience with consistent quota achievement. • 3+ years leadership in inside sales, client success, or call center. • Bachelor's degree preferred (Business, Marketing, or related). • Strong CRM knowledge (Salesforce preferred), Gong, and reporting tools. • Excellent communication and leadership skills; proven success building high-performing teams. • Highly motivated, organized, and adaptable in fast-paced environments. Compensation & Benefits • Health, dental, vision insurance; PTO and paid holidays. • 401k with match, career growth opportunities, and leadership training. • Collaborative, mission-driven culture with clear paths to advancement.

TITLE: Sales Manager REPORTS TO: Store Manager / Regional Manager The Sales Manager is responsible for day-to-day staff productivity development in line with the store's strategy, building highly motivated teams and developing the staff to the next level. Ensuring established sales and profit goals are met both individually and as a team. This individual will assist with supervising and providing the staff with support to reach their goal while modeling MaxMara standards of customer service. In addition, all floor related operational activities are responsibility of the Sales Manager. CORE RESPONSIBILTIES: 1. Customer Service • Must have the ability to maintain and communicate the Company's commitment to goals, drive sales, and motivate team's performance • Assist assigned stylist by Store Manager in their daily appointments and operations. Assist all other sales associates as needed. • Actively builds client confidence by creating an engaging interactive experience • Assist assigned stylist with retaining and gaining new clients, meeting conversion goals and continues to service existing client base • Resolves customer service issues swiftly • Ensure customer's needs are met without hesitation. • Assist sales associates in consistently meeting /exceeding both store and individual sales goals including KPI's • Maximize the customer experience • Maintain positive outlook and professional demeanor while supporting company initiatives • Stresses importance of developing a local clientele with the goal of enlarging top tier loyal client base • Ongoing reinforcement of all aspects related to clienteling 2. Staff Development • Monitor and encourage client development by supporting assigned top stylists, as per directive of Store Manager and Regional Manager, with all CRM related tasks such as client outreach, client lists analysis, management of follow ups, operational activities (approval & appointment set up, ringing sales etc.) • Manage on the floor to maintain a strong presence • Can align other team members to reach goals to support the business • Creates a store environment that emulates the company DNA 3. Operations • Achieve and exceed individual sales goals. Assist with achieving the Company's sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of outstanding customer service skills • Perform all point-of-sale (POS) cashier-level functions • Ring any approvals going in/out of the stylist • Ringing all of assigned stylist individual sales and returns and all other associate's as needed. • Check on the finished alts, B2E orders and COP's for assigned stylist's clients. • Daily communication with assigned stylist and have merchandise for client appointments set up in the fitting room. • Communicates all store related issues to Store Manager when unable to solve on their own • Answer all incoming calls and direct customer inquiries to appropriate party • Assist with closing and opening procedures to ensure the store is ready for business, including compliance to visual merchandising standards • Maintain and monitor the staff's compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to Store Manager and Assistant Store Manager as needed. 4. Human Resources • Ensure all company policies and procedures are being followed on the sales floor • Exhibit strong communication skills that are clear and concise with the store team, assigned top stylists, Management and Regional Manager • Create a positive store atmosphere that consistently motivates the team • And other duties assigned from time to time REQUIRED SKILLS/EDUCATION • BA a plus • Minimum 2 years of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service; luxury a plus • RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred • Strong interpersonal, organizational, and communication skills • Training, interviewing, organizational, and performance management skills. • Able to work independently as well as collaboratively • Proficient computer skills • Ability to manage conflict • Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs. Max Mara is an Equal Opportunity Employer. M/F/D/V

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: At Neiman Marcus, we are committed to delivering a best-in-class luxury experience through exceptional service, curated product, and personalized relationships. We are seeking a Sales Manager who will be responsible for the sales experience of the Neiman Marcus Chicago Jewelry department , facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. WHAT YOU WILL DO: Drive towards the achievement of maximum sales and growth following company vision and values in partnership with other functional leads for department Oversee all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, and damages) Contribute to strategic goals for the store and set priorities by department Review business with applicable Buyers for department and discusses action plans to produce positive results Establish plans and strategies in partnership with Client Development Lead(s) Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Plan and complete departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue Support audit compliance to enforce department and stockroom controls, as applicable Manage people, product and placement, and sales promotion within department WHAT YOU WILL BRING: 3-5 years of experience in luxury retail, business strategy, planning, or sales operations-preferably within a high-performing, client-centric environment Deep understanding of luxury service standards and the business of clienteling Strong analytical skills with a proven ability to translate data into insights and action Proficient in Excel and retail reporting tools Highly organized, self-directed, and comfortable in a fast-paced, evolving environment Strong communication and partnership-building skills, with a collaborative and solution-oriented mindset Discreet and professional with the ability to support elite sellers and clients YOUR LIFE AND CAREER AT NEIMAN MARCUS: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The [starting salary/hourly rate] for this position is between [$75,000-$90,000annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].] Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description EVERSANA has partnered with Shionogi Inc. to build a virtual team to support a potential launch in Primary Care. The Virtual Sales Manager is directly responsible for hiring, training, developing, and managing a team of Virtual Sales Representatives for the EVERSANA/Shionogi Inc. team. They will be accountable for the following tasks: Oversee daily activities and provide ongoing team & Virtual Sales Rep leadership. Foster an environment that rewards accomplishment and encourages the advancement and retention of exceptional employees. Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance Liaise between the client and EVERSANA for daily requests. Provide impactful, clear and frequent Client interaction at all levels. Monitor sales metrics and coach the Virtual sales team to meet or exceed assigned sales and/or KPI goals. Monitor calls and schedule virtual ride-along to coach the team on sales effectiveness and adherence to on-label promotion of the represented product. Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs. EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs. Essential Duties And Responsibilities The Virtual Sales Manager is tasked with delivering excellent business results through the efforts of their teams. These results are achieved through the following: Manage and lead a team of Virtual Sales Representatives to include ownership of team productivity, staffing needs and team culture. Reporting tasks to include summary level data on Reps' weekly stats, call trending, program summary and other tracked KPIs as required to both the client and internal key program stakeholders. Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each Virtual Sales Rep Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client Responsible for effective program oversight serving as the single point of contact for the Client. Work collaboratively with matrix colleagues across the EVERSANA platform to provide execution on deliverables as well as to provide a point of view for future recommendations that enhance program success. Initial and ongoing training of Virtual Sales Reps on systems, processes/procedures, compliance, customer service, sales and products. Quality Assurance tasks such as scheduled and unscheduled monitoring and evaluating of virtual sales calls for each Virtual Sales Rep on a bi-weekly basis. Serve as the team point of contact for all technical issues with CRM. Utilize sales goals and product messaging provided by Client to develop call guides for the Virtual sales team. Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking. Maintain excellent working knowledge of company and department policies and procedures, as well as PDMA, compliance, and regulatory policies and guidelines. All other duties as assigned Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. BS required 3+ years in pharma virtual sales and sales leadership required Demonstrated success leading high-performing virtual sale teams Launch experience preferred Strong negotiation skills, business acumen, and analytical ability Strong interpersonal, oral and written communication, and presentation skills Ability to develop and cultivate strong professional relationships Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************. Follow us on LinkedIn | Twitter

About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: * Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy * Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes * Lead the development of long-term success plans and drive executive alignment with your customers * Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions * Collaborate cross-functionally with other LogicGate teams throughout the customer journey * Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) * Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: * 3 + Years Experience in GRC or Risk Advisory * Interest in supporting sales and commercial business development efforts * 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles * Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back * Great people skills - the ability to quickly understand your audience and tailor the right message to them * Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical * A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? * GRC stands for Governance, Risk, and Compliance * GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. * The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Perma-Seal Basement Systems is hiring an experienced Sales Manager to lead and develop a team of In-Home Sales Consultants specializing in waterproofing, foundation repair, concrete lifting, and attic insulation. This role is ideal for a hands-on leader who believes in right person, right seat , leads by example, and drives both personal sales performance and team success through coaching, training, and accountability. Responsibilities Sales Management & Leadership Drive team sales performance while supporting individual development and accountability Develop and execute sales strategies to increase revenue and market share Track sales activity, pipeline, and performance metrics in CRM systems Coaching, Training & Development Conduct in-field ride-alongs and one-on-one coaching with sales consultants Provide real-time feedback to improve closing skills and customer experience Identify performance gaps and deliver targeted coaching plans Team Performance & Support Monitor individual and team sales performance Set expectations, goals, and accountability standards Support continuous improvement through ongoing training and development Customer Experience & Relationship Management Build and maintain strong relationships with homeowners Ensure customer satisfaction through clear communication and problem resolution Represent Perma-Seal professionally during in-home consultations Qualifications Proven experience as a Sales Manager, Sales Leader, or In-Home Sales Manager Strong knowledge of consultative sales, in-home sales, and closing techniques Experience coaching, training, and developing sales teams Excellent communication, leadership, and interpersonal skills Ability to analyze sales data, KPIs, and performance metrics Strong time-management, scheduling, and organizational skills Comfortable working in a fast-paced, performance-driven environment Preferred Experience Home improvement, construction, foundation repair, waterproofing, or insulation sales Managing commission-based sales teams CRM experience Why Work at Perma-Seal? Established, reputable home improvement company Strong training and leadership support Growth and advancement opportunities Performance-driven culture that values people and results Perma-Seal Basement Systems is an Equal Opportunity Employer.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC About the Role About the Role: The Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! Responsibilities: Focused on high-touch, curated experiences for Workday's most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs Ability to understand and identify Workday services and offerings and how they help meet customer's objectives leading to upsell opportunities Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities Collaborating cross functionally with account team members to create a seamless & optimal customer experience Creating customer champions and advocates Expected results within 3-6 months: A proficient knowledge of Workday products, services and offerings. Self-sufficient management of a portfolio of 15 customers in the United States Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities. Manage and establish customer relationships including key executives and decision makers Timely execution of customer success engagements About You Basic Qualifications Minimum of 7-10 years in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels Customer management experience in a complex software or SaaS environment 5+ years demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management) Other Qualifications Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred Consistent track record to collaborate and build positive relationships with customers including the executive level Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership Bachelor degree or equivalent work experience; Business or Technical degree preferred Ability to travel up to 30% Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.IL.Chicago Primary Location Base Pay Range: $119,000 USD - $178,500 USD Additional US Location(s) Base Pay Range: $107,700 USD - $191,300 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. This is a role within Chamberlain Group's sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 5+ years of experience in a customer facing role and a minimum of a Bachelor's Degree. Job Responsibilities: Manage customer transition from sales prospects to active myQ Business users Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation Manage internal and external communications with stakeholders to ensure contract completion in a timely manner Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group's reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Job Requirements: Bachelors degree 5+ years in customer facing role Experience leading process improvement projects High sense of urgency Strong sense of Customer Advocacy High degree of influence in cross-functional roles Ability to recognize and articulate trends and insights across the customer base Change agent, able to drive new processes and streamline existing ones Ability to travel up to 50% - domestically and internationally; valid drivers license Preferred: Bachelor's degree in business, engineering; Master's Degree in related discipline Lean Six Sigma Green Belt Certification Experience in access control Experience in facility management #LI- Hybrid - Oak Brook, IL #LI-MD1 The pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

We're looking for a strategic and relationship-driven Customer Success Manager to join our growing team. In this role, you'll partner with our largest customers to drive adoption, maximize value, and ensure long-term success across our BigTime platforms. In this role, you'll serve as a trusted advisor to strategic clients-guiding them through successful onboarding, driving adoption, and helping them realize the full value of the BigTime platform.You'll act as a trusted advisor, aligning product capabilities with client goals, monitoring success metrics, and developing success plans that support retention and growth. You are an AI champion, using the latest technology to modernize the customer success relationship to find scale & efficiency whenever possible. The ideal candidate brings experience managing enterprise SaaS customers in a fast-paced, dynamic environment. You're proactive, solutions-oriented, and passionate about delivering real business outcomes. If you thrive on building strong partnerships and driving customer success at scale, we'd love to hear from you. Who is BigTime? BigTime Software is the Ai-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's "Best Places to Work" three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What We Offer: * Competitive salary and bonus. * Company pays 100% of benefits, including medical, dental, vision, disability and life insurance. * 401k with generous company match. * Hybrid work schedule - In office 3 times a week. * Generous time off and paid company holidays. * Paid Parental Leave * Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water. * Latest AI-powered tech stack & tooling. * Onsite gym. What You Are Accountable For: * Serve as a strategic partner, building and maintaining strong relationships to ensure successful adoption, satisfaction, and retention. * Act as a proactive consultant, engaging with customers to understand their goals, align solutions to their needs, and deliver measurable business value. * Lead regular business reviews, preparing decks, analyzing platform usage and support trends, and presenting success metrics, product updates, and upsell opportunities. * Monitor customer health and performance indicators, identifying trends, risks, and opportunities to influence renewal and expansion. * Drive product adoption and engagement, through ongoing training, usage analysis, and tailored success planning. * Identify and execute upsell and cross-sell strategies, recommending add-ons that deliver value and support customer growth. * Leverage AI-powered tools to analyze account health, surface engagement insights, and proactively identify risk signals across the customer lifecycle. * Utilize AI insights to assess book health, prioritize customer outreach, and inform strategic planning for renewals and growth opportunities. * Collaborate cross-functionally with Sales, Product, Marketing, and Support to communicate customer needs, advocate for enhancements, and coordinate internal efforts. * Serve as the voice of the customer, surfacing feedback to inform product development, service improvements, and process enhancements. * Manage escalations with urgency and care, ensuring issues are resolved effectively while maintaining a positive client experience. * Be present in our downtown Chicago office 2-3 times per week to collaborate with internal teams and engage in key customer initiatives. Who You Are: * 5+ years of experience in customer success, account management at a SaaS organization. Experience as a quota-carrying Account Executive is welcome! * Proven track record of managing and growing enterprise-level relationships, owning C-suite level relationships (breadth & depth with your accounts). * Excellent negotiation skills; able to drive value and structure relationships to prove ROI and identify opportunities to expand. * Strong analytical and problem-solving abilities. * Ability to understand and articulate complex technical concepts. * Experience in professional services industry is preferred. * Self-starter mentality; self-motivated with a bias for action. The expected salary for this position ranges from $100,000 - $110,000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Role: Sr. CSM, Retail The Challenge: Adobe is reinventing how the government can succeed by changing the world through digital experiences. Join us and work with digital experience leaders and innovators as a trusted executive advisor on how to build scalable, useful personalized constituent experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Sr. Customer Success Manager to join our Retail team. To achieve the significant opportunity ahead, th Sr. Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for improved digital experiences, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way. CSMs deliver outstanding experiences for Adobe's top customers, including responsibilities for strategic planning, use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments. What You'll Do: The Sr. Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. Responsibilities include: * Accountable for Customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization * Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Network within accounts in order to achieve successful execution of client's strategy and roadmap * Deliver exceptional customer experiences with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe products - using data to provide insights and progress from baseline through the maturity curve * Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements, and asks back into the internal ecosystem * Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach What you need to succeed: * Must be a US citizen * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in SaaS, Digital Experience * Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value * Strong communication and interpersonal skills, with the ability to effectively mediate conflict and cultivate joint partnership * Strong consulting skills * Ability to prioritize, multi-task, and perform in a fast-paced environment * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys * Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 30%) Get to know the team: Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

About us Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us? POSITION OVERVIEW Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness. RESPONSIBILITIES/ACCOUNTABILITIES Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers. Prevents theft through customer service, teamwork, and communication with all employees. Offers exceptional customer service in the front of the store. Ensures that the Customer remains the top priority while balancing required tasks. Represents the Brand by adhering to Brand's dress code guidelines. Branded shirts will be provided to be worn with associates own dress pants. Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs). Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines. Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection. Collaborates with internal partners to accomplish assigned tasks. Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business. Assists customers who have scannable QR code refunds at the front of the store. Assists customers with BOPIS Orders/Transactions. Places items on hold for customers and ensures hold policy is to company standard. Assists with line management on high volume sales days. Assists customers with ordering items online with company technology, i.e., iPad. Answers the store phone and assist customers over the phone. Assists the store team by completing coat and bag checks. Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders. POSITION REQUIREMENTS Ability to organize and prioritize assignments, meeting deadlines with minimal supervision. Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners. Contributes to team commitment and a positive, inclusive environment. Takes initiative and make decisions in a timely/urgent manner. ides by all company policies as well as any other standards communicated by management. Must be technology proficient and able to operate the Point of Sale (POS) System. Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts. Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation. Location: Store 2264-Wabash Ave-ANN-Chicago, IL 60602Position Type:Regular/Part time Pay Range: $17.60 - $22.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.