Customer success manager jobs in Dover, NJ - 613 jobs

Job DescriptionDescription: The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships Maintain regular communication with customers to review forecasts, PO timelines, and open action items Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified Understand client goals, challenges, and priorities to ensure successful outcomes Support account growth, client retention, and high customer satisfaction Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: Track and monitor monthly forecasts for assigned accounts Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: Participate in the annual pricing review process by reassessing active SKUs within their account portfolio This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Requirements: • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling.

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience. Responsibilities: Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry. Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews. Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms. Handle escalated customer concerns and resolve issues with professionalism and efficiency Work closely with the sales team to assist customers and help drive conversations. Train and supervise customer service representatives, fostering a supportive and high-performing team. Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes. Utilize customer service software such as Great Plains and Asana. Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention. Collaborate with internal teams to streamline processes and deliver exceptional service to clients. Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth. Address complex client challenges and provide strategic solutions. Requirements: Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience. Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus) Working knowledge of Microsoft Dynamics Self-motivated, able to independently manage various activities with minimal supervision. Customer-oriented mindset Excellent communication, listening and collaboration skills with a problem-solving mindset. This position is subject to background checks. Benefits: Competitive compensation (based on experience) Comprehensive medical, dental and vision insurance Employer-paid life insurance 401(k) employer contribution Paid time off and holidays Dynamic work environment Opportunity for advancement Salary: 75k - 90k

Job DescriptionDescription: The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements: Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients. Services include: Document Storage, Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include: Manage and upselling to assigned client base. Qualify, research, track and develop leads into viable opportunities Effectively articulate the value proposition to multiple organizational levels Develop strong business cases, proposals and presentations for sales opportunities Negotiate the terms of agreements and close sales. Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company Participation in professional organizations (sales, marketing, industry associations) Qualifications Minimum of 3 years of consultative sales experience Driven to succeed and excel, with a passion and enthusiasm for the business Excels in an entrepreneurial atmosphere with constant change. Self-motivated and self-directed Exceptional work ethic Independent thinker Technical awareness -- can confidently converse with C-level contacts Strong relationship building skills. Proven record of exceeding quota in previous positions Demonstrated ability to win competitive account sales. Excellent written and oral communication skills. Bachelor's degree Send resume to: ****************

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives Lead tailored product demonstrations to show the value of additional HHAeXchange solutions Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required Collaborate with sales team to identify and grow opportunities within market Address gaps in implementation, services, support and or/client needs Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree required 3+ years of client service experience required Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in Salesforce and MS Office Suite Negotiation skills at all management levels with a high measure of authority in critical situations Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We're empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success. What You'll Do Own & Grow Your Book of BusinessManage a portfolio of NYC-based restaurant partners, owning adoption, health, renewals, and net revenue retention (NRR). Forecast renewals and expansion accurately, consistently hitting or exceeding quarterly targets. Identify upsell, cross-sell, expansion, and referral opportunities, partnering with Sales to close. Drive Adoption, ROI & RetentionLead onboarding reinforcement, ongoing enablement, and change management for operators and their teams. Clearly translate Sauce's impact into “orders gained,” “fees avoided,” and “profit protected.” Conduct data-driven QBRs, health checks, and in-person visits to reinforce value and uncover growth opportunities. Be the Voice of the CustomerGather structured and unstructured feedback from restaurant partners. Identify trends, diagnose root causes, and escalate insights to Product and Operations to improve the platform and customer experience. Serve as a senior-level escalation point for high-impact or time-sensitive issues, ensuring fast resolution and clear communication. Lead Cross-FunctionallyPartner closely with Onboarding to ensure smooth go-lives and early success. Collaborate with Support, Sales, Marketing, and Leadership to share playbooks, best practices, and voice-of-customer insights. Contribute to the evolution of CS processes, metrics, and playbooks as Sauce scales. What Sets You Up For Success 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships (SaaS preferred). Experience managing restaurant, hospitality, or multi-location SMB accounts is strongly preferred. Strong understanding of off-premise ordering, delivery logistics, and restaurant unit economics. Comfortable working in Salesforce, HubSpot, or similar CRMs, and fluent in Excel/Google Sheets for KPI analysis. Confident, consultative communicator who can coach busy operators in person and over Zoom. Highly organized, data-driven, and proactive-you anticipate issues before they become problems. Comfortable traveling ~40% locally within the NYC market for onsite visits and relationship building. Passion for helping local businesses grow and win. Knowledge of Hebrew is a big plus. What We Offer Strong & Competitive Compensation Package Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, ************************** At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! About the Position: The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. Key Responsibilities: Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers Maintaining customer technical account portfolio to provide technical guidance and recommendation Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success Becoming an expert in the features and benefits of our applications Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients OK, I'm interested… is this the job for me? We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. To be a fit for this role, you must have the following: Education and Experience: Bachelor's degree in a relevant field 2+ years of experience in a technical consulting role such as technical account management or technical business analysis Strong customer satisfaction, customer service, adoption, and retention experience Excellent written/verbal communication, organization, presentation, and project management skills Ability to work individually and within a highly collaborative global team setting Willingness to learn and adapt in a fast-paced environment Strong experience in communicating with different stakeholders and decision makers, both internally and externally Expert at customer relationship management Advanced ability to understand business objectives through requirements gathering and analysis Impeccable organizational awareness skills Knowledge in the following technical areas are a plus: Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies Working technical knowledge of current software protocols and Internet standards The Salary Range for this role is $73,000 - $137,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: * Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. * Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. * Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. * Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. * Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. * Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. * Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. * Conduct re-training with key customers to ensure all large adoption customers are "power users." * Provide deep integration support on various LMS / LTI implementations. * Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. * Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. * Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: * Undergraduate degree * 2-4 years of relevant work experience in a similar function * Previous customer service, sales support and tech product support exposure * Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. * User experience knowledge with a CRM platform, preferably Salesforce * Strong written and verbal communication skills * Excellent organization and time management skills * Ability to learn and apply technical expertise with new and existing platforms. * Strong skill set to train and implement digital solutions. * Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. * Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 0 USD to 0 USD #LI-KW1

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description The Director of Customer Support, Sales is a key, hands-on commercial role within BEUMER Group's Airport Division. Focused on the North American market, this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports, airlines, general contractors, consultants, and other stakeholders to identify opportunities where BEUMER can provide added value through modernization, upgrades, and lifecycle support. This role combines strategic development with tactical execution-working closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs. Key Responsibilities Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities. Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects. Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMER's participation. Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders. Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close. Prepare timely, accurate, and competitive proposals that balance customer requirements with BEUMER's commercial objectives. Collaborate closely with BEUMER Group's Airport Headquarters in Aarhus, Denmark, to align regional initiatives with global strategies. Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement. Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence. Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations. Support smooth handover of awarded projects to execution and service delivery teams. Adhere to BEUMER's policies, procedures, and business ethics standards, ensuring consistent professional conduct. Annual compensation range: $160,000.00 - $170,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements / Skills / Abilities Required: Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries. Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments. Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies. Strong technical, analytical, and problem-solving abilities with a customer-first mindset. Exceptional presentation, communication, and relationship-building skills. Proven ability to identify opportunities, develop solutions, and drive deals to closure. Demonstrated leadership and collaboration skills across functional teams. Preferred: Direct experience in system sales or application engineering for automated sorting systems. Background in airport baggage handling systems design, integration, or construction. Reporting and Travel Reports to the Vice President & General Manager, Customer Support Requires frequent domestic travel and periodic international travel (approximately 50-70%), including visits to BEUMER Group's headquarters in Denmark. Why Join Us This is a strategic and visible position offering the opportunity to influence BEUMER Group's airport customer support growth across North America. You will have the freedom to craft and execute your own commercial strategy, backed by a world-class global organization and an exceptional portfolio of automation solutions. The role provides direct exposure to senior leadership, international collaboration, and the satisfaction of contributing to the reliability and efficiency of airport operations across the continent. Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

**Now hiring! Strategic Account Manager - Collision Industry - Northeast US** **Northeast USA** **_Field role / Company Car provided_** We are looking for a Strategic Account Manager to join our Automotive Refinish team! **Come create chemistry with us!** BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world's leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers' needs, including car painting skills, advanced body shop management solutions, and sophisticated management solutions. As the Strategic Account Manager, you will serve as the primary relationship owner for BASF's most critical multi-site collision repair customers. You will work closely with stakeholders to deploy teams of Technical and Business Development Specialists to drive profitability and performance efficiencies across customer sites. You will collaborate with Sales, Marketing, and Supply Chain teams to drive operational excellence, technical performance, and profitable growth. This role is pivotal in aligning customer success with BASF's strategic objectives in the automotive refinish market. **As a Strategic Account Manager - Collision Industry - Northeast US, you create chemistry by...** - Serving as the executive-level liaison for the assigned account(s), managing relationships with C-suite and senior leadership across the customer's organization. - Developing and executing a comprehensive strategic account plan aligned with both BASF's business goals and the customer's growth objectives. - Leading business reviews, maintain performance scorecards, and continuous improvement initiatives. - Indirectly managing a team of Technical Specialists assigned to the account, ensuring alignment with customer needs and BASF's service standards. - Coordinating with internal stakeholders (Sales, Marketing, Technical Services, Distribution, and Supply Chain) to ensure seamless execution of account strategies. - Driving organic sales growth and customer retention through value-based selling and solution development. - Leading contract negotiations, pricing strategies, and forecasting activities. - Monitoring and reporting on key performance indicators (KPIs), customer satisfaction, and financial performance. - Identifying and implementing process improvements and training to enhance technical efficiency and operational performance at customer sites. - Collaborating with the Business Development team to introduce new technologies, digital tools, and sustainability initiatives. - Analyzing and reporting market trends, competitive positioning, and customer financials to inform strategic decisions. - Providing insights on insurance, OEM, and industry partnerships that influence customer success and BASF's market relevance. **If you have...** - Bachelor's degree in business, marketing, or a related field (preferred); MBA or advanced degree is a plus. - Minimum 10 years of experience in national strategic account management or sales leadership within the automotive collision or coatings industry. - Proven success managing large, complex customer relationships across multiple regions or business units. - Deep understanding of the collision repair ecosystem, including MSOs, investors, insurance networks, OEM certification programs, and adjacent influencers. - Strong leadership, communication, and negotiation skills with the ability to influence at all organizational levels. - Experience managing technical teams or service delivery functions for large-scale customers (preferred). - Proficiency in CRM tools, data analysis, and digital collaboration platforms (preferred). **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud. **Pay transparency** BASF is committed to pay transparency practices. The competitive Pay Range for this role is $165,000 - $185,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

**Opportunity** **Customer Solutions Manager** At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It's a big moment for all of us - and we all have our part to play. **We Offer** Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence. We're on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. With significant personal responsibility, you'll improve your industry knowledge and build the analytical and commercial skills that are highly valued in the business world - quite possibly at a pace that will surprise you. _This role requires to be On-Site 3 days per week._ _Location: Florham Park, NJ or Charlotte, NC_ **About the Role** The Customer Solutions Manager role is part of the Commercial powerhouse at Maersk. The role translates customer insights into scalable, value-driven logistics solutions that address real business challenges and drive commercial growth. Working cross-functionally with Sales, Product, and Operations, the Customer Solutions Manager designs and packages integrated, market-ready solutions, develops compelling value propositions, and enables consultative solution selling. As a strategic partner to Account Owners and front-line teams, the role leads the end-to-end development of differentiated solutions that unlock customer value and regional growth opportunities. **Key Responsibilities** **Develop solutions for our most strategic customers** + Partner with Account Owners to capture customer insights, industry trends, and vertical needs to identify new solution opportunities. + Translate customer needs into actionable inputs for solution development and lead the end-to-end process, working closely with relevant Product teams. + Create clear customer-facing solution packages and compelling value propositions that demonstrate efficiencies, cost savings, and operational improvements. + Lead, facilitate, and project manage value proposition and the corresponding development with clear governance and project management + Collaborate with our Central Solutions teams and regional stakeholders to build new and scalable logistics solutions that we can go-to-market with in North America. **Institutionalize & Enable** + Build and maintain a library of proven value propositions and customer use cases. + Active participation in the Global Solutions community, driving best practices and organizational learnings across functions, geographies, and verticals to improve sales effectiveness and win rates. + Support front-line sales through a consultative selling approach, enabling effective discovery of requirements and solution selling. **What We're Looking For** + 3-5 years of experience in solutions development, sales, supply chain, 4PL, or a related commercial / logistics role. + Strong understanding of logistics and supply chain management. + Demonstrated ability to translate customer challenges into bundled, value-driven solutions. + Strong project management capability with excellent stakeholder coordination. + Proven ability to influence cross-functional teams without direct authority. + Excellent communication and presentation skills (written, deck creation, and verbal). + Customer centric mindset with strong commercial acumen + Comfortable working with ambiguity and with strong analytical capabilities to solve complex customer problems + CRM/Salesforce experience is desirable. **Job Type:** Full Time **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Salary:** $100,000 - $140,000* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. **Notice to applicants applying to positions in the United States** You must be authorized to work for any employer in the U.S Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Florham Park USA, New Jersey, Florham Park, 07932; USA, North Carolina, Charlotte, 28273 Full time Day Shift (United States of America) Created: 2025-12-15 Contract type: Regular Job Flexibility: Hybrid Ref.R168025

As a Client Success Manager, you'll be responsible for building and maintaining strong relationships with clients, understanding needs, and helping to maximize the utilization of Sage Intacct software solutions. Through inbound resolution, targeted outreach, and annual client business reviews, you will be responsible for offering strategic advice to meet organizational client goals and ensuring best-in-class client experiences. This role requires exceptional communication and writing skills, sales acumen, and technical knowledge of Sage Intacct. Responsibilities: Cultivate strategic relationships to understand evolving needs and identify opportunities for growth Ensure smooth transition from implementation to post-live status Prepare and deliver comprehensive annual/quarterly business reviews for clients Conduct regular cadence check-ins across an established book of business (+100 clients) Manage inbound client requests, including de-escalation needs, questions related to integration opportunities, third-party software solutions, and Accordant's proprietary software solutions and serve as a liaison across departments for resolution Identify potential upsell leads and work closely with sales team to ensure correct solution is in place for client needs Skills Required: 3+ yrs Client Experience / Success / Customer Service background with a proven track record in both sales and client retention 2+ years experience with Sage Intacct 1+ yr of Experience Managing a large book of business (100+ clients) Ability to navigate complex or escalated client relationships Ability to multi-task with strong prioritization skills Exceptional communication skills (verbal and written) to multiple levels of organizations, inclusive of C-suite Ability to navigate ambiguity and build upon current processes to maximize efficiency Additional Preferred Skills Previous experience with client metrics such as NPS, CSAT, and Voice of the Customer Data, and Client Health Scores Knowledge of the construction industry Proficiency in Salesforce 1+ yr Software / SaaS experience in a sales-focused role Previous experience with Project Management tools Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we're a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. We are seeking a highly organized and proactive Client Manager to lead and oversee the execution of large-scale, multi-state machine installation projects. This individual will be responsible for end-to-end project management, coordination of third-party vendors, and maintaining clear, professional communication with our customers throughout the implementation lifecycle. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day. Responsibilities + Create large scale implementation plans for multi-vendor engagements. + Lead the planning, scheduling, and execution of machine implementation projects across multiple states, ensuring timely delivery. + Source, and manage third-party vendors responsible for installation, transportation, and on-site services. Ensure vendor compliance with project timelines, and contractual obligations. + Serve as the primary point of contact for customers throughout the project. Provide regular updates, manage expectations, and resolve issues quickly and professionally. + Collaborate closely with internal teams (ICT, sales, logistics, and service) to ensure all technical and operational requirements are met. + Maintain accurate records of project progress, vendor agreements, site readiness, and customer feedback. Provide regular status reports to internal stakeholders. + Coordinate with the Customer Operations Manager to track, monitor, and report implementation progress. + Serve as the primary point of contact for installations, internal teams, and clients during the implementation phase. + Troubleshoot order issues, account discrepancies, and service setup concerns in a timely and professional manner. Qualifications Required: + 5 years' experience within the office product industry + 2+ years in customer service, project management, account management, or a similar client-facing role. + Demonstrated strong problem-solving skills through effective analysis and resolution of complex issues. + Highly proficient in communication both verbally and written. + Proficiency in MS office and strong general computer skills. + Excellent organizational time management skills + Strong attention to detail and commitment to accuracy + Proven ability to work independently with minimal supervision while maintaining high-quality results. Preferred: + Bachelor's degree in business administration or related field + PMP Certification The typical pay range for this role is $81,000 -$119,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance. Note This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description. Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays. KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.

EzTexting is seeking a strong candidate to join our Operations team. The Ops department here at EzTexting works closely to provide exceptional service to our customers. We also have a lot of fun along the way. We are looking for a new Client Success Manager to join us. We need talent of superb caliber to handle inquiries from our customers via phone, live chat and email. We want a leader who can manage relationships. We are hungry for an independent freethinker to design processes that more effectively manage customer support issues and pain points. DUTIES Your primary role is to handle support and consulting inquiries from our customers via phone, chat and email. In addition, we will look to you to help manage relationships, as well as to collaborate in design processes that more effectively manage customer support issues and pain points. You may also be asked to plan and conduct webinars for our customers (voice, not video). Please visit our webinar page for more info and examples. Find an area of our business that interests you and that you would like to take an active role in developing, then make it your own, improve its processes, and convince us to adopt your vision. Overqualified candidates are encouraged to apply. Please note that this is a customer management position; it is not an internal company management position. Our office is located in the easy going city of Hoboken, New Jersey. A quick and easy short ride, on the PATH train. Our company even pays for your PATH commute. QUALIFICATIONS A Bachelor's degree is required. A commitment to growing in a consulting role is expected and required. Strong technical proficiency is required. Exceptional written and verbal communication is required. Strong analytical and critical reasoning skills are required. The ability to learn new concepts and technologies quickly is required. Familiarity with SMS, SMTP, IVR and VoIP telephony systems is a plus. Background in education is a plus. Once again, a Bachelor's degree is required. BENEFITS Compensation dependent on experience Medical, vision, and dental insurance 401(k) Plan Paid vacation ABOUT EzTexting EzTexting provides Voice and SMS Solutions to over 50,000 customers, including political groups, non-profits, insurance agents, small business owners, educational institutions, government agencies, and marketers. EzTexting is dedicated to providing high-availability systems, intuitive user interfaces, furious developer support, and unparalleled customer care to transform the way companies do business. We're creative, fun, hardworking, driven, profitable, and headed for international expansion. We embrace a friendly, collaborative working culture. We also value continuing education and professional growth. Members of our team continue to study, take classes, and learn new programming languages and technologies. We run in-house seminars that foster the development of new skills through book discussions and real-world business scenarios. EzTexting prides itself on being a highly collaborative, innovative, and passionate team. Everyone contributes more than their job title suggests. HOW TO APPLY Please reply to this ad with a cover letter and a CV/resume in either Word or PDF format. You must submit both. No telephone calls please. ONE FINAL NOTE Congratulations! You number among the rare few who read to the end of the advertisement, and we hope you read on. In your cover letter, please explain to us briefly why, in your view, so many applicants submit a résumé without the required cover. We expressly ask for it, and yet we often receive nothing, or else we are treated to one empty sentence. Your cover letter introduces you in written language, and we take your ability to express yourself coherently very seriously. Based on your experience, why do you believe so many applicants neglect this aspect of the process? Thank you for your interest in EzTexting.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Major Duties and Responsibilities ● Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts ● Evaluate and manage strategic business leads, initiatives, partnerships and/or collaborations - both as standalone organization, as well as in collaboration with wider Accenture accounts ● Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process ● Contribute to the overall strategic commercial direction of boomerang, and remain aligned with all other regions to ensure a unified offering and messaging ● Develop a growth strategy focused both on financial gain and customer satisfaction ● Promote the company's products/services addressing or predicting clients' objectives ● Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. ● Work with internal teams to plan and develop RFPs/proposals that speaks to the client's needs, concerns, and objectives ● Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications ● Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Must have +5 years of progressive experience in business development managing accounts of +$1m ● Demonstrated ability to acquire and grow a client base, client retention skills ● Ability to both control opportunities from an eagle-eye perspective, as well as to roll up sleeves and contribute to operational tasks ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities Additional Information Regards, Sara Tim ********** Ext-4390

Join Our Global Payments Corporate Sales team where you will drive strategic client partnerships, ensuring business retention and growth in a dynamic, global environment. As a Payments Client Manager (PCM) in Global Payments Corporate Sales, you will manage a portfolio of well-established and complex client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships to retain, optimize and deepen those relationships. In addition, you will take on the role of team lead managing a team of industry (FinTech) aligned associates Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth. About the Sales Success Function: Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment. Job responsibilities: Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements Manage Know Your Customer (KYC) requirements and oversee the end to end client KYC process, including onboarding due diligence, risk profile management, ongoing monitoring, and internal trigger reviews to ensure compliance with regulatory and internal risk policies. Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues Drive product and solutions activation to enhance client value Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution Drive deal execution to achieve timely realization of business outcomes Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage Lead and be accountable for the governance of deals and the effective implementation of requests Required qualifications, skills and capabilities: 5+ years of experience in client management, sales, or a related role Experience working with large multi-dimensional clients (multiple products/regions/etc.) Demonstrated experience leading a team of experienced professionals Strong understanding of payments products and FinTech payments industry dynamics Command of the of the FinTech space and clients In-depth knowledge of High Risk KYC processes and their essential role in FinTech operations, with a strong focus on Customer Due Diligence to effectively assess and manage customer risk profiles. Proven expertise in continuous monitoring of customer transactions and flows to ensure compliance. Excellent communication and interpersonal skills Ability to build and maintain strong client relationships Analytical mindset with the ability to identify growth opportunities and optimize processes Proficiency in CRM software and Microsoft Office Suite FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

The Opportunity ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction. Responsibilities * Support the CSM team's achievement of client sales, revenue goals, and satisfaction. * Assist managing day to day aspects of our client's business through cross-functional coordination of client activities and business operation deliverables through clear and effective communication. * Respond to client questions and concerns, log incident tickets, & monitor ticketing system to ensure prompt responses and resolution. Assist with client reporting and leverage analysis to recommend areas of growth opportunity. * Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides. * Assist in the development, coordination and execution of client initiative project plans. * Ensure all client documentation is updated and maintained in Salesforce. * Develop deep product and internal process knowledge and be a strategic problem solver with the ability to identify and implement creative solutions and process improvements. * Become an international ecommerce subject matter expert and commitment to keep informed on latest global ecommerce trends and innovations. Requirements * Undergraduate degree in applicable field. * 1-2 years of relevant business or professional experience. * Experience successfully building and maintaining strong internal and external relationships. * Experience with enterprise reporting systems and pulling and analyzing data sets. * Experience creating business review presentations, with solid business principles applied Prior experience working with clients as an account manager preferred. * Experience with and working knowledge of ecommerce and logistics a plus. * Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP). * Excellent PPT and presentation development skills. * Technically savvy with strong analytical and problem-solving skills. * Ability to communicate clearly and effectively in an oral or written capacity. * Demonstrated ability to learn and apply basic concepts in new situations. * Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner. * Sense of urgency with ability to follow-up and follow through. * Ability to collaborate and work in a team environment as well as work independently and make sound decisions About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values-Own It, Champion Simplicity, Win as One, and Debate then Commit-we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. What we offer * Time to recharge and refresh: We offer 15 days of PTO per year. * Financial security: We care about your future. Enjoy a 401(k) plan with a 100% company match on your contributions, up to 6% of your salary. * Life assurance: Protect what matters most with life coverage worth three times your annual salary. * Comprehensive health benefits: Choose the plan that works for you. We offer a variety of health options, including PPO, HMO, and HDHP; so you can get the coverage you need. * Dental and vision coverage: Keep your smile bright and your vision clear with our dental and vision plans. * Competitive salary: Earn a salary of $69,000-$89,000, plus up to a 10% annual performance bonus to reward your hard work and achievements. * Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. * Hybrid working: Enjoy the best of both worlds with 2-3 days in our office in Newport, and 2-3 days working from the comfort of your home * Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process Develop a growth strategy focused both on financial gain and customer satisfaction Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Demonstrated ability to acquire and grow a client base, client retention skills ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities ● Possess excellent relationship-building skills ● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively Additional Information Regards, Sara Tim ********** Ext-4390