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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in DeKalb, IL
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$41k-47k yearly est. 11d ago
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Manager, Client Service, Media
Kantar 4.3
Customer success manager job in Chicago, IL
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Job Title: Manager, Client Service, Media
Job Location: Hybrid- Boston, Chicago, Norwalk, New York City
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
About the role
We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.
Primary Responsibilities:
Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality.
Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
Owns and manages project timelines and quality, collaborating with client teams and across departments.
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
Provides guidance for junior project team members, serving as a go-to for day-to-day questions
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor's degree in market research/marketing or related social science and analytic disciplines
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role in Chicago is 75,400.00 - 100,000.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
Chicago, N. Green StreetUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$69k-105k yearly est. 3d ago
Head of Customer Success & Automation Strategy
Labelmaster 3.8
Customer success manager job in Chicago, IL
A leading customersuccess firm in Chicago seeks a VP of CustomerSuccess to lead and mentor teams, ensuring exceptional customer experiences. The successful candidate will manage major order processes, identify improvement opportunities, and implement technology-driven changes. Ideal applicants have extensive experience in customer service and operations, along with strong leadership and analytical skills. This role offers competitive compensation and a hybrid work schedule including comprehensive benefits.
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$67k-96k yearly est. 5d ago
Customs Brokerage Manager
RÖHlig Logistics
Customer success manager job in Mount Prospect, IL
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customersuccess.
We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams.
What you will do:
Adhere to, train and advise team in areas of Customs Brokerage Regulations.
Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting.
Monitor problem files and implement corrective action when needed.
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
Monitor staff training needs; identify and develop training objectives.
Conduct regular staff meetings; communicate department goals and expectations.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Escalate any unresolved issues or risks before they materially impact RUSA
Work closely with other departments and branches to deliver a high level of service to customers.
Perform other duties as assigned
Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance
Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).
What you bring:
Licensed Customs House Broker preferred
At least 7 years' experience as an entry writer
Ability to work with demanding deadlines in a high-pressure environment
Proven analytical and problem-solving skills
Excellent communication skills, both verbal and written
Excellent team building skills and ability to work independently
Good planning and organizational skills; ability to multitask and be a self-starter
Proven reliability
MS Word, Excel, PowerPoint experience required
What we offer:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:
Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority.
401(k) Plan with Company Match - We're invested in your future and help you save for retirement.
Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
***********************
More information on ***************
$64k-100k yearly est. 4d ago
Tax Senior Manager, Private Client Services
BDO Capital Advisors, LLC
Customer success manager job in Chicago, IL
Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures. The Private Client Services Practice is experienced in all aspects of estate, income, gift, and trust tax consulting and compliance; charitable giving and philanthropic foundations; executive compensation; and cash-flow, retirement, and life insurance planning.
A Tax Senior Manager, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients.
Job Duties:
Manages tax and consulting engagements and demonstrates skills identifying and addressing client needs, tax planning, and consulting opportunities
Provides Executive presence and acts as the primary client contact for preparation and presentation of issues and resolution to clients
Reviews complex individual, trust, estate, S-Corp, foundation, partnership, and gift tax returns and provides written and verbal feedback to preparers
Directs communication with government agencies for matters of the highest complexity
Identifies technical issues, conducts advanced tax research, and develops sound recommendations for PCS leadership, clients, and advisors
Expands their understanding of tax concepts and knowledge through client engagements and current tax developments
Prioritizes and reviews work to keep engagements on track
Utilizes strong analytical, research and critical thinking skills as well as decision-making skills to assist with client needs regarding individual and business decisions
Assists with PCS/firm contribution responsibilities including billing, recruiting, attendance and participation in CPE activities and training
Builds new relationships and maintains existing relationships with BDO professionals and external sources
Other duties as assigned
Supervisory Responsibilities:
Supervises associates and senior associates on all projects
Reviews work prepared by associates and senior associates and provide review comments
Trains Associates and Seniors how to use all current software tools
Acts as a Career Advisor to associates and senior associates
Schedules and manages workload of associates and senior associates
Provides verbal and written performance feedback to associates and senior associates
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelors degree required; major in Accounting, Finance, Economics or Statistics, preferred
Masters in Accountancy or Taxation, preferred
Experience:
Seven (7) or more years prior experience in accounting, finance, or law, required
Experience in the private client service area, required
Prior supervisory experience, required Experience working in public accounting, preferred
License/Certifications:
Certified Public Accountant credential, Internal Revenue Service Enrolled Agent (“EA”) credential, Attorney (admitted to practice in a U.S. jurisdiction), or the equivalent of one of these designations, required
Possession of other professional degrees or certifications applicable to role, preferred
Software:
Proficient in the use of Microsoft Office Suite (specifically Word, Excel, and PowerPoint) and Adobe Acrobat, required
Experience with tax compliance process software (GoSystems, BNA Tax Planner, GoFileRoom, SurePrep), preferred
Experience with tax research tools (BNA Portfolio, CCH IntelliConnect, Checkpoint and Lexis Nexis), preferred
Languages:
N/A
Other Knowledge, Skills & Abilities:
Initiative
Owns their own career and technical development; demonstrates self-awareness, actively pursues projects and learning experiences to fill in their technical knowledge gaps
Manages client engagements, supervises, and reviews work of team members
Communication
Expresses themselves effectively verbally and in writing; takes complex thoughts, synthesizes them into works using clear, concise language, and presents a cohesive narrative
Interacts directly with clients and their advisors; maintains communication with clients even after the work is complete to ensure quality service and maintain a relationship for future work
Leadership
Manages and monitors key performance indicators (KPI's) as established by the business line
Follows up on assignments and holds others accountable for their internal deadlines and administrative responsibilities
Technical Skills
Serves as internal resource and providing guidance to other practices on technical matters
Works with appropriate departments with federal and state taxing agencies to respond to notices and inquiries
Business Development
Spends time developing their network of key financial decision makers, referral sources, and recruits
Seizes opportunities for new professional contacts when presented; Actively networks professionally outside of BDO
People Development
Supervises, develops and trains employees
Acts as a Career Advisor; meets regularly with advisees, adding/updating goals as appropriate
Delivers holistic feedback to others and advisees about their job performance and career growth; coaches others and advisees to help them develop their careers
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $146,000 - $200,000
Colorado Range: $120,000 - $185,000
Illinois Range: $140,000 - $190,000
Maryland Range: $150,000 - $180,000
Massachusetts Range: $150,000 - $206,000
Minnesota Range: $130,000 - $190,000
New Jersey Range: $155,000 - $200,000
NYC/Long Island/Westchester Range: $190,000 - $225,000
Washington Range: $150,000 - $200,000
Washington DC Range: $162,000 - $190,000
About Us
Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.
We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:
Welcoming diverse perspectives and understanding the experience of our professionals and clients
Empowering team members to explore their full potential
Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
Focus on resilience and sustainability to positively impact our people, clients, and communities
*Benefits may be subject to eligibility requirements.
Locations 330 North Wabash, Chicago, IL, 60611, US 10 W Market St, Indianapolis, IN, 46204, US 800 Nicollet Mall, Minneapolis, MN, 55402, US 8001 Forsyth Blvd, St. Louis, MO, 63105, US One Erdman Place, Madison, WI, 53717, US 330 E. Kilbourn Ave., Milwaukee, WI, 53202, US
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$190k-225k yearly 2d ago
US AdTech Growth Director - Client Acquisition Lead
Medium 4.0
Customer success manager job in Chicago, IL
A dynamic tech company in Chicago is seeking a Business Development Director to drive client acquisition and establish their innovative platform in the US. The ideal candidate will have over 7 years of experience in adtech, a proven track record in account growth, and excellent communication skills. This role offers the opportunity to take an entrepreneurial approach to business development and build strong stakeholder relationships.
#J-18808-Ljbffr
$97k-138k yearly est. 1d ago
Strategic Account Manager- MI/OH/IN
Worthington Steel 4.6
Customer success manager job in Chicago, IL
Tempel is looking to add a Strategic Account Manager to our Transportation commercial team! The Strategic Account Manager will be responsible for growing sales and market share within assigned strategic accounts and territories within the Transportation segment. They will drive profitable growth and strengthen Tempel's position as a trusted business partner for electric motor cores. This role requires strong relationship management, strategic thinking, and collaboration across multiple departments including Engineering, Operations, Marketing, Quality, and Customer Service. The ideal candidate will have started to develop a background within the automotive, motorsports, rail or aerospace industries, demonstrate exceptional communication and negotiation skills, and have a passion for developing long-term, value-based customer relationships.
Tempel is a global leader in precision magnetic steel laminations for motors, generators, and transformers. Our commitment to innovation, quality, and customer service has made us a trusted partner in industries such as automotive, industrial, and renewable energy. At Tempel, we foster a team-oriented culture with opportunities for development and career growth.
If you're still wondering why you should join our team, here's a quick list of reasons:
* Competitive pay
* Benefits start Day 1 - including medical, dental, vision, life insurance, and 401(k) (with company contribution and employee match)
* Performance-based pay increases
* Tuition reimbursement
* Paid vacation and holidays
* Work with a team that values safety, innovation, and continuous improvement
Responsibilities:
* Support the development and management of B2B relationships between Tempel and assigned strategic accounts to achieve profitable sales growth.
* Assist in researching key accounts and market trends to identify potential business opportunities and understand customer needs and competitive dynamics.
* Contribute to building and maintaining value-based relationships that position Tempel as a preferred business partner.
* Support supply and pricing negotiations in collaboration with senior team members, leveraging Tempel's global footprint and market leadership.
* Help prepare and maintain detailed account plans, including SWOT analysis, business projections, and growth initiatives
* Coordinate with internal teams to ensure accurate order fulfillment, high-quality customer service, and timely communication.
* Monitor and update the sales funnel under guidance from senior account managers, ensuring opportunities are accurately forecasted.
* Participate in customer meetings, quoting activities, and strategic planning sessions to gain experience in full account management.
* Assist in negotiating contractual terms and conditions in collaboration with management and internal stakeholders.
* Engage in professional development and continuous improvement initiatives to enhance knowledge of Tempel's products and markets.
* Read and interpret detailed part drawings to support engineering and customer discussions.
* Perform other duties as assigned
Desired Experience:
* 2-4 years of experience in account management within one of the industries mentioned above
* Bachelor's degree in Engineering or Business or equivalent career experience
* Experience in B2B sales and consultative or value-based selling approaches
* Developing negotiation, organizational, and leadership skills
* Excellent communication and interpersonal skills across diverse teams and geographies
* Working knowledge of key markets such as automotive, motorsports, and aerospace
* Familiar using CRM systems (MS Dynamics, Salesforce, or similar) preferred
Work Environment: This position requires approximately 60% domestic travel and residence within the mid-west (home office). The Strategic Account Manager operates in a professional, fast-paced environment with frequent collaboration across departments and regular interaction with external partners and customers.
About Us: Hesitant to apply because you may not meet every specific requirement? If this role interests you, we encourage you to apply! At Tempel, we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or another within our organization.
Tempel is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability, or veteran's status.
$76k-100k yearly est. 6d ago
Customer Success Manager
Konica Minolta Business Solutions 3.8
Customer success manager job in Chicago, IL
All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a CustomerSuccessManager!
Reporting to the National Manager - CustomerSuccess, the CustomerSuccessManager (CSM) is responsible for developing customer relationships that promote retention and loyalty.
The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems.
The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance.
Responsibilities
Customer Satisfaction:
* Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.
* Along with Technical Services Consultant, act as a primary contact for customer stakeholders throughout the customer relationship.
* On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services.
* Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review.
* Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.
* Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction.
* Responsible to acquire new business opportunities.
Governance:
* Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer's environment, ensuring the effective and efficient use of technology in enabling a customer's organization to achieve its goals.
* Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.
* Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer's technical services and systems.
Self-Management:
* Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.
* Work collaboratively with other team members from different disciplines and backgrounds.
* Implement better and/or innovative ways to meet goals or overcome obstacles.
* Help to maintain a high level of customer focus within the team.
* Build expertise in key technical, functional and professional skills.
* Keep management informed and involved as issues develop.
Qualifications
* Requires at least a bachelor's degree, or its foreign equivalent, or equivalent combination of relevant education and experience.
* 4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.
* Ability to undertake the above responsibilities
* A passion for Service Improvement in a Customer/Service Provider Relationship
* Strong business development, negotiation, and influencing skills
* Working knowledge of ITIL Service Lifecycle and IT Best Practices
* Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others
* Excellent written and verbal communication skills
* Excellent customer facing/customer service skills
* Able to demonstrate a high degree of flexibility including shift and out of hours working
* Able to manage sensitive and sometimes confidential information
* Must be able to learn new concepts, applications and technologies quickly
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
$62k-96k yearly est. 7d ago
Senior Client Partner
Rstar Technologies
Customer success manager job in Westmont, IL
Job Title: Client Partner - Salesforce Practice
rSTAR is seeking a high-impact Client Partner - Salesforce Practice to drive new logo acquisition, build strategic relationships within the Salesforce ecosystem, and grow rSTAR's Salesforce services footprint. This role carries a revenue quota and is focused on hunting new opportunities while strengthening partner-led go-to-market motions with Salesforce account teams.
The ideal candidate is a strong relationship builder with deep Salesforce ecosystem knowledge, experience selling professional services, and a consultative sales mindset.
Key Responsibilities
New Logo Acquisition & Revenue Growth
Own and deliver against an annual sales quota focused on Salesforce-related services.
Identify, qualify, and close new enterprise and mid-market opportunities across Salesforce clouds (Sales, Service, Experience, Marketing, Data Cloud, etc.).
Drive pipeline creation through outbound prospecting, partner-sourced opportunities, and strategic account targeting.
Manage the full sales cycle from discovery to deal closure.
Salesforce Partner Engagement
Build and maintain strong relationships with Salesforce Account Executives, Solution Engineers, and Partner Managers.
Position rSTAR as a trusted Salesforce implementation and innovation partner.
Co-sell and co-create opportunities with Salesforce field teams and participate in joint account planning.
Actively engage in Salesforce partner programs, events, and campaigns.
Client Relationship & Account Development
Develop executive-level relationships with customer stakeholders.
Understand client business objectives and map them to Salesforce-enabled solutions.
Collaborate with delivery and solution teams to craft compelling proposals, SOWs, and value propositions.
Ensure smooth transition from sales to delivery while maintaining executive oversight.
Internal Collaboration
Work closely with Marketing, Pre-Sales, and Delivery teams to shape offerings, case studies, and GTM messaging.
Provide market feedback to leadership on Salesforce trends, customer needs, and competitive positioning.
Qualifications & Experience
8-12+ years of experience in enterprise technology sales or consulting, with a strong focus on Salesforce services.
Proven track record of closing new logos and meeting/exceeding revenue targets.
Strong understanding of Salesforce ecosystem, partner model, and cloud offerings.
Experience selling professional services, digital transformation, or system integration engagements.
Ability to engage C-level and senior stakeholders with confidence.
Excellent communication, negotiation, and presentation skills.
Preferred Qualifications
Prior experience working with or for a Salesforce Consulting Partner.
Existing relationships within Salesforce sales or partner teams.
Experience in industries such as MFG, Energy & Utilities, Consumer Packaged Goods, Retail and other Asset Intensive industries
$102k-165k yearly est. 4d ago
Director of Client Partnerships - Nonprofit Growth & Strategy
CCS Fundraising
Customer success manager job in Chicago, IL
A strategic fundraising firm is seeking a Director, Client Partnerships to manage onboarding projects and collaborate with nonprofit clients. The ideal candidate will have 3-4 years of relevant experience, strong communication and project management skills, and a commitment to philanthropy. The position offers hybrid work flexibility and a competitive salary range of $70,000 to $85,000 based on experience. Join a dynamic team focused on nonprofit impact and career advancement.
#J-18808-Ljbffr
$70k-85k yearly 3d ago
Strategic Relationship Manager
Private Client Select
Customer success manager job in Schaumburg, IL
About The Company:
Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.
PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.
Job Summary:
The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.
Key Responsibilities:
Strategic Relationship Management
Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
Monitor industry trends and competitive landscape to inform strategic decisions.
Partnership Management
Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
Identify distribution partners that align with PCS large account strategy and product offerings.
Sales Enablement
Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.
Client-Centric Solutions
Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.
Performance Management
Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
Regularly review channel performance against growth objectives.
Additional Responsibilities:
Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.
Qualifications:
Experience
5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
Proven track record of achieving sales and growth targets.
Skills
Strong understanding of HNW client needs and luxury asset protection.
Exceptional relationship-building and negotiation skills.
Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.
Equal Employment Opportunity Policy:
PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.
$65k-96k yearly est. 5d ago
Inside Sales Manager
Civicminds, Inc.
Customer success manager job in Naperville, IL
Inside Sales Manager - Customer
We are a fast-scaling healthcare compliance leader serving providers nationwide. Since 2009, we've helped healthcare facilities reduce costs while maintaining exceptional service. We provide medical and pharmaceutical waste disposal, document destruction, and compliance training-all powered by technology and a client-first approach.
Position Overview
We are seeking an Inside Sales Manager to drive revenue growth, lead a blended team of inbound sales reps and client managers, and ensure retention and upsell opportunities. This onsite leadership role at our Naperville HQ offers direct influence on sales strategy, mentoring future leaders, and measurable impact on company growth.
Key Responsibilities
• Lead, coach, and mentor inside sales and client management teams.
• Conduct call coaching and pipeline reviews; hire and develop top talent.
• Own monthly revenue targets and develop accurate forecasts.
• Track KPIs and present insights to senior leadership.
• Partner with client teams to ensure renewals, cross-sells, and upsells.
• Monitor customer health metrics and address churn risks.
• Oversee call monitoring, quality assurance, and sales playbooks.
• Leverage Salesforce, Gong, and dashboards for accountability.
• Facilitate sales meetings and recommend process improvements.
Qualifications
• 5+ years sales experience with consistent quota achievement.
• 3+ years leadership in inside sales, client success, or call center.
• Bachelor's degree preferred (Business, Marketing, or related).
• Strong CRM knowledge (Salesforce preferred), Gong, and reporting tools.
• Excellent communication and leadership skills; proven success building high-performing teams.
• Highly motivated, organized, and adaptable in fast-paced environments.
Compensation & Benefits
• Health, dental, vision insurance; PTO and paid holidays.
• 401k with match, career growth opportunities, and leadership training.
• Collaborative, mission-driven culture with clear paths to advancement.
$63k-104k yearly est. 1d ago
Sales Manager
Perma-Seal Basement Systems 3.6
Customer success manager job in Chicago, IL
Perma-Seal Basement Systems is hiring an experienced Sales Manager to lead and develop a team of In-Home Sales Consultants specializing in waterproofing, foundation repair, concrete lifting, and attic insulation.
This role is ideal for a hands-on leader who believes in
right person, right seat
, leads by example, and drives both personal sales performance and team success through coaching, training, and accountability.
Responsibilities
Sales Management & Leadership
Drive team sales performance while supporting individual development and accountability
Develop and execute sales strategies to increase revenue and market share
Track sales activity, pipeline, and performance metrics in CRM systems
Coaching, Training & Development
Conduct in-field ride-alongs and one-on-one coaching with sales consultants
Provide real-time feedback to improve closing skills and customer experience
Identify performance gaps and deliver targeted coaching plans
Team Performance & Support
Monitor individual and team sales performance
Set expectations, goals, and accountability standards
Support continuous improvement through ongoing training and development
Customer Experience & Relationship Management
Build and maintain strong relationships with homeowners
Ensure customer satisfaction through clear communication and problem resolution
Represent Perma-Seal professionally during in-home consultations
Qualifications
Proven experience as a Sales Manager, Sales Leader, or In-Home Sales Manager
Strong knowledge of consultative sales, in-home sales, and closing techniques
Experience coaching, training, and developing sales teams
Excellent communication, leadership, and interpersonal skills
Ability to analyze sales data, KPIs, and performance metrics
Strong time-management, scheduling, and organizational skills
Comfortable working in a fast-paced, performance-driven environment
Preferred Experience
Home improvement, construction, foundation repair, waterproofing, or insulation sales
Managing commission-based sales teams
CRM experience
Why Work at Perma-Seal?
Established, reputable home improvement company
Strong training and leadership support
Growth and advancement opportunities
Performance-driven culture that values people and results
Perma-Seal Basement Systems is an Equal Opportunity Employer.
$62k-104k yearly est. 4d ago
Account Manager
Zoetis, Inc. 4.9
Customer success manager job in Chicago, IL
Role Description
We are seeking a highly capable individual for Account Manager, US Petcare Division. Primary responsibilities include utilizing solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance within the assigned geography. This position will be field based and will require travel and some evening work for educational programs.Candidate should live within the territory.
Position Responsibilities
Sales Performance
Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography.
Successfully launch new products, service offerings and generate new equipment leads.
Selling Skills, Technical Knowledge, and Customer Value Delivery
Consistently demonstrate Solution Selling capabilities.
Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise.
Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account.
Interact with customers following all Zoetis promotional guidelines.
Territory Management and Teamwork
Develop and execute a Territory Business Plan / Resource Allocation per our expectations - effectively implementing the full complement of Zoetis resources and following up to maximize ROI.
Meet field activity expectations including sales call activity and investment in medical education programs.
Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations.
Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork.
Education and Experience
Undergraduate degree (BS/BA) required.
Success in previous roles including creatively finding opportunities or solving problems to drive sales performance.
3-10 years of documented and successful consultative sales experience.
Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic.
Uses analytics and insights to enhance decision-making and tactical execution.
Follow-through and attention to detail.
Ability to manage assigned expense budgets.
Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages.
Demonstrated ability to work independently and in a close team environment, self-starter.
Animal Health experience and knowledge of small animal veterinary medicine.
Exhibit willingness to accept and incorporate feedback.
Technical Skills Requirements
Verbal, written, presentation, interpersonal, and communication skills.
Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information.
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn Zoetis systems.
Physical Position Requirements
Ability and willingness to travel and work some evenings as required by the position.
The US base salary range for this full-time position is $69,000-$133,860. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$69k-133.9k yearly 5d ago
Recruiter/Career Planner/Account Manager
Sustainable Staffing Inc.
Customer success manager job in Hebron, IL
Serve as a trusted partner to clients, understanding their workforce needs and delivering staffing solutions. Maintain and strengthen client relationships, ensuring continued business success. Drive new business development by proactively identifying and securing new client partnerships.
Collaborate with the recruitment team to ensure qualified candidates are matched with job opportunities.
Manage the full sales cycle, from lead generation to closing client agreements.
Regularly meet with clients to assess satisfaction and anticipate future hiring needs.
Attend networking events, career fairs, and industry meetings to expand business opportunities.
Recruiter/Account Manager Qualifications and Requirements
Proven experience in account management, sales, or staffing/recruitment.
Strong ability to build and maintain long-term client relationships.
Business development mindset with experience in lead generation and closing deals.
Exceptional communication, negotiation, and problem-solving skills.
Proficiency in CRM, ATS, or recruitment-related software is a plus.
Highly organized with the ability to manage multiple clients and hiring needs.
$52k-88k yearly est. 18d ago
Virtual Sales Manager
Eversana 4.5
Customer success manager job in Chicago, IL
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
EVERSANA has partnered with Shionogi Inc. to build a virtual team to support a potential launch in Primary Care. The Virtual Sales Manager is directly responsible for hiring, training, developing, and managing a team of Virtual Sales Representatives for the EVERSANA/Shionogi Inc. team. They will be accountable for the following tasks:
Oversee daily activities and provide ongoing team & Virtual Sales Rep leadership.
Foster an environment that rewards accomplishment and encourages the advancement and retention of exceptional employees.
Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance
Liaise between the client and EVERSANA for daily requests.
Provide impactful, clear and frequent Client interaction at all levels.
Monitor sales metrics and coach the Virtual sales team to meet or exceed assigned sales and/or KPI goals.
Monitor calls and schedule virtual ride-along to coach the team on sales effectiveness and adherence to on-label promotion of the represented product.
Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs.
EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.
Essential Duties And Responsibilities
The Virtual Sales Manager is tasked with delivering excellent business results through the efforts of their teams. These results are achieved through the following:
Manage and lead a team of Virtual Sales Representatives to include ownership of team productivity, staffing needs and team culture.
Reporting tasks to include summary level data on Reps' weekly stats, call trending, program summary and other tracked KPIs as required to both the client and internal key program stakeholders.
Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each Virtual Sales Rep
Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client
Responsible for effective program oversight serving as the single point of contact for the Client.
Work collaboratively with matrix colleagues across the EVERSANA platform to provide execution on deliverables as well as to provide a point of view for future recommendations that enhance program success.
Initial and ongoing training of Virtual Sales Reps on systems, processes/procedures, compliance, customer service, sales and products.
Quality Assurance tasks such as scheduled and unscheduled monitoring and evaluating of virtual sales calls for each Virtual Sales Rep on a bi-weekly basis.
Serve as the team point of contact for all technical issues with CRM.
Utilize sales goals and product messaging provided by Client to develop call guides for the Virtual sales team.
Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking.
Maintain excellent working knowledge of company and department policies and procedures, as well as PDMA, compliance, and regulatory policies and guidelines.
All other duties as assigned
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
BS required
3+ years in pharma virtual sales and sales leadership required
Demonstrated success leading high-performing virtual sale teams
Launch experience preferred
Strong negotiation skills, business acumen, and analytical ability
Strong interpersonal, oral and written communication, and presentation skills
Ability to develop and cultivate strong professional relationships
Additional Information
OUR CULTURAL BELIEFS
Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************.
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$60k-111k yearly est. 2d ago
Account Manager, Primary Casualty
Argonaut Management Services, Inc.
Customer success manager job in Chicago, IL
Argo Group International Holdings, Inc.and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.
Job Description
A Brief Overview
Argo Group currently has a challenging opportunity for an Account Manager in their Primary Casualty line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.
This role will work onsite 5x per week at any of our Chicago, San Antonio, Richmond, or Los Angeles office locations.
The primary duties and responsibilities of the role are:
Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
Conduct underwriting file analysis, including identifying forms and endorsements to be used in policy.
Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high quality service to clients.
Setup rating, issue binders, and send out quotes on behalf of the underwriters.
Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
Thorough review, analysis and processing of premium audits including dispute resolutions.
Participate in projects and other dues as assigned.
Attend broker visits when appropriate.
Core qualifications and requirements for this position include:
High School diploma or equivalent; college course work or degree preferred.
General knowledge of commercial insurance strongly preferred.
Must be able to function effectively in a time sensitive and high-volume environment.
Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
Able to work autonomously in a fast paced, production-oriented environment.
Strong oral, written, organizational, analytical and prioritization skills.
Ability to maintain a positive working relationship with agent/broker workforce.
Must display a professional demeanor and excellent customer service skills.
Proficient in the use of computer programs, including Word, Excel, and Outlook.
Ability to travel on a minimal basis.
The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
Chicago Pay Range: $65,900 - $76,900
Los Angeles: $71,900 - $83,900
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .
Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
The collection of your personal information is subject to our HR Privacy Notice
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
$71.9k-83.9k yearly 3d ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Waukegan, IL
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$42k-48k yearly est. 11d ago
Manager, Client Service
Kantar 4.3
Customer success manager job in Chicago, IL
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Job Title: Manager, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
About the role
We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.
Primary Responsibilities:
Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality.
Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
Owns and manages project timelines and quality, collaborating with client teams and across departments.
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
Provides guidance for junior project team members, serving as a go-to for day-to-day questions
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor's degree in market research/marketing or related social science and analytic disciplines
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role in New York is 79,100.00 - 131,900.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
Chicago, N. Green StreetUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$69k-105k yearly est. 3d ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Chicago, IL
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
How much does a customer success manager earn in Libertyville, IL?
The average customer success manager in Libertyville, IL earns between $53,000 and $122,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Libertyville, IL
$80,000
What are the biggest employers of Customer Success Managers in Libertyville, IL?
The biggest employers of Customer Success Managers in Libertyville, IL are: