Customer success manager jobs in Ramsey, NJ - 548 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

A leading services company in Newark, New Jersey, is seeking a leader for operations management. The ideal candidate will possess a Bachelor's degree and have a strong background in client services and team leadership. Responsibilities include leading operations teams, managing budgets, and ensuring compliance with safety standards. Aramark offers competitive compensation and benefits, focusing on professional growth and a supportive work environment. #J-18808-Ljbffr

Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640- $109,200 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Director, Client Delivery Lead is accountable for execution on the client project work prioritized to meet key client targets and outcomes. You will have a keen understanding of the SDLC to delivering projects in both waterfall and agile methodologies, and an ability to quickly assess impact and risk mitigation approaches across client programs. Working with peers, Account Executives, and technology teams in the organization, you will help achieve your clients' target outcomes within the overall Zinnia portfolio of programs. You will lead a team of Program Leads/Project Leads working to support your clients' initiatives and will drive adherence to key standards and practices to increase predictability in our delivery outcomes. WHAT YOU'LL DO: Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned WHAT YOU'LL NEED: Bachelor's degree in business or a closely related field, Master's Degree preferred, or equivalent work experience. 10 plus years of Project Management Experience - CAPM, PMP or similar designation preferred 15 plus total technology experience Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred Demonstrated understanding and experience within full software development project lifecycle in complex technical environments. Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc. Experience with third-party system support with preference given to insurance / financial services platforms. Knowledge of IT systems, governance and compliance. Proven problem solving, decision making, analytical and organizational skills are required. Ability to tailor communications and influence critical decisions with a variety of stakeholders. Capability to work within broadly defined parameters. Strong results orientation, organization and management skills. Lead and focus the efforts of others to established goal. Effectively drive results with cross-functional teams in a matrixed organization. Experience with conversions and implementations. Mentor Technical Project Managers as required. Develop relationships, with a strong focus on communication and change management. Knowledge of annuities and life products PMI- ACP, CSM or equivalent preferred Able to travel a minimum of 10% of the time. WHAT'S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $180,000 - $200,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at ************** for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here #J-18808-Ljbffr

About the Role: We are seeking a Rebate and Returns Manager to join a leading pharmaceutical organization. This role is critical in managing commercial rebates, administrative fees, billbacks, and other after-sales expenses. You will ensure timely payments to wholesalers, retailers, distributors, and GPOs, while preparing executive-level reporting and collaborating across finance and operations teams. Key Responsibilities: Manage rebates, chargebacks, and returns processes for commercial products. Ensure prompt payment to wholesalers, retailers, distributors, and GPOs. Prepare executive summary reports for internal and external stakeholders. Collaborate with Credit & Collections, A/R, A/P, and GTN teams for payment reconciliations and variance analysis. Maintain customer incentive programs in revenue management systems. Assist with contract management and resolve system issues proactively. Required Skills & Experience: BA/BS degree or equivalent work experience. 5+ years in commercial finance, with knowledge of pharmaceutical regulations and GMP. 2-3 years in rebates, chargebacks, contracts. Experience with Model-N or similar Revenue Management System and SAP. Familiarity with returns/recall operations. Proficiency in Microsoft Office Suite.

Inside Sales Account Manager to fill in the New York Metro Area Pay: First year on target total compensation is $120,000 with no cap ($70,000 base) but you must have the following sales capabilities: You must have two years prior B2B sales success selling commodities into a highly competitive market. Does this describe you? You thrive when selling commodities against well-known, trusted and embedded brands. You are a sales performer with a proven track record of hunting and developing new business. You have an optimistic outlook, listen and ask questions with ease. You have no problem handling rejection, developing strong relationships early, and would describe your selling style as consultative. You excel at cold-calling on the phone, reaching decision makers, value selling, handling objections and set high success goals. A self-starter, you have a strong sense of urgency, and can work independently alongside a small team in a satellite location. You are adaptable, unafraid of new technology, goal-oriented, organized, and have strong written and verbal communication skills. You're comfortable in an inside sales role with a primary objective of growing existing accounts. You like being held accountable for Key Performance Indicators and know that “time kills all deals”. Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required. Familiarity with NetSuite ERP is helpful but not required. This position requires you to work in an office 5 days a week in Congers, NY. Job type: Full time Benefits Great medical, dental & vision benefits 401(k) matching program Generous paid time off and holiday policies Team-first mindset Career growth opportunities _________________ We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: ********************************

Job DescriptionDescription: The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements: Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

Job DescriptionDescription: The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships Maintain regular communication with customers to review forecasts, PO timelines, and open action items Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified Understand client goals, challenges, and priorities to ensure successful outcomes Support account growth, client retention, and high customer satisfaction Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: Track and monitor monthly forecasts for assigned accounts Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: Participate in the annual pricing review process by reassessing active SKUs within their account portfolio This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Requirements: • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling.

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience. Responsibilities: Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry. Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews. Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms. Handle escalated customer concerns and resolve issues with professionalism and efficiency Work closely with the sales team to assist customers and help drive conversations. Train and supervise customer service representatives, fostering a supportive and high-performing team. Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes. Utilize customer service software such as Great Plains and Asana. Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention. Collaborate with internal teams to streamline processes and deliver exceptional service to clients. Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth. Address complex client challenges and provide strategic solutions. Requirements: Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience. Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus) Working knowledge of Microsoft Dynamics Self-motivated, able to independently manage various activities with minimal supervision. Customer-oriented mindset Excellent communication, listening and collaboration skills with a problem-solving mindset. This position is subject to background checks. Benefits: Competitive compensation (based on experience) Comprehensive medical, dental and vision insurance Employer-paid life insurance 401(k) employer contribution Paid time off and holidays Dynamic work environment Opportunity for advancement Salary: 75k - 90k

Our client is now hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in NYC area to existing clients. Services include: Document Storage, Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding. Other key responsibilities include: Manage and upselling to assigned client base. Qualify, research, track and develop leads into viable opportunities Effectively articulate the value proposition to multiple organizational levels Develop strong business cases, proposals and presentations for sales opportunities Negotiate the terms of agreements and close sales. Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company Participation in professional organizations (sales, marketing, industry associations) Qualifications Minimum of 3 years of consultative sales experience Driven to succeed and excel, with a passion and enthusiasm for the business Excels in an entrepreneurial atmosphere with constant change. Self-motivated and self-directed Exceptional work ethic Independent thinker Technical awareness -- can confidently converse with C-level contacts Strong relationship building skills. Proven record of exceeding quota in previous positions Demonstrated ability to win competitive account sales. Excellent written and oral communication skills. Bachelor's degree Send resume to: ****************

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. Conduct re-training with key customers to ensure all large adoption customers are “power users.” Provide deep integration support on various LMS / LTI implementations. Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: Undergraduate degree 2-4 years of relevant work experience in a similar function Previous customer service, sales support and tech product support exposure Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. User experience knowledge with a CRM platform, preferably Salesforce Strong written and verbal communication skills Excellent organization and time management skills Ability to learn and apply technical expertise with new and existing platforms. Strong skill set to train and implement digital solutions. Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 0 USD to 0 USD#LI-KW1

Job DescriptionDescription: Flora Health is a leading healthcare technology and media company redefining how pharmaceutical and life sciences organizations connect access, affordability, and engagement at the point of care. Through its integrated data and technology platform, Flora unites EHR-embedded communications, real-time access services, and advanced analytics that enable partners to reach healthcare providers and patients where treatment decisions are made. Summary Flora Health is seeking an Associate Customer Success Manager to support our growing Customer Success team. This role is responsible for assisting with the delivery, performance tracking, and success of client campaigns across our healthcare media and point-of-care (POC) solutions. Working closely with senior team members, you'll help ensure campaigns run smoothly, client needs are met, and internal teams stay aligned. This is an ideal opportunity for someone early in their career who's eager to grow in healthcare marketing, account management, and client strategy within a fast-paced, collaborative environment. Requirements: Responsibilities Support Senior Customer Success Managers in managing client campaigns and partnerships. Assist with onboarding and setup for new client campaigns across EHR and POC platforms. Track campaign pacing, compile performance reports, coordinate with Finance on monthly billing and reconciliation and help prepare client business reviews (QBRs). Coordinate with internal teams (Sales, Product, Operations and Growth) to ensure deliverables are met on time. Maintain client-specific documentation, utilize and keep internal dashboards up to date, and monitor project timelines. Respond to client requests promptly and professionally, escalating issues as needed. Learn Flora Health's media and data offerings, developing a strong understanding of client objectives and KPIs. Contribute to process improvements for reporting, tracking, and client engagement workflows. Qualifications 1-3 years of experience in customer success, client services, marketing operations, or account coordination (internships or agency experience welcome). Strong communication, organization, and follow-up skills. Comfortable working with data, reports, and spreadsheets to analyze results. Team player who thrives in a fast-paced, evolving environment. Experience or interest in healthcare marketing, EHR, or digital media is a plus. Bachelor's degree in marketing, business, communications, or a related field preferred.

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives Lead tailored product demonstrations to show the value of additional HHAeXchange solutions Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required Collaborate with sales team to identify and grow opportunities within market Address gaps in implementation, services, support and or/client needs Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree required 3+ years of client service experience required Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in Salesforce and MS Office Suite Negotiation skills at all management levels with a high measure of authority in critical situations Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Atlas Every day, anyone can look up your home address, phone number, family members, and more. Right now, hundreds of data brokers are selling your personal information for profit-and most operate with little oversight and in defiance of privacy laws. Atlas is changing that. We're leading a new era of privacy enforcement in America. We protect Americans from data exploitation, surveillance capitalism, privacy violations, and other digital abuses. Our team blends deep expertise across law, cybersecurity, consumer tech, computer engineering, and policy. In the past three years, we've built the most advanced consumer privacy platform on the market. It empowers Americans to assert their rights against hundreds of data brokers. And we're leading precedent-setting enforcement actions in court-including prosecuting over 180 lawsuits under New Jersey's Daniel's Law on behalf of tens of thousands of judges, prosecutors, and law enforcement officers. Our work has been covered in Bloomberg Law, Law360, Wired, and more. We're backed by top-tier investors like Y Combinator and Lightspeed Venture Partners, and we've partnered with law firms Boies Schiller Flexner, Bird Marella, PEM Law, and more. Why Atlas? Working at Atlas is a rare chance to do mission-driven work that genuinely matters - and matters to everyone. Atlas is one of the few organizations tackling an issue that cuts across the political spectrum: the fundamental right to privacy and safety. Its mission resonates with people of all backgrounds because protecting judges, public servants, and other vulnerable individuals from data exploitation and surveillance capitalism isn't a partisan stance - it's a civic one. Atlas is on the front lines, shaping how personal data is handled and defended in an era when these threats are more relevant than ever. At the same time, Atlas is a fast-growing startup with enormous potential, offering employees the chance to build transformative technology and legal frameworks from the ground up. You won't just be joining a company - you'll be helping build a category-defining organization with meaningful impact, massive growth ahead, and real long-term financial upside. We are a small and nimble team, eager to find others that are excited about our mission. We work hard because we care about what we are doing and know that in today's environment data privacy matters more than ever. If you thrive in ambiguity, want autonomy, and are ready to fundamentally change how privacy laws are enforced, we want to meet you. Help us make privacy real for every American. About This Role Atlas is rapidly expanding its footprint across the United States, and New Jersey is the tip of the spear. We are hiring a Customer Success Manager for New Jersey to bridge the gap between "Signed Contract" and "Active User." You will work with our union and enterprise clients to get their members onboarded and actively using Atlas for their personal privacy. This is a customer success role with the heart of a field organizer. You will treat our user base like a constituency. Your job is to take the principles of SaaS adoption-removing friction, driving value, and ensuring retention-and execute them using the tactics of political organizing-rallies, coalition building, and boots-on-the-ground advocacy. You will be the connective tissue between Atlas and the people we serve. Your mission is to cut through the noise, remove friction, and ensure New Jersey's public servants are safe. Key Responsibilities Drive customer adoption: Lead the statewide rollout of Atlas as a union/association member benefit. Work with individual customers to get their members actively using Atlas. This will mean training sessions, educational resources, and engaged customer support. High-velocity onboarding: Replace passive email campaigns with active field operations. Host "Sign-Up Clinics" and "Digital Privacy Days" at customer sites where you walk members through the 5-minute activation process on the spot. Champion building: Scale your reach by recruiting and training local power-users (Union Reps or Tech Leads) to serve as peer-to-peer customer success advocates within their own organizations. Account management: Maintain high-touch, consultative relationships with our key customers. Serve as their primary contact for all of their needs. Use quarterly business reviews to present adoption metrics and success stories to executive stakeholders to prove the value of the Atlas partnership and ensure long-term renewal. Feedback loops: Act as the "Voice of the Customer." Gather qualitative feedback from the field to help our Product and Engineering teams improve the user experience. Event planning and brand building: Manage the budget and execution of a consistent calendar of statewide outreach events, ensuring every interaction drives a measurable conversion. Qualifications 5+ years of experience in customer success management/account management or in political organizing/advocacy. Bonus points for experience in both! You are willing to travel across New Jersey to meet members where they are. You don't wait for a Zoom call; you show up at the local Union Hall. You can explain complex privacy laws (Daniel's Law) and software features to non-technical audiences without jargon. You are comfortable using CRMs (Salesforce/HubSpot) to track "Health Scores" and "Engagement Metrics". You can manage your own schedule, budget, and strategy with minimal oversight. Deep familiarity with New Jersey's civic, public-safety, or government landscape Exceptional relationship-builder who can engage everyone from frontline officers to state leaders Excellent written and verbal communication skills; comfortable presenting to groups Strong project-management skills-able to juggle multiple initiatives simultaneously Compensation The expected base salary for this role is $80K. In addition to the base salary, this role will include an equity component. Benefits Medical, dental, and vision insurance for all employees and their dependents Monthly transit stipend A medical FSA to cover certain out-of-pocket medical, dental, and vision expenses Reimbursement for travel expenses and daily in-office lunches Location This role will require significant travel across New Jersey (likely 75%+ of the time). This individual will also be able to work from Atlas' New York City HQ (Flatiron) whenever they would like.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention. The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint. Job Responsibilities: * Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts. * Responsible for assisting faculty in implementing and integrating Wiley's digital solutions. * Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans. * Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities. Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers. Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions. * Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption. * Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration. * Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience. * Conduct re-training with key customers to ensure all large adoption customers are "power users." * Provide deep integration support on various LMS / LTI implementations. * Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details. * Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. * Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season. Qualifications: * Undergraduate degree * 2-4 years of relevant work experience in a similar function * Previous customer service, sales support and tech product support exposure * Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings. * User experience knowledge with a CRM platform, preferably Salesforce * Strong written and verbal communication skills * Excellent organization and time management skills * Ability to learn and apply technical expertise with new and existing platforms. * Strong skill set to train and implement digital solutions. * Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions. * Adaptable: can navigate complex sales processes with multiple decision makers About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact ******************* for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 0 USD to 0 USD #LI-KW1

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we're a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. We are seeking a highly organized and proactive Client Manager to lead and oversee the execution of large-scale, multi-state machine installation projects. This individual will be responsible for end-to-end project management, coordination of third-party vendors, and maintaining clear, professional communication with our customers throughout the implementation lifecycle. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day. Responsibilities + Create large scale implementation plans for multi-vendor engagements. + Lead the planning, scheduling, and execution of machine implementation projects across multiple states, ensuring timely delivery. + Source, and manage third-party vendors responsible for installation, transportation, and on-site services. Ensure vendor compliance with project timelines, and contractual obligations. + Serve as the primary point of contact for customers throughout the project. Provide regular updates, manage expectations, and resolve issues quickly and professionally. + Collaborate closely with internal teams (ICT, sales, logistics, and service) to ensure all technical and operational requirements are met. + Maintain accurate records of project progress, vendor agreements, site readiness, and customer feedback. Provide regular status reports to internal stakeholders. + Coordinate with the Customer Operations Manager to track, monitor, and report implementation progress. + Serve as the primary point of contact for installations, internal teams, and clients during the implementation phase. + Troubleshoot order issues, account discrepancies, and service setup concerns in a timely and professional manner. Qualifications Required: + 5 years' experience within the office product industry + 2+ years in customer service, project management, account management, or a similar client-facing role. + Demonstrated strong problem-solving skills through effective analysis and resolution of complex issues. + Highly proficient in communication both verbally and written. + Proficiency in MS office and strong general computer skills. + Excellent organizational time management skills + Strong attention to detail and commitment to accuracy + Proven ability to work independently with minimal supervision while maintaining high-quality results. Preferred: + Bachelor's degree in business administration or related field + PMP Certification The typical pay range for this role is $81,000 -$119,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance. Note This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description. Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays. KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR). Job Duties: Respond to customer inquiries related to contracts, services, and account details Generate and interpret reports, including ScalePad and Microsoft 365 license lists Assist customers in developing and managing IT budgets Manage contract amendments and Microsoft license updates Support onboarding and offboarding processes for client accounts Address and resolve customer complaints across multiple service areas Process and manage quotes with revenue under $1,500 Coordinate peripheral orders, PC replacements, and warranty/license renewals Support limited project duties, including deal registration and lead generation Investigate and resolve billing errors and technical disputes Review invoices with customers and provide clear explanations Collaborate with internal teams to ensure billing accuracy Manage non-standard accounts and ensure service delivery Maintain and grow accounts under $400 MRR Meet or exceed individual performance quotas within group targets Qualifications Proven experience in customer service, account management, or technical support Strong understanding of IT services, licensing, and contract structures Excellent communication, organizational, and problem-solving skills Ability to manage multiple priorities and maintain attention to detail Proficiency with CRM systems, ticketing platforms, and reporting tools Job Type: Full-time Pay: $40,000 - $50,000 base pay annually, plus generous commission structure Benefits: 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Paid training Vision insurance Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply. Compensation details: 40000-50000 PI025b7b7b4354-31181-39384367

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process Develop a growth strategy focused both on financial gain and customer satisfaction Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Demonstrated ability to acquire and grow a client base, client retention skills ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities ● Possess excellent relationship-building skills ● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively Additional Information Regards, Sara Tim ********** Ext-4390

Join a team where you will have direct responsibility for managing a portfolio of large, global and technically complex clients within Global Corporate Banking. As a Vice President in Client Service, you will support a portfolio of Global Corporate Banking clients in effectively utilizing payment products and services. In this role, you will resolve client requests, enhance operations, and identify product/service gaps and development opportunities. Leveraging your expertise in treasury and cash management products, you will recommend growth and efficiency solutions while ensuring quality service. Your ability to collaborate with internal stakeholders, drive continuous improvement, and utilize project management and data literacy will be essential in delivering exceptional client service and supporting the firm's strategic objectives. Job responsibilities: Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service. Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively. Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions. Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes. Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes. Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations. Required qualifications, capabilities and skills: Minimum of 7 years of relevant industry and/or client service experience. Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions. Technical knowledge/comprehension to recommend value-added solutions for clients and partners. Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host. Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end. Excellent communication, collaboration, presentation, negotiation and consultative skills. Manages time effectively in a fast paced environment, demonstrating ability to balance competing priorities and deliver on commitments. Works independently with limited supervision. Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels.