Customer success manager jobs in Wilmington, DE

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. A minimum of two licenses required: SIE, Series 6, 7, 63, 65, or 66 licenses, and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

About the Company AnA Sourcing, LLC is a woman-owned, minority-owned small business dedicated and specializing in the sales of Industrial, Safety and MRO (Maintenance, Repair & Operations) items across a broad and distinguished government customer base. Since our inception in 1990, we have provided value and service to both federal and local government agencies, prime contractors, OEMs (original equipment manufacturer), and other commercial businesses. The cornerstone to our longevity and success is the steadfast belief in outstanding customer service and professionalism throughout the sales process. From the ease of quoting to your receipt of goods. Job Brief We are looking for an experienced Sales Account Manager to join our Sales Department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales Account Manager, you will work with government agencies and prime contractors to help supply the items and materials needed to complete their projects. This will be achieved by working with these companies to become a supplier and completing bid opportunities. In this role, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients' needs and facilitate the sales process from beginning to end. This is an inside sales position working in an office setting. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard. Hours are 8:00 am to 5:00 pm with an hour lunch. Salary will be between $40,000 - $50,000 plus commission and bonuses. Potential annual income can range between $80,000 to $150,000. *This is an in-office position* Responsibilities Manage key government accounts Act as the point of contact for clients Prospect for new business by cold calling potential customers. Resolve problems and handle complaints in a timely manner Identify new potential customers Provide quotes to customers Keep track of current orders and backorders Establish best practices Monitor and report on sales performance analytics Suggest innovative ideas to increase sales and improve customer experience Benefits - 401(k) with Company Match - Health Insurance - Paid Time Off - Fitness Reimbursement Program

My client is seeking a Sales Account Manager in the Pennsauken, NJ area.We are looking for a Sales person to farm our existing client database offering additional products or expanding to additional locations within multi state clients. COMPENSATION: $65,000 - $75,000 base salary + quarterly commissions LOCATION: Pennsauken, NJ SCHEDULE: 4x10 hour days (Monday -Thursday) - No Fridays! (Other than incoming calls, this is a Sales position) MUST HAVE: High school diploma or equivalent; college degree preferred MUST HAVE: 3+ years of proven experience in customer service or a related field STRONGLY PREFERRED: High School and college athletes ready to bring that drive to their professional lives RESPONSIBILITIES: - We are seeking a motivated Sales Representative to grow revenue by expanding relationships with existing clients. This role focuses on identifying opportunities within current accounts-such as additional locations or complementary product needs-rather than cold-calling new businesses. The ideal candidate will be proactive, consultative, and skilled at uncovering client needs to deliver tailored solutions - Manage and nurture relationships with existing customers to ensure satisfaction and retention Identify opportunities for additional product sales within current accounts, including new locations or departments - Conduct regular account reviews to understand client needs and recommend solutions - Collaborate with internal teams to ensure timely delivery and exceptional customer service - Maintain accurate records of interactions, opportunities, and sales activities in CRM - Achieve or exceed sales targets and performance metrics - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills EDUCATION AND EXPERIENCE: - High school diploma or equivalent; college degree preferred - 3+ years of proven experience in customer service or a related field - High School and college athletes ready to bring that drive to their professional lives please apply - Proven experience in B2B sales, account management, or related field - Strong communication and relationship-building skills - Ability to identify growth opportunities within existing accounts - Self-motivated with excellent organizational skills Benefits: - Competitive salary - Health, dental, and vision insurance - 401k Profit Sharing Plan - Paid time off and holidays - Collaborative and inclusive work environment #JDP

Our Client in Newark, DE is seeking a Personal Insurance Account Manager to join their team! This is a Full-Time, Temp to Hire position starting at $45,000 per year. This is an in-office position with the potential to become Hybrid once fully trained. Overview: The Personal Insurance Account Manager acts as a liaison between clients and insurance carriers, ensuring exceptional service and accurate policy management. This role involves handling day-to-day client needs, managing renewals, assisting with claims, and identifying opportunities for cross-selling additional products. Key Responsibilities Respond to client inquiries, process policy changes (e.g., address updates, vehicle additions), and resolve coverage questions. Build and maintain strong client relationships to ensure satisfaction and retention. Manage new business, assist with policy renewals, and identify opportunities to cross-sell additional products. Obtain quotes from carriers, prepare proposals, process applications, and maintain accurate documentation in the agency management system. Guide clients through the claims process, gather necessary documentation, and ensure timely communication. Essential Skills & Qualifications Strong communication and interpersonal skills. Proficiency with insurance agency management systems and carrier rating software. Knowledge of insurance forms, coverage options, and industry standards. Excellent organizational skills and attention to detail. Ability to manage multiple priorities effectively. Insurance agent license required (or ability to obtain may be considered for the right candidate). If you are interested in signing up with J & J Staffing Resources today, please copy and paste the link below into your web browser to get started. https://hrcenter.ontempworks.com/en/JJStaff

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. Responsibilities: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $139,000 - $188,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Repisodic is the leading provider of discharge automation software for U.S. health systems. Our EHR-integrated platform streamlines discharges from hospitals and health systems, driving better patient outcomes and higher operational efficiency. By replacing legacy referral systems with modern, scalable software, we empower care teams to focus on patients - not paperwork. We are a fast-growing, mission-driven company working at the intersection of healthcare, technology, and patient advocacy. Repisodic recently merged with Trella Health with the combined goals to transform care transitions and advance patient-centered outcomes. Read more about this partnership here. Position Overview: We are looking for a Customer Success Manager to play a critical role in ensuring our health system customers have an amazing experience using and navigating our digital health products and services. In this role, you will deliver a best-in-class client experience while collaborating with cross functional teams to enhance engagement, understanding, and satisfaction-ultimately helping drive organizational performance and growth. Location: This is a hybrid position requiring 1 day a week in our Philadelphia office. Reports to: Head of Operations & Customer Success As a Customer Success Manager at Repisodic, you will: Lead the end-to-end implementation lifecycle by collaboratively developing comprehensive project plans and timelines, ensuring all contracted services and agreed-upon development items are delivered on-time and within scope. Manage the ongoing configuration and maintenance of the Repisodic platform (including user roles, insurance and system settings) to ensure optimal functionality and alignment with each health system's unique specification. Manage the full lifecycle of insurance mapping. Drive the process from initial implementation through continuous operation, ensuring all health system insurance plans are accurately reviewed and mapped to the Repisodic standard. Maintain system integrity by building and updating all new insurance plans in Repisodic. Act as a strategic advisor by participating in regular business reviews (QBRs/EBRs) with health system stakeholders to present performance data, share best practices, and deliver recommendations that maximize utilization and drive customer value. Serve as a primary voice of the customer by facilitating seamless communication and collaboration with internal teams (Onboarding, Product, Sales) to advocate for health system needs, prioritize product enhancement requests and coordinate cross-functional support. Design, prepare and deliver comprehensive training programs (new user, ongoing and refresher) for health system staff, including the creation of high-quality presentation materials, training scripts and management of training environments. Manage and resolve complex customer inquiries and complaints by utilizing standard support tools, documentation, and formal escalation processes, ensuring timely and professional resolution to maintain high levels of customer satisfaction. Provide accurate, valid, and comprehensive information to internal team as well as customers by using the appropriate methods/tools. Follow communication procedures, guidelines, and policies including keeping records of customer interactions, process customer accounts, and filing documents in shared area. Go the extra mile to engage and build relationships with customers and build sustainable relationships of trust through open and interactive communication. Help build a best-in-class business and contribute to a great team. This job might be a fit for you if you have: 5+ years experience in account or customer success management. Exceptional communication and presentation skills with professional active listening capabilities. Experience with customer relationship management (CRM) systems and practices like Salesforce. Detail oriented with experience in data management and analytics & presentation development. Ability to multi-task, prioritize, and manage time effectively. A strong work ethic and be curious, consultative, intelligent, well-organized, articulate, and excited about working in a fast-paced start-up environment. BA/BS degree or equivalent work experience. About Repisodic, a Trella Health solution Founded in 2017, Repisodic helps health systems streamline hospital discharges with an EHR-integrated automation platform that improves care transitions and reduces administrative burden. By simplifying the discharge process, Repisodic enables hospitals to shorten inpatient stays, match patients with the right post-acute providers, and improve outcomes. Now part of Trella Health, Repisodic combines its automation technology with Trella's market-leading data and analytics - giving hospitals and post-acute providers real-time visibility into referrals, patient needs, and provider capacity. Together, we're helping care teams advance better patient outcomes. The Trellavator Experience As part of Trella Health, Repisodic employees enjoy the full Trellavator experience - a culture rooted in trust, transparency, and inclusion. We believe in collaboration and innovation, and we also know how to have fun. The Repisodic team was founded in Philadelphia and have an office in University City where the team collaborates in-office approximately once a week, typically Wednesdays. We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are: Health, Dental, Vision & Voluntary Benefits Competitive Salary 401k Retirement Savings Flexible PTO & 10 Paid Holidays Flexible Work Hours Equity Shares Paid Leave Programs Marketplace for discounted retail and entertainment Equal Opportunity Employer Trella Health, including Repisodic, is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.

We're hiring a Customer Success Manager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions. This is not a standard customer management role, it's a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You'll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals. What You Will Do * Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value. * Build and maintain strong relationships with senior stakeholders and operational champions. * Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience. * Identify expansion and renewal opportunities and partner with Account Management to secure them. * Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges. * Contribute to process improvements, playbooks, and engagement models that scale with growth. The Strengths You'll Bring * 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment. * Proven success managing complex customer relationships and delivering measurable results. * Excellent communication, presentation, and stakeholder management skills across both executive and operational levels. * Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero. * Analytical mindset, proactive approach, and ability to stay ahead of customer needs. * Bachelor's degree or equivalent experience. But what's in it for you? In return for your efforts, we can offer you: * To be a part of one of Europe's fastest-growing cybersecurity innovators expanding rapidly across global markets. * A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact. * A culture that values ownership, collaboration, and authenticity. * A tight-knit Customer Excellence department that thrives on teamwork between Customer Success and Support. * To grow your career, while making a real impact on how organizations stay secure and successful. * Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity. * We prioritize the well-being and development of our employees. That's why we offer a fitness allowance to support physical health and encourage continuous self-improvement and personal growth. Employees also benefit from regular performance conversations with their managers, focused on development and career progression. * You'll enjoy local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment. And so much more! Sounds like you? Then apply today! Don't fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway. This employer participates in E-Verify. As part of our hiring process, we will verify the employment eligibility of all new hires through the E-Verify System. Federal law provides all employees the right to work in the United States. Please note that this position requires full permanent working rights in the United States, as Outpost24 does not sponsor visas.

We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring. Experience at a new or growing startup is also a plus. Key Responsibilities: Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels Act as the main point of contact and manage all aspects of assigned accounts. Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively. Drive the adoption and integration of our products by providing ongoing support and education to clients. Monitor and analyze customer's usage of our product and ensure client satisfaction and retention. Negotiate contracts and close agreements, ensuring all client needs are met. Prepare regular reports on account status, and provide actionable insights to internal stakeholders. Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients. Understand Impilo processes and products in order to remain the expert to the customer Identify opportunities to grow business relationships within existing accounts. Collaborate with the sales team to identify and grow opportunities Requirements: Bachelor's degree in Business Administration, Health Administration, or related field. 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors. Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery. Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels. Excellent listening, negotiation, and presentation abilities. Strong verbal and written communication skills. High degree of professionalism and ethical understanding, particularly in handling confidential information. Ability to work independently in a fast-paced startup environment. Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships. What We Offer: A role at the forefront of the digital health industry with the opportunity to impact lives positively. A dynamic, innovative, and supportive environment to grow your career. Competitive salary and benefits package.

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise clients, ensuring their needs are met through consistent communication. This role is ideal for someone who thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive client satisfaction and long-term success.Main Job Responsibilities (including but not limited to): Regularly assess client needs through consistent and ongoing meetings and email correspondence Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address Oversee multiple client accounts and projects at once with strong attention to detail Ability to command a group of individuals in a room quickly and be assertive in a public environment Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance) Work both independently and collaboratively in a fast-paced, evolving environment Stay current on product functionality to support client onboarding and explain technical concepts clearly Basic Qualifications: Bachelor's degree in Business, Technology, or a related field, or equivalent work experience. Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients. Experience working within a SaaS company or technology-focused organization. Recommended Skills and Experience: Strong communication and presentation skills with proven leadership in customer engagement scenarios. Capable of understanding business requirements and guiding customers toward best practices and actionable steps. Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams. Experience working at a company operating in the payments space Excellent time management, organizational, and troubleshooting skills. Self-starter with a collaborative mindset and strong interpersonal skills Familiarity with CRM systems and customer success tools Willingness to travel up to 20% as needed Location This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia. As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check. FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Wilmington, Delaware Monday-Friday, 8am-5pm EST Hybrid Work Model (3 days/onsite in our Wilmington office, 2 days/remote) We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face- to -face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed. What You'll Do For Us: * Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs; * Proactively educate clients about industry developments and potential impacts to their business and online strategy; * Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC; * Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget; * Manage customer relationships to ensure retention and satisfaction in assigned accounts; * Partner with Sales to develop and execute on account plans; * Identify and help develop additional client contacts within assigned accounts: * Identify and generate new Sales leads; * Provide budget projections and conduct contract and price negotiations for assigned accounts; * Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel * Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system * Keep up to date on industry news * Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars * Sharing sales, product knowledge and ideas with other team members * This position is not commission based, but there is an incentive program for top performers What technical skills, experience, and qualifications do you need? * 3+ years B2B Account Management experience * Comfort and experience working with B and C-level executives * A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment * Excellent analytical and problem-solving skills * Ability to think proactively and strategically to meet the clients' needs * Relentless dedication to outstanding customer service * Ability to handle escalated client issues with a steady hand * Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet * Strong negotiation skills and business acumen * Quick learner with a demonstrated passion for technology and the Internet ecosystem * Ability to work as part of a team and collaborate effectively with colleagues * Salesforce CRM experience preferred, but not required * Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required * Multi-lingual preferred, but not required #LI-CS1 #INDP

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. We are seeking a Director of Customer Support to establish and lead a dedicated Customer Support function within our Product organization. This leader will design, build, and scale a global support team focused on front-line, product-specific inquiries and troubleshooting, distinct from domain-specific support and relationship management. This team will serve as the initial point of contact for product issues, with a clear framework for escalating more complex needs to the appropriate specialists. The Director will be responsible for defining our front-line support operating model in partnership with relevant client-facing teams. This role will report directly into the Head of Product and partner across the organization. In this role you will: Build and lead a new Customer Support organization focused on rapid resolution of product-related questions and issues Define and own the global support strategy, including staffing, coverage, and escalation processes across regions, ensuring smooth hand-offs of more complex, higher-level issues to specialized teams Optimize and manage the ticketing system and related support infrastructure, ensuring efficient routing, triage, reporting, and resolution Develop and maintain playbooks, SLAs, and KPIs to drive responsiveness at scale Collaborate with commercial and client-facing teams on escalation processes and resolution framework Partner with Product, Engineering, Customer Success and UX teams to close the loop on feedback, improve product usability, and ensure client issues inform the product development lifecycle Establish clear metrics and reporting to measure team effectiveness and client satisfaction, providing regular visibility to executives Build training and enablement programs to ensure the team can address common client questions with confidence and accuracy Foster a culture of empathy, accountability, and collaboration, ensuring the team delivers a world-class support experience Your impact: As our product suite expands and our client base grows, the need for a dedicated, product-focused support function has never been greater. The Director of Customer Support will ensure clients receive fast, knowledgeable, and consistent help, while creating the operational backbone that enables scale. By building a team closely connected to Product, this leader will also play a critical role in delivering excellent client service and supporting future product improvements, driving trust across our platform. Contributors to your success: 10+ years of experience in customer support, with at least 5 years in a leadership role building and scaling global teams. Proven success standing up support functions in a B2B SaaS or enterprise product environment. Expertise in customer support operations, including ticketing systems, workflow automation, and analytics. Strong operational mindset with the ability to balance strategic leadership and hands-on execution. Experience collaborating closely with Product, Engineering, and Customer Success to influence roadmap and improve client experience. Data-driven approach to measuring performance, identifying gaps, staffing, and delivering continuous improvement. Exceptional communication and change management skills to inspire confidence with clients, executives, and team members alike. The ability to be successful in a complicated, highly collaborative enterprise is necessary, especially in those with operational complexity, and diverse customer needs About Chatham Financial: Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries - handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit ************************* Chatham Financial is an equal opportunity employer. #LI-onsite #LI-RK1

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Position Summary: The Associate Client Manager - Certificates position is responsible for the issuance of insurance certificates and auto id cards for clients in the construction sector. This role includes communication directly with Client Management teams and Clients. Principal Responsibilities: 1. Enters appropriate certificate information in an accurate and timely manner. 2. Evaluates compliance of certificates compared to contractual requirements. 3. Interfaces with account managers via email and phone calls regarding certificate of insurance coverage questions and/or required policy documentation when needed. 4. Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the appropriate individual. 5. Receives and responds to client inquiries in a prompt and courteous manner. 6. Manage various client specific certificate portals. 7. Provides assistance to other departments as needed. 8. Proficiently perform phone and email follow-up work. 9. Performs other related duties as assigned. Knowledge, Skills and Abilities Requirements: Strong analytical, research and problem-solving skills High attention to detail and organization Strong verbal and written communications skills Customer relations and previous customer service experience preferred Ability to multi-task and work effectively in a fast-paced team environment Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture Education/Experience: High School Diploma or equivalent is required. College Degree and P&C License are desirable -- New Jersey Property Casualty Insurance License required to advance to other areas within The Baldwin Group License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment. IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client-facing strategic account leader, we would love to speak with you about joining our team. As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Relationship Management team responsible for owning and managing your own book of business consisting of some of our largest and most prestigious healthcare customers. Job responsibilities Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, deigned to promote value to ensure client satisfaction. Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction. Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations. Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm. Promotes adoption of InstaMed's solutions across your territory by identifying or promoting opportunities where InstaMed can offer value. Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner. Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer. Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth. Maintain and practice good Salesforce hygiene as it relates to customer account information and sales opportunities and pipeline. Maintain accurate and timely documentation of all activities relevant to the position. Demonstrate a thorough understanding of InstaMed solutions, products and processes. Required qualifications, capabilities, and skills 5 + years of professional work experience in a customer facing role. 3+ years of professional work experience in healthcare technology Display excellent people skills and ability to build relationships with customers and cross functional departments. Demonstrates sound judgment in setting customer expectations and managing sensitive customer situations. Influence without direct authority. Ensures a learned understanding of InstaMed's solution suite and articulate our value proposition. Displays strong analytical and problem-solving skills. Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items Exhibits ability to be detail oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately. Proficiency in Excel, PowerPoint, and Salesforce Lightening. Preferred qualifications, capabilities, and skills Working knowledge of InstaMed solutions and processes. Prior work experience in healthcare payment processing. Bachelor's Degree or higher. Demonstrated knowledge of healthcare patient accounting systems / practice management systems i.e. Epic, NextGen, Meditech, Greenway, Cerner, etc. Proficient knowledge of healthcare revenue cycle. Experience with analytics tools and reporting using such tools as Salesforce reporting and Einstein Analytics.

At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities. We are currently seeking a Client Manager to join our corporate Client Operations team. This position is a hybrid remote office position with a base salary range between $73,000 - $77,000 plus potential year-end bonus. The Client Manager is responsible for an assigned list of accounts to investigate and resolve customer issues to ensure customer satisfaction thereby impacting retention. Responsibilities include: Provide client services for designated clients, primarily smaller groups Partner with the Underwriting department to prepare renewal submissions, complete benefit & rate comparison, and communicate strategies with clients Provide strategic guidance for each account to support client objectives Stay up to date on markets, products, and competitiveness Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues Assist in the generation of renewal information requests and issuing renewal letters Update Salesforce.com CRM information during the renewal process Promote the company's service standards and ensure a high existing customer retention rate Develop strong relationships with assigned accounts and brokers Support team members within Client Management on strategic accounts as needed Requirements: The ideal candidate will have a bachelor's degree plus at least 3 years of group life and health insurance experience as an Account or Client Manager within the health insurance industry or within a benefits brokerage environment Insurance license for designated insurance line is required within 6 months of hire Effective communication skills needed to support client service delivery Strong presentation skills including confidence and composure when dealing with senior level audiences Ability to manage multiple clients, projects, and initiatives simultaneously Solid problem-solving skills with the ability to perform work accurately, thoroughly and on time even under stressful conditions Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and familiarity with CRM such as Salesforce What's In It for You: Flexibility to work from your remote home office with occasional visits to the corporate office for those who are local to the King of Prussia, PA area Opportunity for career advancement Competitive medical plans, with Telemedicine available 401(k) with generous company match Robust PTO accrual program with carry-over option Paid parental leave Employee assistance and wellness support 24/7 Free international healthcare coverage Work abroad arrangements available (for up to 30 days) Tuition reimbursement We are happy to be certified as a Great Place to Work! For more information about us, visit Careers | BCBS Global Solutions EOE

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a Client Service Account Manager in Healthcare Payments, you play a crucial role within a team that directly influences revenue retention and growth. Your responsibilities include managing and fostering relationships with healthcare provider accounts in the Healthcare Payment sector. Job responsibilities Manage midmarket clients with $100M to $2B in top line revenue, ensuring the health and satisfaction of customer relationships. Serve as the main contact for clients, facilitating strategic and operational business activities. Develop strong relationships with client leads and executives/C-suite. Support revenue growth through business reviews, strategic account plans, and solution demonstrations. Prepare and process customer orders and contracts to expand services or deliver new hardware. Demonstrate a thorough understanding of InstaMed solutions and ensure successful utilization and drive adoption of those solutions across the territory. Partner with JP Morgan bankers and treasury management officers to manage customer relationships and identify joint sales opportunities. Conduct outreach to communicate changes or new offerings that impact customer relationships. Identify potential risks to customer retention and serve as the escalation point for issue resolution. Maintain accurate customer account information, opportunity pipeline data, and documentation of activities. Be willing to travel nationwide up to 20% of the time Required qualifications, capabilities, and skills: 5 + years of proven success in a revenue-generating role 5 + years of experience within healthcare, health-tech, and merchant services Excellent people skills and ability to build relationships with customers. Sound judgment in setting customer expectations and managing sensitive customer situations. Excellent organizational skills in daily task management and follow-ups. Preferred qualifications, capabilities, and skills: Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience. Bachelor's degree or higher

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. Responsibilities: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $139,000 - $175,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client-facing strategic account leader, we would love to speak with you about joining our team. As a Client Service Account Manager in Healthcare Payments, in this role you are pivotal in driving revenue growth and managing strategic relationships with payer clients in the healthcare sector. You will possess a strong background in sales, relationship management, and strategic planning within the financial services or healthcare payments industry. Job responsibilities Take full responsibility for meeting and exceeding sales targets related to healthcare payment solutions. Develop and execute strategies to achieve revenue goals. Drive revenue growth by identifying new business opportunities, upselling, and cross-selling JPMorgan's healthcare payment solutions to existing and potential payer clients. Build and maintain strong, long-lasting relationships with payer clients. Understand their needs and ensure that JPMorgan's services effectively meet those needs. Develop and implement strategic plans to expand JPMorgan's presence and influence in the healthcare payments market. Collaborate with internal teams to align strategies and deliver comprehensive solutions. Stay informed about industry trends, regulatory changes, and competitive dynamics. Use this knowledge to inform business strategies and maintain a competitive edge. Work closely with product development, marketing, and customer coverage and service teams to ensure a cohesive approach to serving payer clients and enhancing client satisfaction. Required qualifications, capabilities, and skills Proven experience in sales, relationship management, or business development within the financial services or healthcare payments industry. Identify upsell opportunities with responsibility to demo, propose and close Identify service and utilization trends within the Payer clients, then develop and execute an action plan to address the issues. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution. Healthcare Payments technology and Health Plan experience required, Excellent communication, negotiation, and interpersonal skills. Ability to develop and execute strategic plans to achieve business objectives. Strong analytical skills and the ability to interpret market trends and data. Preferred qualifications, capabilities, and skills Bachelor's degree in business, Finance, or a related field

If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client-facing strategic account leader, we would love to speak with you about joining our team. As a Client Service Account Manager Vice President in Healthcare Payments, you will be part of the Relationship Management team responsible for owning and managing your own book of business consisting of some of our largest and most prestigious healthcare customers. Job responsibilities Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, deigned to promote value to ensure client satisfaction. Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction. Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations. Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm. Promotes adoption of InstaMed's solutions across your territory by identifying or promoting opportunities where InstaMed can offer value. Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner. Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer. Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth. Maintain and practice good Salesforce hygiene as it relates to customer account information and sales opportunities and pipeline. Maintain accurate and timely documentation of all activities relevant to the position. Demonstrate a thorough understanding of InstaMed solutions, products and processes. Required qualifications, capabilities, and skills 5 + years of professional work experience in a customer facing role. 3+ years of professional work experience in healthcare technology Display excellent people skills and ability to build relationships with customers and cross functional departments. Demonstrates sound judgment in setting customer expectations and managing sensitive customer situations. Influence without direct authority. Ensures a learned understanding of InstaMed's solution suite and articulate our value proposition. Displays strong analytical and problem-solving skills. Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items Exhibits ability to be detail oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately. Proficiency in Excel, PowerPoint, and Salesforce Lightening. Preferred qualifications, capabilities, and skills Working knowledge of InstaMed solutions and processes. Prior work experience in healthcare payment processing. Bachelor's Degree or higher. Demonstrated knowledge of healthcare patient accounting systems / practice management systems i.e. Epic, NextGen, Meditech, Greenway, Cerner, etc. Proficient knowledge of healthcare revenue cycle. Experience with analytics tools and reporting using such tools as Salesforce reporting and Einstein Analytics.