Customer success manager jobs in Wilmington, DE - 1,250 jobs

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level. Qualifications For Client Services Manager (csm) High integrity Positive attitude Excellent communication skills Solution-oriented Eager / Competitive Ability to thrive and collaborate in a fast-paced environment Bachelor's Degree, preferred Primary Duties And Responsibilities Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates Responsible for on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to client and consumer needs through screening and interviewing Completes necessary reference checks on candidate's background and work experience Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts Negotiates salary, terms and conditions of employment with candidates Schedules direct care workers and field staff for initial placement and ongoing assignments Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record Incorporates direct care worker and field staff retention strategy into daily routine Responsible for learning all functionalities and operations of the branch office Adheres to and promotes company policies and procedures Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines Responsible for oversight of revenue cycle management Demonstrates a commitment to advancing 365 Health Services, LLC Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability Performs other duties as necessary Benefits Health Insurance Packages Paid Time Off 401K Schedule Monday to Friday Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours) Additional Compensation Weekly Commission Weekly On-Call Pay Bonuses Education Work Location: In-person

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The E-Commerce Sales Manager owns and manages the P&L of MediNatura's e-com business (primarily Amazon), ensuring optimal product visibility, conversion, and industry-leading sales growth. This role owns day-to-day marketplace execution, including catalog optimization, inventory coordination, promotional strategy, agency management, and performance analysis. The ideal candidate is both strategic and hands-on, with a strong understanding of data-driven decision-making. Reports directly to CEO. We are a company with a long history in the Natural Channel and are a leading manufacturer of natural medicines following the homeopathic philosophy. We are dedicated to making medicines that provide relief and wellness, without risks of non-natural medicines. A Day in The Life of An E-Commerce Sales Manager: Work hand-in-glove with PATTERN, our e-commerce agency, to develop, optimize and execute e-commerce sales strategies across Amazon, Walmart, and other third-party marketplaces in the USA. Possible international expansion. Collaborate with SEO agency teams at PATTERN to optimize product listings, including titles, bullets, images, A+ content, and keyword strategy Forecast demand and collaborate with supply chain teams to maintain healthy inventory levels Monitor and enforce brand protection initiatives, including Authorized Seller and MAP compliance Analyze key performance metrics (sales, traffic, conversion, ROAS, inventory turns) and provide actionable insights which accelerate growth What We're Looking for From You: Passionate growth driver with track record of generating profitable growth. Bachelor's degree in business, Marketing, or a related field preferred 3-5 years of experience driving growth on Amazon marketplace e-commerce business Strong knowledge of Amazon Seller Central and agency partnership management Familiarity with additional platforms such as Walmart.com, Shopify, or TikTok Shop is a plus Strong analytical skills with the ability to interpret data and drive results As this role requires much interpersonal interaction, we need a professional who is upbeat, enthusiastic, proactive, dependable. Must have strong communication and collaboration skills. What You Should Know About Us: MediNatura has a very a-political environment. We only work in a straight forward, open and ethical manor. We have a dynamic and collaborative work environment. Albuquerque-based candidates will work a hybrid schedule; non-local candidates will be remote. Our Team's Favorite Perks and Benefits: A competitive total compensation package Competitive salary & bonus 401(k) with company match Best in class benefits because we care about your health and wellness! Medical, dental, vision plans Health and dependent FSA Employer-paid life and long-term disability insurance Vacation days - 15 days first year 13 paid holidays per year

Job DescriptionDescriptionWe are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. What you'll do: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. AdditionalSalary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

We're hiring a Customer Success Manager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions. This is not a standard customer management role, it's a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You'll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals. What You Will Do * Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value. * Build and maintain strong relationships with senior stakeholders and operational champions. * Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience. * Identify expansion and renewal opportunities and partner with Account Management to secure them. * Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges. * Contribute to process improvements, playbooks, and engagement models that scale with growth. The Strengths You'll Bring * 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment. * Proven success managing complex customer relationships and delivering measurable results. * Excellent communication, presentation, and stakeholder management skills across both executive and operational levels. * Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero. * Analytical mindset, proactive approach, and ability to stay ahead of customer needs. * Bachelor's degree or equivalent experience. But what's in it for you? In return for your efforts, we can offer you: * To be a part of one of Europe's fastest-growing cybersecurity innovators expanding rapidly across global markets. * A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact. * A culture that values ownership, collaboration, and authenticity. * A tight-knit Customer Excellence department that thrives on teamwork between Customer Success and Support. * To grow your career, while making a real impact on how organizations stay secure and successful. * Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity. * We prioritize the well-being and development of our employees. That's why we offer a fitness allowance to support physical health and encourage continuous self-improvement and personal growth. Employees also benefit from regular performance conversations with their managers, focused on development and career progression. * You'll enjoy local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment. And so much more! Sounds like you? Then apply today! Don't fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway. This employer participates in E-Verify. As part of our hiring process, we will verify the employment eligibility of all new hires through the E-Verify System. Federal law provides all employees the right to work in the United States. Please note that this position requires full permanent working rights in the United States, as Outpost24 does not sponsor visas.

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Manager in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services. Job responsibilities Develop strong relationships with J.P. Morgan Healthcare Payments customers' operational, technical, and financial stakeholders to ensure effective communication and collaboration. Execute product adoption, expansion, and retention activities to support a healthy customer base. Manage service escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to full resolution. Maximize revenue retention by identifying service and utilization trends, then develop and execute action plans to address the issues. Collaborate with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations with your customers. Manage release communications to review new features and defect resolution prior to each InstaMed release. Then coordinate feature rollout to customers. Tracks and analyzes key metrics to measure customer success. Collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with stakeholders and managing follow up action items. Required qualifications, capabilities, and skills 4+ years of experience or equivalent expertise in customer success or a relevant domain area Strong verbal and written communication skills Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders. Comfortable using technology with a willingness to learn new technological skills, programs, and tools Demonstrated analytical skills and critical thinking ability Ability to quickly learn and understand InstaMed's products and articulate best practices to maximize the value of our solutions. Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations. Minimum of 2 years' experience in a healthcare industry Preferred qualifications, capabilities, and skills Preferred qualifications, capabilities, and skills Healthcare technology experience preferred. Bachelor's Degree or higher, or equivalent work experience.

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers-in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver. Customer Success Manager - Industrial Software Solutions Location: Mid-Atlantic Region Reports To: Business Unit Leader Department: Linque About Proconex Proconex is a trusted leader in industrial automation and process control solutions, proudly serving the industry for over 75 years. With a rich legacy of delivering high-performance systems and equipment to process industries-including oil & gas, chemicals, power, and life sciences-we are now entering an exciting new chapter. We are building on a solid foundation of over 10 years of successful deployments with our next generation of software products. Our software solutions are designed to empower industrial operators with operational analytics, enabling smarter, more efficient, and more reliable operations. This is a unique opportunity to be part of a growth-focused team that is taking proven technology to the next level. Role Overview As a Customer Success Manager (CSM), you will be the trusted advisor and advocate for our industrial manufacturing clients, ensuring they realize the full value of our software solutions. You will drive customer engagement, accelerate adoption, and foster long-term loyalty by aligning our platform's capabilities with the customer's operational goals. This role is ideal for someone who thrives at the intersection of technology, manufacturing, and relationship management. Key Responsibilities Customer Onboarding & Enablement Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. Deliver training and best practices to drive early adoption and value realization. Customer Engagement & Relationship Management Build strong, strategic relationships with key stakeholders across customer organizations and channel partner network. Serve as the voice of the customer internally, advocating for their needs and feedback. Adoption & Value Realization Monitor product usage and proactively identify opportunities to increase adoption or expansion to additional products. Collaborate with customers to define success metrics and track progress toward business outcomes. Retention & Growth Drive customer retention through proactive engagement, issue resolution, and strategic planning. Identify upsell and cross-sell opportunities in partnership with Sales and Account Management. Issue Resolution & Support Escalation Act as a liaison between the customer and technical support teams to ensure timely resolution of issues. Provide insights and feedback to Product and Engineering teams to improve the customer experience. Data-Driven Insights Leverage analytics and customer health metrics to identify risks and opportunities. Prepare and deliver regular business reviews and success plans. Qualifications Experience: 3-5 years in B2B software sales, preferably within process industries. Industry Knowledge: Familiarity with operational workflows in sectors such as oil & gas, chemicals, utilities, life sciences or general manufacturing. Sales Skills: Proven track record of meeting or exceeding sales targets. Communication: Strong verbal and written communication skills; ability to convey complex solutions clearly. Collaboration: Comfortable working cross-functionally with technical teams and SMEs. Tools: Proficiency with CRM platforms and sales enablement tools. Preferred Qualifications Experience selling SaaS or enterprise software solutions is a plus. Technical aptitude or background in engineering or industrial systems. Existing network within process industries. Apply today to learn more about this exciting new opportunity at Proconex, the exclusive Emerson Impact Partner for the Mid-Atlantic region. We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards. Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives. When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending **********************, @proconex.net ******************** other domains are impersonations and should be ignored. Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time. Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.

Job Description At Clerri, we're a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer . Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market. As an SMB Customer Success Manager, you are a high-volume, commercially-minded retention and growth expert. Your primary focus is on maximizing the lifetime value (LTV) of our small and mid-sized accounts by expertly driving Integration Upsells and executing the strategic Migration to New Pricing and Packaging (P&P). You will manage a scaled portfolio of customers, ensuring high Net Revenue Retention (NRR) and proactively growing accounts through value realization. This position will report directly to the Team Lead, SMB Customer Success. This position offers a base salary of $75,000, a variable compensation package of $16,000, and company equity. The Day-to-Day You'll be accountable for accelerating growth and executing critical strategic initiatives across your book of business. This includes (but is not limited to): Own the Growth Quota: Proactively identify and close Integration Upsells and new feature adoption deals, serving as the commercial point-of-contact for expansion revenue across your SMB portfolio (30% comp focus). Strategic P&P Migration: Systematically engage accounts to execute the defined strategy for migrating customers to the new pricing and packaging structure (20% comp focus), handling objections and clearly communicating the long-term value. Net Revenue Retention & Growth: Manage and execute all renewal cycles, ensuring high renewal rates and overall Net Revenue Growth (NRG) within your portfolio (50% comp focus). Proactive Engagement at Scale: Manage a large, high-volume book of business by prioritizing engagement efforts based on customer health data, renewal dates, and upsell propensity. Value Consultation: Conduct targeted outreach to demonstrate the ROI of current services and present the clear business case for adopting value-added integrations and migrating to strategic pricing tiers. Process Efficiency: Utilize CRM tools and internal processes to accurately forecast upsell and migration volumes, ensuring efficient management of a scaled customer base. Voice of the Customer: Collect and relay feedback regarding new pricing/packaging and integration value to Product and Leadership teams to refine market strategy. To Be Successful Do these things sound like you? Yes? Great, you're already on the path to success at Clerri. You are a high-energy commercial farmer who thrives on managing a high volume of accounts and finding opportunities in every engagement. 2+ years of experience in an Account Management or Customer Success role with a demonstrable track record of meeting or exceeding upsell/expansion goals. Exceptional skills in change management and persuasion, with the ability to communicate the value of new product tiers and pricing structures clearly and confidently. Proven ability to manage and prioritize activities across a large, scaled book of business. Familiarity with the customer lifecycle, including onboarding, renewal, and expansion motions. You possess excellent relationship-building and communication skills, adaptable to various personality types. You are self-motivated, organized, and driven by achieving measurable KPIs. And you have a bachelor's degree in anything. We mean it! To Thrive We're an entrepreneurial, creative, and passionate group - and if these things sound like you, you won't just fit in. You'll thrive with us. Previous experience in a SaaS environment managing mid-market or small business accounts. Deep familiarity with Salesforce or other CRM tools for pipeline management and forecasting. A background in or understanding of the dental industry or multi-site/franchise business models. You are a self-starter with the ability to "figure it out" and prioritize tasks independently to maximize revenue contribution. No stranger to playing hard and working harder while treating others with respect and dignity. Our Advantage If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered. We've been named to the Inc. 5000 list three years in a row - we're growing fast and just getting started You'll get some skin in the game with employee equity. Innovation is in our DNA - we're building solutions that matter today and shape the future for providers and patients. We stand behind and celebrate our core values. We're not just building a product. We're transforming how care is accessed and sustained, starting with dental. We put our customers at the center of everything we do-every process, product, and decision is driven by what best serves them. Honest, two-way communication is how we operate. Every voice matters, and great ideas can come from anywhere. We celebrate individuality and diversity - when you bring your authentic self to work, we all do better. You'll experience a culture filled with opportunities to connect in-person and virtually. And we've got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, flexible PTO and compassionate leave, and more! Our Commitment to You Be yourself. Always. We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage. We want you to be you - because how boring would life be if we were all the same? About Us Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients. Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

NBME is seeking a Director, Customer Success to provide NBME customers, partners, and other stakeholders with proactive and personalized care related to the use of NBME's portfolio of products and services. The Director, Customer Success leads a team that supports each stage of the customer's journey and serves as the primary point of contact for medical schools and health professions organizations. The Director also works closely with internal and external stakeholders to help inform the development of and improvements to services and products, as well as ensures that NBME's assessment offerings are aligned with NBME's mission, overall strategy, financial objectives, and brand. This includes but is not limited to engaging NBME's stakeholders at all levels, including existing, potential, and new organizational customers, and ensuring ongoing compliance of contract (service) terms for associated products and services. This role has been designated as primarily remote, meaning it requires little onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates in the following states, though local candidates will be prioritized: Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. RESPONSIBILITIES Effectively lead customer success team to achieve customer satisfaction, programmatic, business, and strategic goals. Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities. Lead sales and account management functions to drive customer satisfaction, business, revenue, and mission outcomes. Identify low and declining use customers, engage with clients to identify any concerns or reasons for lack of use, and provide solutions to drive greater customer success and value attainment. Create and implement strategies and tactics to support the sales and customer success funnels. Collaborate effectively with NBME Outreach, Product Management, Marketing and Communications, Business Operations, and the Customer Services and Resource Center teams to identify and effectively meet customer needs spanning NBME's portfolio of products and services. The Director of Customer Success will represent the voice of the customer/partner across all functional domains and ensure the strategic needs of customer/partners are being included as part of short and long-term unit, project, and portfolio roadmaps. Provide leadership to proactively and, when necessary, reactively resolve programmatic and customer service issues including the interpretation and application of program policies and practices and the resolution of problems and concerns. Manage customer and stakeholder committees, liaison activities, and outreach to various markets and stakeholders (such as health-care societies and organizations, educational institutions, faculty, students, and residents) NBME serves. Create, maintain, and expand external relationships with domestic and international medical schools and other critical stakeholder and customer groups to help inform product management about current and future needs for services and products provided to medical schools. Represent NBME at various conferences and stakeholder meetings. QUALIFICATIONS Skills and Abilities Expertise in developing and participating in strategic initiatives to drive customer satisfaction, utilizing insights, voice of the customer data, analytics, and customer journey mapping to understand and improve customer experience. Excellent communication and presentation skills, with the ability to deliver program-related information in an organized, informative, and engaging manner. Strong accessibility and responsiveness to stakeholders, effectively resolving routine and non-routine problems or triaging them to appropriate units, and providing effective solutions to complex customer experience issues. Proficiency in analyzing sales data, identifying trends, and making data-driven decisions. Experience with CRM systems (e.g., Salesforce) and sales analytics tools to manage and analyze customer data. Skilled in creating comprehensive sales reports and dashboards to monitor performance and inform strategic decisions. Proficiency in staying current on high-stakes testing, educational innovation, medical education, and or medical licensure issues, and sharing knowledge with staff for continuous improvement. Competence in preparing and monitoring program budgets, ensuring efficient and cost-effective use of resources, and developing processes and protocols for global market services. Experience in planning, documenting, and implementing strategic initiatives, conducting analysis of program performance, and providing summary reports to senior management and program governance. Advisory skills for executive leadership on solutions to improve productivity and customer engagement, partnering with internal groups to meet service level expectations, and representing the Medical School Program in customer journey incident resolution and with external stakeholders. Experience 10+ years of experience in medical education, higher education administration, academic program leadership, assessment, or a similar industry with transferable skills in strategic planning, stakeholder engagement, and customer experience. 5+ years of experience leading cross-functional teams to operationalize and deliver on product requirements. 5+ years of successful stakeholder engagement and or sales experience. Education Bachelor's degree required; Master's degree preferred Pragmatic Marketing certified preferred About NBME NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce. Founded in 1915, NBME develops and manages the United States Medical Licensing Examination with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations. We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education. Learn more on NBME's website. NBME's Community Collaborations and Contributions NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health. Compensation we are offering for this position is at [$144,240 - $190,000]/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace. NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Salary Range: $ 84,000.00 to $ 100,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at ************ Position Summary The Customer Engagement Manager is a dynamic leader within the USA Aftermarket Customer Engagement team, responsible for cultivating a high-performance culture centered on customer excellence, team empowerment, and continuous improvement. This role leads a team of Customer Engagement Representatives, drives strategic initiatives that elevate customer experience, fosters employee development, and strengthens cross-functional collaboration. We are seeking a visionary leader who thrives in a fast-paced environment, inspires others, and is passionate about driving the evolution of our customer-centric culture. This individual will play a critical role in shaping the future of the department and must be a proactive, high-energy self-starter ready to drive immediate results. Key ResponsibilitiesLeadership & Team Development * Lead, coach, and inspire a team of Customer Engagement Representatives to deliver exceptional customer experiences. * Foster a culture of empowerment, accountability, and continuous learning. * Identify and develop talent, providing mentorship and growth opportunities. Customer Experience Strategy * Set and execute a strategic vision for customer engagement that aligns with the overall vision of the department as well as business goals. * Ensure consistent delivery of the "wow" factor in every customer interaction. * Serve as an escalation point for complex customer issues, guiding resolution with empathy and strategic insight. Cross-Functional Collaboration * Partner with Sales, Engineering, and other internal teams to drive customer success. * Lead cross-functional initiatives to improve processes and enhance operational efficiency. Operational Excellence * Monitor performance metrics and implement improvements. * Ensure compliance with SKF policies and maintain a full value chain mindset. Strategic Communication * Communicate effectively across all levels of the organization, translating customer insights into actionable strategies. Qualifications * Experience: Minimum of 10 years in customer service, customer engagement, or related leadership roles, with a proven track record of managing teams and driving strategic outcomes. * Leadership: Demonstrated ability to lead, develop, and inspire teams. Experience mentoring others and fostering a culture of growth. * Strategic Thinking: Strong business acumen with the ability to align customer engagement strategies to broader organizational goals. * Communication: Exceptional written and verbal communication skills, with the ability to influence and present effectively to diverse audiences. * Customer-Centric Mindset: Deep commitment to understanding and advocating for customer needs. * Collaboration: Proven ability to build strong relationships across functions and influence outcomes. * Technical Proficiency: Proficient in Microsoft Excel and Microsoft Suite; comfortable with data analysis. * Adaptability: Willingness and ability to travel approximately 30-40% to customer sites, other SKF locations, and internationally to SKF Puebla. What You'll Love About SKF:Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution Reports to: Director Customer Engagement Location: Blue Bell, PA Job ID: 23687 SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience. At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services. At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations. Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant. Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations.. Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems. Complete understanding of governor limits. Implement SOAP ./ REST based web services. Develop Web Services classes on Force.com platform and WSDL Generation. Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to .implement complex business requirements Fluent with SOSL and SOQL , Workflows. Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit. Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment. Customizations of Reports, Dashboards, Workflows, Approval Processes. Certified Salesforce Advanced Administrator. Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration. Ability to work independently and as part of a team. Ability to be flexible with change. Good written and verbal communication skills a must. Ability to work closely within a team environment. Platform Dev1/2 or DEV 501 Certification. SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On. Java experience is a big plus. < OR >. FUNCTIONAL: At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Understanding of market and technology trends. Analytical skills Experience and desire to work in a management consulting environment that requires regular travel Experience in at least one of the following:- Certified Salesforce Advanced Administrator (Highly Desired) Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification (Highly Desired):- SOAP implementation of the APIs both Enterprise and Partner WSDL. Single Sign On. Java experience is a big plus At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment. Experience and desire to work in a Global delivery environment. Well versed with Configuration and customizations of objects. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience in Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey. This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change. About this roll* (Responsibilities) * Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth * Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey * Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities * Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer * Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings * Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape * Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast * Ask discovery questions to uncover growth opportunities, referrals and location expansion * Actively look for opportunities to operate at scale, including collaborating with cross-functional partners * Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers) Do you have the right ingredients*? (Requirements) * Must be located in Philadelphia, PA 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations * Success operating independently and navigating competing priorities in a constantly changing environment * High technical aptitude allowing for quick learning and adoption of technical concepts and language * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills * Flexibility & adaptability * Problem solving mindset, ability to think critically Special Sauce* (Non-essential Skills/Nice to Haves) * 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry * Experience working in the tech industry or for a SAAS company * Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $82,000-$82,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Genomind: Genomind is a leading provider of individualized precision medication management using Pharmacogenetic (PGx) testing and GenMedPro, our proprietary software. Our lab test and precision medicine software turn patient genetic data into actionable treatment insights that help providers and patients narrow down medication choices and personalize dosing to achieve better outcomes. We have successfully treated over 500,000 patients and are adding multiple key team members in 2023. Location/Territory: Remote Job Summary: The Customer Success Manager plays an important role in the continued growth of Genomind. Ideal applicants will be skilled in developing and maintaining strong client relationships, offering a high level of service and support to existing customers, combined with an understanding of the diagnostic laboratory testing industry. Candidates should excel and thrive while working in a fast-paced, entrepreneurial team environment. The CSM will be responsible for the development of strategic partnerships through high-level consultative relationship-building with clinicians, hospitals, and healthcare institutions. CSMs are required to maintain client satisfaction and demonstrate retention efforts through effectively collaborating with the sales team to client support activities, coordinating implementations, managing account profitability, identifying root causes, and assisting with driving practical and creative solutions. CSMs will partner closely with the sales team to grow the account base by providing customer and sales support at on-site and virtual meetings, in-service optimization, as well as participation in regional and national industry conferences. CSMs are expected to foster and support departmental goals with Marketing, Operations, and Clinical Support, in addition to all key lab/vendor relationships. Essential Duties and Accountabilities: Develop and execute account management strategies and formulate new, mutually beneficial initiatives to address the evolving demands of the market in support of Genomind's growth strategies. Gain a detailed operational knowledge of regional/assigned customers and be adept at helping those customers integrate efficiently with all Genomind policies and operational procedures. Identify targets and develop up-sell and expansion sales opportunities that enhance Genomind performance indicators. Maintains accurate pipeline in Salesforce CRM. Achievement of monthly KPIs as outlined by Genomind Management Work closely with Genomind's sales, customer service, operations, billing, and clinical operations teams to identify process improvement opportunities consistent with company objectives. Service current customers by providing technical and clinical/science support regarding tests, patient reports, science, research studies, and all Genomind offerings. Closely aligned with all internal departments for excellent internal/external communication. Works with marketing in the delivery of sales and advertising programs to promote Genomind's product advantages to customers and the marketplace. Employs strong project management skills by prioritizing and leading multiple tasks concurrently. Education: Bachelor's Degree Required, Nursing Degree Preferred Experience: At least 2 years of field-based account management experience where the primary focus of the role was to maintain existing business through face to face and virtual interactions and/or 1-2 years of B2B field-based sales experience Experience in healthcare is a strong plus Competencies Needed: Knowledge of diagnostic, laboratory, medical device, or healthcare industry; experience in physician practice management and/or pharmacogenomics a plus. Significant experience in building and maintaining strategic relationships with customers. Excellent interpersonal and presentation skills are essential; proficient written communication is critical. Proven multi-tasking and project planning skills; the capacity to work in a fast-paced environment, as well as the ability to contribute creative yet practical solutions to problems. Must show good judgment and convey professionalism when dealing with clients and challenging situations. Flexibility/Adaptability to handle working in a growth stage company environment. Ability to build new processes and learn new skills quickly. Proficient in Microsoft Office Platforms; experience using CRM tools; Salesforce preferred. Ability to travel 60% of the time. Job Classification: Exempt PTO, Medical, Dental, Vision, Life, LTD/STD, HSA, FSA. 401k + Matching Genomind is an EEOE.

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. We are seeking a Director of Customer Support to establish and lead a dedicated Customer Support function within our Product organization. This leader will design, build, and scale a global support team focused on front-line, product-specific inquiries and troubleshooting, distinct from domain-specific support and relationship management. This team will serve as the initial point of contact for product issues, with a clear framework for escalating more complex needs to the appropriate specialists. The Director will be responsible for defining our front-line support operating model in partnership with relevant client-facing teams. This role will report directly into the Head of Product and partner across the organization. In this role you will: Build and lead a new Customer Support organization focused on rapid resolution of product-related questions and issues Define and own the global support strategy, including staffing, coverage, and escalation processes across regions, ensuring smooth hand-offs of more complex, higher-level issues to specialized teams Optimize and manage the ticketing system and related support infrastructure, ensuring efficient routing, triage, reporting, and resolution Develop and maintain playbooks, SLAs, and KPIs to drive responsiveness at scale Collaborate with commercial and client-facing teams on escalation processes and resolution framework Partner with Product, Engineering, Customer Success and UX teams to close the loop on feedback, improve product usability, and ensure client issues inform the product development lifecycle Establish clear metrics and reporting to measure team effectiveness and client satisfaction, providing regular visibility to executives Build training and enablement programs to ensure the team can address common client questions with confidence and accuracy Foster a culture of empathy, accountability, and collaboration, ensuring the team delivers a world-class support experience Your impact: As our product suite expands and our client base grows, the need for a dedicated, product-focused support function has never been greater. The Director of Customer Support will ensure clients receive fast, knowledgeable, and consistent help, while creating the operational backbone that enables scale. By building a team closely connected to Product, this leader will also play a critical role in delivering excellent client service and supporting future product improvements, driving trust across our platform. Contributors to your success: 10+ years of experience in customer support, with at least 5 years in a leadership role building and scaling global teams. Proven success standing up support functions in a B2B SaaS or enterprise product environment. Expertise in customer support operations, including ticketing systems, workflow automation, and analytics. Strong operational mindset with the ability to balance strategic leadership and hands-on execution. Experience collaborating closely with Product, Engineering, and Customer Success to influence roadmap and improve client experience. Data-driven approach to measuring performance, identifying gaps, staffing, and delivering continuous improvement. Exceptional communication and change management skills to inspire confidence with clients, executives, and team members alike. The ability to be successful in a complicated, highly collaborative enterprise is necessary, especially in those with operational complexity, and diverse customer needs About Chatham Financial: Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries - handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit ************************* Chatham Financial is an equal opportunity employer. #LI-onsite #LI-RK1

Hiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Florida, New Jersey, New York, Pennsylvania and Massachusetts About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally - that's one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity We're looking for an experienced, client-focused, and metrics-driven Customer Support Team Manager to lead our North American Support Team. This role is ideal for someone who takes real pride in building high-performing teams and measures success through customer outcomes and team growth. You'll play a critical role in delivering exceptional customer experiences while driving operational efficiency, performance, and continuous improvement. You'll need a strong balance of empathy, leadership, and hands-on problem-solving, with the confidence to introduce new processes and systems that elevate service quality at scale. What You'll Do Lead, coach, and develop a high-performing team of support agents through regular 1:1s, feedback, and performance management Ensure the team consistently meets and exceeds KPIs, with a strong focus on customer satisfaction and operational efficiency Own and manage critical escalations, acting as the regional point of contact while collaborating with global teams Monitor team capacity and proactively plan hiring needs in partnership with Talent Onboard new hires and drive continuous learning through training and development initiatives Act as a subject matter expert on our salon management software, supporting both team members and customers Provide regular insights to senior leadership on performance, trends, and opportunities for improvement Support the team hands-on when needed, taking ownership of complex L2+ customer issues and technical investigations Partner with global stakeholders to roll out new processes and systems across the region Who You Are Customer-obsessed, with a genuine passion for delivering great experiences. A natural people leader who enjoys mentoring, coaching, and developing others. A practical problem-solver who stays calm and solutions-focused under pressure. An excellent communicator, confident engaging with both teams and senior stakeholders. Data-driven, using KPIs and insights to guide decisions and drive improvement. Decisive and accountable, even in challenging situations. Comfortable with regular travel as part of the role. Comfortable handling technical customer issues at L2 level and above. What You Bring 5+ years of experience in a technical support team that serves external customers, preferably in a SaaS environment. 5+ years of direct customer-facing experience. 3+ years of experience managing a technical team of 10+ people in a support function. Strong knowledge of both Mac and Windows operating systems. Experience working with small business owners and a passion for helping them succeed. Hands-on experience with POS software. Proficiency with Zendesk, Slack, Jira, and Notion. Ability to work in a quiet, distraction-free environment during shifts. Experience collaborating with Product & Development teams is a plus. Background in internal training and team development is advantageous. Benefits ????Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. ????As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. ???????? We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ????️ ♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. ????We care for your family and provide Enhanced Maternity and Paternity Benefits. ????We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. ????Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits: Paid time off and holidays. 401(k) with company after one year Health, dental, and vision insurance options. (50%) Competitive base salary plus commission and performance bonuses. JOB DESCRIPTION Position Title: Strategic Account Manager Company: Floor Coverings International - Cherry Hill, NJ Reports To: Owner or General Manager POSITION OVERVIEW The Strategic Account Manager is responsible for generating new business opportunities and cultivating long-term relationships with key residential and commercial clients. This role is critical to expanding the company's market presence by identifying prospective customers, networking with referral sources, and promoting the full range of flooring products and services. The ideal candidate is a self-starter who thrives in a fast-paced, relationship-driven environment and has a strong passion for sales, customer success, and building partnerships in the home improvement industry. KEY RESPONSIBILITIES • Identify and pursue new residential and commercial customer opportunities through networking, cold calling, social media, and in-person visits. • Build and maintain referral partnerships with interior designers, property managers, realtors, contractors, and other trade professionals. • Represent the company at trade shows, networking groups (e.g., BNI), and local community events. • Collaborate with the sales and marketing teams to develop lead-generation campaigns and promotional strategies. • Set and track weekly, monthly, and quarterly outreach goals to ensure consistent growth of the customer base. • Schedule in-home and on-site consultations for the Design Associates and Estimators. • Maintain detailed records of contacts, activities, and outcomes in CRM software. • Provide feedback on market trends and customer needs to guide product and marketing decisions. QUALIFICATIONS • 3-5 years of experience in business development, sales, or marketing in construction, flooring, or home services. • Proven success in lead generation and sales pipeline development. • Strong communication, networking, and presentation skills. • Ability to work independently and meet performance targets. • Comfortable with CRM tools, social media, and digital outreach methods. • Valid driver's license and reliable transportation required. WORK ENVIRONMENT & REQUIREMENTS • Primarily field-based with flexibility to work from home or the office as needed. • Local travel throughout the region to meet prospects and attend events. •evenings or weekend commitments for networking and events. Flexible work from home options available. Compensation: $125,000.00 - $150,000.00 per year Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Client Success Manager, you are our clients' advocate within Sourcepass. Clients will reach out to you for a number of different reasons; to purchase new IT equipment, to escalate a service request, to discuss a new technology initiative within their organization, or to ask for a recommendation related to technology. In cases where you don't know the answer, you're the quarterback of the request, bringing in the right resources from within Sourcepass and ensuring the client receives the answers they need. Above all, you are managing the relationship with each of your clients and are working to ensure their experience with Sourcepass is a great one. This position reports to a Strategic Advisor. The salary for this position is $80,000+ (negotiable based on experience). This is a hybrid position with client visits in the Delaware area. RESPONSIBILTIES Assist clients with reaching the right team members within Sourcepass as part of incident management process Develop strong relationship with key client contacts Execute on proactive client strategy activities, including annual technology assessments, development of IT budgets, tactical review calls, and staff surveys Internal quarterback for client escalations scaling across multiple departments Assist clients with management of vendor relationships, such as ISP services as part of office moves Address client questions with regards to ongoing invoicing Develop plans/scopes for the creation of client quotes, working in tandem with Solutions Engineering Team. Handle all training of clients as part of new client onboarding and changes of client point of contact Train clients on the use of core technologies, such as the Microsoft Office 365 Suite Raise red flags with regards to at risk clients Manage open opportunities and closing of opportunities working with client contacts Work with client contacts to develop referrals for new business DESIRED SKILLSET/EXPERIENCE Bachelor's Degree or better from an accredited institution 5+ years of work experience, working within a technology services business or as part of an internal IT department Experience working with the Office 365 suite of products Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Job Summary: Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions . Provides client support and customer service on day-to-day issues with clients by responding timely and effectively either orally or via written communication Acts in a pro-active manner with assigned clients and builds relationships to ensure retention Works with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third-Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consults on client inquiries and researches/resolves issues May participate in final Sales presentations as well as prepare and facilitate client/advisor meetings when needed Performs under pressure with minimal direction Meets competing deadlines in a very fast paced, dynamic and demanding environment with a high degree of urgency and accuracy Focuses on learning in everyday activities and events Collaborates with and openly shares knowledge with colleagues Regular, reliable, and punctual attendance Management Responsibilities (None) Required Education, Experience and Certificates, Licenses, Registrations 5+ years of experience working in a related position in the retirement services sector Strong MS Office skills to include Excel Preferred (but not required) education or skills for this role are Bachelor's degree in a business related field or industry experience DST experience Competencies Verbal and Written Communication Skills Independent Time Management Diplomatic Creative Problem Solver Integrity Analytical Thinker Resourceful Team Player Sound Judgment Results Driven Exhibits Personal Credibility Forward Thinking Planning and Organizing Project Management Travel: Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

We are actively hiring for a Client Manager to join the team! The Client Manager will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution and retention. Responsibilities: Provide client services for designated clients. Book of Business consists of a mix of small, medium, and large groups. Working with Underwriting, prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client. Provide strategic direction for each account to support client objectives. Stay abreast of markets, products, and competitiveness. Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues. Promote the company's service standards and ensure a high existing customer retention rate. Develop strong relationships with assigned accounts and brokers. Act as a mentor for newer team members. Develop account plans for key clients. Actively identify areas for improvement across the organization. Represent Client Management as a subject matter expert in organizational projects. Other duties as assigned. Requirements: Bachelor's degree required. At least five (5) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment. Insurance license for designated insurance line required within 6 months of hire. Must be acquainted with various underwriting practices including pooling, credibility, reserving, trend, self-funding, and the like. Have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA. Strong presentation skills required, including confidence and composure when dealing with senior level audiences. Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization. Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting. Ability to work independently and self-motivate. Aptitude for working with numbers. Ability to accept responsibility and is accountable for own actions. Ability to perform work accurately, thoroughly, and on time even under stressful conditions. Ability to communicate effectively, both verbally and in writing. Organizational, dependability, and trustworthiness skills are a must. Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers. Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access). Bilingual in Korean or Japanese preferred. Working Conditions: Flexibility to work in an office and/or at-home, remote office environment. Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours. Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods. Some travel required depending on business needs.Compensation is based on prior/relevant experience and skill level in a similar role. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.