Data center technician lead vs level senior technician

Differences between data center technician lead and level senior technician duties and responsibilities

Data center technician lead example responsibilities.

• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
• Install & setup BPCS & 3rd party ERP applications.
• Provide first line defense by providing customer with support on hosting, HTML, FTP, POP3 issues.
• Support various web-base applications, LAN/WAN connections and various media devices (FTP programs, PDAs and Smartphone's).
• Set appropriate recovery model for SQL databases to maximize space used, depending on the type of data in the database.
• Back up terabyte databases and perform restores and run consistency checks from SQL standby servers prior to making changes in production.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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