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The differences between data technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a data technician, becoming a customer support technician takes usually requires 1-2 years. Additionally, a data technician has an average salary of $41,834, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a data technician include data entry, java and data management. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Data Technician | Customer Support Technician | |
| Yearly salary | $41,834 | $36,361 |
| Hourly rate | $20.11 | $17.48 |
| Growth rate | 7% | 10% |
| Number of jobs | 101,074 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Average age | 38 | 42 |
| Years of experience | 12 | 2 |
A data technician is responsible for handling the company's data management systems and ensuring the safety and security of the stored information. Data technicians write data reports, retrieve necessary information, and dispose of outdated data properly according to the company's guidelines. They also create incident reports and identify data storage solutions to prevent unauthorized access and malicious leak of confidential information. A data technician must have excellent organizational and technical skills, especially in strategizing techniques, to enhance the stability and optimization of data servers.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Data technicians and customer support technicians have different pay scales, as shown below.
| Data Technician | Customer Support Technician | |
| Average salary | $41,834 | $36,361 |
| Salary range | Between $25,000 And $68,000 | Between $23,000 And $56,000 |
| Highest paying City | Santa Clara, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Citi | Adobe |
| Best paying industry | Energy | Technology |
There are a few differences between a data technician and a customer support technician in terms of educational background:
| Data Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between data technicians' and customer support technicians' demographics:
| Data Technician | Customer Support Technician | |
| Average age | 38 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |