How to hire a desktop/network support

How to hire a desktop/network support, step by step

Here's a step-by-step desktop/network support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a desktop/network support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new desktop/network support
• Step 8: Go through the hiring process checklist

What does a desktop/network support do?

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1. Identify your hiring needs

   Before you start hiring a desktop/network support, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a desktop/network support to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a desktop/network support that fits the bill.

   This list shows salaries for various types of desktop/network supports.

   Type of Desktop/Network Support	Description	Hourly rate
   Desktop/Network Support	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$16-32
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39
   Information Systems Technician	An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies... Show more	$13-35

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support
   • Software Applications
   • Customer Satisfaction
   • SQL
   • Mac
   • Client Facing
   • Technical Issues
   • Desk Support
   • Windows Server
   • Phone Calls
   • Remedy
   • VPN
   • Citrix

   Check all skills

   Responsibilities:

   • Design, develop, and manage solutions utilizing mostly Cisco, Microsoft, VMware, and EMC technologies.
   • Manage information systems such as databases and SharePoint
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Maintain the DNS and DHCP database for host network attach devices.
   • Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices.
   • Used the MSE ticketing system (SQL) with a 20 minute SLA.

   More desktop/network support duties

3. Make a budget

   Including a salary range in the desktop/network support job description is a good way to get more applicants. A desktop/network support salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a desktop/network support in Idaho may be lower than in New York, and an entry-level engineer typically earns less than a senior-level desktop/network support. Additionally, a desktop/network support with lots of experience in the field may command a higher salary as a result.

   Average desktop/network support salary

   $49,480yearly

   $23.79 hourly rate

   ---

   Entry-level desktop/network support salary

   $35,000 yearly salary

   Updated January 20, 2026

   Average desktop/network support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$62,577	$30
   2	New Jersey	$62,517	$30
   3	Maryland	$57,087	$27
   4	Virginia	$54,567	$26
   5	District of Columbia	$54,526	$26
   6	North Carolina	$54,250	$26
   7	Texas	$53,079	$26
   8	California	$50,678	$24
   9	Florida	$50,622	$24
   10	Ohio	$48,880	$24
   11	Illinois	$48,778	$23
   12	Arizona	$48,455	$23
   13	Washington	$45,056	$22
   14	Oklahoma	$44,774	$22
   15	Colorado	$43,387	$21
   16	Wisconsin	$43,231	$21
   17	Oregon	$42,946	$21
   18	New Mexico	$42,861	$21
   19	Minnesota	$41,257	$20
   20	Nebraska	$40,955	$20

   Average desktop/network support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Visa	$104,336	$50.16	8
   2	RH	$99,739	$47.95	24
   3	JPMorgan Chase & Co.	$88,637	$42.61	97
   4	BNY Mellon	$88,199	$42.40	10
   5	Accenture	$86,761	$41.71	234
   6	Dell	$86,327	$41.50	1
   7	AlixPartners	$85,715	$41.21
   8	Ernst & Young	$80,780	$38.84	11
   9	Bloomberg	$78,555	$37.77	10
   10	Meridian Bioscience	$70,507	$33.90	2
   11	Meritage Homes	$69,888	$33.60
   12	Visalia Unified School District	$69,536	$33.43
   13	iCapital Network	$67,864	$32.63	1
   14	Cognizant	$67,101	$32.26	188
   15	Finastra	$65,587	$31.53	4
   16	Johnson Controls	$65,479	$31.48	70
   17	Zensar Technologies	$64,722	$31.12	3
   18	Planned Systems International	$64,713	$31.11	2
   19	Stellar	$64,608	$31.06	6
   20	Trend Micro	$63,608	$30.58	2

4. Writing a desktop/network support job description

   A desktop/network support job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a desktop/network support job description:

   Desktop/network support job description example

   Job Title
   Client Technical Support, Specialist
   
   Job Purpose
   Provide application support to internal and external clients by phone and provide implementation and training as needed on site for financial software products or also known as Corporate Performance Management software including but not limited to investment accounting, risk management, budgeting, profitability and financial accounting applications.Job DescriptionJob DescriptionPosition Purpose:With limited supervision, answers questions and resolves client problems relating to the Client Server Applications such as Teller and Platform related products.Essential Job Responsibilities:With limited supervision, answers questions and resolves client issues relating to the Client Server Applications and other related products. Provides first level support to clients and is able to research and analyze problems. Initiates and maintains regular contact with the client base by phone or written communication through the client portal to coordinate the resolution of day-to-day problems. Ensures successful and timely completion of assigned special projects and requests. Must be able to clearly document issues for resolution and archival. Ability to provide testing support for new Product Releases. Self- motivated individual that is eager to learn and provide support. Proficiency with computers and software applications required. Also, strong organizational, interpersonal skills and verbal and written communication skills are required.Required Qualifications:Education:BA or BS degree. Related work experience can be substituted for educational requirement.Job Related Experience:One to three years of work experience in banking applications One to three years of experience in Client Services.Must be able to work varying support hours, 8am - 5pm, 10am - 7pm, 11am - 8pm on rotating basis Travel Required: Less than 10%
   
   This role is not eligible to be performed in Colorado.
   
   Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
   
   Thank you for considering employment with Fiserv. Please:
   
   Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
   
   Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right desktop/network support for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your desktop/network support job on Zippia to find and attract quality desktop/network support candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting desktop/network supports requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   If your interviews with desktop/network support applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new desktop/network support

   Once you've selected the best desktop/network support candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new desktop/network support. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a desktop/network support?