Dining room server vs customer service and serving

Differences between dining room server and customer service and serving duties and responsibilities

Dining room server example responsibilities.

• Schedule all reservations and plan seating arrangements with management prior to dinner service.
• Contribute wine and food pairing knowledge to allow for guarantee customer satisfaction during dining experience.
• Clean and polish glass shelves and doors of service bars and equipment.
• Used a POS to charge members and their guests for monthly billing.
• Assist in overseeing the day-to-day operations and performance of the VIP service team.
• Coordinate VIP services including; greet and check in VIP's as they arrive at the hotel.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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