Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Director of customer care salary
Average director of customer care salary
$125,654
Understanding Director of Customer Care Salaries
The Director of Customer Care plays a crucial role in any organization, focusing on enhancing customer satisfaction and improving service delivery. As of October 2025, the average salary stands at $125,654 annually. This figure can vary based on several factors, including years of experience, with entry-level positions typically earning less than seasoned professionals.
Geographic location significantly impacts earnings. For instance, directors in metropolitan areas often command higher salaries due to demand and cost of living. States such as California and New York frequently offer higher wages compared to the national average.
The highest-paying cities include San Francisco, New York City, and Boston, known for their robust job markets. Continuous professional development, such as certifications in customer service management, can also enhance earning potential.
Overall, pursuing a career as a Director of Customer Care not only promises a competitive salary but also an opportunity to influence company culture and customer loyalty positively.
Let Zippia find your next director of customer care job
Let Zippia find your next director of customer care job
Where can a Director Of Customer Care earn more?
Director of customer care salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level director of customer care | $91,500 | $44.00 |
| Mid-level director of customer care | $105,000 | $50.72 |
| Senior-level director of customer care | $153,000 | $73.54 |
Average director of customer care salary by state
The highest-paying states for directors of customer care are Washington, California, and Massachusetts. The lowest average director of customer care salary states are Nebraska, West Virginia, and Indiana.
- State view
- County view
Highest paying states for directors of customer care
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington | $161,562 | $77.67 |
| 2 | California | $156,347 | $75.17 |
| 3 | Minnesota | $133,180 | $64.03 |
| 4 | Oregon | $133,816 | $64.33 |
| 5 | Nevada | $125,188 | $60.19 |
| 6 | District of Columbia | $137,643 | $66.17 |
| 7 | Michigan | $126,170 | $60.66 |
| 8 | Massachusetts | $154,478 | $74.27 |
| 9 | Delaware | $134,494 | $64.66 |
| 10 | Rhode Island | $134,653 | $64.74 |
| 11 | Arizona | $123,500 | $59.38 |
| 12 | Vermont | $126,461 | $60.80 |
| 13 | Wisconsin | $117,826 | $56.65 |
| 14 | Virginia | $129,097 | $62.07 |
| 15 | North Dakota | $116,299 | $55.91 |
| 16 | Texas | $125,634 | $60.40 |
| 17 | Connecticut | $132,457 | $63.68 |
| 18 | Illinois | $118,559 | $57.00 |
| 19 | South Dakota | $114,861 | $55.22 |
| 20 | Hawaii | $135,910 | $65.34 |
| 21 | New Hampshire | $120,019 | $57.70 |
| 22 | Maryland | $129,630 | $62.32 |
| 23 | New Jersey | $130,076 | $62.54 |
| 24 | New York | $128,573 | $61.81 |
| 25 | Ohio | $108,746 | $52.28 |
| 26 | Kansas | $117,125 | $56.31 |
| 27 | Maine | $111,065 | $53.40 |
| 28 | Idaho | $115,120 | $55.35 |
| 29 | Alabama | $103,534 | $49.78 |
| 30 | North Carolina | $107,339 | $51.61 |
| 31 | South Carolina | $111,564 | $53.64 |
| 32 | New Mexico | $109,882 | $52.83 |
| 33 | Iowa | $101,460 | $48.78 |
| 34 | Pennsylvania | $115,860 | $55.70 |
| 35 | Louisiana | $100,678 | $48.40 |
| 36 | Utah | $113,179 | $54.41 |
| 37 | Oklahoma | $99,173 | $47.68 |
| 38 | Georgia | $106,688 | $51.29 |
| 39 | Alaska | $116,050 | $55.79 |
| 40 | Arkansas | $92,233 | $44.34 |
| 41 | Missouri | $94,579 | $45.47 |
| 42 | Montana | $92,262 | $44.36 |
| 43 | Colorado | $103,476 | $49.75 |
| 44 | Mississippi | $86,417 | $41.55 |
| 45 | West Virginia | $91,515 | $44.00 |
| 46 | Kentucky | $92,879 | $44.65 |
| 47 | Nebraska | $91,885 | $44.18 |
| 48 | Wyoming | $89,526 | $43.04 |
| 49 | Florida | $96,147 | $46.22 |
| 50 | Indiana | $90,316 | $43.42 |
| 51 | Tennessee | $85,324 | $41.02 |
Highest paying cities for directors of customer care
The highest-paying cities for directors of customer care are Seattle, WA, San Francisco, CA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $164,285 | $78.98 |
| 2 | San Francisco, CA | $163,219 | $78.47 |
| 3 | Boston, MA | $154,982 | $74.51 |
| 4 | Washington, DC | $137,670 | $66.19 |
| 5 | Newark, NJ | $130,450 | $62.72 |
| 6 | Baltimore, MD | $130,293 | $62.64 |
| 7 | San Antonio, TX | $129,765 | $62.39 |
| 8 | New York, NY | $128,668 | $61.86 |
| 9 | Detroit, MI | $126,849 | $60.99 |
| 10 | Phoenix, AZ | $123,724 | $59.48 |
| 11 | Chicago, IL | $119,355 | $57.38 |
| 12 | Akron, OH | $112,409 | $54.04 |
| 13 | Orem, UT | $111,970 | $53.83 |
| 14 | Columbia, SC | $111,559 | $53.63 |
| 15 | Raleigh, NC | $108,905 | $52.36 |
| 16 | Lawrenceville, GA | $106,651 | $51.27 |
| 17 | Englewood, CO | $103,551 | $49.78 |
| 18 | Baton Rouge, LA | $101,473 | $48.79 |
| 19 | Des Moines, IA | $100,076 | $48.11 |
| 20 | Little Rock, AR | $92,414 | $44.43 |
Director of customer care salary details
A director of customer care's salary ranges from $89,000 a year at the 10th percentile to $176,000 at the 90th percentile.
What is a director of customer care's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $176,000 | $14,667 | $85 |
| 75th Percentile | $150,000 | $12,500 | $72 |
| Average | $125,654 | $10,471 | $60 |
| 25th Percentile | $105,000 | $8,750 | $50 |
| 10th Percentile | $89,000 | $7,417 | $43 |
Highest paying director of customer care jobs
The highest paying types of directors of customer care are director of sales and operations, customer service director, and executive director of operations.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Supervisor | $52,539 | $4,378 | $25.26 | 77,954 |
| Support Staff | $31,772 | $2,648 | $15.28 | 161,915 |
| Team Manager | $82,017 | $6,835 | $39.43 | 96,615 |
| Office Manager | $43,395 | $3,616 | $20.86 | 53,712 |
| Project Management Internship | $33,909 | $2,826 | $16.30 | 114,595 |
| Project Coordinator | $50,375 | $4,198 | $24.22 | 38,743 |
Top companies hiring directors of customer care now:
Which companies pay directors of customer care the most?
Director of customer care salaries at Google and Logitech are the highest-paying according to our most recent salary estimates. In addition, the average director of customer care salary at companies like VMware and Control Risks are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | $165,234 | $79.44 | |
| 2 | Logitech | $153,804 | $73.94 |
| 3 | VMware | $153,362 | $73.73 |
| 4 | Control Risks | $150,663 | $72.43 |
| 5 | RealManage | $145,162 | $69.79 |
| 6 | Cepheid | $141,976 | $68.26 |
| 7 | Adobe | $139,435 | $67.04 |
| 8 | Microsoft | $139,327 | $66.98 |
| 9 | Pwc | $138,546 | $66.61 |
| 10 | Fox News | $137,079 | $65.90 |
| 11 | Salsa Labs | $133,088 | $63.98 |
| 12 | NBCUniversal | $133,054 | $63.97 |
| 13 | Merck | $132,611 | $63.76 |
| 14 | Physician Affiliate Group of New York | $131,814 | $63.37 |
| 15 | Workday | $130,569 | $62.77 |
| 16 | TIBCO Software | $130,492 | $62.74 |
| 17 | Hca Hospital Services Of San Diego | $129,238 | $62.13 |
| 18 | Audible | $128,843 | $61.94 |
| 19 | JCPenney | $128,602 | $61.83 |
| 20 | Tecton Products | $127,314 | $61.21 |
Wage gap by gender, race and education
Director Of Customer Care salary by industry
The average director of customer care salary varies across industries:
- The average director of customer care salary in the technology industry is $127,216, the highest of any industry.
- The average director of customer care salary in the finance industry is $119,965.
- Directors of customer care in the hospitality industry earn an average salary of $102,126, the lowest of any industry.
Highest paying industries for directors of customer care
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $127,216 | $61.16 |
| 2 | Health Care | $119,965 | $57.68 |
| 3 | Start-up | $115,659 | $55.61 |
| 4 | Telecommunication | $115,157 | $55.36 |
| 5 | Media | $113,881 | $54.75 |
| 6 | Insurance | $112,953 | $54.30 |
| 7 | Manufacturing | $109,616 | $52.70 |
| 8 | Professional | $104,949 | $50.46 |
| 9 | Hospitality | $102,126 | $49.10 |
High paying director of customer care jobs
Director of customer care salary trends
The average director of customer care salary has risen by $20,724 over the last ten years. In 2014, the average director of customer care earned $104,930 annually, but today, they earn $125,654 a year. That works out to a 8% change in pay for directors of customer care over the last decade.
Compare director of customer care salaries for cities or states with the national average over time.
Average director of customer care salary over time
Compare director of customer care salaries for individual cities or states with the national average.
Director of customer care salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $126,000 | $60.41 | +3.1% |
| 2024 | $122,000 | $58.52 | +1.4% |
| 2023 | $120,000 | $57.68 | +1.3% |
| 2022 | $118,000 | $56.91 | +1.3% |
| 2021 | $117,000 | $56.16 | +3.1% |
Recently added director of customer care salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Arrow Senior Living | CDP Memory Care Director | Freeburg, IL | 06/25/2025 | $50,000 |
| Pittsburgh Symphony Orchestra | Director of Ticketing and Customer Care | Pittsburgh, PA | 06/12/2025 | $70,000 |
| Arlo | Director, Customer Care Operations | Ione, CA | 06/12/2025 | $158,000 |
| Jewish Family and Children's Services | Director of Spiritual Care and Chaplaincy | Stanford, CA | 06/07/2025 | $100,000 |
| TRC Companies, Inc. | Market Director-CCR | Ann Arbor, MI | 05/26/2025 | $140,000 |
| Rotech Healthcare Inc. | Patient Care Customer Service (WFH) | Murray, KY | 05/21/2025 | $35,479 |
| Vitalia Active Adult Community at Solon | CDP Memory Care Director | Solon, OH | 04/30/2025 | $55,000 |
| Salesforce.com, Inc. | Portfolio Lead/Director, Customer Success Management-Public Sector | Chicago, IL | 04/29/2025 | $162,600 |
| The Boulevard Senior Living St. Peters | Cdp/Memory Care Director | Saint Peters, MO | 04/28/2025 | $55,000 |
| University of Texas at Dallas | Director-Customized Online Programs | Richardson, TX | 04/26/2025 | $90,000 |
Director of customer care salary FAQs
Search for director of customer care jobs