E-commerce analyst vs workforce management analyst

The differences between e-commerce analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an e-commerce analyst and a workforce management analyst. Additionally, an e-commerce analyst has an average salary of $70,301, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for an e-commerce analyst include digital marketing, google analytics and ecommerce. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

E-commerce analyst vs workforce management analyst overview

	E-Commerce Analyst	Workforce Management Analyst
Yearly salary	$70,301	$64,447
Hourly rate	$33.80	$30.98
Growth rate	11%	11%
Number of jobs	66,876	127,151
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 79%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does an e-commerce analyst do?

An E-Commerce Analyst is responsible for evaluating the company's retail performance in various online market platforms. E-Commerce Analysts coordinate with the sales team in developing efficient marketing and promotional campaigns based on sales performance and data analytics. They also analyze web traffic, search engine ranking, and branding features. They evaluate the current market trends to identify business opportunities that would generate more resources for the business, drive potential clients, and increase its profitability.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

E-commerce analyst vs workforce management analyst salary

E-commerce analysts and workforce management analysts have different pay scales, as shown below.

	E-Commerce Analyst	Workforce Management Analyst
Average salary	$70,301	$64,447
Salary range	Between $51,000 And $95,000	Between $43,000 And $95,000
Highest paying City	Bellevue, WA	Albany, NY
Highest paying state	Washington	New York
Best paying company	Google	Meta
Best paying industry	Internet	Finance

Differences between e-commerce analyst and workforce management analyst education

There are a few differences between an e-commerce analyst and a workforce management analyst in terms of educational background:

	E-Commerce Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 79%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

E-commerce analyst vs workforce management analyst demographics

Here are the differences between e-commerce analysts' and workforce management analysts' demographics:

	E-Commerce Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 58.6% Female, 41.4%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 7.6% Unknown, 4.5% Hispanic or Latino, 8.5% Asian, 14.6% White, 64.7% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between e-commerce analyst and workforce management analyst duties and responsibilities

E-commerce analyst example responsibilities.

Manage social media programs for B2C brands.
Lead daily scrum meetings and sprint planning.
Manage projects end-to-end to implement ANSI X12, EDIFACT EDI and XML transactions.
Lead UAT cycle which includes environment setup, access and training and getting signoff for implementation.
Create and manage functional requirement documents for in house development of software applications for healthcare providers and payers.
Provide daily, weekly, and monthly reporting on KPIs for clients.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

E-commerce analyst vs workforce management analyst skills

Common e-commerce analyst skills

Digital Marketing, 15%
Google Analytics, 9%
ECommerce, 8%
Data Analysis, 7%
B Testing, 6%
KPIs, 5%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

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E-Commerce Analyst vs Workforce Management Analyst

Updated January 8, 2025

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