Eligibility worker vs supervisor

The differences between eligibility workers and supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an eligibility worker and a supervisor. Additionally, a supervisor has an average salary of $53,902, which is higher than the $38,510 average annual salary of an eligibility worker.

The top three skills for an eligibility worker include public assistance programs, social services and medical assistance. The most important skills for a supervisor are customer service, safety procedures, and sales floor.

Eligibility worker vs supervisor overview

	Eligibility Worker	Supervisor
Yearly salary	$38,510	$53,902
Hourly rate	$18.51	$25.91
Growth rate	-	-
Number of jobs	19,954	224,920
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Average age	46	46
Years of experience	2	2

What does an eligibility worker do?

An eligibility worker is in charge of determining an individual's eligibility for social services and benefits such as financial and housing aid. Their responsibilities include gathering and reviewing applications, conducting interviews and assessments, and coordinating with various agencies to arrange services. They also assist individuals by understanding and identifying their needs, answering inquiries, referring them to services and other agencies, helping them fill out forms and other requirements, and updating them with the progress of their applications.

What does a supervisor do?

Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.

Eligibility worker vs supervisor salary

Eligibility workers and supervisors have different pay scales, as shown below.

	Eligibility Worker	Supervisor
Average salary	$38,510	$53,902
Salary range	Between $30,000 And $48,000	Between $31,000 And $92,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	New Jersey	Alaska
Best paying company	County Of Los Angeles Public Library	Reed Smith
Best paying industry	Professional	Health Care

Differences between eligibility worker and supervisor education

There are a few differences between an eligibility worker and a supervisor in terms of educational background:

	Eligibility Worker	Supervisor
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	Northwestern University	Stanford University

Eligibility worker vs supervisor demographics

Here are the differences between eligibility workers' and supervisors' demographics:

	Eligibility Worker	Supervisor
Average age	46	46
Gender ratio	Male, 18.4% Female, 81.6%	Male, 55.8% Female, 44.2%
Race ratio	Black or African American, 15.8% Unknown, 4.3% Hispanic or Latino, 24.3% Asian, 10.6% White, 43.5% American Indian and Alaska Native, 1.4%	Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between eligibility worker and supervisor duties and responsibilities

Eligibility worker example responsibilities.

Calculate and determine benefits and renewals for applicants to state entitlement programs, CalFresh and Medi-Cal.
Greet the clients when they come to apply to foodstamps, calworks or medical.
Interview clients for food stamps, TANF and Medicaid to see if they are eligible to receive benefits.
Plan, implement and coordinate programs and services to TANF recipients and their family members in order to promote self-sufficiency.
Carry all the cases for the entire county of individuals who are self employ but still eligible for Calworks and/or foodstamps.
Gather require information and documentation to determine eligibility in the Medi-Cal program while implementing policies and regulations.

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Supervisor example responsibilities.

Lead continuous process improvement and six sigma teams to meet ISO 9001 and QS 9000 standards.
Manage and implement merchandising strategy for POS marketing and display inventory.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Organize care with 6 CNAs.
Coordinate lifeguard duty schedule for all pools.
Maintain cleanliness throughout kitchen, coolers, and freezer areas.

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Eligibility worker vs supervisor skills

Common eligibility worker skills

Public Assistance Programs, 10%
Social Services, 8%
Medical Assistance, 8%
Medi-Cal, 7%
Customer Service, 6%
Computer System, 5%

Common supervisor skills

Customer Service, 11%
Safety Procedures, 9%
Sales Floor, 9%
POS, 9%
Direct Supervision, 9%
Payroll, 5%

Eligibility Worker vs. similar jobs

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Updated January 8, 2025

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