Emergency dispatcher vs emergency telecommunications dispatcher

The differences between emergency dispatchers and emergency telecommunications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency telecommunications dispatcher has an average salary of $38,561, which is higher than the $36,748 average annual salary of an emergency dispatcher.

The top three skills for an emergency dispatcher include computer aided dispatch, EMS and customer service. The most important skills for an emergency telecommunications dispatcher are EMS, computer aided dispatch, and CPR.

Emergency dispatcher vs emergency telecommunications dispatcher overview

	Emergency Dispatcher	Emergency Telecommunications Dispatcher
Yearly salary	$36,748	$38,561
Hourly rate	$17.67	$18.54
Growth rate	4%	4%
Number of jobs	29,409	27,658
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 38%
Average age	39	39
Years of experience	-	-

Emergency dispatcher vs emergency telecommunications dispatcher salary

Emergency dispatchers and emergency telecommunications dispatchers have different pay scales, as shown below.

	Emergency Dispatcher	Emergency Telecommunications Dispatcher
Average salary	$36,748	$38,561
Salary range	Between $27,000 And $49,000	Between $28,000 And $51,000
Highest paying City	Allentown, PA	-
Highest paying state	Pennsylvania	-
Best paying company	Clean Harbors	-
Best paying industry	Government	-

Differences between emergency dispatcher and emergency telecommunications dispatcher education

There are a few differences between an emergency dispatcher and an emergency telecommunications dispatcher in terms of educational background:

	Emergency Dispatcher	Emergency Telecommunications Dispatcher
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 38%
Most common major	Criminal Justice	Criminal Justice
Most common college	-	-

Emergency dispatcher vs emergency telecommunications dispatcher demographics

Here are the differences between emergency dispatchers' and emergency telecommunications dispatchers' demographics:

	Emergency Dispatcher	Emergency Telecommunications Dispatcher
Average age	39	39
Gender ratio	Male, 34.8% Female, 65.2%	Male, 27.9% Female, 72.1%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between emergency dispatcher and emergency telecommunications dispatcher duties and responsibilities

Emergency dispatcher example responsibilities.

Perform (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrive.
Receive emergency and non emergency calls via telephone, TDD or radio.
Assist with over the phone medical instruction, CPR instruction, and traumatic emergencies.
Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations.
Coordinate response of ambulances, fire, and police units to emergencies and in-progress crime situations.
Assist with leading callers through various procedures such as CPR while waiting for units to arrive on scene.

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Emergency dispatcher vs emergency telecommunications dispatcher skills

Common emergency dispatcher skills

Computer Aided Dispatch, 12%
EMS, 6%
Customer Service, 6%
CAD, 6%
Public Safety Agencies, 6%
Non-Emergency Telephone Calls, 6%

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

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Office and Administrative Industry
Emergency Dispatcher
Emergency Dispatcher vs Emergency Telecommunications Dispatcher

Updated January 8, 2025

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