Emergency telecommunications dispatcher vs emergency operator

The differences between emergency telecommunications dispatchers and emergency operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency telecommunications dispatcher has an average salary of $38,561, which is higher than the $38,458 average annual salary of an emergency operator.

The top three skills for an emergency telecommunications dispatcher include EMS, computer aided dispatch and CPR. The most important skills for an emergency operator are emergency situations, emergency operations, and emergency services.

Emergency telecommunications dispatcher vs emergency operator overview

	Emergency Telecommunications Dispatcher	Emergency Operator
Yearly salary	$38,561	$38,458
Hourly rate	$18.54	$18.49
Growth rate	4%	4%
Number of jobs	27,658	52,229
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 42%
Average age	39	39
Years of experience	-	-

Emergency telecommunications dispatcher vs emergency operator salary

Emergency telecommunications dispatchers and emergency operators have different pay scales, as shown below.

	Emergency Telecommunications Dispatcher	Emergency Operator
Average salary	$38,561	$38,458
Salary range	Between $28,000 And $51,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between emergency telecommunications dispatcher and emergency operator education

There are a few differences between an emergency telecommunications dispatcher and an emergency operator in terms of educational background:

	Emergency Telecommunications Dispatcher	Emergency Operator
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 42%
Most common major	Criminal Justice	Business
Most common college	-	-

Emergency telecommunications dispatcher vs emergency operator demographics

Here are the differences between emergency telecommunications dispatchers' and emergency operators' demographics:

	Emergency Telecommunications Dispatcher	Emergency Operator
Average age	39	39
Gender ratio	Male, 27.9% Female, 72.1%	Male, 41.1% Female, 58.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between emergency telecommunications dispatcher and emergency operator duties and responsibilities

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Emergency operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Utilize CCTV system to monitor and record activity in and around the facility.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history
Certify by APCO as a nationally recognize emergency dispatcher.

Emergency telecommunications dispatcher vs emergency operator skills

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

Common emergency operator skills

Emergency Situations, 23%
Emergency Operations, 19%
Emergency Services, 11%
EMS, 8%
Computer Aided Dispatch, 7%
Emergency Response, 6%

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Office and Administrative Industry
Emergency Telecommunications Dispatcher
Emergency Telecommunications Dispatcher vs Emergency Operator

Updated January 8, 2025

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