Formal waiter/waitress vs customer service and serving

Differences between formal waiter/waitress and customer service and serving duties and responsibilities

Formal waiter/waitress example responsibilities.

• Set up, work in, and manage the private room events as both bartender and waiter.
• Develop expertise in wine recommendations and pairings base on extensive winereserves.
• Operate large volume cooking equipment like buger grills, fryers, and/or griddles.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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