Head waitress vs customer service and serving

Differences between head waitress and customer service and serving duties and responsibilities

Head waitress example responsibilities.

• Manage a recurring book of business of top VIP clients secure through networking.
• Task with preparing all espresso beverages, smoothies, and food on the menu.
• Operate POS terminals to input customers orders, swipe credit cards, and enter cash amounts receive.
• Complete closing duties; assuring staff have fully restock inventory, closing out nightly sales and POS system.
• Ensure requirements for all guests are met including small children, disable guests, and guests with allergies.
• Prepare a wide variety of food and beverages such as smoothies, frappuccinos, sandwiches, and soup.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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