Head waitress vs lead server

Differences between head waitress and lead server duties and responsibilities

Head waitress example responsibilities.

• Manage a recurring book of business of top VIP clients secure through networking.
• Task with preparing all espresso beverages, smoothies, and food on the menu.
• Operate POS terminals to input customers orders, swipe credit cards, and enter cash amounts receive.
• Complete closing duties; assuring staff have fully restock inventory, closing out nightly sales and POS system.
• Ensure requirements for all guests are met including small children, disable guests, and guests with allergies.
• Prepare a wide variety of food and beverages such as smoothies, frappuccinos, sandwiches, and soup.
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Lead server example responsibilities.

• Establish payroll policies and manage multiple areas of restaurant operations.
• Manage technical support, business analysis, project management, application development and support, training, and facilitation.
• Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code.
• Train new employees on police, procedures, and micros system.
• Take orders from customers, input orders into micros, and obtain payment and provide change.
• Execute bartending duties and prepare service bar drinks (wine tasting flights, glass pours, cocktails, etc . )
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