Head waitress vs server and hostess

Differences between head waitress and server and hostess duties and responsibilities

Head waitress example responsibilities.

• Manage a recurring book of business of top VIP clients secure through networking.
• Task with preparing all espresso beverages, smoothies, and food on the menu.
• Operate POS terminals to input customers orders, swipe credit cards, and enter cash amounts receive.
• Complete closing duties; assuring staff have fully restock inventory, closing out nightly sales and POS system.
• Ensure requirements for all guests are met including small children, disable guests, and guests with allergies.
• Prepare a wide variety of food and beverages such as smoothies, frappuccinos, sandwiches, and soup.
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Server and hostess example responsibilities.

• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Provide quality customer service, process customer transactions utilizing proprietary POS system, skillfully handle cash and credit card transactions.
• Perform bartending duties during busy events or whenever require.
• Coordinate with kitchen managerial staff using POS systems to ensure timely and accurate order preparation.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
• Manage expediter window paying close attention to garnishes and presentation.