Head waitress vs server

Differences between head waitress and server duties and responsibilities

Head waitress example responsibilities.

• Manage a recurring book of business of top VIP clients secure through networking.
• Task with preparing all espresso beverages, smoothies, and food on the menu.
• Operate POS terminals to input customers orders, swipe credit cards, and enter cash amounts receive.
• Complete closing duties; assuring staff have fully restock inventory, closing out nightly sales and POS system.
• Ensure requirements for all guests are met including small children, disable guests, and guests with allergies.
• Prepare a wide variety of food and beverages such as smoothies, frappuccinos, sandwiches, and soup.
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Server example responsibilities.

• Manage expediter window paying close attention to garnishes and presentation.
• Provide exceptional customer service, while frequently checking for food allergies, by utilizing excellent communication and multitasking skills.
• Maximize profits by upselling food and alcoholic beverages and utilizing excellent customer service skills to ensure guests repeat business.
• Clean bars, work areas, and tables.
• Provide exceptional service to guests with charm, professionalism, respect, and bright personality.
• Embrace serving on a more personal level due the quaint, small-town charm of the location.
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