Headwaiter vs customer service and serving

Differences between headwaiter and customer service and serving duties and responsibilities

Headwaiter example responsibilities.

• Provide leadership and training to waiting staff
• Develop an excellent team of servers through effective training and leadership.
• Commend for multitasking abilities: frequently ask to bartend, host, and track inventory.
• Develop ability to communicate to a variety of personalities of guests and employees while serving culinary indulgences
• Input orders into a computerize system in a timely fashion to ensure accuracy and punctuality.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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