About Us
Hyatt Place Albany opened in September 2023. Located in downtown Albany along the Hudson River, it is conveniently serviced by several CDTA bus routes and among dining and entertainment options. You can help build a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you are joining one of the largest hotel management companies in the US, you receive the benefit of the HEI Loves culture where we value you, our team members. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.Essential Duties and Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $19.60 - $19.60 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$19.6-19.6 hourly 60d+ ago
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Room Attendant
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Room Attendant to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Room Attendant you will be responsible for the following duties:
* To be responsible for the cleanliness of an assigned number of guest rooms in the Conservatorium hotel.
* Taking pride in ensuring constant tidiness of your workspace, equipment and work areas. Ensuring quality and brand standards in the guest rooms are met and actively assist the guests with special requests.
* To participate in departmental meetings and tailor-made training sessions organised by the housekeeping department.
* You will report to one of our experienced Housekeeping Supervisors.
Housekeeping at the Conservatorium hotel is different from other hotels and you are part of the largest team on property. Together with your passionate colleagues, you will help to keep the hotel in pristine condition. When working in this department, you can expect to start between 7:00AM-9:00AM, 3:00PM if you have the PM shift, while the turndown attendants work between 5:30 PM and 9:30 PM.
As Room Attendant we expect from you:
* Experience with cleaning hotel guestrooms, ideally in a 5-star property;
* Legal permission to work in The Netherlands (permit or EU-passport);
* Speaks and understands English;
* Accommodation in or around Amsterdam;
* A strong sense of responsibility, flexible work ethic, and eye for detail.
Our commitment to you:
* A salary in scale IV of the Dutch Horeca CAO;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
* Discounted stays at our beautiful properties across the Group;
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers;
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043.
Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
We're Fans. Are you?
$33k-40k yearly est. 60d+ ago
Front Office Manager
Accor Hotels 3.8
Washington, MA job
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.
With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.
Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum
Job Description
What you will be doing:
Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
Assist with bi-weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Rooms Operations Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Your experience and skills include:
Previous leadership experience in a similar role required
A minimum of two year's Front Office management system required
Highly responsible and reliable
University/College degree in a related discipline preferred
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of the Position (include but not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, ramps
Additional Information
Your team and working environment:
* Opportunity to work with a diverse group, representative of over 20 countries worldwide
* Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
$68k-78k yearly 5d ago
Assistant Director of Food and Beverage - Task Force Operations Team
Hilton 4.5
Albany, NY job
is virtual/remote\*\*\*_ **Department Overview:** The Task Force Operations team, is a department dedicated to filling staffing gaps and meeting additional staffing needs across North America\. Travel is a fundamental aspect of this role, and you'll adapt to various assignments based on your expertise\. Flexibility is key as you'll occasionally take on tasks beyond your typical responsibilities to support our hotel clients effectively\.
**Position Summary:** As a member of the Task Force Operations Team, you'll temporarily lead specific hotels, departments, or teams\. Collaborate with leadership and functional leads to maintain brand standards, implement effective strategies, and drive success during your assignments\. You'll ensure guest satisfaction, financial stewardship, and team member engagement while adapting to evolving scenarios\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**Key Responsibilities:** As the Assistant Director of Food & Beverage, you'll hold a central role in elevating our offerings and bolstering guest satisfaction\. Your responsibilities span a spectrum of essential tasks, including:
**Staff Management:** Lead, train, supervise, and meticulously schedule food and beverage staff/management, meticulously adhering to Hilton's unwavering service standards\.
**Menu Development:** Harness your culinary prowess to craft menus and develop strategies in alignment with evolving market trends\. Execute the implementation of novel menus and captivating promotional campaigns, encompassing occasions like holidays and special events\.
**Operations Oversight:** Exercise a vigilant eye over food and beverage outlet operations, swiftly addressing any deviations from our stringent standards\. Routinely engage in taste tests to ensure an unwavering commitment to consistent quality\.
**Guest Interaction:** Effortlessly handle guest inquiries and extend an exceptional level of service by accommodating special requests and orchestrating unique arrangements within our food and beverage outlets\.
**Cross\-Department Coordination:** Foster seamless collaboration among various departments by partnering with outlet managers\. This cooperative effort includes maintaining optimal linen stock to ensure smooth operations\.
**Data Analysis:** Harness the power of computer systems to perform in\-depth analyses of forecasts, costs, and revenue reports\. Skillfully leverage these insights to guide strategic decisions aimed at maximizing profitability\.
Collectively, these core responsibilities underscore your pivotal role in delivering unparalleled culinary experiences, achieving operational excellence, and contributing to the ongoing success of our food and beverage operations\.
**Safety Requirements:**
Prioritize your safety by using provided Personal Protective Equipment \(PPE\) as needed\.
**Organizational Relationships:**
Supervise positions such as Restaurant Manager, Food & Beverage Manager, Beverage Manager, Banquet Manager, Banquet Beverage Manager, Executive Steward, and Room Service Manager\.
**Required Skills and Abilities:**
+ Possess comprehensive knowledge of food and beverage operations, including service techniques and guest interaction\.
+ Display proficiency in mathematical calculations, including percentages\.
+ Engage in various physical activities such as sitting, walking, climbing stairs, bending, stooping, reaching, grasping, pushing/pulling, near and far vision, hearing, talking, smell, taste, and lifting/carrying up to 50 lbs\.
+ Communicate effectively in English, both verbally and in writing, to interact with guests and colleagues\.
+ Thrive under pressure and effectively manage stressful situations during high\-demand periods\.
+ Navigate moderately complex computer systems to access and input information\.
+ Flexibility in scheduling may be required to accommodate the hospitality industry's fluctuating demands
+ Experience: At least 5 years of food & beverage operations management \(preferred\)\.
+ Licenses/Certificates: Possess Food Service Sanitation certification\. Obtain an Alcohol Service Permit if required by the state\. CPR certification is preferred\.
**Grooming/Uniforms:**
Present a neat, clean, and well\-groomed appearance in accordance with Hilton's uniform guidelines\.
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, and our travel discount\. The annual salary range for this role is $100,000 \- $120,000 and is determined based on applicable and specialized experience and location\.\#LI\-REMOTE
**Job:** _Human Resources_
**Title:** _Assistant Director of Food and Beverage \- Task Force Operations Team_
**Location:** _null_
**Requisition ID:** _COR015JL_
**EOE/AA/Disabled/Veterans**
$100k-120k yearly 1d ago
Waiter/ess
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Waiter/ess to join our In Room Dining team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Waiter/ Waitress, you will be responsible for the following duties:
* To provide our guests with exceptional breakfast, lunch, brunch and dinner experiences;
* To take orders, provide information about menu and dishes, deliver excellent service and handle the settling of bills;
* Carry out preparation of service including mise en place;
* Assist the Food & Beverage team of the hotel with set up and service.
As Waiter/ Waitress we expect from you:
* Prior experience in similar positions at high-end restaurants;
* Excellent knowledge of English language (written and spoken);
* Flexibility to different shift patterns, including mornings, evenings and weekend shifts.
Our commitment to you:
* A salary in scale IV of the Dutch Horeca CAO;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
* Discounted stays at our beautiful properties across the Group;
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers;
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
We're Fans. Are you?
$32k-43k yearly est. 42d ago
Public Area Foreman (Night Shift)
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Public Area Foreman (Night Shift) to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Public Area Foreman you will be responsible for the following duties:
* To be responsible for overseeing the cleanliness of all public areas in the Conservatorium hotel, including deep-cleaning and handling of specialized cleaning equipment.
* To lead the team of night-time public area attendants.
* Taking pride in ensuring constant tidiness of your workspace, equipment and work areas. Ensuring quality and brand standards in the public areas are met and actively assist the guests with special requests.
* To participate in departmental meetings and tailor-made training sessions organised by the housekeeping department.
* You will report to the Housekeeping management team.
Housekeeping at the Conservatorium Hotel is different from other hotels and you are part of the largest team on property. Together with your passionate colleagues, you will help to keep the hotel in pristine condition. For the night shift you can expect to work from 11 PM to 7AM.
As Public Area Foreman we expect from you:
* Experience with supervising public area teams, ideally in a 5-star hotel;
* Experience with working night shifts;
* Legal permission to work in The Netherlands (permit or EU-passport);
* Speaks and understands English;
* Accommodation in or around Amsterdam;
* A strong sense of responsibility, flexible work ethic, and eye for detail.
Our commitment to you:
* A salary in scale VI of the Dutch Horeca CAO;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones;
* Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally;
* Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers.
Discover your role within our luxury hotel:
Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
We're Fans. Are you?
$71k-92k yearly est. 60d+ ago
Senior Leisure Sales Manager
Hilton 4.5
Albany, NY job
is virtual/remote \(US Based\)\*\*\*_ As a Senior Leisure Sales Manager, you will support the efforts to drive revenues as it pertains to Consortia and Wholesale\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Manage the Leisure Consortia and Wholesale Accounts\.
+ Travel on sales missions, focused on Key feeder markets\.
+ Attend Luxury Tradeshows that have the greatest impact on sales\.
+ Work with DOSM to strategize priorities to drive leisure sales revenues\.
+ Site Inspections when on Property\.
+ Host FAMs when on property\.
+ Marketing initiatives with each Consortia\.
**How you will collaborate with others:**
+ Support the front desk and reservations with updates on Promotions and Special Offers\.
+ Work with the Property Sales Team\- to strategize new ideas to drive room revenue\.
+ Work with Hilton Worldwide Sales on collaborations to drive leisure sales\.
**What you will take ownership of:**
+ Achieve the Consortia and WS Sales Budget\.
+ Connect with Travel Advisors and ensure their requests are being handled effectively\.
+ Cultivate strong relationships for the benefit of the hotel\.
+ Curate FAMs onsite\.
+ Strategize all leisure sales initiatives with DOSM and DORM\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Two \(2\) years of work experience in luxury leisure sales
+ Luxury Resort experience
+ Luxury Consortia experience
+ Travel up to 50% of the year
**It would be useful if you have:**
+ Bilingual in English and Spanish \(written and spoken proficiency\)
+ Experience in Latin America
+ Prior experience working from US, supporting a property team in another region
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $80,000 \- $110,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Sales Incentive Plan \(SIP\) consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Senior Leisure Sales Manager_
**Location:** _null_
**Requisition ID:** _COR015JQ_
**EOE/AA/Disabled/Veterans**
$80k-110k yearly 1d ago
Duty Engineer
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Duty Engineer to join our Engineering team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Duty Engineer, you will be responsible for the following duties:
* To resolve technical failures, replace faulty parts and perform complete technical inspections within the hotel.
* To directly help hotel guests, addressing their technical concerns promptly and ensuring their comfort.
* To troubleshoot plumbing problems, repair kitchen equipment, manage various installations, and maintain lighting systems.
* To support ongoing renovation efforts, collaborating with third-party companies for major repairs and conducting preventive maintenance throughout the hotel.
Joining our Engineering department means working in a supportive environment that empowers and appreciates its team members. Professional and personal growth is key, while also ensuring a balance between work and life. The engineering team consists of skilled carpenters, painters and maintenance engineers. As a duty engineer you will work in various 8-hours shifts and report directly to the Engineering Manager.
Our building, over 100 years old, offers exclusive spaces for the engineering team, revealing a fascinating behind-the-scenes world beyond guest rooms and public areas. As a small team, we ensure the hotel maintains its pristine appearance, making it look as luxurious and inviting as the day it opened. Our tasks are diverse-one moment you are working on the pool, the next you are renovating a complete guest room.
As Duty Engineer we expect from you:
* 2-3 years of work experience in a similar role (preferably in hotels);
* Fundamental knowledge of electrical installations and plumbing;
* Ability to work independent and learn on the job;
* A good level of English;
* Flexibility to work shifts during both days and evenings, on weekdays and weekends.
Our commitment to you:
* A salary in scale VI of the Dutch Horeca CAO;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
* Discounted stays at our beautiful properties across the Group;
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers;
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$81k-120k yearly est. 60d+ ago
Sous Chef Ottolenghi Restaurant
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Sous Chef to join our Ottolenghi Restaurant. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Sous Chef, you will be responsible for the following duties:
* Responsible for the internal organisation of the Ottolenghi kitchen, including the planning of menus, overseeing all aspects of food preparation, hygiene and cost control;
* You will supervise the Ottolenghi kitchen team;
* Delivering highest levels of quality and precision, preparing dishes in line with recipes and standards;
* Maintaining highest levels of hygiene and cost control.
Yotam Ottolenghi's restaurants are renowned London eateries known for vibrant, Middle Eastern-inspired dishes, offering everything from delis to full restaurants, featuring seasonal ingredients, bold flavors, and colorful displays, perfect for breakfast, lunch, and dinner.
As Sous Chef we expect from you:
* Passionate and quality-driven approach to cooking;
* At least two years of experience in a leadership role (sr. Chef de Partie or jr. Sous Chef);
* Teamwork, being able to work closely with 6-8 chefs on shift;
* Experience in inspired Middle Eastern cooking cuisine;
* Good knowledge of Dutch and English language (written and spoken);
* Familiar with hygiene code and HACCP regulations;
* Ability to work evenings and weekend shifts.
Our commitment to you:
* A salary in scale VII of the Dutch Horeca CAO;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
* Discounted stays at our beautiful properties across the Group;
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers;
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$51k-72k yearly est. 36d ago
Lobby Attendant
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Lobby Attendant to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As a Lobby Attendant at Conservatorium Hotel, you will be responsible for the following duties:
* To consistently achieve the required standards of cleanliness, product presentation and customer care in all public areas in order to create a warm, friendly and comfortable environment for our guests.
* To clean public areas of the hotel such as our beautiful lobby and the restaurants, as well as public colleague areas of the hotel.
* To be responsible for overseeing the cleanliness of all public areas in the Conservatorium hotel.
* Taking pride in ensuring constant tidiness of your workspace, equipment and work areas. Ensuring quality and brand standards in the public areas are met and actively assist the guests with special requests.
* To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Public Area Supervisor.
Housekeeping at the Conservatorium hotel is different from other hotels and you are part of the largest team on property. Together with your passionate colleagues, you will help to keep the hotel in pristine condition. When working in this department, you can expect to start between 7:00 AM - 9:00 AM and 3:00 PM if you have the PM shift.
As Lobby Attendant we expect from you:
* Experience with cleaning of public areas, ideally in a 5-star hotel;
* Legal permission to work in The Netherlands (permit or EU-passport);
* Speaks and understands English;
* Accommodation in or around Amsterdam;
* A strong sense of responsibility, flexible work ethic, and eye for detail.
Our commitment to you:
* A salary in scale IV of the Dutch Horeca CAO;
* Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously;
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones;
* Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally;
* Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly yoga sessions with our personal trainers.
Discover your role within our luxury hotel:
Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043.
Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$36k-42k yearly est. 60d+ ago
Personal Assistant to the General Manager
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Personal Assistant Mandarin Oriental Conservatorium Amsterdam is looking for a Personal Assistant to our General Manager to join the team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
We are looking for a highly organized, proactive, and detail-oriented colleague to join our team. This role is critical in supporting the General Manager with a broad range of administrative, organizational, and operational tasks, ensuring seamless day-to-day operations of the executive office. The ideal candidate will exhibit a high level of professionalism, discretion, and efficiency in a fast-paced luxury hospitality environment.
As Personal Assistant, you will be responsible for the following duties:
* Support the General Manager administratively with telephone calls, e-mail, agenda, projects, and time management.
* Act as the primary point of contact between the General Manager and internal/external stakeholders, ensuring effective communication.
* Manage the General Manager's daily schedule, including organizing meetings, appointments, and travel arrangements.
* Prepare high-quality reports, presentations, correspondence, and briefing documents for internal and external use.
* Liaise with all hotel departments to facilitate communication, streamline operations, and ensure alignment with the General Manager's objectives.
* Assist with the planning and execution of executive meetings, and conferences.
* You will be the key to smooth project management-keeping everyone involved, tracking progress, and ensuring projects progress on time.
* Assisting the General Manager and her stakeholders to achieve their goals.
* Assist in overseeing special projects and strategic initiatives as assigned by the General Manager.
* Will handle contract administration, monthly reporting and overlook the hotel's retail rentals.
As Personal Assistant, we expect from you:
* Proven experience as a Personal Assistant, Executive Assistant, or similar role in a luxury hotel or corporate environment.
* Exceptional organizational skills with the ability to prioritize, multitask, and work with efficiency in a fast-paced setting.
* Strong communication and interpersonal skills to interact effectively with all levels of the organization.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Fluent in English (Dutch is a plus).
* Proactive and resourceful mindset, with the ability to anticipate needs, take initiative, and offer solutions.
* Comfortable in a dynamic, evolving work environment and composure to thrive under pressure, understanding the demands of a business that operates around the clock
* Professional and discreet approach.
Our commitment to you:
* A salary in scale VIII of the Collective Labor Agreement
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions
* Fantastic growth opportunities for all colleagues, with targeted development programs to get you ready for the next step in your career
* Discounted stays at our beautiful properties across Mandarin Oriental
* Multiple additional benefits, such as supplemented staff meals, laundry service, 50% contribution to your pension fund;
* Travel allowance of €0,21 per kilometre for distances as of 5 kilometres with a maximum amount of € 250,- net per month
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam
* Discounted collective health insurance and weekly yoga sessions with our personal trainers
* 25% discount on special treatments and special products in our Spa facilities
Discover your role within our luxury hotel:
The Mandarin Oriental Conservatorium Amsterdam consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer of our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$40k-57k yearly est. 21d ago
Director of Revenue Management & Reservations
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Director of Revenue Management & Reservations, reporting directly to the General Manager. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
About the job
The Director of Revenue Management & Reservations directs and manages the smooth operation of the Reservations Department, utilizes management skills and knowledge of hotel operations, to contribute to and lead the team in maximizing revenue and bottom-line profits for the benefit of the hotel.
Implements yield management techniques to maximize revenues by and selecting the most profitable mix of demand for the given capacity. Establishes goals to consistently achieve or exceed forecasts for room revenue, occupancy, ADR, and RevPar.
Accountable for property occupancy through property analysis, competitive analysis, pricing, direct sales involvement, promotion and marketing effort, working directly with the sales team to supplement the commercial strategy.
Managing of hotel distribution channels, hotel direct, central reservation, travel agencies, GDS, Internet websites and corporate.
The Director of Revenue Management & Reservations reports directly to the General Manager.
As Director of Revenue Management & Reservations, you will responsible for the following duties:
* Accountable for coming with +/-5% of monthly forecasts.
* Ensure prompt and accurate response to all incoming room reservation correspondence.
* Ensure all daily incoming reservation bookings are input into live system.
* Responsible for remaining up to date on market intelligence within Amsterdam.
* Ensure the occupancy situation is checked and adjustments are made to rate and availability chart to maximise yield by inventory control.
* Prepare the rate and availability chart for internal use.
* Monitor the rate and availability in third party systems.
* Ensure the daily On Book Reports and all forecasts are correctly prepared.
* Prioritise, manage and complete all projects as delegated by GM within deadlines.
* To propose, implement and monitor a job responsibilities area of key tasks for each position in the department.
* Develop individual key successors within the Reservations Department with career path and time frame for each.
* Ensure that communication with other internal departments.
* Ensure group and corporate blocks, name list and meal arrangements are being updated correctly.
* Ensure that reservations maintain up-to-date records for all contract arrangements.
* Ensure that LQE and any other MOHG sales reservations training is being conducted and monitored throughout the year on an ongoing basis.
* Give staff briefings regarding changes in policy, procedures, rate and availability.
* Monitor staff performance, ensure phone calls are answered properly and data input is done correctly.
* Be responsible for and accountable for the departmental operating budget.
* Find ways of maximising yield and increasing sales in line with directives from GM
* Promote new services and products for guests.
* Propose, implement and monitor incentive schemes as approved by the GM.
As Director of Revenue Management & Reservations we expect from you:
* At least 5 years of experience in a similar role;
* Knowledge of reservations software;
* Ideally knowledge of IDEAS for revenue management;
* Excellent business communication skills;
* Knowledge of yield management principles;
* Excellent forecasting skills;
* Excellent managerial skills, good decision maker and great attention to detail;
* Degree in Hospitality, Business Administration, Marketing, or a related field preferred;
* Strong written and verbal communication skills in English;
Our commitment to you:
* A competitive, market-driven salary reflective of your experience and expertise.
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
* Discounted stays at our beautiful properties across the Group.
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam.
* Discounted collective health insurance and weekly personal training sessions.
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$182k-307k yearly est. 54d ago
Restaurant Supervisor Ottolenghi Restaurant
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Restaurant Supervisor to lead our Ottolenghi Restaurant. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
As Restaurant Supervisor in Ottolenghi Restaurant, you will be responsible for the following duties:
* Ensuring service standards and exceptional quality is always delivered to our guests;
* Coaching, supervising and motivating the restaurant and lounge team;
* Supporting with management tasks, including product ordering;
* Driving results through upselling, active sales and cost-efficient work.
Yotam Ottolenghi's restaurants are renowned London eateries known for vibrant, Middle Eastern-inspired dishes, offering everything from delis to full restaurants, featuring seasonal ingredients, bold flavors, and colorful displays, perfect for breakfast, lunch, and dinner.
As Restaurant Supervisor Ottolenghi Restaurant we expect from you:
* A minimum of 3 years' experience in a similar position in luxury restaurant or hotel;
* Experience in inspired Middle Eastern cooking cuisine;
* Excellent verbal knowledge of the English language (Dutch is a plus);
* Ability to work mornings, afternoons, evenings, weekend shifts and holidays;
* Hospitable and fun-loving attitude to enrich the guest's experience;
* Flexible, stress resistant and a genuine motivator.
Our commitment to you:
* A salary in scale VI of the Dutch Horeca CAO
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
* Discounted stays at our beautiful properties across the Group;
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service; ticket raffles and a 50% contribution to your pension fund;
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
* Discounted collective health insurance and weekly personal training sessions.
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$37k-50k yearly est. 36d ago
Director of Commercial Strategy
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Conservatorium Hotel is looking for a Commercial Director, reporting directly to the General Manager. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.
About the job
The Commercial Director leads all revenue-generating functions, including sales, marketing, revenue management, and distribution.
This role is responsible for driving business growth, optimizing profitability, and aligning commercial efforts with market trends and brand positioning. Through strategic planning and cross-departmental collaboration, the Director of Commercial Strategy ensures the hotel achieves its commercial targets. This position reports to the General Manager.
As Director of Commercial Strategy, you will responsible for the following duties:
* Develops the hotel's commercial strategy and business outlook in line with brand guidelines.
* Collaborates with the Director of Revenue on pricing, inventory management, channel distribution, and market segmentation strategies.
* Defines sales strategies and coordinates efforts between Regional Sales Offices, Corporate Revenue Management, Marketing & Communications, and on-property leadership.
* Communicates and implements commercial strategies, adapting them as market conditions evolve.
* Works with Marketing & Communications to develop targeted marketing propositions and campaigns.
* Identifies future revenue opportunities and communicates strategies to sales and marketing teams.
* Evaluates effectiveness of sales channels and optimizes budget allocation accordingly.
* Monitors competitors' activities, including pricing, offers, renovations, and inventory.
* Manages the annual sales budget and controls expenditures through monthly forecasts.
* Prepares the hotel's annual budget and marketing plan in collaboration with Marketing and Revenue teams.
* Analyses business trends, booking pace, market share, and competitor performance regularly.
* Communicates key local events and implements event-specific revenue strategies.
* Ensures timely and accurate processing of reservation inquiries to capture demand data.
* Utilizes reservation, sales, and revenue management systems.
* Demonstrates strong business acumen with the ability to analyse financial statements, revenue reports, and market data.
As Director of Commercial Strategy, we expect from you:
* Proven experience in commercial strategy, sales, or revenue management within the luxury hospitality sector, at least 10 years.
* Strong leadership and cross-functional collaboration skills.
* Excellent analytical abilities with experience in data-driven decision making.
* Deep understanding of market trends, competitor analysis, and customer behaviour.
* Demonstrated success in driving revenue growth and achieving commercial targets.
* Expertise in budgeting, forecasting, and financial analysis.
* Strong communication and negotiation skills.
* Proficiency with hotel sales and revenue management systems
* Ability to manage multiple projects and lead diverse teams.
* Degree in Hospitality, Business Administration, Marketing, or a related field preferred.
* Fluency in English; additional languages are a plus.
Our commitment to you:
* A competitive, market-driven salary reflective of your experience and expertise.
* Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
* Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
* Discounted stays at our beautiful properties across the Group.
* Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
* F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam.
* Discounted collective health insurance and weekly personal training sessions.
Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.
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$142k-180k yearly est. 42d ago
Career Day
Mandarin Oriental Hotel Group 4.2
Amsterdam, NY job
Career Day at Mandarin Oriental Conservatorium, Amsterdam January 22 | Time: 09:30 - 14:30 Step into a world where craftsmanship, passion and legendary service come together. We warmly invite you to discover the art of luxury hospitality during our Career Day at Mandarin Oriental Conservatorium, Amsterdam. Immerse yourself in the atmosphere of our iconic hotel and gain insight into what it truly means to be part of an exceptional, internationally renowned brand.
Now Recruiting for:
* Ottolenghi
* The Lounge
* In-Room Dining
* Kitchen
* Engineering
* Housekeeping
* Personal Assistant to the General Manager
Key Leadership Opportunities:
* Director of Commercial Strategy
* Director of Revenue Management and Reservations
Meet our dedicated colleagues, explore career opportunities, and enjoy refined refreshments at our elegant Bar while envisioning your future with us.
We look forward to welcoming you on January 22 between 09:30 and 14:30 at The Bar (Paulus Potterstraat 50, 1071DB, Amsterdam).
Don't miss this chance to take the first step toward an extraordinary career!
Reserve your spot today! and apply on this page!
$47k-71k yearly est. 9d ago
Kitchen Assistant Manager
Four Seasons Hotels Ltd. 4.4
Day, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
We are New York's Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Kitchen Assistant Manager to join our team. The Kitchen Assistant Manager plays a vital role in supporting the daily operations of the culinary department through effective administrative coordination, cost control, and interdepartmental communication. This position ensures the smooth functioning of all back-office processes - from payroll and purchasing to compliance and reporting - while maintaining strong alignment with financial and operational standards. The Kitchen Administrator acts as the key liaison between the culinary team, front-of-house, and supporting departments, ensuring seamless execution, accountability, and operational efficiency. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Executive Chef.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Kitchen Assistant Managerf, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
ESSENTIAL FUNCTIONS:
Administrative & Payroll
* Manage bi-weekly payroll submissions for all kitchen colleagues, ensuring accuracy, completeness, and timely approvals.
* Track labor reports, scheduling variances, and overtime to support effective cost control.
* Attend labor and cost meetings and provide relevant reporting updates.
* Maintain accurate employee rosters, contact lists, and all administrative records for the culinary team.
Purchasing & Cost Control
* Oversee all food purchasing orders (POs) through BirchStreet, ensuring compliance with approved suppliers and budgeted cost levels.
* Reconcile invoices and assist in month-end food cost reporting alongside the Executive Chef and Purchasing team.
* Support the Food Buy program by monitoring supplier performance, rebates, and price variances.
* Maintain up-to-date product, vendor, and recipe data within BirchStreet, ensuring accuracy in pricing and recipe costing.
Operational Coordination
* Serve as a liaison between the Kitchen and Front-of-House teams to ensure smooth communication regarding service flow, pickup charts, and menu updates.
* Support the management of allergy control systems, guaranteeing accurate guest allergy data and communication.
* Coordinate with the Learning & Development Manager to track and maintain all required training, certifications, and compliance records for kitchen colleagues.
* Assist in preparing departmental reports, training calendars, and performance tracking materials.
Financial & Planning Support
* Partner with the culinary leadership team to review weekly food cost results and identify key variances.
* Ensure that all administrative processes for purchasing, receiving, and inventory are in full compliance with company policies.
* Support internal and external audits, maintaining accurate and organized files for all culinary administrative documents.
Qualifications & Skills
* Minimum 2-3 years of experience in hospitality administration, purchasing, or culinary operations.
* Strong knowledge of BirchStreet, Excel, and financial cost tracking tools preferred.
* Excellent organizational and communication skills, with a strong eye for detail and accuracy.
* Proven ability to multitask, prioritize effectively, and collaborate across departments.
* Familiarity with food safety protocols and basic culinary terminology preferred.
* Professional, discreet, and highly organized, with the ability to manage confidential payroll and personnel data responsibly.
Success Factors
* Timely and accurate payroll, purchasing, and cost submissions.
* Clear and consistent communication between Culinary, FOH, and Support departments.
* Effective control of purchasing and food costs within set financial targets.
* Full compliance with training, certification, and food safety requirements.
* A proactive, solutions-driven attitude that supports the Executive Chefs vision and the overall success of the culinary team.
KNOWLEDGE AND SKILLS:
* Education: College degree preferably culinary arts, or equivalent experience is required.
* Experience: Three to five years' previous experience in a culinary/food & beverage line position, or one to two years in a supervisory or assistant manager position.
* Skills and Abilities: Requires ability to operate computer equipment and other food & beverage computer systems.
* Requires the ability to operate and utilize culinary production equipment and tools.
* Requires reading, writing and oral proficiency in the English language.
* No. of employees supervised: 25
* Travel required: None
* Hours required: Forty hours minimum over a five-day period; scheduled days and times may vary based on need
Salary Expectations- $90,000-$94,000
What to Expect: You Will…
* Be part of a cohesive team with opportunities to build a successful career with global potential
* Have access to a robust benefit plan
* Have the opportunity to engage in diverse and challenging work
* Derive a sense of pride in work well done
* Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
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We look forward to receiving your application
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
$90k-94k yearly Auto-Apply 23d ago
Spa Attendant
Four Seasons Hotels Ltd. 4.4
Day, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
OUR VISION:
We are New York's Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
The Four Seasons Hotel New York Downtown is looking for an on-call Spa Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Spa Attendants have the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Director of Spa. Work authorization for the location is required.
Join Our Team
A block away from the World Trade Center; the new Four Seasons Hotel New York Downtown rises to redefine the world's most famous skyline. Experience CUT, Wolfgang Puck's first NYC restaurant, and become part of the creativity, confidence and 24/7 vitality that is reshaping Lower Manhattan. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons Hotel New York Downtown is poised to become the leading provider of quality hospitality in the New York Downtown area.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
Responsibilities
The Spa Attendant cleans and maintains all the spa and fitness area including lockers, fitness and pool deck areas. Restocking supplies including but not limited to towels, coffee and tea as needed in the areas the Spa requires. Also will comply with any other additional requests that may arise pertaining to Spa Attendant duties.
Some of the duties of a Spa Attendant are:
* Provide the proper and safe guidance to our guests, residents and their guests, to operate and care of all health club equipment including, gym equipment, free weights, bicycles, steam room and handicapped lift.
* Provide information and assistance to hotel guests, residents and their guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.
* Report equipment malfunctions promptly and accurately.
* Ensure safety procedures are followed and notified to Security of any accident or injury.
* Distribute and stock towels, robes, swimsuits, toiletries, juices, fruits and other items or amenities needed in the area to provide guests with a level of service in keeping with a Four Seasons.
* Follow the proper procedures to report when any items will be needed to restock inventory.
* Enforce health club rules and regulation with guests.
* Clean all the spa including lockers, fitness area, pool decks, steam rooms, massage rooms and any other area within the Spa.
* Work harmoniously and professionally with co-workers and supervisors.
* Perform other tasks or projects as assigned by hotel management and staff.
Preferred Qualifications and Skills
We are looking for individuals who have a knowledge of Spa Attendant operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. 1-2-year experience preferred. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
What to Expect: You Will…
* Be part of a cohesive team with opportunities to build a successful career with global potential
* Have access to a robust benefit plan
* Have the opportunity to engage in diverse and challenging work
* Derive a sense of pride in work well done
* Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
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We look forward to receiving your application.
Hourly Rate of pay - $21-$23 per hour
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
$21-23 hourly Auto-Apply 3d ago
Marketing & Communications Manager
Accor Hotels 3.8
Washington, MA job
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Marketing & Communications Manager
The Marketing & Communications Manager will spearhead strategies to maximize profitability through innovative marketing campaigns and public relations tactics that will elevate the hotel's brand and positioning. Your role will encompass creating impactful events and activations, enhancing customer satisfaction, and positioning the property as a luxury destination.
What is in it for you:
* Paid Time Off
* Medical, Dental and Vision Insurance, 401K
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Communications & Media Plan
* Formulate communications and media calendar for each revenue stream, ensuring timely and accurate execution of each initiative through coordinating with relevant teams
* Responsible for consistently creating positive and relevant news to drive P R value from earned local and global channels
* Work to enhance the brand image of each venue through reviewing all communications materials including but not limited to sales decks, in-house collaterals and displays, press materials, ad copies and assets
* Direct the creation of compelling content that highlights the unique features and experiences offered by the hotels, convention center, and dining outlets, ensuring it resonates with our target audience
* Lead submissions for all awards targeted by the complex and actively canvass for votes and nominations with relevant stakeholders. Leverage all awards to drive revenue
* Source and collaborate with relevant partners and suppliers to create unique guest experiences and events
Campaign & Event Management
* Plan communications campaigns with marketing team and agencies to cover digital marketing, social media, email marketing, and traditional advertising, to increase brand awareness and sales
* Host and entertain media, bloggers, content creators and influencers to drive positive coverage and beneficial commercial outcomes
* Drive the marketing and promotion of hotel-led events held at the complex, ensuring they attract the desired clientele and achieve attendance targets
* Monitor and analyze the performance of communications campaigns and prepare regular reports to evaluate the effectiveness of different strategies
Market Research & Analysis
* Conduct market research to identify consumer preferences, market trends, and competitive landscapes
* Analyze data from various platforms to provide informed proposal to meet commercial and business goals
* Review competitors to create in-depth communications strategies to promote all products and service
Partner & Industry Engagement
* Proactively initiate partnerships drive business synergy and reduce costs
* Host prolific partners and industry players for continual engagement while seeking opportunities for mutually-beneficial collaborations
* Seek relevant brands for co-branded guest experiences
Budgeting
* Monitor and maintain budget for all communications campaigns, ensuring forecast accuracy
* Responsible to gathering scope and costs for budgeted items related to marketing communications
* Manage and allocate the communications budget effectively to achieve desired results and a strong return on investment
* Plan and prepare for annual budget submission and presentation
Others
* Comply with hotel and department policies and procedures at all times
* Assist with any other Sales & Marketing projects as requested
* Contributing to the transversal projects of the Cross-Search & Meta team to develop the activity, generate incremental revenue
* Recommend new technologies to drive usage of advanced technological tools
* Strong analytical skills to challenge external stakeholders & develop relevant action plans
* Strong relational skills to demonstrate teamwork and to partner with cross-functional teams and internal teams
* To carry out other duties as and when assigned by the Management of the Hotel
Qualifications
Your experience and skills include:
* Minimum of 5+ years working in Hospitality marketing and e-commerce management
* Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
* Excellent knowledge of and ability in Microsoft Office suite required
* Experience in working in hospitality sales systems (e.g. Opera, Delphi) preferred
* Excellent communication skills, both written and verbal required
* Excellent time management and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to focus attention on partnership needs, remaining calm and courteous at all times
* Must be results oriented with ability to be flexible
* Positive attitude and supportive, team based approach towards the attainment of the hotel's goals
* Strong analytical expertise: data oriented with focus on Tableau, GA4, OTA extranet, media agency reports
* Understanding of Distribution: CRS, PMS, connected partners
* Strong knowledge of marketing and communications principles and upcoming trends
* Passion for hospitality industry and is constantly seeking to be ahead of the curve, coming up with new innovative ways to drive revenue
* Strong network with key brands such as Forbes, Conde Nast, Travel +Leisure, Michelin Guide will be a major advantage
Additional Information
Additional Information
Your team and working environment:
* Opportunity to work with a diverse group, representative of over 20 countries worldwide
* Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
$65k-88k yearly est. 13d ago
Banquet Manager
Accor Hotels 3.8
Washington, MA job
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Banquet Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Banquet Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:
* Competitive Salary
* Paid Time Off
* Medical, Dental and Vision Insurance, 401K
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
* Rate of Pay: $65,000-75,000 per annum
What you will be doing:
* Reviews banquet functions for particular shift, ensures adequate staffing levels, supplies, and checks for special needs or arrangements.
* Prepares daily assignment sheets for all banquet personnel and conducts pre-meal meeting.
* Ensures that all Banquet Colleagues follow Fairmont Standards of Service and rules of conduct.
* Contributes to Colleagues training, development, and coaching as needed.
* Participates in the Hotel's Service Principles process and supports staff participation in order to foster continuous improvement throughout the hotel.
* Communicates and promptly documents all Guests and Colleagues inquiries, opportunities, feedback, and other important items using the proper communication procedures including log Book and Pass On reports and Colleague files.
* Coordinates with kitchen regarding the food preparation and timeliness and with Beverage Supervisor regarding bar requirements to make sure all are according to specifications.
* Also consults with Audio-Visual to ensure set up is done correctly and on time.
* Confers with the host of the function on any last minute arrangements, coordinates with kitchen in providing for extra or decreased number of covers when necessary, and accommodates guest needs efficiently to ensure satisfaction.
* Ensures that all meeting rooms are set up with proper amenities and that function rooms are cleaned, refreshed and/or reset during function breaks.
* Supervises meeting room setup for the following shift to ensure proper and complete setup as required.
* Prepares banquet checks at the end of functions and ensures accuracy; participates in the weekly payroll process.
* Attends Daily BEO meetings, Pre-Cons, and other Banquet related meetings as needed.
* Attends Department Head meeting in the absence of Director, Banquets
* In conjunction with Director, Banquets, ensure all Banquet objectives as they relate to Guest Satisfaction, Employee Opinion Survey and Budgeted Revenue & Expenses are followed up.
* Supports Health, Safety and Environmental initiatives within the hotel.
* Conducts a walk through of the Banquet area at the completion of the shift to ensure that the area is safe and secure.
* Banquet Manager's responsibilities are not limited to the above. Additional duties and responsibilities may be assigned as directed by the Banquet Director
Qualifications
Your skills include:
* 3-5 years experience in food service operations and 1-2 years in high volume, quality banquet operation.
* Bachelors Degree in Hotel/Restaurant Management, Business or equivalent experience.
* Technical knowledge of overall food service operations.
* Knowledge of all different types and styles of service.
* Ability to think and act independently, provide leadership and direction, and handle multiple tasks at one time.
* Excellent communication skills, both verbal and written.
* Ability to work with numbers.
* Basic Computer skills required including Word and Excel.
Additional Information
Our commitment to Diversity & Inclusion:
* We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
$65k-75k yearly 17d ago
Night Auditor
Sage Hospitality Resources, LLP 4.5
Washington, MA job
Why us? Sage Hospitality is set to hire an accomplishedteam memberat Homewood Suites by Hilton Washington DC Capitol-Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel
and community!
Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood
Suites by Hilton Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-
suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark
and is proud to be an official partner and passionate supporter of the Nationals. With many new
restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will
find it's easy to 'Be At Home' during their stay.Featuring a modern glass facade and contemporary
décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows
and Washington Nationals memorabilia along with all the other amenities of the Homewood
Suites.Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up
bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol
and the Washington Monument.
Feel at home at the Homewood Suites Washington DC Capitol-Navy Yard
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
+ Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
+ Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
+ Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
+ Balance and close all bank ticket codes, daily.
+ Run night audit final after insuring all revenues are in balance nightly.
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
+ Ability to operate personal computer, cash register and calculator.
+ Ability to compile facts and figures.
+ Telephone and guest relations etiquette and skills.
+ Moderate hearing required to communicate with guests.
+ Excellent vision required for viewing of CRT screen.
+ Excellent speech communication skills required to communicate with guests over the telephone.
+ Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Prolonged standing.
+ Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
+ 2 Medical plans to choose from, available on the first day of the month coinciding with or following the hire date.
+ Dental, & vision insurance
+ Health savings and flexible spending accounts
+ Basic Life and AD&D insurance
+ Company-paid short-term disability
+ Paid time off for vacation, sick time, and holidays
+ Employee assistance program
+ Tuition Reimbursement
+ Great discounts on Hotels, Restaurants, and much more.
+ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Salary
USD $20.00 - USD $21.00 /Hr.
ID: _2025-29513_
Position Type: _Regular Full-Time_
Property : _Homewood Suites Navy Yard_
Outlet: _Hotel_
Category: _Front Desk & Guest Services_
Min: _USD $20.00/Hr._
Max: _USD $21.00/Hr._
_Address_ : _50 M St SE_
_City_ : _Washington_
_State_ : _Washington, DC_
EOE Protected Veterans/Disability