Clean guest rooms or other hotel areas as assigned, ensuring the established standards ofcleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints, seeking assistance from leadership when necessary. Ensures the confidentiality and security of all guest rooms.
ESSENTIAL JOB FUNCTIONS:
Report to work when scheduled, on time, in proper uniform, including nametag.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms as assigned and in order of priority.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Remove dirty bed linen and make up bed with clean linen.
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television and other electronic devices in room.
Set correct time on clock.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Remove dust smudges and spills from refrigerator (including doors and shelves; ensure it is plugged in and securely closed.
Remove dust on drapes and realign to correct position daily.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet in guest room.
Spray room with deodorizer.
Update status of rooms cleaned on assignment sheet
Return and restock cart at end of shift.
Empty vacuum bag and wipe vacuum clean.
Ensure security of any assigned guest room keys.
Handle guest complaints by following procedures and ensuring guest satisfaction.
Report any damages or maintenance problems to the Supervisor. Immediately and according to Company policy.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Be familiar with laundry attendant responsibilities and willing to cross train in other areas as assigned.
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other
$20k-25k yearly est. 60d+ ago
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Room Attendant - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
We are growing and are so excited to welcome you to our new second tower expansion of the Hilton Columbus Downtown, which features an additional 500 rooms, 75,000 square feet of meeting space and four new dining experiences. The Housekeeping Team at the Hilton Columbus Downtown is currently seeking a Room Attendant to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted buss pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a Room Attendant you would be responsible for cleaning guest rooms and responding to our guests' requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Clean rooms/suites as assigned which includes:
* Making beds, cleaning bathrooms, dusting, vacuuming, washing windows/tracks, strip dirty linen, remove used amenities from the room, disposing of trash
* Stock cart as needed
* Greet guests with friendly acknowledgement
* Replenish linen and guest amenities
* Respond to special requests by guests in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veteran
$20k-25k yearly est. 20d ago
Guest Services Rep Part Time-104020
Extended Stay America 4.5
Florence, KY job
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative **************************************************
MAJOR / KEY JOB DUTIES
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Assists and responds to guest requests with diligent follow-through.
* Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
* Setup, maintain, and takedown of breakfast display in timely manner.
* Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
* Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
* Other tasks as assigned by the management team.
.
BENEFITS
* Weekly Pay!
* Competitive Wages
* Great working environment
* Employee Recognition Programs
* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)
* Employee Perks Program offering discounts to major companies
Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
* Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Complete routine reports and correspondence.
* Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Apply good judgment at all times.
* Manage problems, address and solve guest-related issues.
MINIMUM QUALIFICATIONS
* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
to install, troubleshoot, repair and maintain all restaurant equipment and facilities, within assigned restaurants, according to safety, systems and process standards. Ensures timely and accurate completion of preventative
maintenance work orders, while providing ongoing equipment care to the
Operations team in support of the achievement of the organization's business
goals and objectives.
Preventative Maintenance - Ensures timely and
accurate completion of regular preventative maintenance work orders, while
providing ongoing equipment care to the operations team to assist managers in
controlling repair and maintenance costs. In partnership with the Facilities
Manager, utilizes warranty tracking to help minimize repair costs.
Projects - As the business requires and directed by the
Facilities Manager, technician conducts assigned projects that require
carpentry, electrical, plumbing, and ceramic tile assistance. Assists other
technicians as needed.
Maintenance Inventory & Work Area - Maintains proper maintenance vehicle inventories to ensure effective and efficient
repairs/replacements of standard restaurant equipment maintenance. Maintains clean and orderly work areas to include vehicle cleanliness and maintenance.
List Knowledge, Qualifications, Skills, Experience
High school diploma/GED, plus 5+ years of experience in maintenance/facilities
Electrical and HVAC experience is helpful
EPA Certified
Refrigeration is helpful
Valid driver's license and good driving record required
Strong communications skills (English required, Spanish helpful)
Self-starter and can manage time to meet frequently changing deadlines in a fast-paced environment
Requsition ID: PDX_MC_F4F882B0-E921-41F7-9803-50CC19E08FED_16039
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
$23k-33k yearly est. 60d+ ago
Security Officer - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences. The Security Team at the Hilton Columbus Downtown is currently seeking a Security Officer (Full-Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
* Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
* Promote safe work practices
* Initiates preliminary investigations into incidents, as needed
* Writes reports and ensures accuracy of necessary documentation, as needed
* Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$23k-30k yearly est. 21d ago
Night Auditor and Hotel Operations
Marriott International 4.6
Blue Ash, OH job
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-30k yearly est. Auto-Apply 1d ago
Host, Gallerie Bar and Bistro (Part Time) - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences. The Food & Beverage Team at the Hilton Columbus Downtown - Gallerie Bar and Bistro are currently seeking a Host/Hostess (Part Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
Check us out: Hilton Columbus | Food & Drink
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Welcome guests and ascertain their dining needs
* Seat guests and manage the seating chart
* Monitor restaurant activity to determine seating and dining flow
* Perform opening and closing duties, as needed
* Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
* Ensure knowledge of menu
* Respond to guest inquiries and requests in a timely, friendly and efficient manner
* Assist fellow team members and other departments wherever necessary to maintain positive working relationships
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$21k-27k yearly est. 21d ago
Lead Banquet Cook - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
The Banquet team at the Hilton Columbus Downtown is currently seeking a Lead Banquet Cook to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, Hilton Columbus Downtown boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
Check us out: Hilton Columbus Downtown | Dine & Drink
The ideal candidate will have previous experience in a similar role within a hotel banquet environment
You will have excellent organization skills and the ability to work quickly and with precision. Leadership, passion, and a flexible schedule is essential!
What will I be doing?
As a Lead Banquet Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Prepare food items according to designated recipes and quality standards
* Supervise and coordinate all activities of banquet kitchen staff during food preparation, cooking, and presentation
* Manage guest orders in a friendly, timely and efficient manner
* Maintain high standards of food quality, taste, and presentation for all banquet dishes.
* Ensure knowledge of menu and all food products
* Follow a production sheet with minimal guidance
* Have a strong understanding of mother sauces
* Monitor inventory levels, order supplies, and ensure proper storage and rotation of food items.
* Maintain cleanliness and comply with food sanitation standards at all times
* Practice correct food handling and food storage procedures according to federal, state, local and company regulations
The Benefits
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$27k-34k yearly est. 9d ago
Food and Beverage Supervisor, The Market- Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences. The Market is a Grab & Go Cafe at the Hilton Columbus Downtown and is currently seeking a F&B Supervisor (Full-Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
Check us out: Food + Drink | Hilton Columbus
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a F&B Supervisor, you would be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations
* Monitor, observe and assist in evaluating team member performance
* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
* Ensure compliance with health, safety, sanitation and alcohol awareness standards
* Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
* Assist in monitoring inventory and inventory control
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$28k-34k yearly est. 14d ago
Maintenance Engineer
Hilton 4.5
Hilton job in Centerville, OH
PURPOSE OF POSITION: Performs routine and preventive maintenance to guest rooms, interior and exterior needs of the facility and to all mechanical equipment.
REPORTS TO: Maintenance Supervisor and Chief Engineer
MINIMUM QUALIFICATIONS: Able to climb ladders.
Able to lift at least 50 pounds
Demonstrate good eye hand coordination. Demonstrate the ability to walk and stand for extended times.
Prior Basic painting & drywall experience
Prior customer service experience
RESPONSIBILITIES/DUTIES:
Completes daily, weekly and monthly checklists
Install electrical wiring and devises
Performs preventive maintenance on equipment
Performs painting and drywall repair throughout the building
Responds to emergency maintenance requests as needed
Assists with renovation and remodeling of facilities
Basic plumbing repairs to toilets and faucets as needed
Maintains records of scheduled maintenance records
Properly communicates daily with internal departments
Responds to Front Office and Housekeeping requests in a timely manner
Provides team members and members of management updates on varying projects
Keeps mindful of costs when performing duties
Maintains a well-organized work station and environment
Does not enter guest rooms without checking first of vacancy status
Maintain ongoing knowledge of all chemicals used, SSDS procedures
Practice and execute Lock-Out Tag-Out
Practice and execute Compass Points daily
Responsible for all hotel and company tools - ensuring good wear and replacement, returning back to its place of origin when not in use. Team Members are never allowed to take any company or property tools or equipment home
As a team member, assist other team members and departments as available, as trained and as best as possible
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other
$30k-43k yearly est. 60d+ ago
Pastry Cook - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
The Hilton Columbus Downtown is currently seeking a Pastry Cook (Full-Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality! Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, Hilton Columbus Downtown boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
Check us out: Hilton Columbus Downtown | Dining
The ideal candidate is passionate about pastry and eager to learn. With 6 months to 1 year of pastry experience and exposure to high-volume kitchens, you'll thrive in our fast-paced setting. A culinary school background is a plus, but your enthusiasm and commitment to excellence matter most. Join our team and grow your skills with one of the most recognized names in hospitality!
What will I be doing?
As a Pastry Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Follow standardized recipes for all banquet desserts, ensuring product quality and standards.
* Prepare all required banquet and outlet desserts according to the provided specifications.
* Baking off and plating daily breakfast pastries.
* Prepare and assist in the production of doughs, batters, and mixes
* Ensure desserts are competed and ready for delivery in a timely order.
* Ensure all food handling procedures align with health and safety standards.
* Maintain a clean and organized workstation while enforcing sanitation protocols.
The Benefits
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$26k-32k yearly est. 29d ago
Guest Services Rep Full Time-104010
Extended Stay America 4.5
Sharonville, OH job
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative **************************************************
MAJOR / KEY JOB DUTIES
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Assists and responds to guest requests with diligent follow-through.
* Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
* Setup, maintain, and takedown of breakfast display in timely manner.
* Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
* Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
* Other tasks as assigned by the management team.
BENEFITS
* Weekly Pay!
* Competitive Wages
* Great working environment
* Employee Recognition Programs
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance
* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)
* Employee Perks Program offering dicsounts to major companies
Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
* Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Complete routine reports and correspondence.
* Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Apply good judgment at all times.
* Manage problems, address and solve guest-related issues.
ENVIRONMENTAL JOB REQUIREMENTS
* Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* Typically, be at moderate to loud noise levels.
* Occasionally travel to help at other locations within a reasonable geography.
MINIMUM QUALIFICATIONS
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
$22k-27k yearly est. 3d ago
Lead Cook, The Market (Cafe) - Hilton Columbus Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Franklin, OH
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences. The Market Team at the Hilton Columbus Downtown is currently seeking a Lead Cook (Full-Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a Lead Cook, you would be responsible for overseeing and participating in the preparation of food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Oversee and prepare food items according to designated recipes and quality standards
* Oversee and maintain cleanliness and food sanitation
* Manage guest orders in a friendly, timely and efficient manner
* Ensure knowledge of menu and all food products
* Stock and maintain par levels for designated food station(s)
* Visually inspect all food sent from the kitchen
* Practice correct food handling and food storage procedures according to federal, state, local and company regulations
* Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
* Prepare requisitions for supplies and food items, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$24k-32k yearly est. 27d ago
Restaurant Facilities Maintenance
McDonald's 4.4
Covington, KY job
to install, troubleshoot, repair and maintain all restaurant equipment and facilities, within assigned restaurants, according to safety, systems and process standards. Ensures timely and accurate completion of preventative
maintenance work orders, while providing ongoing equipment care to the
Operations team in support of the achievement of the organization's business
goals and objectives.
Preventative Maintenance - Ensures timely and
accurate completion of regular preventative maintenance work orders, while
providing ongoing equipment care to the operations team to assist managers in
controlling repair and maintenance costs. In partnership with the Facilities
Manager, utilizes warranty tracking to help minimize repair costs.
Projects - As the business requires and directed by the
Facilities Manager, technician conducts assigned projects that require
carpentry, electrical, plumbing, and ceramic tile assistance. Assists other
technicians as needed.
Maintenance Inventory & Work Area - Maintains proper maintenance vehicle inventories to ensure effective and efficient
repairs/replacements of standard restaurant equipment maintenance. Maintains clean and orderly work areas to include vehicle cleanliness and maintenance.
List Knowledge, Qualifications, Skills, Experience
High school diploma/GED, plus 5+ years of experience in maintenance/facilities
Electrical and HVAC experience is helpful
EPA Certified
Refrigeration is helpful
Valid driver's license and good driving record required
Strong communications skills (English required, Spanish helpful)
Self-starter and can manage time to meet frequently changing deadlines in a fast-paced environment
$26k-37k yearly est. 60d+ ago
Guest Services Rep Part Time-104020
Extended Stay America 4.5
Sharonville, OH job
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative **************************************************
MAJOR / KEY JOB DUTIES
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Assists and responds to guest requests with diligent follow-through.
* Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
* Setup, maintain, and takedown of breakfast display in timely manner.
* Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
* Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
* Other tasks as assigned by the management team.
.
BENEFITS
* Weekly Pay!
* Competitive Wages
* Great working environment
* Employee Recognition Programs
* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)
* Employee Perks Program offering discounts to major companies
Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
* Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Complete routine reports and correspondence.
* Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Apply good judgment at all times.
* Manage problems, address and solve guest-related issues.
MINIMUM QUALIFICATIONS
* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Are you seeking an opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences? ..Look no further than Hilton Columbus Downtown! Nestled in the heart of the Short North Arts District, across from the street from the Greater Columbus Convention Center, our hotel boasts 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
We are currently seeking a talented and passionate Banquet Cook to join our dynamic team!
Check us out: Hilton Columbus | Food & Drink
This is a fantastic opportunity to refine your culinary skills and expand your knowledge in a creative atmosphere, alongside our award-winning team.
The ideal candidate will:
* Have previous culinary production experience
* Have a self-driven work ethic with heavy attention to detail
* Have a positive approach to hospitality and teamwork
In addition to a very competitive starting rate, you will be eligible for Hilton's industry leading benefits package, including: worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career!
What will I be doing?
As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Prepare food items according to designated recipes and quality standards
* Maintain cleanliness and comply with food sanitation standards at all times
* Manage guest orders in a friendly, timely and efficient manner
* Ensure knowledge of menu and all food products
* Stock and maintain designated food station(s)
* Visually inspect all food sent from the kitchen
* Practice correct food handling and food storage procedures according to federal, state, local and company regulations
* Prepare requisitions for supplies and food items, as needed
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program: 100 nights of discounted travel
* Access to your pay when you need it through DailyPay
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
* Discounted Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* Flexible shifts and days off
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
Available benefits may vary depending upon property-specific terms and conditions of employment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$27k-34k yearly est. 30d ago
Restaurant Facilities Maintenance
McDonald's 4.4
Mason, OH job
to install, troubleshoot, repair and maintain all restaurant equipment and facilities, within assigned restaurants, according to safety, systems and process standards. Ensures timely and accurate completion of preventative
maintenance work orders, while providing ongoing equipment care to the
Operations team in support of the achievement of the organization's business
goals and objectives.
Preventative Maintenance - Ensures timely and
accurate completion of regular preventative maintenance work orders, while
providing ongoing equipment care to the operations team to assist managers in
controlling repair and maintenance costs. In partnership with the Facilities
Manager, utilizes warranty tracking to help minimize repair costs.
Projects - As the business requires and directed by the
Facilities Manager, technician conducts assigned projects that require
carpentry, electrical, plumbing, and ceramic tile assistance. Assists other
technicians as needed.
Maintenance Inventory & Work Area - Maintains proper maintenance vehicle inventories to ensure effective and efficient
repairs/replacements of standard restaurant equipment maintenance. Maintains clean and orderly work areas to include vehicle cleanliness and maintenance.
List Knowledge, Qualifications, Skills, Experience
High school diploma/GED, plus 5+ years of experience in maintenance/facilities
Electrical and HVAC experience is helpful
EPA Certified
Refrigeration is helpful
Valid driver's license and good driving record required
Strong communications skills (English required, Spanish helpful)
Self-starter and can manage time to meet frequently changing deadlines in a fast-paced environment
Requsition ID: PDX_MC_F4F882B0-E921-41F7-9803-50CC19E08FED_16045
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
$24k-33k yearly est. 60d+ ago
Guest Service Representative
Hilton 4.5
Hilton job in Centerville, OH
Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!
Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.
General Accountability:
Provide the highest quality of service to the customer at all times
Promptly and effectively handle guest complaints and requests
Check guests in and out efficiently and in a friendly manner
Post guest charges and compute guest bills collect payment and make change for hotel guests
Follow all cash handling procedures as required
Handle guest mail and messages per established procedures
Develop a thorough knowledge of room locations room rates amenities and selling strategies
Take reservations on property
Block rooms and handle special requests
Monitor room availability
Handle safe deposit boxes used by guests per established procedures
Keep lobby and desk area clean and presentable
Have a thorough knowledge of emergency and security procedures
Offer and properly handle requests for wake-up calls
Ensure all rooms are check in property and a valid and working form of payment is collected
Communicate with incoming staff and management by logging pertinent information in the pass on log
Keep maintenance informed of all maintenance needs
Must wear proper uniform at all times in accordance with Standards
Participate in any sales lead generator (will vary by property)
Specific Essential Tasks/Duties:
Must be able to complete all required training in timely manner as required by the brand
Participate in daily and weekly team meetings
Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals
Process guest arrivals and departures including all necessary payments.
Handle & coordinate room assignments and pre-arrivals.
Handle guests concerns.
Offer referral for services and handle requests for information.
Handle and store guest luggage.
Assist with the check-in and check-out of groups and tours
Answer switchboard with standards of proper telephone etiquette
Communicate with housekeeping on any issues guest request early arrivals late departures
Perform all duties as indicated in the shift checklist report
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.
Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays).
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other