Housekeeper/Room Attendant - Hilton Garden Inn Tampa North
Hilton Worldwide 4.5
Hilton Worldwide job in Tampa, FL
Job Title: Housekeeper As part of Team Hilton, our Housekeepers love being a part of our award-winning culture. From flexible scheduling and a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program, you'll love working at Hilton!
What are the benefits of working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program: 100 nights of discounted travel
* Access to your pay when you need it through DailyPay
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* Flexible shifts and days off
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
Available benefits may vary depending upon property-specific terms and conditions of employment
What will you do as a Housekeeper?
Hilton Housekeepers are the heart of our hospitality, making our hotels a home away from home for our guests! Your meaningful work impacts the guest's stay from start to finish, providing a safe and clean environment for all.
A day in the life of a Hilton Housekeeper may include:
* Friendly interactions with our guests to make their stay memorable and comfortable
* Cleaning our guest rooms to keep them in excellent shape, including making beds, cleaning bathrooms, dusting, vacuuming and ownership of the room product
* Changing and replenishing bed linens, towels and guest supplies and amenities
* Wearing your comfortable Team Member apparel specially designed with your function in mind
* Stocking, organizing and transporting the housekeeping supply cart across the hotel, allowing you to get your steps in and stay active!
* Being a key part of the Hilton mission: Filling the earth with the light and warmth of hospitality!
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to the individual's sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity of any other protected group status as defined by and subject to applicable local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company's competitiveness in attracting Team Members, customers, corporate partners and owners.
$20k-26k yearly est. 30d ago
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Overnight Security Officer - Embassy Suites Tampa Downtown Convention Center
Hilton Worldwide 4.5
Hilton Worldwide job in Tampa, FL
A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
* Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
* Promote safe work practices
* Initiates preliminary investigations into incidents, as needed
* Writes reports and ensures accuracy of necessary documentation, as needed
* Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$20k-26k yearly est. 48d ago
Director Human Resource Operations
Marriott 4.6
Saint Petersburg, FL job
**Additional Information** **Job Number** 25199425 **Job Category** Human Resources **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Ave NE, St Petersburg, Florida, United States, 33701VIEW ON MAP (********************************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $77,000-$102,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Position directs and works with human resource employees on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the Human Resource Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable laws and regulations as well as Standard Operating Procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Legal and Compliance Practices**
- Ensures terminated employee files are retained for the required length of time.
- Ensures compliance on all human resource audits.
- Ensures proper documentation of all progressive disciplinary action is kept in employee file.
- Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).
- Works with the unemployment services provider to respond to unemployment claims.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures employees are treated fairly and equitably.
- Ensures Guarantee of Fair Treatment policy is consistently followed and proper documentation is maintained on all disciplinary issues.
- Ensures employees are treated fairly and equitably and that issues are brought to resolution.
- Administers property policies fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Managing Human** **Resources Communication**
- Communicates changes to the benefit plans in a timely manner.
- Communicates property rules and regulations via an employee handbook.
- Coaches managers on progressive discipline process.
**Managing Staffing and Employee Development Activities**
- Participates in the interviewing and hiring of Human Resources employee team members.
- Ensures performance evaluations and merit increase paperwork are maintained in employee files.
- Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).
**Maintaining Employee Relations**
- Establishes and maintains open, collaborative relationships with employees.
- Utilizes an "open door" policy to address employee problems or concerns in a timely manner.
- Ensures effective employee communication channels are established and active in departments.
- Ensures employees establish and maintain open, collaborative relationships with their team members.
- Strives to improve employee retention.
- Monitors work environment for signs of union organization.
- Solicits employee feedback.
- Organizes Spirit to Serve Our Communities events.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$77k-102k yearly 25d ago
Guest Event Expert - On Call
Marriott International 4.6
Tampa, FL job
Our jobs aren't just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$26k-41k yearly est. 53d ago
Complex Administrative Assistant - Engineering - Hilton Tampa Downtown
Hilton 4.5
Hilton job in Tampa, FL
A Department Secretary/Administrative Assistant is responsible for responding providing administrative and clerical support to department manager\(s\) in the hotel's continuing effort to deliver outstanding service and financial profitability\. **What will I be doing?**
As a Department Secretary/Administrative Assistant, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ ·Create purchase orders·Contracts, W\-9's and COI updating·Homeyer water treatment data entries·Scheduling contracted services with vendors·Light stay monthly reporting on projects, recycling and waste removal·Update the public area banquets walk thru notes·Hotsos tickets follow ups·Responding to department emails·Create and submit UCERF's and invoices·Maintain the life safety calendar services for both properties\.·Monitor radio communications between different departments Not limiting of the above and normal office duties
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Administrative_
**Title:** _Complex Administrative Assistant \- Engineering \- Hilton Tampa Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C844_
**EOE/AA/Disabled/Veterans**
$24k-34k yearly est. 4d ago
Steward/Dishwasher
Hyatt Hotels Corp 4.6
Tampa, FL job
A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel China, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant customer interaction.
We offer excellent benefits:
* Medical, Prescription, Dental and Vision Insurance after 30 days for full-time positions
* Paid Time Off after 90 days
* Free hotel room nights, Discounted and Friends & Family Room Rates
* Free employee cafeteria available every day
* 401K with company match
* Employee Stock Purchase Plan
* Paid Family Bonding Time and Adoption Assistance
$20k-30k yearly est. 19d ago
Residences Assistant Manager
Marriott Hotels Resorts 4.6
Tampa, FL job
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
• Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
• Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Reviewing reports and financial statements to determine Rooms operations performance against budget.
• Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
• Ensuring employees are treated fairly and equitably.
• Celebrating successes and publicly recognizes the contributions of team members.
• Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
• Attending owners meetings and provides meaning or context to the rooms operational and financial results.
• Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
• Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
• Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Focusing on maintaining profit margins without compromising guest or employee satisfaction.
• Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
• Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Ensuring core elements of the service strategy are in place to produce the desired results.
• Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$23k-30k yearly est. Auto-Apply 33d ago
Supervisor in Training- Recreation
Marriott 4.6
Longboat Key, FL job
**Additional Information** **Job Number** 26210192 **Job Category** Golf, Fitness, & Entertainment **Location** The St. Regis Longboat Key Resort, 1620 Gulf Of Mexico Dr, Longboat Key, Florida, United States, 34228VIEW ON MAP (*******************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation and Fitness Equipment
Any certification or training required by local and state agencies.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$33k-47k yearly est. 4d ago
Laundry Attendant - Hampton Inn & Suites Tampa Oldsmar
Hilton 4.5
Hilton job in Oldsmar, FL
A Laundry Attendant is responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will I be doing?** As a Laundry Attendant, you would be responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading \(washers, dryers and chutes\), ironing, folding, storing and delivering
+ Maintain cleanliness of laundry machinery and laundry area
+ Maintain stock levels
+ Respond to guest service issues in a timely, friendly and efficient manner
+ Perform additional laundry services, as needed
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Housekeeping and Laundry_
**Title:** _Laundry Attendant \- Hampton Inn & Suites Tampa Oldsmar_
**Location:** _null_
**Requisition ID:** _HOT0C56P_
**EOE/AA/Disabled/Veterans**
$20k-25k yearly est. 41d ago
Part Time Busperson - Evening Reception - Embassy Suites Tampa Downtown Convention Center
Hilton 4.5
Hilton job in Tampa, FL
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to dishwashing area for proper cleaning.
What will I be doing?
As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Ensure tableware is in good and working condition and report any defects for repair
Stock, maintain and clean designated food station(s)
Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
Retrieve and transport dirty tableware to dishwashing area
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
$19k-26k yearly est. Auto-Apply 4d ago
Maintenance Assistant (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace
Hilton 4.5
Hilton job in Tampa, FL
Maintains the physical functionality of facility including guest rooms, public space and heart\-of\-the\-house areas\. Performs a variety of repairs and maintenance tasks including carpentry, plumbing, electric, painting, HVAC and masonry\. Inspects guestrooms, public space and heart\-of\-the\-house for needed and preventive maintenance\. Records and reports completed repairs and items that need further attention or that require placing a room 'out of order\.'
**What will I be doing?**
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Maintenance Assistant \(Part Time\) \- Hilton Garden Inn Tampa North/Temple Terrace_
**Location:** _null_
**Requisition ID:** _HOT0C857_
**EOE/AA/Disabled/Veterans**
$23k-30k yearly est. 4d ago
Banquets Manager
Marriott International 4.6
Saint Petersburg, FL job
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
* Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
* Applies knowledge of all laws, as they relate to an event.
* Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
* Adheres to and reinforces all standards, policies, and procedures.
* Maintains established sanitation levels.
* Manages departmental inventories and maintains equipment.
* Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
* Schedules banquet service staff to forecast and service standards, while maximizing profits.
* Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
* Sets goals and delegates tasks to improve departmental performance.
* Conducts monthly department meetings with the Banquet team.
* Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
* Acts as a liaison to the kitchen staff.
* Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Responds to and handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Ensures employees understand expectations and parameters.
* Strives to improve service performance.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
* Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
* Observes service behaviors of employees and provides feedback to individuals.
* Monitors progress and leads discussion with staff each period.
* Participates in the development and implementation of corrective action plans.
* Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
* Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$44k-67k yearly est. 38d ago
Senior Sales Coordinator
Marriott 4.6
Clearwater, FL job
**Additional Information** previous experience preferred **Job Number** 26000283 **Job Category** Sales & Marketing **Location** JW Marriott Clearwater Beach Resort & Spa, 691 S Gulfview Blvd, Clearwater Beach, Florida, United States, 33767VIEW ON MAP (******************************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $24.00-$24.00 per hour
**POSITION SUMMARY**
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$24-24 hourly 2d ago
Bellperson
Marriott 4.6
Clearwater, FL job
**Additional Information** Part Time, Open Availability, Pay $14.00 **Job Number** 25202474 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Clearwater Beach Resort & Spa, 691 S Gulfview Blvd, Clearwater Beach, Florida, United States, 33767VIEW ON MAP (******************************************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$18k-25k yearly est. 19d ago
Night Audit
Hilton Garden Inn Brandon 4.5
Hilton Garden Inn Brandon job in Tampa, FL
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
Posts room charges and taxes to guest accounts.
Processes guest charges, vouchers and credit card vouchers.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Transfer charges and deposits to master accounts.
Checks to see that all charges are assigned to the appropriate departments.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS
To Verify that all charges posted from the POS PMS software had reached the correct guest folios and also not missing.
Prints up and files reservations for the next business day.
Verifies all account postings and balances.
Verifies that room rates are correct and posts those rates to guest accounts.
Monitors the current status of coupon, discount, and other promotional programs.
Is able to function as a front desk agent especially in terms of check-in and check-out
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
Prepare for the day procedure.
Follow the End of Day / Night Audit Checklist.
Must have complete knowledge of emergency procedures.
Balance the day's charges, making corrections as necessary.
Performs wake-up calls.
Run end-of-day process in property management software (PMS).
Understand the principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS and other front office equipment.
Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed
Capable of performing check-in and check-out procedures. in a friendly manner.
PREREQUISITES:
Education: High school graduate or equivalent.
Experience: Minimum one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks. Experience using PEP is a plus, but not required.
View all jobs at this company
$24k-30k yearly est. 60d+ ago
PM Supervisor - Che Vita - Hilton Tampa Downtown
Hilton 4.5
Hilton job in Tampa, FL
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Restaurant Supervisor, you would be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations
Monitor, observe and assist in evaluating team member performance
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Assist in monitoring inventory and inventory control
EOE/AA/Disabled/Veterans
$32k-46k yearly est. Auto-Apply 12d ago
OC Server - Banquets - Hilton Tampa Downtown
Hilton Worldwide 4.5
Hilton Worldwide job in Tampa, FL
A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing?
As a Banquet Server, you would be responsible for delivering and serving food and beverage items to guests in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Set banquet tables to meet function specifications
* Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments
* Ensure menu knowledge
* Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area
* Ensure guest satisfaction throughout the meal service
* Respond to guest requests in a friendly, timely, and efficient manner
* Assist fellow team members and other departments wherever necessary to maintain positive working relationships
* Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$19k-27k yearly est. 2d ago
Guest Environment Expert - Turndown Attendant
Marriott 4.6
Longboat Key, FL job
**Additional Information** **Job Number** 26210169 **Job Category** Housekeeping & Laundry **Location** The St. Regis Longboat Key Resort, 1620 Gulf Of Mexico Dr, Longboat Key, Florida, United States, 34228VIEW ON MAP (*******************************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$22k-26k yearly est. 4d ago
Director Front Office - Front Office - Embassy Suites Tampa Downtown Convention Center
Hilton 4.5
Hilton job in Tampa, FL
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
A Director of Front Office is responsible for assisting in directing and administrating all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Director of Front Office, you would be responsible for assisting in directing and administrating all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly
Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Run and complete daily reports, analyze data, and make decisions based on data
Resolve guest issues and concerns for guest satisfaction
Recruit, interview, and train team members
EOE/AA/Disabled/Veterans
$40k-65k yearly est. Auto-Apply 38d ago
Barista - Starbucks - Embassy Suites Tampa Downtown Convention Center
Hilton 4.5
Hilton job in Tampa, FL
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Greets, prepares, services, and takes guests' orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards.
EOE/AA/Disabled/Veterans