Front Office Director: Lead Guest Experience & Revenue
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in San Jose, CA
A global hospitality leader is seeking a Director of Front Office Operations in San Jose to oversee all front office functions within a large convention-style hotel. The ideal candidate will ensure outstanding guest experiences and profitability while leading and developing a high-performing team. Responsibilities include directing daily operations, monitoring service trends, and implementing marketing strategies to maximize revenue. This position offers a competitive salary range of $120,000 to $130,000 annually along with various benefits, including medical coverage, 401K, and educational opportunities.
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$120k-130k yearly 6d ago
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Director of Front Office - Signia by Hilton San Jose
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in San Jose, CA
Director of Front Office - Signia by Hilton San Jose (HOT0C79W)
Signia by Hilton San Jose is seeking an experienced Director of Front Office Operations to lead all Front Office functions within a large, full-service, convention‑style hotel. This role is ideal for a Front Office leader who understands scale, complexity, and the importance of consistent execution in a high‑volume environment.
Responsibilities
As a Director of Front Office, you would be responsible for directing and administering all Front Office operations to ensure outstanding guest service and financial profitability. Specifically, you would:
Direct and administer all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, providing supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implement and monitor all corporate marketing programs.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview, and train team members.
Salary
The salary range for this position is $120,000 to $130,000 annually.
Values
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Benefits
Medical Insurance Coverage - for you and your family
Mental health resources, including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt‑free education - access to college degrees and professional certifications through Guild Education
Career growth and development
Recognition and rewards programs
Job Functions
Guest Services, Operations, and Front Office
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$120k-130k yearly 6d ago
Senior Group Sales Lead - Associations & Leisure
Intercontinental Hotels Group 3.9
San Francisco, CA job
A leading hospitality brand in San Francisco is seeking an experienced sales professional to manage sales activities within the association and leisure markets. The ideal candidate will have a minimum of two years' experience in hotel sales, excellent English communication skills, and the flexibility to work night and weekend shifts. In this role, you will drive sales strategies, develop client relationships, and produce performance reports. The hourly pay range for this position is $45.00 to $55.00, plus eligibility for bonus pay.
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$45-55 hourly 6d ago
Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in San Francisco, CA
Complex Senior Events Manager - Hilton San Francisco Union Square & Parc 55 (HOT0C5SS)
Job Number: HOT0C5SS
Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Union Square property is the largest in the Bay Area with 1,921 rooms, over 150,000 sq ft of meeting space with 44 meeting rooms. Our Parc 55 property has 1,024 rooms with over 30,000 sq ft of meeting space with 21 meeting rooms.
As a Complex Senior Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.
Ideal candidate will possess the following:
Minimum Years of Experience: two (2) years of Hotel Event Management or Conference Service experience
Big Box to Mid‑Level hotel size experience required
Comfortable working in a fast‑paced environment, understanding pick‑up reports, and creating Beo's and Group resumes
Knowledge of hotel property management systems (Delphi.fdc) - Preferred
Flexible schedule
Salary Range: $108,000 - $118,000 plus Bonus
Hilton offers a best‑in‑market Short‑Term Incentive Plan (SIP) to our Sales, Catering & Events teams to reward employees for contributions to our company's financial success. The plan includes a quarterly component worth 20% of bonus‑eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will ensure a seamless turnover from sales to service and back to sales, recognizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You serve as the event planner's primary contact following turnover on property and are responsible for their experience, and may support and act on behalf of the Director of Catering and Events.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan, and prioritize duties by developing plans and goals.
Communicate promptly to internal and external clients via telephone, email, written documents, or in person.
Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determining the best solution.
Ensure high‑quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for the demonstration of our core values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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$108k-118k yearly 6d ago
Sr. Manager, Group Sales (Association/Leisure) - InterContinental San Francisco
Intercontinental Hotels Group 3.9
San Francisco, CA job
Hotel Brand: InterContinental
This role is responsible for the Association and Leisure markets where you will oversee and implement all sales activities for a specific area of responsibility or market segment(s), including developing new accounts, maintaining existing accounts and implementation of sales strategies.
Every day is different at IHG, but you'll mostly be:
Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
Achieve personal and team sales goals as assigned.
Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community.
Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
Produce monthly reports and sales forecasts for assigned area of responsibility.
Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans.
Promote teamwork and quality service through daily communication and coordination with other departments.
Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations.
Interact with outside contacts:
Guests - to ensure their total satisfaction
Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets - to ensure repeat business, follow up on events, and generate new business
Other contacts as needed (Professional organizations, community groups, local media)
May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients.
Perform other duties as assigned.
May serve as “manager on duty” as required.
What we need from you:
Minimum of two years of experience working in a hotel sales with a focus on the association & leisure markets.
Bachelor's degree in marketing or related field, and or an equivalent combination of education and experience.
Above average English communication skills - both verbal and in writing. Knowledge of other language is preferable.
Fitness - ability to frequentlystand up or move within and outside of the facility.
Strength - you must be able to carry or lift items weighing up to 25 pounds, regularly handling smaller objects.
Rapport - communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Flexible - night, weekend and holiday shifts are all part of the job.
Math - basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Critical thinking - problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
A valid Driver's License.
What you can expect from us:
The hourly pay range for this role is $45.00 to $55.00. This role is eligible for bonus pay.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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$45-55 hourly 6d ago
Room Attendant / Housekeeper (part-time) @ DoubleTree by Hilton San Francisco Airport (Burlingame)
Hilton 4.5
Hilton job in Burlingame, CA
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Shifts times may vary due to hotel's need (AM/PM Shifts)
What will I be doing?
As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
Change and replenish bed linens, towels and guest amenities, as needed
Perform deep cleaning tasks, as needed
Stock, maintain and transport housekeeping supply cart on a daily basis
Dispose of trash and recyclables
Respond to special guest requests in a timely, friendly and efficient manner
Perform guest turn down service, as needed
* This position is for primarily PM / evening shifts.
The hourly rate is $25 and is based on applicable and specialized experience and location.
EOE/AA/Disabled/Veterans
$25 hourly Auto-Apply 6d ago
Dishwasher / Steward - DoubleTree by Hilton San Francisco Airport (Burlingame)
Hilton 4.5
Hilton job in Burlingame, CA
A Dishwasher / Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Dishwasher / Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
Scrub pots and pans
Burnish, de-tarnish and polish silver
Stock and maintain supplies and equipment
Perform cleaning duties including, but not limited to, mopping, removing trash, cleaning dishwashi8ng area
Transport and store clean service ware
Train other stewards, as needed
Prepare and place clean service ware for events and functions
The hourly rate is $25.00 and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$25 hourly Auto-Apply 6d ago
Assistant Manager of Residences
Marriott International 4.6
Hillsborough, CA job
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
* Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
* Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
* Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
* Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
* Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
* Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
* Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
* Reviewing reports and financial statements to determine Rooms operations performance against budget.
* Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
* Ensuring employees are treated fairly and equitably.
* Celebrating successes and publicly recognizes the contributions of team members.
* Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
* Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
* Attending owners meetings and provides meaning or context to the rooms operational and financial results.
* Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
* Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
* Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
* Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
* Focusing on maintaining profit margins without compromising guest or employee satisfaction.
* Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
* Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
* Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
* Ensuring core elements of the service strategy are in place to produce the desired results.
* Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
* Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$34k-46k yearly est. 13d ago
Napa Valley Luxury Resort General Manager
Hilton Worldwide, Inc. 4.5
Hilton Worldwide, Inc. job in Napa, CA
A leading hospitality company is seeking a General Manager for Casa Mani Resort in Napa Valley. The candidate will oversee daily operations, ensuring exceptional guest service and financial profitability. Responsibilities include managing hotel operations, budgeting, and staff development. Ideal candidates must have a strong leadership background and a minimum of 3 years as a General Manager in a comparable property. The position offers a salary range of $225K - $250K annually depending on experience.
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$62k-99k yearly est. 2d ago
Telephone Technician - Hilton San Francisco Union Square
Hilton Worldwide 4.5
Hilton Worldwide job in San Francisco, CA
Hilton San Francisco Union Square is looking for a Telephone Technician. Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that you'll love being a part of Hilton, the best hospitality company in the world.
The ideal candidate will posses:
* Flexible scheduling availability, including overnight, weekends and holidays
* Ability to trouble shoot phone switches, programming new lines
* Basic Informational Technology skills
* At least 3 years of hotel maintenance experience
* At least 3 years of basic electrical, plumbing and HVAC
Shift Pattern: Full Availability, including overnight, weekends and holidays
Hourly Rate: $66.34
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
* Access to your pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental Health Resources
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel discount program
* Supportive parental leave
* Matching 401(k)
* Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
* Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."
What will I be doing?
As a Telephone Technician, you would be responsible for installing and maintaining telephone equipment in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Install and maintain all hotel telephone equipment including, but not limited to, telephones in guest rooms, meeting rooms, offices, operations areas and public areas
* Coordinate telephone moves, additions, removals and upgrades
* Oversee telephone system including, but not limited to, programming, upgrades, repairs and maintenance
* Respond to guest and team member telephone-related requests in a timely, friendly and efficient manner
* Assist fellow team members and other departments wherever necessary to maintain positive working relationships
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$66.3 hourly 31d ago
Bourbon Steak/The Eighth Rule - Barback
Marriott Hotels Resorts 4.6
San Francisco, CA job
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
A leading hospitality company is seeking an experienced Assistant Director of Sales for their San Francisco hotel. The role involves managing group segments, supporting sales strategies, and fostering customer relationships. Candidates should have at least 4-5 years of hotel sales experience, be skilled in communication and networking, and be adaptable to travel. The competitive salary range is $140,000-$160,000 annually, with additional sales incentives to reward performance.
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$25k-32k yearly est. 2d ago
Laundry Attendant (Part-time) - Embassy Suites by Hilton Milpitas Silicon Valley
Hilton Worldwide 4.5
Hilton Worldwide job in Milpitas, CA
Embassy Suites by Hilton Milpitas Silicon Valley is looking for a Laundry Attendant (Part-time) to join their team! Our all-suites hotel is off I-680, 11 miles from Silicon Valley and San Jose. We're 10 minutes from the Great Mall and 20 minutes from Levi's Stadium. Our hotel has 267 suites, over 18,000 square feet of event space with 14 meeting rooms.
Do what you love, be part of an awesome team and receive some of the best benefits in hospitality. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program.
The ideal candidate will have at least six (6) months of laundry or housekeeping experience, along with the ability to work a flexible schedule that includes nights, weekends, and holidays. Previous experience in a commercial laundry or dry-cleaning facility is strongly preferred and considered a plus.
Shift Pattern: Part-Time
Hourly Rate: $19.25 per hour
What will I be doing?
As a Laundry Attendant, you would be responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering
* Maintain cleanliness of laundry machinery and laundry area
* Maintain stock levels
* Respond to guest service issues in a timely, friendly and efficient manner
* Perform additional laundry services, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$19.3 hourly 31d ago
Bellperson - Signia by Hilton San Jose
Hilton Worldwide 4.5
Hilton Worldwide job in San Jose, CA
Signia by Hilton San Jose is looking for its next Bellperson to join their team! Our property is across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley.
Be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use.
The ideal candidate will possess:
* Ability to effectively communicate in English
* At least one (1) year of customer service experience
* Previous hotel or guest service experience is a plus
* Open availability including weekends and holidays is required. No weekly schedule restrictions can be accommodated.
Shift Pattern: Earliest start time is 7:00 AM and latest end time is 11:00 PM, weekends and holidays are required.
Hourly Rate Range: The hourly rate for this role is $24.88 per hour plus tips and is based on applicable and specialized experience and location.
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with
* Guild Education, including: college degrees and professional certifications
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet and escort arriving and departing guests to and from their accommodations.
* Retrieve and transport guest luggage.
* Inspect guest rooms and acquaint guests with these rooms and their features.
* Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
* Organize and store luggage, as needed, according to guidelines.
* Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
* Ensure messages and faxes are regularly delivered throughout the day.
* Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
* Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed.
* Assist in the maintenance, appearance, and functionality of equipment.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$24.9 hourly 31d ago
Director of Housekeeping
Marriott International 4.6
Half Moon Bay, CA job
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
* Ensures compliance with all housekeeping policies, standards and procedures.
* Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
* Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* Ensures all employees have proper supplies, equipment and uniforms.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
* Schedule employees to business demands and for tracks employee time and attendance.
* Ensures employees understand expectations and parameters.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
* Observes service behaviors of employees and provides feedback to individuals.
* Ensures employee recognition is taking place on all shifts.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in employee progressive discipline procedures.
* Review employee satsifaction results.
* Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
* Sets a positive example for guest relations.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$61k-101k yearly est. 49d ago
Consultant, Field Operations
McDonald's 4.4
Walnut Creek, CA job
: McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.
Duties
- Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer
experience and McDonald's operations' Brand Standards
- Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
- Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards.
- Develops a holistic restaurant operations skill set across all Restaurant operations' systems through ongoing training, learning, and certification in assigned area of expertise.
- Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees.
- Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
- Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
- Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.
- High school diploma is required
Qualifications
- Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep reports and evaluations organized.
- Effective time management skills to keep up with a demanding evaluation and travel schedule.
- Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas.
- Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers.
- Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
- Coachable learner with the desire for continuous learning
- Ability to work in an ever-changing environment.
- Recognizes patterns and develops intuition around common restaurant performance
issues.
- Restaurant experience preferred.
Compensation
Bonus Eligible: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $78,281.00 - $97,852.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact ************************. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 2779
$78.3k-97.9k yearly 2d ago
Rooms Controller - DoubleTree by Hilton San Francisco Airport
Hilton 4.5
Hilton job in Burlingame, CA
The Rooms Controller is a dual‑function operational role responsible for managing room assignments, allocation, and communication for both airline crew accounts and general hotel guests\. This position ensures accurate room inventory control, efficient pre‑arrival planning, and smooth daily operations in collaboration with Front Office, Housekeeping, Sales, and airline partners\. The role requires strong organizational skills, attention to detail, and the ability to respond quickly and effectively to changing operational needs such as irregular flight operations, overbookings, and high‑volume arrival periodsin the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
Specifically, you would be responsible for performing the following tasks to the highest standards:
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The hourly rate range is $29 \- $34 and is based on applicable and specialized experience and location\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Rooms Controller \- DoubleTree by Hilton San Francisco Airport_
**Location:** _null_
**Requisition ID:** _HOT0C7ZE_
**EOE/AA/Disabled/Veterans**
$29-34 hourly 5d ago
Breakfast Busperson (Part Time) - Embassy Suites by Hilton Santa Clara Silicon Valley
Hilton Worldwide 4.5
Hilton Worldwide job in Santa Clara, CA
The Embassy Santa Clara is hiring for a Breakfast Busperson (part time). If you have at least 6 months experience within a fast paced restaurant environment and a friendly team focused attitude, apply today! Come enjoy great perks like free meals during shifts and discounted room rates for you and your family at Hilton Hotels!
Schedule: Candidate must have open AM availability including weekends and holidays. Shifts start at 5:30am on weekdays and 6:30am on weekends. Shifts typically end at 11:30a on weekdays and 12:30pm on weekends.
Wage: $19.20 per hour
Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to dishwashing area for proper cleaning.
What will I be doing?
As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
* Ensure tableware is in good and working condition and report any defects for repair.
* Stock, maintain and clean designated food station(s)
* Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
* Retrieve and transport dirty tableware to the dishwashing area.
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
* Will be required to work early AM shifts daily including holidays and weekends.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$19.2 hourly 18d ago
Night Auditor (Part Time) - Hilton San Jose
Hilton 4.5
Hilton job in San Jose, CA
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The hourly rate for this position is $33.84. according to UNITE HERE L19, new hires may earn $27.07 (80% of rate First 6 months) $30.46 (90% of rate Second 6 months) and after that period of time, the rate will increase to CBA rate.
A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position is Part Time, required to work 2 overnight Friday and Saturday (11pm - 7am)
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
$33.8 hourly Auto-Apply 4d ago
Director of Sales, Marketing & Events | Benefits Include: 401K, Stock Purchase Plan, and MANY MORE!
Hyatt Group 4.6
San Francisco, CA job
Director of Sales, Marketing & Events
Grand Hyatt at SFO, San Francisco, CA
Full-time, Yearly US Dollar (USD) pay basis
At Hyatt, we believe in the power of belonging-making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated.
The Director of Sales, Marketing & Events has direct oversight of the Sales and Marketing operation of the hotel. The DOS is responsible for the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. The DOS supervises sales managers, trainees, interns, and administrative staff. Additional responsibilities include recruiting and hiring sales staff, training, managing and coaching sales managers to meet company goals and maximize hotel revenues. The role requires proficiency in general computer knowledge and the ability to train and monitor both group and transient contractual agreement processes, including quoting rates, sending referrals, setting tracers, and managing retention, reactivation, and acquisition accounts. The DOS reports directly to the General Manager and Regional Vice President of Sales. Communication and organizational skills are of the utmost importance.
This is a salaried position with compensation ranging from $140,600 to $179,200.
Benefits
Free Room Nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance
401K with company match
Paid vacation, sick days, new child leave, and personal day
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee Stock Purchase Plan
Discounts at various retailers-including Apple, AT&T, Verizon, Headspace, and many more
Qualifications
6 years or more of progressive hotel Sales experience (typically with Hyatt)
Demonstrated ability to effectively interact with people of diverse cultural, disability, and ethnic backgrounds
Previous hotel pre‑opening experience preferred for opening hotels
Demonstrated history of success
Results‑driven, energetic, and focused
Service‑oriented style with professional presentation skills
Hospitality degree an asset
Strong leadership, high energy, entrepreneurial spirit, and proven track record in high‑volume concepts; effective communicator; commitment to exceptional customer service and bottom‑line improvement
Clear concise written and verbal communication skills in English
Proficiency in Microsoft Word and Excel
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Why Hyatt?
Grand Hyatt hotels provide superior services and elevated experiences. Looking for a classic beginning in your next career? Apply today at careers.hyatt.com.
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