Hotel auditor vs guest services agent

The differences between hotel auditors and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel auditor has an average salary of $31,987, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a hotel auditor include reservations, audit reports and front desk. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Hotel auditor vs guest services agent overview

	Hotel Auditor	Guest Services Agent
Yearly salary	$31,987	$29,063
Hourly rate	$15.38	$13.97
Growth rate	-	-
Number of jobs	19,346	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Hotel auditor vs guest services agent salary

Hotel auditors and guest services agents have different pay scales, as shown below.

	Hotel Auditor	Guest Services Agent
Average salary	$31,987	$29,063
Salary range	Between $23,000 And $43,000	Between $23,000 And $36,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	East-West Center
Best paying industry	-	Hospitality

Differences between hotel auditor and guest services agent education

There are a few differences between a hotel auditor and a guest services agent in terms of educational background:

	Hotel Auditor	Guest Services Agent
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Hotel auditor vs guest services agent demographics

Here are the differences between hotel auditors' and guest services agents' demographics:

	Hotel Auditor	Guest Services Agent
Average age	37	37
Gender ratio	Male, 47.1% Female, 52.9%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 8.3% Unknown, 6.8% Hispanic or Latino, 20.3% Asian, 12.3% White, 50.8% American Indian and Alaska Native, 1.6%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	13%	13%

Differences between hotel auditor and guest services agent duties and responsibilities

Hotel auditor example responsibilities.

Resolve customer concerns and make reservations over the phone.
Support guests with reservation requirements through in-depth communication and preparation of check-in materials.
Transmit and receive messages using telephone or switchboard.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Hotel auditor vs guest services agent skills

Common hotel auditor skills

Reservations, 32%
Audit Reports, 20%
Front Desk, 16%
Customer Service, 11%
Guest Service, 11%
Room Availability, 4%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%