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Hotel reservationist vs front desk concierge

The differences between hotel reservationists and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel reservationist has an average salary of $32,086, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a hotel reservationist include reservations, front desk and reservation system. The most important skills for a front desk concierge are reservations, PET, and customer service.

Hotel reservationist vs front desk concierge overview

Hotel ReservationistFront Desk Concierge
Yearly salary$32,086$30,292
Hourly rate$15.43$14.56
Growth rate--
Number of jobs1,85665,071
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 45%
Average age3737
Years of experience--

Hotel reservationist vs front desk concierge salary

Hotel reservationists and front desk concierges have different pay scales, as shown below.

Hotel ReservationistFront Desk Concierge
Average salary$32,086$30,292
Salary rangeBetween $23,000 And $43,000Between $22,000 And $40,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Gensler
Best paying industry-Media

Differences between hotel reservationist and front desk concierge education

There are a few differences between a hotel reservationist and a front desk concierge in terms of educational background:

Hotel ReservationistFront Desk Concierge
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Hotel reservationist vs front desk concierge demographics

Here are the differences between hotel reservationists' and front desk concierges' demographics:

Hotel ReservationistFront Desk Concierge
Average age3737
Gender ratioMale, 25.3% Female, 74.7%Male, 38.9% Female, 61.1%
Race ratioBlack or African American, 9.9% Unknown, 6.4% Hispanic or Latino, 16.7% Asian, 14.3% White, 51.6% American Indian and Alaska Native, 1.2%Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between hotel reservationist and front desk concierge duties and responsibilities

Hotel reservationist example responsibilities.

  • Complete and process hotel reservations with professionalism and confidentiality.
  • Call center scheduling of national and international reservations, trouble shoot customer issues
  • Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
  • Transmit and receive messages, using telephones or telephone switchboards.

Front desk concierge example responsibilities.

  • Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
  • Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
  • Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
  • Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
  • Obtain accurate information from patients upon registration
  • Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.
  • Show more

Hotel reservationist vs front desk concierge skills

Common hotel reservationist skills
  • Reservations, 74%
  • Front Desk, 11%
  • Reservation System, 7%
  • Hotel Guests, 5%
  • Inbound Calls, 3%
Common front desk concierge skills
  • Reservations, 21%
  • PET, 12%
  • Customer Service, 8%
  • Patients, 8%
  • Strong Customer Service, 7%
  • Front Desk Operations, 6%

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