Housekeeper/front desk vs front desk associate

Differences between housekeeper/front desk and front desk associate duties and responsibilities

Housekeeper/front desk example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Make reservations cancel reservations cash handling cleaning rooms
• Direct all making/editing reservations, taking payments, transportation.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Disinfect equipment and supplies using steam operate sterilizers and germicides.

Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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