Housekeeper/front desk vs front desk lead

Differences between housekeeper/front desk and front desk lead duties and responsibilities

Housekeeper/front desk example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Make reservations cancel reservations cash handling cleaning rooms
• Direct all making/editing reservations, taking payments, transportation.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Disinfect equipment and supplies using steam operate sterilizers and germicides.

Front desk lead example responsibilities.

• Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Conduct in-person and telephone customer service, including guest check-in and booking reservations.
• Perform PBX duties in the absence of an operator
• Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
• Collect co-payments when necessary and answer any necessary questions if ask by patients.
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