Housekeeper/front desk vs guest services agent

Differences between housekeeper/front desk and guest services agent duties and responsibilities

Housekeeper/front desk example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Make reservations cancel reservations cash handling cleaning rooms
• Direct all making/editing reservations, taking payments, transportation.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Disinfect equipment and supplies using steam operate sterilizers and germicides.

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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