Information technology analyst jobs in Plano, TX

The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are seeking an experienced and self-driven IT / Systems Analyst to support the ongoing modernization of our business systems across multiple entities. The ideal candidate will have hands-on experience in aerospace or aviation maintenance environments, with strong working knowledge of Quantum ERP and Corridor MRO systems. This role requires a proactive individual who thrives in a fast-paced, entrepreneurial environment, can operate with limited oversight, and takes ownership in driving process improvement, system integrity, and data-driven decision support. Key Responsibilities: Serve as the primary system administrator and functional lead for Quantum ERP and Corridor MRO systems. Manage user accounts, roles, permissions, and workflow configurations to maintain data integrity and system security. Partner with Finance, Operations, Sales, and Supply Chain to document, streamline, and automate end-to-end business processes. Develop and maintain custom reports, dashboards, and data extracts to enhance operational visibility and leadership decision-making. Proactively identify opportunities for system and process improvements, presenting practical recommendations to management. Collaborate with internal IT, cybersecurity partners, and software vendors to ensure secure and compliant data management. Troubleshoot and resolve system or user issues in a timely, customer-focused manner. Provide training, documentation, and ongoing support to new and existing users. Qualifications: Bachelor's degree in Information Systems, Computer Science, Business, or related field. 3-7 years of experience in IT systems analysis or ERP administration, ideally in aerospace, aviation maintenance, or manufacturing. Hands-on experience with Quantum Control ERP (Component Control) and/or Corridor MRO software required. Strong proficiency in SQL, Excel, and report-building tools; Power BI experience strongly preferred. Familiarity with data integration tools, APIs, and middleware. Strong understanding of accounting, inventory, and maintenance workflows. Proven ability to work independently, prioritize competing tasks, and deliver results with limited supervision. Exceptional analytical, troubleshooting, and communication skills, with a focus on cross-functional collaboration. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs. Salary Range - $80,000 - $90,000 Benefits: Medical, Dental, Vision, 401k, etc. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: *The California Fair Chance Act *Los Angeles City Fair Chance Ordinance *Los Angeles County Fair Chance Ordinance for Employers *San Francisco Fair Chance Ordinance

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment. Duties and Responsibilities: Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance. Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary. User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems. System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability. Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions. Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations. Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements. Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences. Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders. Compliance: Ensure applications adhere to organizational security policies and audit requirements. Knowledge, Skills, and Abilities Bachelor's/University degree or equivalent experience in the oil and gas industry preferred 1+ years of hands-on SQL experience preferred Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML Coding - Some experience in writing and interpreting scripts, PowerShell, Python Business process mindset - translate operational needs into technical solutions Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision Personal skills - Communication, self-study and a desire to your grow knowledge base and a career Equal Opportunity Employer Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are seeking a detail-oriented and customer-focused Desktop Support Analyst to join our IT team. This role is responsible for delivering technical assistance, troubleshooting hardware and software issues, and ensuring end-user workstations operate efficiently. This role will also include responsibility in managing the primary help desk system for ticket reporting. The ideal candidate has excellent communication, troubleshooting skills, good judgement of priorities, and a commitment to providing high-quality, personable technical support with abundance of patience. Key Responsibilities Provide technical support to end users via phone, email, chat, and in-person. Support and resolve issues related to desktops, laptops, printers, peripherals, operating systems, and desktop applications (Microsoft Windows), and mobile smartphones (iOS, iPadOS, Android). Install, configure, and maintain computer hardware, printers, mobile devices, and related equipment for Microsoft Windows and Apple iOS, Android. Set up and support user accounts, permissions, and access controls in company systems directories. Document all support requests, troubleshooting steps, and resolutions in the help desk system. Set up IT equipment at the office for users, including desk monitors, laptop docks, network cables, testing devices, and updating firmware. Assist with onboarding and offboarding of employees, including workstation setup and hardware allocation, wipe, refresh, and deploy laptops, mobile devices. Monitor and assist in addressing vulnerabilities identified in Endpoint EDR and XDR solutions. Maintain and manage IT desktop support system through automation and reporting. Maintain inventory of IT equipment and support asset management processes. Escalate complex issues to higher-level technical teams when necessary. Follow IT policies, procedures, and security best practices. Participate in IT projects such as technology upgrades, migrations, and system deployments. Qualifications Required Excellent communication, customer service, and time management skills. Minimum of two years of experience in desktop or technical support. Strong knowledge of Microsoft Windows, Apple iOS, Android. Familiarity with common enterprise applications (Microsoft 365, AV, and VPN solutions.) Understanding of Microsoft networking fundamentals. Experience troubleshooting hardware components (memory, hard drives, peripherals). Perform light duty cable runs under desks, cubicles, and conference rooms. Ability to lift and move computer equipment as needed Preferred Experience Customer service or user-oriented support highly desired Experience with device management and deployment tools Experience with ticketing systems Work Environment Full-time on-site in-office 5-days a week Educational Requirements Four-year college degree in CS / CIS or related industry experience or equivalent.

About the Role We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments. You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance. What You'll Do Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning. Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices. Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices. Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues. Administer firewalls, VPNs, MFA, endpoint protection, and access controls. Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies. Conduct proactive audits, identify vulnerabilities, and execute remediation plans. Manage user access, onboarding/offboarding permissions, and account provisioning. Oversee backup procedures, disaster recovery strategies, and system hardening initiatives. Train staff on cybersecurity best practices across all locations. Coordinate with external vendors, ISPs, software partners, and hardware suppliers. Maintain IT documentation, asset inventory, system configurations, and incident reports. What You Bring 3-5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required). Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings. Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred. Strong technical proficiency in: Network administration & firewall management VPNs, endpoint protection, MFA Microsoft 365 / Google Workspace Cloud tools and remote-access technologies Solid understanding of PCI-DSS and data security standards. Ability to diagnose and resolve complex technical issues quickly and independently. Strong communication skills with the ability to support both technical and non-technical staff. Ability to travel locally between sites as needed. Preferred (Not Required) Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar. Experience developing IT or cybersecurity policies and frameworks. Why Join Us High-impact role overseeing IT and cybersecurity operations across multiple sites. Opportunity for career growth within a rapidly expanding organization. Supportive leadership and a collaborative team culture. Competitive compensation and long-term stability.

Job Title: SAP ABAP Technical Lead - Plan to Perform Duration: Full-time Interview Process: Video Interview Visa: U.S. Citizens or Green Card Holders only (due to government contract requirements) Key Responsibilities Lead and oversee SAP ABAP development across Plan to Perform processes Design, develop, and enhance ABAP programs, including Reports, Interfaces, Conversions, Enhancements, and Forms (RICEF) Provide technical leadership for SAP modules such as PP, APO, S/4HANA P2P, and related planning solutions Translate functional requirements into technical designs and specifications Ensure adherence to SAP best practices, coding standards, and performance optimization Support system integrations, IDocs, BAPIs, RFCs, and APIs Manage technical design reviews, code reviews, and mentoring of ABAP developers Troubleshoot complex production issues and drive root-cause analysis Collaborate with business stakeholders, functional consultants, and project managers Support SAP upgrades, migrations, and S/4HANA transformations Required Skills & Qualifications 8+ years of SAP ABAP development experience Strong hands-on experience with Plan to Perform / Plan to Produce business processes Expertise in ABAP Objects, CDS Views, AMDP, Enhancements, and User Exits Experience with SAP PP, APO, IBP, or S/4HANA Manufacturing solutions Strong knowledge of RICEF development and integration techniques Experience leading technical teams and managing offshore/onshore coordination Solid understanding of performance tuning and debugging

Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. Employees of Bioworld consider it to be an honor and a privilege to be part of the hottest, most creative, dynamic company in the industry! We are seeking skilled candidates who are excited to join this amazing team! We Believe in Great Brands: Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself. Creative Culture: Our multi-disciplinary team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We prize collaboration and believe innovation comes from a diversity of creative ideas. We are the Market: Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction. Position Overview Reporting to the Director of Business Applications, the ERP IT Operations Manager is responsible for leading the strategic vision, implementation, and continuous improvement of our ERP systems. This role requires a blend of technical expertise, business acumen, and leadership capabilities to support enterprise-wide operations, exclusively within Microsoft Dynamics 365 Business Central. The ideal candidate will drive innovation, ensure system reliability, and guide cross-functional teams to optimize business processes and maximize system performance. Key Responsibilities Define and manage the ERP program strategy, vision, and roadmap. Lead the implementation, enhancement, and maintenance of ERP solutions, extensions, and third-party integrations. Oversee Business Central upgrades and ensure version control across all platforms. Develop and monitor KPIs to assess system performance and project effectiveness. Collaborate across engineering, development, and business teams to ensure alignment and solution delivery. Manage external vendor relationships and third-party developers. Ensure integration of ERP initiatives with enterprise goals, adjusting scope, budget, or timelines as needed. Utilize Agile/Scrum methodologies to manage project delivery. Partner with business leaders to identify and prioritize technology solutions. Provide detailed status reports on project progress, milestones, risks, and resources. Lead, coach, and develop high-performing technical and functional teams. Qualifications & Experience Must have a minimum of 6 years of hands-on experience with Microsoft Dynamics 365 Business Central. Candidates without this experience will not be considered. 7+ years of experience with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV). Strong critical thinking, project planning, and multitasking skills. Proven leadership experience managing ERP teams and initiatives. Expertise in deploying, maintaining, and optimizing ERP systems and integrations. Proficient in Agile methodologies and project execution. Strong communication and stakeholder management skills. Preferred: 10+ years of experience as a techno-functional lead with Dynamics 365 Business Central. Experience leading full lifecycle ERP implementations (at least three). Industry experience in retail manufacturing, Print on Demand (POD), or wholesale. Functional knowledge of all BC modules and PLM systems. Familiarity with third-party tools such as: Insight Works (License Plating, Advanced Inventory Count, Scanners) Lanham (eShip/eReceive, Inbound Container, OWR, Rate Shopping) Experience with Power Apps and Power Automate. Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate. Six Sigma or APICS certification. Knowledge of licensing and royalty structures. Build and foster a high-performing team culture through development, recognition, and clear communication. Oversee recruitment, hiring, training, and performance management of internal and external ERP team members. Conduct regular performance reviews and implement strategies for professional growth and succession planning. Provide mentorship and technical guidance to both functional and technical staff. Education Requirement Bachelor's degree in Information Technology, Computer Science, Business Management, or related field. Minimum 5 years of experience in ERP operations or a similar leadership role. Work Schedule Hours of operation: Monday-Friday: 8:30am - 5:30pm; extended work hours depending on volume. On-call availability for resolving emergency issues from home.

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Greetings from Photon!! Who are we? Photon has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check ***************************** We are seeking a Senior IT System Analyst with advanced Product analyst experience to play a critical role in building and enhancing a complex Investment Platform. This position is ideal for a client-focused, strategic thinker with deep analytical skills who thrives at the intersection of business operations, data, and product innovation. Your role will blend leadership and planning expertise with a passion for delivering results. This role requires a self-starter who can champion collaboration and cultivate close partnerships with business stakeholders and development teams to help craft and implement solutions across both client (front-end) and server-side (back-end) technologies. Key Expertise and Experience 10+ years of Systems Analysis experience. Demonstrated expertise in interviewing and extracting high-quality business requirements from stakeholders using the Agile/Scrum methodology. Ownership and execution of requirements analysis sessions to elicit business needs and translate them into clear, relevant system requirements. Anticipating, discovering through ongoing interaction with, and prioritizing client/partner needs to serve as their voice and guide Engineering Leaders and Technology teams. Excellent analytical, reporting, and problem-solving skills, including strong judgment, issue management, and root cause analysis techniques. Excellent interpersonal, relationship management, and facilitation skills. Demonstrated ability to effectively balance ** multiple tasks and priorities** in a fast-paced environment. Excellent verbal and written communication skills with keen attention to detail. Experience with Alternative Investments, Digital Assets, Private Market, or Liquid Alternatives is preferred. Required Skills and Background Bachelor's degree with 10+ years of experience as a product analyst, business analyst, or similar role in a digital or operational transformation environment, focused on customer or internal-facing solutions. Strong understanding of operations workflows and processes, preferably within financial services or another regulated industry. Ability to translate technical requirements and operational processes into intuitive, actionable product requirements. Demonstrated experience in informing product strategy and delivery, including opportunity identification, solution design, and collaborating with technology teams for implementation. Proficient with collaboration and planning tools such as JIRA, Confluence, Miro, or other analytics and product management platforms. Proficient with Agile development methodologies and working with cross-functional product teams, engineering teams, and business stakeholders. Strong communicator with proven stakeholder management and storytelling skills; effectively conveys technical and business concepts verbally and in writing, using data and visualizations. A resourceful problem-solver who can identify issues, explore potential solutions, and define the next course of action. Ability to facilitate challenging conversations with business stakeholders through strong presentation skills, using data and analysis to influence decision-making outcomes. Experience with and understanding of SQL, relational databases, and data models, and fluency with API contracts is preferred.

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

Reporting to the CIO, the Senior Manager of Infrastructure is responsible for servicing as a team leader in the Information Technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. Must have a solid background within Infrastructure, Service Desk, and Cyber Security in prior hands-on roles. Essential Functions: Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements. Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime. Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success. Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency. Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives. Responsibilities & Duties: Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service. Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands. Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware. Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications. Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software. Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization. Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations. Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats. Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols. Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders. Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data. Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees. Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support. Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience. Set performance goals, conduct evaluations, and provide professional development opportunities for team members. Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services. Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services. Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection. Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements. Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience. Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools. Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management. Education and Experience: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus 10+ years of experience working in Infrastructure Operations, supervising technology teams, and overseeing information technology projects required Minimum of 5 years of experience in a leadership or management role in an IT setting required Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems Exceptional leadership and decision-making skills Solid knowledge of project management principles Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization

Company - Our client is a national healthcare services leader, widely recognized for its extensive network of occupational health centers. Known for innovation and operational excellence, this organization is committed to improving workforce health outcomes and is supported by a collaborative, data-driven culture. Job Title - Senior Outcomes Analyst Location - Addison, TX (hybrid, 3-4 days/week in office; candidates must live within 40 miles) Role Type - Direct Hire Must Have Skills: Proficiency in SQL and Excel Experience working with large, complex data sets Strong analytical skills for identifying trends, patterns, and operational behaviours Demonstrated ability to implement and monitor programs post-deployment Excellent written and verbal communication skills Responsibilities and Job Details: Analyze performance metrics and outcomes across multiple locations to identify inefficiencies and bottlenecks Support and maintain data infrastructure and pipelines (approx. 40% of role) Interpret data and contribute to program development and solutioning initiatives (approx. 60% of role) Collaborate with a small, close-knit team to deliver actionable insights for operational improvements Work closely with center teams to support strategic initiatives Communicate findings and recommendations clearly to both technical and non-technical stakeholders Administer outcome-based programs and track ongoing effectiveness Contribute to the continuous improvement of data processes and tools Participate in onsite interviews and technical assessments as part of the hiring process No relocation assistance provided; candidates must be USC or GC holders

Application Analyst II REMOTE Application Analyst II-REMOTE -Experience with Clinical 3rd Party Applications Experience with cardiology, radiology, lab, PACS, Sleep Lab (Cadwell) and PFT (Breeze Suite) Monday-Friday

About Us: At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Systems Administrator to join our dynamic team and further our commitment to excellence. Why Join DivergeIT? At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications. What is the job like? Consult with clients on their initiatives, provide Tier 3 Support, and special projects. Provide Tier 3 Support for internal DivergeIT Teams across multiple client platforms. Provide Technical Leadership to the Systems Operations Center and other teams. Lead Crews formed to resolve complex technical issues. Interact with Microsoft Advanced Support. Administer and improve internal systems tools to improve operational support and compliance. Act as Senior Technical lead on Security related incidents across a large client base. Experience Experience with designing and implementing networks with routers, switches, and multiple VLANs Experience with implementing Active Directory environments from scratch Powershell experience Experience with client / server environments in Windows / SQL What are the requirements? 5 Years of Systems Engineer experience (At least one Microsoft Expert certification within past 3 years) Microsoft 365 expert (preferably with M365 Administrator Expert certification) Microsoft Azure Fundamentals (AZ-900) Preferred Microsoft Teams Configuration and Optimization Experience Microsoft Defender (M365, Cloud & Endpoint) resolution background Strong Network knowledge (preferably within Meraki systems) and various SMB firewall platforms Proven background in virtualization technologies (e.g. Hyper-V, VMWare, etc.) RMM and Network Tools Automation and Powershell scripting background Benefits include (once eligible): Health Insurance Dental Insurance Vision Insurance Unlimited PTO 401(k) with a matching program

Direct Hire (No C2C or third-party submissions) Schedule: 2 days onsite weekly Interview Process: 1st round is onsite; 2nd round virtual Responsible for driving the development, implementation, communication, and maintenance of technology policies, standards, and procedures that align with industry standards and regulatory requirements. Ensures technology processes adhere to regulatory requirements, effectively manage risks, and establish strong governance practices. Develops and implements controls, monitors compliance, and supports risk management activities. Requirements: Bachelor's Degree in Information Security, Computer Science, Information Technology, or a related field preferred. Minimum of six (6)+ years' experience working in Cybersecurity GRC, policy development, risk management, or a similar field. Experience with GRC tools (e.g., Archer, ServiceNow, OneTrust). Proficiency in using data analysis and reporting tools (e.g., Excel, Power BI). Relevant certifications such as CISM and/or CISA are highly desirable. Other must haves: Experience managing policy governance function such as leading policy updates, installing new policy, aligning regulatory & best practices Technical Process - needs expertise around understanding of alignment & frameworks and will be working with Product Owner Regulatory Frameworks Preferred: Financial services or banking background ServiceNow IRM (Integrated Risk Management) experience Duties: Lead the development and implementation of comprehensive cybersecurity and IT policies, standards, and guidelines. Continuously evaluate and update cybersecurity and IT policies to ensure they remain current and effective. Ensure policies comply with relevant laws, regulations, and industry standards (e.g., NIST, FFIEC, GLBA, NYDFS, SOX, PCI-DSS). Collaborate with cross-functional teams-including IT, legal, compliance, and other departments-to ensure cybersecurity policies align with business objectives. Translate complex information and documentation into clear, user-friendly concepts. Provide specialized expertise and consultation to perform framework-oriented risk assessments, identify deficiencies, generate reports, and recommend prioritized, actionable solutions to mitigate risks and enhance overall security posture. Stay informed about the latest cybersecurity threats, trends, and best practices. Maintain accurate and up-to-date records of policy reviews, risk assessments, training activities, and incident responses. Benchmark organizational policies against industry standards and best practices. Develop and implement governance frameworks for cybersecurity policy management. Monitor key performance indicators, conduct gap analyses and risk assessments, and implement frameworks as needed. Test and monitor the effectiveness of controls. Establish feedback loops and analyze metrics to continuously improve cybersecurity policies based on audit findings, incident reviews, and emerging threats. Lead and support internal and external audits and assessments of cybersecurity policies and practices. Ensure identified audit and assessment findings are tracked to closure. Maintain comprehensive documentation of all cybersecurity policies, procedures, and related activities. Communicate policy requirements and updates to all relevant stakeholders. Identify opportunities for innovation and improvement in cybersecurity policy and practice. Propose suitable mitigation strategies and verify the effectiveness of remediation plans.

**Our Client:** A leading provider of innovative AI and cybersecurity solutions is seeking an **AI Security Engineer (Generative AI Focused)** to support a **global automotive industry client**. This contract role involves securing a next-generation **Chat GPT-like conversational AI platform** designed for the client's website to enhance customer engagement, support, and service automation. **Position:** AI Security Engineer (Generative AI Focused) **Duration:** Contract 1-2 Year] **Location:** Plano, Texas, United States **Work Arrangement:** Hybrid **Role Summary:** Our automotive industry client has deployed a **generative AI-powered chatbot** to streamline customer interactions, provide real-time support, and improve user experience on their website. As the AI Security Engineer, you will ensure the **security, compliance, and resilience** of this AI system, protecting sensitive customer data and preventing adversarial attacks. You'll collaborate with AI/ML teams to secure the platform's infrastructure, develop threat detection mechanisms, and align with automotive industry cybersecurity standards (e.g., ISO 26262, SAE J3061). **Key Project Focus:** - Securing a **customer-facing generative AI chatbot** for automotive service inquiries, sales support, and personalized recommendations. - Ensuring compliance with **automotive-specific regulations** and data privacy laws (e.g., GDPR, CCPA). - Mitigating risks related to AI model poisoning, data leakage, and adversarial prompts in a high-traffic web environment. **Responsibilities:** - Assess the Chat GPT-like AI platform for vulnerabilities in model architecture, training data, and deployment pipelines. - Design and implement security controls to protect customer data, AI models, and backend APIs (e.g., OAuth, encryption). - Integrate security into the AI development lifecycle (DevSecOps) for the automotive chatbot project. - Conduct penetration testing and red-team exercises to simulate adversarial attacks on the generative AI system. - Develop real-time monitoring solutions for detecting anomalies, data manipulation, or unauthorized access in the chatbot's workflows. - Partner with automotive IT teams to secure cloud infrastructure (AWS/Azure) and containerized environments hosting the AI platform. - Provide security training to cross-functional teams on responsible AI usage and compliance in the automotive sector. **Ideal Candidates Will Have:** - Experience securing **customer-facing AI chatbots** or generative AI systems in regulated industries. - Familiarity with **automotive cybersecurity frameworks** (e.g., ISO 26262, SAE J3061) and data privacy standards. - Hands-on expertise in **adversarial machine learning**, prompt injection attacks, and model hardening techniques. - Proficiency in securing **cloud-native AI pipelines** (AWS SageMaker, Azure ML) and containerization (Kubernetes, Docker). - Knowledge of **NLP security challenges** (e.g., data bias, content generation risks) in conversational AI. **Required Skills/Experience:** - Bachelor's/Master's in Computer Science, Cybersecurity, or related field. - 3+ years in AI/ML security, with a focus on **generative AI (LLMs, transformers)** and automotive/digital services. - Strong Python/R programming skills for security automation, threat modeling, and AI model analysis. - Certifications: CISSP, CISM, CEH, or GIAC (preferred). - Experience with **automotive customer service systems** (e.g., CRM integration, chatbot workflows). Azure Enterprise enviroment, AWS Cloud Services Enviroment. **Other Skills:** - Understanding of **automotive business processes** (sales, service, customer support). - Ability to communicate technical risks to non-technical stakeholders in an automotive context. - Familiarity with **OTA updates** or secure deployment of AI models in connected vehicle ecosystems. **Important Notes:** - The project involves close collaboration with the client's automotive IT, AI development, and customer experience teams. - Travel to automotive client sites may be required for security audits or incident response.

Systems Engineer - IV Duration: Contract We are seeking a highly skilled Systems Engineer - IV to join our team in Irving, Texas. This is a fully in-office position requiring presence in the office 5 days a week. The ideal candidate will have expertise in prompt engineering, GitHub Copilot, AI LLM/SLM building and fine-tuning, and core API development using AI skills. The role involves leveraging AI capabilities to enhance code development speed and quality. You will be responsible for the design and development of medium to highly complex systems within the NSA architecture. This position also requires collaboration with IT and business partners to deliver NSA, MARVEL, and OMNI deliverables. Responsibilities: Design and develop medium to highly complex systems in NSA architecture. Collaborate with GTS and business stakeholders to implement business requirements. Work closely with business owners and subject matter experts on requirements gathering and design. Implement Agile practices on all project and development work. Ensure system reliability, scalability, and adherence to best security practices. Develop and deliver high-quality tested code in collaboration with a global team of developers. Drive the consolidation of tools and automation of performance results and data. Work closely with the Quality Assurance team to ensure code quality and timely delivery of fixes for defects. Lead medium to large-sized projects using both offshore and onshore resources, providing guidance to junior staff members. Provide technical direction on solutions for various interfaces and APIs for internal and external systems. Act as a technical SME for the eCommerce system and lead development teams. Qualifications: Bachelor's degree in computer science, software engineering, or a related field, or four or more years of work experience. Six or more years of relevant experience demonstrated through work, military experience, or specialized training. Experience in Java 8 reactive programming. Knowledge of Spring Boot framework and its various modules. Experience with REST services using JSON structures and methods like GET, POST, and PUT. Experience with PNO layer and Cassandra DB. Proficiency in Microservices, AWS, Docker, Kubernetes containerization, EKS, and GraphQL. Experience with DevOps tools such as GIT, Jenkins, JIRA, Ansible, and Test-Driven Development tools (e.g., JUnit, Selenium, Sonar, Kibana, Grafana). Experience in designing, developing, and troubleshooting API proxies. Knowledge of service-oriented multi-tier applications. Ability to manage multiple assignments and deliver integrated roadmaps for system maintenance and development. Superior written and oral communication skills. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60 - $65 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

A growing cybersecurity focused MSP in the Denton area is seeking a Systems Engineer Tier 2.5 to support continued client growth and help deliver infrastructure improvements across Microsoft cloud and on prem environments. This position is well suited for an engineer who enjoys a mix of escalations, discovery work, and steady project execution while working closely with senior technical leadership. What You Will Do • Participate in technical discovery, requirements gathering, and gap analysis across client environments • Implement improvements within Microsoft 365, Azure, Intune, and Entra ID • Support project work such as migrations, server refreshes, virtualization updates, and security hardening • Handle escalations involving Windows Server, Exchange, identity, and connectivity issues • Assist with scoping, documentation, and project planning in partnership with senior engineers • Maintain organized documentation and follow established standards and best practices What You Bring • MSP experience required • Experience with Windows 10 and 11 and Windows Server 2016, 2019, and 2022 • Knowledge of Microsoft Exchange 2016 and 2019 • Strong experience with Azure, Microsoft 365, Intune, and Entra ID • Experience with Hyper V, VMware, and ESXi • Solid troubleshooting skills, clear communication, and good documentation habits Compensation and Benefits • Salary range $100,000 to $110,000 • Medical, dental, vision, and life insurance • Ongoing certification support and access to Microsoft cloud partner training resources