Help Desk Technician
Information technology/support technician job in North Wales, PA
Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment.
In this role, you'll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting.
This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA...
🔧 What You'll Be Doing:
• Provide onsite Help Desk support for end users
• Troubleshoot Microsoft (Office 365) and line-of-business applications
• Support hardware including workstations, servers, and printers
• Assist with network issues (WAN/LAN, routers, switches, firewalls, WiFi)
• Support network security tools and practices
• Assist with VoIP system support
• Administer Active Directory (users, GPOs, OUs, permissions, etc.)
• Support backups and disaster recovery processes
• Provide basic VPN and Remote Desktop support
• Monitor system alerts via RMM tools and respond to service tickets
• Participate in an after-hours on-call rotation
• Serve as the SME for assigned technologies and systems
✅ What We're Looking For:
• Strong communication and customer service skills
• Solid troubleshooting and problem-solving ability
• Able to prioritize and multitask in a fast-paced environment
• Familiarity with common Help Desk tools and workflows
• Strong technical aptitude with eagerness to learn
Desktop Support Specialist
Information technology/support technician job in Doylestown, PA
Required Skills & Experience
2yrs+ Desktop / IT Support experience
Hardware/Software troubleshooting
Mobile device support
Strong communication skills
Reliable transportation and active DL
Nice to Have Skills & Experience
Coming from Healthcare/Hospital (or similar highly regulated environment)
Associate or Bachelors degree or certifications
Job Description
We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions)
Day to Day Summary
We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients.
The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to:
Support for laptops and desktops
Microsoft/Office Suite
Deskside support for doctors and clinical staff
Project support (equipment refresh, windows upgrades, etc)
MUST: Have valid driver license and a vehicle
Desktop Technician
Information technology/support technician job in Collegeville, PA
Responsibilities
• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
• 1+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC's/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
Work Environment
• Office environment
INFORMATION TECHNOLOGY SPECIALIST
Information technology/support technician job in Stroudsburg, PA
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
IT Junior System Administrator
Information technology/support technician job in Telford, PA
We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.
Responsibilities:
Provide technical support to end users for hardware, software, and network-related issues.
Identify, research, and resolve a wide range of technical problems.
Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
Perform proactive monitoring of computer systems using appropriate tools and utilities.
Document, track, and monitor incidents and requests to ensure prompt resolution.
Work directly with users to resolve more complex technical issues requiring additional time and expertise.
Participate in projects aimed at improving IT services and customer satisfaction.
Assist in planning and tracking team goals and objectives.
Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.
Requirements:
Associate degree (2-year) in Information Technology or a related discipline.
2-5 years of experience in technical support or a computer-related field.
Advanced troubleshooting and problem-solving skills.
Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
Excellent communication and organizational skills.
Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
Demonstrated ability to work well in both team-based and individual settings.
Comfortable interacting with a user base with varying technical expertise.
Intermediate knowledge of infrastructure support components, including:
Desktop systems, tools, and utilities
Server operating systems and administration tools
IT networking and voice systems
Support Technician 1 - Domestic Relations
Information technology/support technician job in Easton, PA
Begin an exciting career working for the Domestic Relations division of Northampton County's Court Administration! These positions offer comprehensive medical/dental benefits along with generous paid Personal, Vacation, Sick and Family Sick leave time!
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the . We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at ********************** or ************.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
GENERAL PURPOSE
The Support Technician 1 position is responsible for specialized work functioning in support of the County's Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth's Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position's role in support of one or more Conference Officers.
SUPERVISION RECEIVED
This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor.
SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees.
ESSENTIAL DUTIES OF THE POSITION
Reviews and processes correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.
Compiles data for Conference Officer's use, may compose routine correspondence, letters, notices, forms, etc.
Updates files as necessary. Assembles materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court. Completes forms requires to initiate, follow up, or complete processing of support activities.
Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.
Enters data in computer system to update and maintain support accounts, receives reminders to review case status, pulls case, and refers to staff member for action.
Answers overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explains general functions and operations of office, or provides status of case.
Schedules and reschedules appointments and pre-trial conferences.
* An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE - Completion of a high school, or general equivalency diploma; AND
At least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting; OR
Equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program.
Knowledge of the organizational relationships within the Domestic Relations Court and related programs.
Knowledge of functions, operations, and procedures of the Commonwealth's central child support collection program.
Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters.
Skill in organizing workload, addressing priorities, and completing clerical processing requirements.
Ability to compile and prepare court orders, and understand payment schedules and other child support information.
Ability to input, access, and interpret computer data.
Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices.
Ability to read, write, speak, understand and communicate in English to perform the duties of this position.
TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)
PAY GRADE: CN-15
UNION STATUS: COURT APPOINTED NON-PROFESSIONAL UNIT
Updated December 2021
Computer Field Technician
Information technology/support technician job in Bethlehem, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support Techician
Information technology/support technician job in Bethlehem, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
I.T. Services Field Technician
Information technology/support technician job in Palmerton, PA
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support
Pencor and its subsidiaries are Equal Opportunity Employers
PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department.
The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers.
This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required.
Responsibilities include but are not limited to:
Installation and testing of cabling, equipment and peripherals for Telephone and data networks
Performing basic troubleshooting and testing of installed equipment
Performing cut-over and training for POTS and VOIP phone installations
Other duties as assigned
Qualifications:
Associates Degree and/or a combination of related industry experience and certifications
2+ years hand on experience with the installation of structured cabling for data and Telecom systems
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Understanding of Wi-Fi technologies
General knowledge of the full range of products and capabilities typically found in an SMB environment
Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment
Experience using MS Word, Excel, Viso and standard Microsoft applications
Experience with Data and Telecom network installations
Experience with POTS and VOIP phone services and requirements
Experience with standard networking equipment such as routers and switches
Excellent Communications Skills - Oral and Written
Excellent Organizational and Time Management Skills
Ability to use common hand/power tools and test equipment
Ability to lift and carry up to 40lbs
Ability to work well at heights on ladders, bucket trucks and roofs
Ability to present a professional appearance and provide exceptional customer service at all times and in all situations
Ability to travel and perform duties throughout our service footprint
Ability to work overtime and flexible schedules as needed
INDLP
IT Support Technician
Information technology/support technician job in Easton, PA
We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane ‘n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job!
What you'll do
Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals.
Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality.
Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed.
Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO).
Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees.
Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security.
Document technical procedures, configurations, and troubleshooting steps for future reference.
Collaborate with other departments to implement IT projects and initiatives effectively.
Provide training and support to end-users on IT-related topics, tools, and software applications as needed.
Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met.
What you need to thrive in this role
Minimum of two years of relevant experience in IT support or a related field.
Formal education from college or technical school in computer science, information technology, or a related discipline.
Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals.
Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO).
Knowledge of IT security best practices and protocols is desirable.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Exceptional customer service, organizational, and prioritization skills.
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues.
Ability to work independently and collaboratively, managing multiple tasks and priorities effectively.
About us Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard. What we offer you At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like:
100% company paid employee medical and vision coverage
Voluntary dental and disability coverages
Company sponsored voluntary life insurance
401(k) with company match
Generous paid time off (including discretionary paid days off designated by the President)
I'm interested, how do I get started? Apply to: *********************************************** PLEASE NOTE - To be considered, all applicants MUST include:
An updated resume
Our hiring management partner is my HR Partner. my HR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview. If you already registered your account on Jobvite, click here to log in and check the status of your application. If you have not yet registered your account, click here to register
.
We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request. Thank you for your interest in our position. We appreciate the time you have taken to apply with us. EOE, M/F/D/V.
Auto-ApplyIT Support
Information technology/support technician job in Raritan, NJ
Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ************************* Job Title: IT Support
Location: Raritan, NJ 08869
DURATION:- 9+ Months
Local candidates only / W2
Job Description
Experienced I/T Analyst support to perform enterprise computer job scheduling support. Responsible for review of requirements, coordination of agent installations, creation of change control and documented support contacts, creation and updates to batch job schedules using Cisco Tidal Enterprise Scheduling Tool. Ability to analyze and implement tasks for existing or proposed schedule changes. The candidate will consult and interface with internal project team members. Review requests, confirm requirements, creating new jobs and schedules, modifying existing jobs and schedules, completing adhoc jobs and schedules, and provide written and verbal status, update or create required documentation.
Technical experience includes Tidal Enterprise Scheduler v5.3 or Tivloi Workload Scheduler (Maestro) v8.2, basic computer knowledge, MS Office products, general knowledge of enterprise batch job scheduling.
Non-Technical- Excellent customer service, interpersonal, communication and team collaboration skills are essential. Ability to perform administrative tasks: Team scheduling, communications, meetings. Ability and willingness to learn
Additional Information
Thanks & Regards,
Shipra Chauhan | Team Recruitment | Mindlance Inc | ************
Deskside Support
Information technology/support technician job in Readington, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: # 17-62692
Location: READINGTON,NJ-08889
Duration: : 1 year (with possible extension)
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
Helpdesk Support Specialist
Information technology/support technician job in Nazareth, PA
E-Logic is seeking a Help Desk Support Specialist to provide day-to-day technical support for township employees.
Responsibilities:
Respond to IT help desk requests for desktops, laptops, and printers.
Configure and troubleshoot email systems and spam filtering tools (Barracuda or better).
Support township staff with workstation setup and maintenance.
Provide employee IT/security training as needed.
Escalate complex issues to senior IT staff.
Qualifications:
Associate's degree in IT or equivalent experience.
1-3 years of IT support experience.
Familiarity with Windows environments, email systems, and printer support.
Strong customer service skills.
Important Notice:
This role is part of a proposal for the Lower Nazareth Township. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
IT Support Specialist (Microsoft 365 / End User Support)
Information technology/support technician job in Pottstown, PA
Element Risk Management 's Core Values:
Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.
Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom.
KEY RESPONSIBILITIES AND DUTIES:
At all times, the IT Support Specialist shall:
Provide technical support to end users (hardware, software, network, cloud applications)
Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning)
Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
Maintain accurate inventory database of all electronic assets
Assist with onboarding and offboarding processes (accounts, device prep, access control)
Assist in Salesforce user management and light configuration support
Support Zoom Phone system setup, user changes, troubleshooting
Escalate advanced issues appropriately while independently resolving day-to-day operational issues
Travel to branch locations approx. 25% of the time for on-site support
Assist VP of Technology with special projects, automation development, and operational improvements
REQUIRED SKILLS and CAPABILITIES:
Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD)
Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience
Ability to work independently, self-prioritize, and manage multiple concurrent support issues
Strong documentation habits and operational discipline
Working understanding of cybersecurity principles and best practices
Ability to lift/move computer equipment for setups and installs
Valid driver's license and ability to travel domestically (~25%)
Preferred Qualifications
2+ years of IT support, help desk, systems support or desktop technician experience
Experience supporting Microsoft / Windows-based corporate environment
Experience with Salesforce user administration (basic config, profiles, access)
Experience with Intune device management and security policies
Experience working with Zoom / Zoom Phone preferred
Background in computer programming (PowerShell strongly preferred; Python a plus)
Experience in small to mid-sized company (50-300 employees) support environments
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
Geographic Information Systems (GIS) / Technology Support Specialist
Information technology/support technician job in Lansdale, PA
The Borough of Lansdale is looking for a GIS/Technology Support Specialist who will assist with the coordination of Geographic Information Systems and Information technology services across all Borough Departments. Under Basic supervision from the IT Manager and the Director of IT, performs work in the development and maintenance of GIS systems including the ESRI ArcGIS Enterprise environment that supports electric utility operations, wastewater treatment plant infrastructure, municipal assets, and public works functions. This position ensures accurate geospatial data, supports utility engineering and field operations, manages GIS-based applications, and provides technical services to staff across departments, while working closely with engineering, electric, wastewater, public works, and IT personnel to support planning, design, maintenance, and mapping activities. The technician will assist all Borough Departments in utilizing and implementing technology to modernize operations to improve organizational efficiency and effectiveness.
ESSENTIAL FUNCTIONS
Prepare, collect, organize and input data to maintain and enhance the Boroughs' GIS including field research and GPS data collection and processing.
Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough's internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed.
Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments
Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS.
Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers.
Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness.
Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products.
Troubleshoot and support the Borough's GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff.
Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations.
Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technical PA One Call requests.
Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public.
Education & Experience:
*indicates developed after employment
Bachelor's degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience.
Knowledge:
Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems.
Thorough knowledge of Information Systems usage and modern land-based mapping application theory.
Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices.
Thorough knowledge of GIS software including ESRI's ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web- enabled GIS related software.
Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports.
Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems.
Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact-SQL scripting, and database analysis techniques.
Thorough knowledge of work order management systems and land-based management systems including permitting, licensing, and other development processes.
Thorough knowledge of general municipal infrastructure including streets (right-of-way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells).
Thorough knowledge of customer service principles.
Advanced knowledge of scope and purpose of Borough programs and services.*
Skills:
Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative.
Thoroughly carrying out oral and written instructions.
Using initiative, discretion and judgment within established procedures, guidelines and rules.
Defining problems, establishing facts and drawing valid conclusions.
Reading and understanding technical manuals.
Working effectively in a team-based environment.
Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public.
Applying safe work practices.
Onsite Support Technician
Information technology/support technician job in North Wales, PA
Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
Salary Range $55,000-$65,000year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
IT Specialist - Part Time
Information technology/support technician job in Chalfont, PA
Requirements
Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
2+ years of IT related field experience - hands on Enterprise experience in computer support
Bonus skills: A+ Certification, validation, scripting and disaster recovery
Customer Service - able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting skills - basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
Networking - basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
Telephony - basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
HDI support center analysis (HID-Dast) - preferred
Require mobility (standing, walking, climbing, etc.)
Legally authorized to work in the United States
With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.
________________________________________
If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.
DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
IT Infrastructure, Networking & Cybersecurity Support
Information technology/support technician job in Lansdale, PA
Title: IT Infrastructure, Networking & Cybersecurity Support Job Type: Contract\-to\-Hire Location: Lansdale, PA (Hybrid) Authorization: U.S. Citizen or Green Card Required Job Description:
Seeking a hands\-on Infrastructure & Cybersecurity Manager to oversee networking, cloud services, security posture, end\-user systems, and multi\-site operations.
Requirements:
Strong infrastructure, networking, and cybersecurity background
M365, Azure\/Entra, Intune expertise
Multi\-site experience preferred
Must be local to Greater Philadelphia
Must be a U.S. Citizen or Permanent Resident (Green Card holder)
If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to
hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT
Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time
winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the
nation's fastest\-growing companies.
Requirements
Benefits
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IT Specialist - Part Time
Information technology/support technician job in Chalfont, PA
Job DescriptionDescription:
We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location comprehensive health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities and corporations around the world is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.
We are seeking a talented, full time Corporate IT Specialist with experience in the health care industry. This position will be located in Chalfont, PA.
Responsibilities:
Install, build and test laptop and tablet configurations and ship them to events across the country.
Assemble computers according to a predetermined design or create custom models and configure hardware according to specific employee's needs.
Test all newly built machines to ensure proper functionality.
Provide tier 1 onsite and remote support to resolve incidents, problems and requests following the Helpdesk Ticketing process.
Diagnose, troubleshoot, repair and resolve issues with end user systems , approved software OS and applications, networked and wireless phones, headsets and/or printing systems.
Implement, replace and decommission systems.
Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system.
Manage and work through escalations including resolution documentation and follow-up.
Project related tasks including, but not limited to, equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds and other project related tasks.
Support the IT needs of the Corporate office.
Contribute by creating Knowledge Base Articles.
Ensure local site operations are adhering to EUS standards (ex. IDF/MDF closets).
Train and skill development.
Assist in other duties as needed.
Requirements:
Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
2+ years of IT related field experience - hands on Enterprise experience in computer support
Bonus skills: A+ Certification, validation, scripting and disaster recovery
Customer Service - able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting skills - basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
Networking - basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
Telephony - basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
HDI support center analysis (HID-Dast) - preferred
Require mobility (standing, walking, climbing, etc.)
Legally authorized to work in the United States
With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.
________________________________________
If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.
DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
IT System Administrator
Information technology/support technician job in Telford, PA
Ready for a rewarding career where you can inspire others as well as provide IT support to our team?
Consider joining our team as the IT System Administrator for Grace Inspired Living!
About Us:
Guided by God's love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.
Since 1962, the Lutheran Community at Telford in Telford, PA has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence.
Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24-hour support.
POSITION SUMMARY:
The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living.
SPECIFIC DUTIES AND RESPONSIBILITIES:
· Provide tier 2 technical assistance to users.
· Assist in training and supporting any tier 1 staff.
· Spearhead network troubleshooting issues that arise.
· Provide desktop and network printer implementation and support.
· Provide ongoing system administration duties for facility-specific applications such as PointClickCare, SARA, and Microsoft 365.
· Manage Windows Active Directory.
· Oversee the patching of various hardware and software components.
· Manage the configuration of all MDM solutions to keep devices secure by default.
· Work to enable the IT environment to leverage as much automation as possible.
· Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems.
· Spearhead the initial investigation of security-related incidents and support tier 3 staff in timely resolution.
· Be a leader in encouraging compliance with all policies and procedures for the IT team and end users.
· Provide training for end-user applications.
· Document issues and resolutions with clarity and detail.
· Assist with the planning and documentation of key technical processes.
· Function as a key technical stakeholder in the Change Advisory Board (CAB) process.