Information technology/support technician jobs in Hampton, VA

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 4-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT II Certification

JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel. REQUIRED QUALIFICATIONS Must have a DoD Secret Clearance Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area. Extensive travel will be required to CONUS and OCONUS locations Possess or be able to obtain a US Passport within 1 month of hire Must possess an IAT II-level security certification as outlined in DoD 8570.01-M Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement DESIRED QUALIFICATIONS Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment Must be able to efficiently communicate with senior leadership on the status of activities being performed Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base. PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Powered by JazzHR IMq3Vmx0cD

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

ARS is currently seeking skilled professionals with experience in the Department of Defense (DoD) sector for opportunities in Norfolk, VA. These roles offer excellent opportunities for individuals to support NATO's Allied Command Transformation (ACT), the Alliance's premier agent for change-driving, facilitating, and advocating continuous improvement of Alliance capabilities to maintain and enhance the military relevance and effectiveness of the Alliance. All roles will collaborate with ACT to provide appropriate support to NATO missions and operations; lead NATO military transformation; improve relationships, interaction, and cooperation with partners, nations, and international organizations. ACT leads concept development, capability development, training and lessons‑learned initiatives, and supports policy development within NATO. Available Positions (multiple openings) Contract Support Contract Procurement Enterprise Architect AI Data Scientist Business Intelligence Analyst Applied Technology Engineer Cyberspace Developer (Depending on your background and experience, you may be considered for one or more of these roles). Candidates will be expected to (depending on their assigned position) perform one or more of the following: Lead or support projects related to systems engineering, systems integration, logistics, cybersecurity, and tactical data links. Develop and execute strategies for acquisition, contract performance, and implementation of mission systems. Interface with contract officers and program managers to ensure compliance, performance, and deliverables. Design, document, and maintain enterprise architectures, standards, and governance frameworks that align with DoD and NATO requirements. Use data science, machine learning, and AI techniques to analyze operational and technical data for trend detection, predictive modeling, and decision support. Create and maintain business intelligence dashboards, reports, and analytics capabilities to provide actionable insights to leadership and stakeholders. Design, build, configure, and test applied technology solutions (hardware, software, firmware, embedded systems) to support mission needs. Develop, secure, and test cyberspace operations, software, and networked systems; design resilient and scalable software architectures in contested environments. Oversee the lifecycle management of complex technical systems from concept and requirements definition, through development, testing, deployment, and sustainment. Identify and mitigate risks to project timelines, budgets, and deliverables; escalate issues appropriately. Ensure that all engineering, development, and acquisition processes align with DoD, NATO, and industry best practices and standards (e.g. DoDAF, TOGAF, cybersecurity frameworks). Maintain and enhance security posture consistent with DoD (e.g. RMF, DIACAP) and NATO security directives. Provide regular reporting and updates to leadership on project status, metrics, milestones, and performance. Coordinate across cross‑functional teams (program management, operations, test & evaluation, contracting) to deliver integrated solutions to mission‑critical challenges. Position Requirements Security Clearance: Active Secret clearance is required to start. (All positions will require a NATO clearance as well). Citizenship: Must be a U.S. citizen. Experience: Prior DoD or similar government contract experience is strongly preferred. Technical Expertise: Depending on the role, experience is expected in one or more of the following domains: Systems engineering and integration Acquisition and contract oversight Enterprise architecture frameworks (e.g. DoDAF, TOGAF) AI, machine learning, data analytics Business intelligence and reporting tools (e.g. PowerBI, Tableau, etc.) Embedded systems, software development, hardware integration Cybersecurity, secure coding, resilience, network operations Tactical data links and mission systems Skills: Excellent communication (written and verbal) and presentation skills Demonstrated leadership, collaboration, and mentorship capabilities Strong analytic, critical thinking, and problem-solving skills Ability to translate technical concepts to nontechnical stakeholders Adaptability in a fast-paced and mission-driven environment Education: B.S. degree in Engineering, Computer Science, Cybersecurity, Data Science, or a related field is preferred. Master's degree or relevant certifications (e.g. PMP, CISSP, TOGAF, AWS, etc.) are a plus. Work Environment You will be embedded in a mission-focused, collaborative environment working side by side with military, NATO, and contractor teams. Expect agile, rapid‑cycle work, frequent interactions across technical and leadership levels, and a commitment to quality and security. Why Work with Us? Applied Research Solutions (ARS) is a respected, world-class provider of technically integrated solutions. We deliver premier talent and technology across our focused markets to provide unparalleled, continuous mission support. We've been honored as a Best Places to Work nominee since 2020. At ARS, our career-driven, loyal professionals are the key to our success, enabling us to deliver state-of-the-art results for our mission partners. With an industry-competitive benefits package, awards and recognition programs, and direct access to ARS senior management, we are dedicated to the growth and well-being of every team member. Additional Notes All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history, identity verification, and other checks.

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

Respond to user questions and requests for assistance via phone, email, or in person. * Diagnose and troubleshoot hardware, software, and network problems. * Guide users through problem-solving steps and provide technical support to ensure productivity. * Maintain professionalism and provide timely, accurate customer service. Installation and configuration * Install and configure new hardware, software, operating systems, and peripherals like printers. * Set up workstations for new employees, including creating user accounts and granting necessary access. * Assist with the deployment of new applications and systems. System maintenance and security * Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. * Conduct regular backups to prevent data loss and perform data recovery if needed. * Monitor systems for potential security threats and ensure network security. Training and documentation * Train employees on how to use new hardware and software effectively. * Create and maintain user-friendly documentation, manuals, and knowledge bases. Other duties * Monitor and report on system performance, issues, and resolutions. * Track IT assets and manage inventory. * Liaise with vendors and external support providers when necessary.

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement Responsibilities: Provide first -level contact and problem resolution for all users with hardware, software, and application issues. Perform installations, configurations, and upgrades of desktop hardware and software. Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity. Maintain and update documentation of hardware and software configurations. Assist with the setup and deployment of new equipment and systems. Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure. Provide training and guidance to users on best practices and usage of IT resources. Maintain inventory of all IT equipment and software licenses. Ensure compliance with company policies and procedures related to IT security and usage. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a Desktop Support Technician or in a similar role. Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem -solving and communication skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. Experience with network troubleshooting and basic network configurations. Knowledge of ITIL practices and principles. Working Conditions: Office environment with occasional travel to other company locations may be required. Ability to lift and move computer equipment as needed. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A coll aborative and inclusive work environment. The chance to work on exciting and impactful projects. If you are interested in joining our team and contributing to our mission, we encourage you to submit your application. By applying, you will be considered for upcoming roles that match your skills and interests. We will keep your application on file and contact you when a suitable position becomes available.

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

Job Title: IT Support Specialist I Department: Support Job Type: Regular Full-Time Who We Are: Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work! What You Need: As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service. Minimum of 1 to 2 years' of remote and onsite desktop support experience Direct experience with Windows 11 and Microsoft 365 Hands on experience with Active Directory user administration and basic networking Managed Services or Technology Consulting experience a plus! Things You Will Do: As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following: Troubleshoot, and resolve user support issues while maintaining customer satisfaction. Support desktops, software and networks in multiple environments. Diagnose, configure, and resolve network issues involving routers, switches, and connectivity. Your Benefits: At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within. Free Fridays! - Every other Friday off. Paid! Competitive Compensation Medical, Dental, and Vision Insurance Simple IRA Savings Plan with Company Match Certification Assistance and Bonus Reward Program Paid Holidays and Vacation Days Causal Work Environment Employee Social Events Life Insurance Coverage Incidental Telecommuting Employee Referral Bonus Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician Must be available to work at our Norfolk office. We are an Equal Opportunity Employer

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

Yorktown, VA 1st Advantage Federal Credit Union is currently seeking a full time Help Desk Technician II to support our busy Technology Department. in Yorktown, Virginia. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays from 8:00 a.m. to 1:00 p.m. The IT Help Desk Technician II provides second-tier level support for more complex troubleshooting and resolution of hardware, software, applications and network-related incidents, with a focus on reducing recurring issues and improving end-user experience. The technician collaborates closely with systems administrators, Applications support technicians, and department leaders to maintain operational excellence and IT Support. This role also supports the onboarding process, system upgrades and contributes to knowledge base content and process improvement. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: * Dollar-for-dollar matching 401(k) plan to 4% of earnings. * Choice of three medical plans * Flexible Spending Accounts * Health Savings Accounts * Choice of two Dental plans * Vision * Basic Life & AD/D Insurance - no cost * Optional additional life insurance for colleagues, spouses, and children * Long-term Disability Insurance - no cost * Short-term Disability Insurance - no cost * Employee Assistance Program - no cost * Critical Illness, Accident, and Hospital Indemnity Plans * Generous paid time off accrual program * 11 Paid holidays * Pre-paid legal services * Pet Insurance * Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. See below for full . Help Desk Technician II Essential Functions & Responsibilities * Responds to and resolves advanced and escalated support requests involving complex issues with personal computers, printers, mobile devices, and company software systems. Troubleshoots advanced hardware and software problems using remote and in-person methods. Serves as an escalation point for Help Desk Level 1 technicians and provides guidance or takes over unresolved cases. Ensures service-level agreements (SLAs) are met and properly documented in the ticketing system. * Manages user accounts, access permissions, and profiles across multiple systems including Active Directory, Exchange, and core business applications. Reviews access requests for compliance with company policy. Supports onboarding and offboarding activities including configuring user profiles, hardware setup, and access provisioning. * Installs, configures, and upgrades hardware and software across user workstations and peripherals. Maintains and contributes to system images and assists in managing workstation inventory. Participates in patch management, endpoint security updates, and OS lifecycle upgrades. * Works with IT team members to maintain accurate documentation of systems, procedures, and common issues. Contributes to internal knowledge base and standard operating procedures (SOPs). Provides input on process improvements and workflow enhancements. * Assists in mentoring Level 1 Help Desk staff and helps train end users on system use, best practices, and basic troubleshooting. Participates in departmental training sessions and professional development initiatives. * Completes required training (e.g., Pluralsight courses) and certifications related to the role. Participates in IT projects assigned, contributing technical expertise and support. Performance Measurement * Escalated support requests are resolved efficiently and documented clearly. * Internal documentation and knowledge base articles are up to date and effectively used. * Hardware and software installations are completed accurately and on schedule. * Positive feedback and working relationships are maintained with end users and peers. * Adherence to SLAs, escalation procedures, and IT policies is demonstrated. * Ongoing development through training and certifications is completed as required * Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications Experience Three years to five years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Proficiency with Microsoft Windows desktop operating systems, especially Windows 7 and Windows 10 in a corporate Active Directory Environment, Proficiency Microsoft Office products and other common business applications. Ability to solve problems and make decisions in high intensity environment. Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Ability to produce documentation and provide guidance and technical direction. Ability to work with system users and technical personnel to develop support standards. Physical Requirements TALKING: Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information to communicate effectively. FINGER DEXTERITY: Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. VISUAL ABILITIES: Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors. PHYSICAL STRENGTH: Lifting and carry equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50 lbs. of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor. ABILITY TO OPERATE A MOTOR VEHICLE: Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy. REACHING AND STRETCHING: Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside. BENDING: Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder. Work Environment Standard office work environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Provide centrally managed technical support in the areas of alarm panel, access control and IP video equipment installation and programming, diagnostic and service support, customer account support and support to contract field technicians. ESSENTIAL FUNCTIONS * The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. * All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. * Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. * In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. * All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Core Duties Include * Remotely inspects, tests and services alarms and other protective devices and equipment as assigned, within the scope of knowledge base and in compliance with manufacturers guidelines and safety practices. * Keeps client and supervisor informed of faulty equipment and/or delays restoring equipment to fully operational capacity. * Prepares logs, reports or service orders as required by the position; writes or types reports or enters information in a computer using standard grammar; inspects logs and takes action as required. * Works with contract field technicians to provide support for the repair, replacement and installation of alarm systems. * Communicates with technical staff, management, company representatives, and end-users regarding alarm testing, service and procedures. * Interprets available data to diagnose and arrange for on-site service when necessary. * Carries out specific tasks and duties of a similar nature and scope as required for the assigned position. MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. Basic Requirements * US Citizenship preferred * Must be at least 21 years of age. * Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months. * Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. Education/Experience: * High School Diploma or G.E.D. * Have a minimum 2 years previous satisfactory work experience in the alarm monitoring, installation or service industry. Competencies (as demonstrated through experience, training, and/or testing): * Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements. * Knowledge of or ability to learn operations and procedures. * Ability to see, hear, speak, and write clearly in English in order to communicate with employees and clients and to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information; * Ability to hear ordinary phone and radio conversation with either ear. * Ability to write routine correspondence, including logs and reports. * Ability to carry out instructions furnished in written, oral, or diagrammatic form. * Ability to be an effective team member, and able to work independently with minimal supervision. * Ability to maintain professionalism under highly stressful situations; * Courteous telephone manner. * Ability to adapt to changes in the external environment and organization. * Good organizational skills. * Ability to provide high-quality customer service. * Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures and the ability to interact professionally with co-workers, postal employees, customers, management and the public. * Ability to handle multiple tasks concurrently. * Ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed; * Possess strong computer and data entry skills, including knowledge of MS Word, Excel, and Outlook; experience with alarm monitoring software such Radionics/Bosch RAMIV/RPS databases, Radionics/Bosch alarm panel programming WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: * Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations. * May be exposed to stressful situations. * May be required to work overtime without advance notice, and to work assigned shifts in a facility providing 24/7 operations; * Frequent and prolonged sitting for up to 8 hours a day in front of computer screens. * Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. * Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. * Close vision, distance vision, and ability to adjust focus. * May be exposed to or required to handle sensitive and confidential information. A Word about EEO, Pay Transparency and Other Requirements: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Power Monitors, Inc. is seeking an experienced IT Administrator to join our team of highly skilled engineers. Basic Qualifications - Experience maintaining Linux servers - Experience in desktop administration for Linux, Mac and Windows PCs - A strong networking background - Ability to rapidly shift gears between multiple projects - Ability to learn and apply new technology quickly and efficiently Candidates with the following skills will be given preference - Strong networking experience, especially with OpenVPN and IPSec - Familiarity with MySQL/MariaDB - Managing Amazon AWS hosts - DevOps experience deploying and scaling web-based application This is an on-site position. Why Power Monitors? Power Monitors, Inc. is the leading manufacturer of power quality analyzers and wireless power quality test equipment for residential, commercial, retail, institutional, industrial, and substation applications. Since 1986, we have been dedicated to helping utilities and their customers detect, measure, and remediate power quality issues worldwide. We pride ourselves on: 24/7 Technical Support Industry-leading power quality training A robust line of wireless test equipment and software A culture committed to innovation and outstanding customer service Benefits We offer a competitive and comprehensive benefits package, including: Health, Dental, and Vision Insurance Health Savings Account (HSA) Supplemental Insurance Options Employer-Paid Life Insurance Paid Time Off (PTO) 401(k) Retirement Plan with Company Match Education Reimbursement Power Monitors, Inc. is an Equal Opportunity Employer. If you're ready to take on the challenge and contribute to an innovative, growing company, we look forward to hearing from you!

The IT Administrator is responsible for maintaining the company's information technology systems, ensuring reliable and secure operation of all computer networks, servers, and related hardware and software. This position provides technical support to employees, manages IT infrastructure, and ensures data security and system efficiency. Key Responsibilities Network and System Administration - Install, configure, and maintain servers, workstations, and network devices (routers, switches, firewalls, printers, etc.). - Monitor network performance and troubleshoot connectivity or performance issues. - Manage user accounts, permissions, and access controls across systems. - Ensure reliable backups and disaster recovery solutions are in place and tested regularly. Technical Support - Provide Tier 1 and Tier 2 technical support to employees for hardware, software, and connectivity issues. - Maintain an IT helpdesk system and respond to service requests in a timely manner. - Train staff on basic IT procedures, cybersecurity awareness, and software use. Cybersecurity and Compliance - Implement and maintain security protocols to protect company data and systems from unauthorized access or breaches. - Regularly update antivirus software, firewalls, and other security measures. - Conduct periodic system audits and vulnerability assessments. - Ensure compliance with company policies and relevant data protection regulations (e.g., GDPR, HIPAA, PCI, CMMC, etc.) Software and Hardware Management - Install and update operating systems, business applications, and productivity software. - Track IT assets and maintain inventory records of all hardware and software. - Evaluate and recommend technology upgrades or replacements to support company growth and efficiency. Project Management - Assist with planning and implementing IT projects, including system upgrades, migrations, and integrations. - Coordinate with third-party vendors and service providers for equipment purchases and support contracts. Qualifications Education and Experience - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). - 2-5 years of experience in IT administration or a similar technical role. - Certifications such as CompTIA Network+, Security+, Microsoft Certified Systems Administrator (MCSA). Knowledge, Skills, and Abilities - Strong understanding of Windows and/or Linux operating systems. - Proficiency in Active Directory, Office 365, and cloud-based environments (Azure, AWS, etc.). - Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). - Excellent problem-solving and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong attention to detail and commitment to data security. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - May occasionally need to lift up to 25 lbs. for moving IT equipment. Work Environment - Primarily office-based. - May require after-hours or weekend work for system maintenance or emergency troubleshooting.

Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions Qualifications To be successful in this role, you will have: An active DoD SECRET security clearance An up to date Information Assurance Technical (IAT) Level II baseline certification High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline IT related knowledge and experience particularly in providing AV/VTC support Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems Travel up to 10% Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of the posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination. The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan that includes counseling conditions Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ****************************************** Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ********************.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training