Information technology/support technician jobs in Macon, GA

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state. Job Summary The Student Support Analyst II plays a critical role in supporting institutional applications and platforms used by students and staff. This position involves programming, technical support, and systems management across platforms such as Banner, Salesforce, and web-based applications. The Analyst ensures smooth operation, security, and user satisfaction through proactive development and responsive support. Responsibilities Application Development and Maintenance (40%) - Design, develop, test, and maintain custom programs and scripts to support enterprise applications including Banner, Salesforce, and web operations. Collaborate with stakeholders to gather requirements and translate them into functional technical solutions. Optimize and refactor existing codebases to improve performance, maintainability, and scalability. Integrate third-party APIs and services with institutional platforms to enhance functionality. Maintain documentation for all developed solutions, including version control and change logs. End-User Technical and Functional Support (30%) - Provide Tier II support for Banner, Salesforce, and web applications, resolving technical and functional issues reported by users. Conduct training sessions and create user guides to assist staff and students in using supported applications effectively. Monitor system performance and user feedback to identify areas for improvement. Collaborate with IT and functional teams to troubleshoot and resolve complex application issues. Maintain a knowledge base of common issues and solutions to streamline support processes. Support for Third-Party Platforms and Software (10%) - Serve as a liaison between the institution and third-party vendors to resolve technical issues. Configure and maintain integrations between third-party platforms and internal systems. Test and validate updates or changes to third-party software before deployment. Ensure compatibility and compliance of third-party tools with institutional policies and standards. Administrative Support and Documentation (15%) - Create and maintain technical documentation, including system configurations, support procedures, and change management records in alignment with ITIL 4 practices. Participate in incident, problem, and change management processes, ensuring timely resolution and accurate reporting. Assist in service request fulfillment and contribute to continual service improvement initiatives. Maintain records of service-level agreements (SLAs), performance metrics, and compliance reports. Support administrative tasks such as meeting coordination, reporting, and inventory tracking, and perform other duties as assigned. IT Systems Security and Permissions Management (5%) - Manage user roles, access permissions, and security settings across supported applications. Conduct regular audits to ensure compliance with data security policies and best practices. Implement and monitor security protocols to protect sensitive student and institutional data. Collaborate with cybersecurity teams to respond to potential threats or breaches. Maintain documentation of access controls and security configurations. Required Qualifications Educational Requirements Bachelor s degree in Computer Science, Information Technology, or a related field Required Experience At least two years of relevant programming or technical support experience; or an equivalent combination of education and experience. Preferred Qualifications Preferred Experience Experience working within an ITIL 4 framework, including familiarity with incident, problem, and change management processes. Experience supporting enterprise applications such as Banner, Salesforce, or similar platforms. Experience with version control systems and collaborative development tools. Other Preferred Qualifications Knowledge of web operations and integration of third-party platforms with institutional systems. Ability to manage user permissions and security configurations across multiple systems. Knowledge, Skills, & Abilities Minimum Proficiency in PL/SQL for database programming and query development. Intermediate experience with one or more programming languages, such as C, HTML Script, Java, or JavaScript. Working knowledge of database principles, preferably with Oracle. Familiarity with system security best practices and their practical application in enterprise environments. Strong problem-solving and decision-making skills in technical contexts. Effective interpersonal skills, including the ability to work collaboratively with teams and communicate with the public. Excellent oral and written communication skills, including the ability to document technical processes clearly. Basic understanding of system security best practices and their application in enterprise environments. Preferred Experience working within an ITIL 4 framework, including familiarity with incident, problem, and change management processes. Experience supporting enterprise applications such as Banner, Salesforce, or similar platforms. Knowledge of web operations and integration of third-party platforms with institutional systems. Experience with version control systems and collaborative development tools. Ability to manage user permissions and security configurations across multiple systems. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Institutional Values Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning Equal Employment Opportunity Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at ************. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Other Information This is a full-time, 12-month, exempt (salaried) staff position and includes a comprehensive benefits package. Benefits include: * Health insurance * Dental * Vision * Flexible Spending Account (FSA) * Health Savings Account (HSA) * Life Insurance * Sick Leave * Vacation Leave * Parental Leave * Retirement * Employee discounts * Tuition reimbursement Background Check Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

We are currently seeking a skilled IT Field Tech to join our team in Macon, GA. The ideal candidate will have experience in providing technical support and troubleshooting for a variety of IT systems and equipment. Responsibilities: Install, configure, and maintain hardware and software systems Provide technical support to end -users on various IT issues Troubleshoot and resolve network connectivity issues Perform routine maintenance and updates on IT systems Assist with system upgrades and installations Keep accurate records of IT equipment inventory and maintenance schedules Collaborate with other team members on IT projects and initiatives Requirements Requirements: High school diploma or equivalent 2+ years of experience in IT support Strong knowledge of Windows operating systems Proficiency in troubleshooting hardware and software issues Excellent communication and customer service skills Ability to work independently and as part of a team Valid driver's license and reliable transportation If you meet the qualifications and are looking to further your career in IT, please apply with your resume and cover letter. We offer competitive pay and benefits, as well as opportunities for professional growth and development.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR vz FW2O6nae

Title: IT Support Specialist 1 Interview: Either Web Cam or In Person Hybrid Duration: 6 Months Pay Rate: $37.27/H (With No Benefits) Description The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT). The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under GDC and Georgia Correctional Industries (GCI) The qualified candidate will be able to perform the following duties to include but not limited to analyzing, optimizing, and improving computer systems for GDC's Inmate Services. This position will be responsible to handle any break fix issues for hardware and software in this area. The candidate should also be able to assess, operate, test and repair equipment currently used by GDC and its employees and students. This person should be highly motivated to identify program needs, document program process and procedures, participate in strategic planning meetings, and be able to work under limited to no supervision. A successful candidate will also have a strong background with new and emerging technologies as well as a strong background in computer information systems. GDC is looking for someone with excellent verbal and written communication skills and must be a team player. The qualified candidate is also responsible for administering, maintaining and supporting the Google chrome management console used across educational programs and instructional environments as well as GCI. This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and connected educational apps, while providing high quality technical assistance to staff. Responsibilities include setting up and maintaining users, groups, and resources. Ensure that the environment is secure and that GDC data is protected. The qualified candidate is responsible for configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more. In addition, the qualified candidate will be responsible for providing support to users and troubleshoot issues that arise with the Google Workspace environment. This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA or the Georgia Correctional Industries location in Decatur Georgia upon request. Travel will be required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six-month training period. Mileage Re-imbursement: - If going to a correctional facility, expensing mileage will be allowed. - Going to one of the sites (Decatur or Forsyth) for regular work, mileage re-imbursement will NOT be allowed. Key Responsibilities: • Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management. • Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing. • Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities. • Configure, deploy, and update Chromebooks, extensions and educational applications • Enforce device and user policies, including content filters, sign in restrictions, and security settings • Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education • Troubleshoot hardware, software and connectivity issues related to Chrome devices • Collaborate with instructional technology teams to ensure compatibility of digital learning tools • Maintain accurate inventory records for Chrome devices and peripherals • Document support procedures, user guides, and troubleshooting steps • Analyze support trends to recommend improvements in device management and user experience • Monitor system performance, updates and security compliance within the Chrome environment Qualifications: • Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience) • 2+ years of experience providing IT support or systems administration preferably in an educational setting • Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Technical Skills • Proficiency with Google Admin Console, Chrome Management Console and Google workspace • Proficiency in Apple products and Mac support • Familiarity with device imaging, policy configuration, and remote management tools • Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices • Experience supporting web-based applications and learning management systems (LMS) Soft Skills • Strong problem-solving skills • Ability to translate technical information into user friendly terms • Customer service mindset with patience and professionalism • Excellent organizational and documentation abilities • Strong communication skills Preferred Qualifications • Google Certified IT Support Professional or Google Certified Administrator • Experience with large scale Chromebook deployments • Familiarity with content filtering tools and device compliance reporting Working Conditions • Standard office and/or hybrid work environment • Travel is required throughout the state of Georgia • Occasional lifting of up to 25 lbs • Will be required to go into prison setting with escorts

Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title: Staff IT Specialist Department: MERC College/Division: Mercer Engineering Research Center Primary Job Posting Location: Warner Robins, GA 31088-7810 Job Details: Mercer Engineering Research Center (MERC), a research institute of Mercer University, provides high quality engineering, scientific, and technical support services to both government and private industry customers. MERC is recruiting for a Staff IT Specialist to join the Network Systems Directorate. DUTIES AND RESPONSIBILITIES * Provides technical assistance regarding computer software or hardware operation to resolve problems. * Receives and responds to incoming calls, e-mails, and/or work orders regarding desktop problems. * Enters commands, conducts computer diagnostics, and observes system performance to verify accurate operations and identify errors. * Sets up equipment and ensures proper installation of cables, operating systems, and software of desktops for current and new employees. * Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. * Maintains records of daily support requests to include problems, corrective actions taken, and installation activities. * Coordinates major hardware or software resolutions with vendors for service. * Communicates with users and their manager to establish requirements for problem resolutions, new systems, or modifications. * Responsible for support and execution of other tasks as assigned. REQUIRED QUALIFICATIONS: * US Citizenship is required. * Ability to obtain and maintain a DoD Security Clearance. * An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience. * Demonstrated technical experience with basic personal computer hardware and software, including Windows, Microsoft Office, email clients, and TCP/IP networking. * Ability to install, repair, and troubleshoot hardware, software, and peripheral devices. * Effective written and oral communication skills. * Service-oriented and able to communicate and interface with users, peers, and vendors. * Ability to conduct research into PC issues and products as required. * Ability to read and understand technical manuals, procedural documentation, and OEM guides. * Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals. * Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form. Final rank will be determined on the qualifications of the selected candidate. Application must include a cover letter and resume. BENEFITS OF WORKING AT MERC MERC is a non-profit research institute of Mercer University, a private university founded in 1833. Established in 1987 in Warner Robins, GA, MERC employs more than 200 engineers, scientists, professors, and support staff, who provide sustainable research solutions to government agencies, the Department of Defense, and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music, food, and restaurants and has a rich cultural and art presence, along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance, retirement, tuition reimbursement, vacation/sick leave accrual, and holiday pay. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: ********************************** Scheduled Weekly Hours: 40 Job Family: Staff MERC Exempt EEO Statement: EEO/Veteran/Disability

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to support the Director and Program Managers in fielding uncompromised capabilities to the Warfighter by providing a secure environment for protection of our sensitive information and assets. Empowers directors, security managers, and information users with effective processes and structure to assess and mitigate risk. Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to support the Director and Program Managers in fielding uncompromised capabilities to the Warfighter by providing a secure environment for protection of our sensitive information and assets. Empowers directors, security managers, and information users with effective processes and structure to assess and mitigate risk. Overview Help Accepting applications Open & closing dates 11/20/2025 to 03/19/2026 Salary $75,706 to - $117,034 per year Salary range listed is the base salary minimum and maximum. Actual pay calculations with locality will be determined upon selection. Pay scale & grade NH 3 Locations few vacancies in the following locations: Gunter AFB, AL Maxwell AFB, AL Eglin AFB, FL Robins AFB, GA Show morefewer locations (5) Hanscom AFB, MA Wright-Patterson AFB, OH Lackland AFB, TX Hill AFB, UT Arlington, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Other Drug test Yes Financial disclosure No Bargaining unit status No Announcement number AFMC-2210-03-12837998-JCN Control number 850507600 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties Help 1. Plans, organizes, and/or directs cyber, IT, or information/knowledge management (IM) activities which comply with legal, regulatory, and AF/DoW-directed requirements and meet mission and customer needs. Designs, develops, and manages systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture. Establishes plans of action for improving the efficiency and effectiveness of IT applications. Evaluates existing systems and capabilities then determines solutions using IT to enhance mission performance. Evaluates the impact emerging technology will have on mission needs and business practices. Ensures integration of cyber, IT, or IM programs and services and develops solutions to integration/interoperability issues. Leads innovation and process improvement within the work center. Briefs management officials on IT systems, requirements, and the procedures required to obtain and organize enhancements. Uses system and program specifications to establish milestones. Establishes methods to integrate new technology into existing architecture, identifies conflicting system problems and their solutions. 2. Coordinates with program and project managers of other organizations and agencies in developing, operating, and modifying policies to ensure local application meets mission/project requirements. Leads multi-disciplined teams to ensure mission completion. Represents the organization with higher levels of management and contractor organizations. Prepare and present briefings to senior management officials on complex/controversial issues. Establishes, develops, and maintains effective working relationships with other coordinating members, offices, or organizations within the AF or DoW and/or with outside organizations or companies. 3. Serves as senior technical advisor on cyber, IT, or IM activities. Stays abreast of changes in policy direction, keeping leadership informed of impacts on organizational requirements. Considers the organization's resources while developing plans to meet changing cyber, IT, or IM needs of the organization. Makes recommendations to leadership regarding reprioritization of resources to support cyber, IT, or IM needs and enhancements. Provides Contracting Office with technical oversight in the procurement of IT assets and services. Communicates complex technical requirements to non-technical personnel. Formulates life cycle cost of cyber, IT, or IM resources, prepares justification for funding submissions, provides leadership reports and proposed courses of action in sufficient detail to support informed business decisions. 4. Leads and/or participates in discussions, meetings, conferences, committees, or special IT projects. Analyzes areas of concern, identifies problems, and resolves conflicts through persuasive discussions with management and user representatives. Consults with other officials and working groups, customers, and other organization personnel on IT concerns. Prepares reports encompassing long and short-range planning strategy recommendations and presents briefings covering recommendations for acquisition or changes in business practices through enhanced IT use. Requirements Help Conditions of employment * U.S. Citizenship is required * Males must be registered for Selective Service, see Legal and Regulatory Guidance * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * This posn is subject to provisions of the DoD Priority Placement Program * For more information on Acq Demo please go to DoD AcqDemo Homepage *********************** and Fact Sheet ***********************faq.html * Position may require an appropriate security clearance * Employee must maintain current certifications * This position may require drug testing and the candidate may be subject to passing a drug test upon selection. * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Relocation costs or other incentives may be available and considered by the organization. * Disclosure of Political Appointments * Leave accrual may be authorized upon request * All federal employees are required to have direct deposit * This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. * Information Assurance Certification is a condition of employment. The incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series 2210 (Alternative Basic Requirements This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or network SPECIALIZED EXPERIENCE: Applicants must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND I have, or within 120 days of the closing date of this announcement will have, at least 1 year (52 weeks) of specialized experience which is equivalent to Federal experience at the next lower grade (GS-11), level pay band (NH-02), or equivalent (pay schedule, pay band, etc) and is described in detail in my resume. An example of creditable specialized experience includes: assisted with implementing Cybersecurity and privacy principles; recognizing vulnerabilities in security systems. (e.g., vulnerability and compliance scanning); aided in performing vulnerability scans to recognize vulnerabilities in security systems; provided continuous monitoring through scheduled audits, controls testing, and audit reviews. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Expert knowledge of the principles, methods, and techniques of IT assessment, planning, management, monitoring, and evaluation as well as knowledge of the principles, methods, or tools for developing, scheduling, coordinating, managing IT projects and resources, monitoring and inspecting costs, work, and contractor performance. Experience performing duties as the Contracting Officer's Technical Representative. Ability to lead and manage information systems planning, development, implementation, operation, and maintenance. DoD 8570 IAT II or III certification and CISSP is highly desired. 2. Knowledge of the principles, methods, and tools for the coordinated management of IT programs to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities such as life cycle management and program governance. 3. Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or alternative technologies or approaches. Ability to research and analyze external products to determine their potential for meeting mission requirements and business needs. 4. Knowledge of concepts, practices, and techniques used to identify, engage, influence and monitor relationships with individuals and groups connected to IT work/development efforts. Includes those who are actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome. Ability to work effectively with customers to assess their requirements then provide information, expertise, and assistance to satisfy those needs. 5. Knowledge of organizational mission and function and how to work effectively within its social, political, and technological systems to achieve measurable high-quality, timely, and cost-effective results. Ability to determine objectives, make sound, well-informed, and objective decisions, set priorities, cause change, and accomplish organizational goals. 6. Ability to analyze complexities of existing technology, review/revise/develop policy, initiate plans for enhancements, and provide management sufficient technical and cost analysis information, through written documentation and oral briefings, to render informed judgments. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience. Education ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information This job announcement will be used to gather applications that may or may not result in a referral or selection. This is an acquisition demonstration project position NH-03 equivalent to a GS-12 to GS-13. Interagency Career Transition Assistance Program (ICTAP): For information on

Tyto Athene is searching for a **Desktop Support Level III** to join our team in Warner Robins, GA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. **Responsibilities** : + Oversees the productivity of 10 Command Focal Point (CFP) personnel + Provides support to end-users for PC, server, mainframe applications, and hardware. + Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals + May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates or recreates user problems to resolve operating difficulties. + Recommends systems modifications to reduce user problems. + Maintains currency and highest level of technical skill in field of expertise. **Qualifications** **Required:** + Recommend 5 or more years of experience managing network modernization work or system projects of similar scope and complexity. + Experience as a desktop support technician or equivalent. + Capabilities needed to deliver in-person and remote IT aid. + Fantastic installation, diagnostic, upgrade, and restoration abilities. + Excellent vertical and lateral thinking. + Superb time management skills. + Clear written and verbal communication. + Forbearing, flexible, and supportive + Active CompTIA IAT Level II certification (SecurityPlus+, etc.) + Provide onsite support at Waner Robins AFRC in GA. **Clearance:** + Active DoD Secret clearance **About Tyto Athene** **Compensation:** + Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically between $27.00 to $30.00. This does not guarantee a specific hourly/salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. **Benefits:** + Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. Submit a Referral (***************************************************************************************************************************************** **Location** _US-GA-Robins_ **ID** _2025-1569_ **Category** _Information Technology_ **Position Type** _Full-Time_

Portfolio Business: Huber Engineered Materials J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries. Position Summary The IT Specialist is an IT On-site support position that acts as a subject matter expert for Huber Infrastructure and/or applications. The IT Specialist provides advanced technical troubleshooting, responding to user inquiries at an intermediate level. This position provides an enhanced (L2) user experience by understanding the needs of the customer or the business. The IT Specialist is an experienced professional that will bring maturity and critical thinking to the role. This position contributes to the success of projects and initiatives and supports continuous improvement by bringing suggestions or ideas to IT Management. This position will support and enforce information technology (IT) policies, and Huber's hardware and software compliance and lifecycle for our Gordon, GA and Aiken, SC locations. Principal Duties & Responsibilities * Responsible for providing excellent customer service to users and the business by bringing a proactive and detail-oriented approach to all work. This includes resolving incidents and requests in accordance with defined SLAs as either the primary or escalated technician. * Supports all applications, IT infrastructure, and services related to the site(s) that they support. This may include supporting IT and OT hardware and software. * Coordinate, collaborate, or escalate with/to functional IT groups as needed to support the needs of the customer or the business. * Performs the installation, upgrades, and support of IT equipment, along with troubleshooting any issues that may arise. This includes but is not limited to overseeing the entire lifecycle of PCs, ensuring their continued functionality and efficiency. * Subject matter expert (SME) for some technology (hardware/software) that is used by the business and provides advanced technical troubleshooting in resolving issues at the site(s) they support. * Serve as an SME for some technologies (software/hardware) and provide excellent on-site and remote technical support to customers and the business in alignment with the agreed upon SLA targets. All work should be documented completely after troubleshooting and confirmation of resolution. * Coordinate with colleagues and/or Functional IT groups as needed to facilitate escalated technical support. Continue to serve as the "owner" of all queries through completion. * Collaborate with the business to identify opportunities for improvement and make recommendations to IT Management. Support the creation and implementation of solutions as assigned. * Support IT Management as needed in resolving Major IT Incidents. * Serve as the intelligent onsite hands for Functional IT groups as needed to support the IT Infrastructure. * Work independently with little direct supervision and is responsible for maintaining communication and completing deliverables by the assigned deadlines. * When requested, provide technical assistance outside of normal office hours. * Assist with communication to stakeholders and IT management as needed regarding service provisioning and outages. Specialized/Technical Knowledge or Required Skills * Bachelor's degree within Information Technology field of study, or equivalent work experience. * Minimum 3+ years of IT experience 3+ years of End-User Experience (EUX) focus area expertise. * Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required. * Advanced Windows Desktop OS knowledge is required. * Knowledge of and experience with Active Directory, Network Essentials, Microsoft Office Productivity Applications, PC Setup/Imaging and VoIP/Telephony systems * Experience with mobile device management (MDM) setup, troubleshooting, and configuration skills (iOS and Android) * Experience supporting Audio and Video conferencing technologies (Zoom, Teams, or similar.) * Excellent communication skills with the ability to understand and converse in English. * Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills * Excellent teamwork and collaborative skills * Strong knowledge of service desk applications and associated operations (ServiceNow or similar preferred) * Working knowledge of ITIL Service Management * Ability to travel site to site 30% of time. * This is an onsite role and would be required to provide support locally and via phone/collaboration tools, etc Physical Requirements * Ability to lift and transport equipment weighing up to 50lbs/23kg, as well as the ability to crawl under desks or climb ladders as needed for IT tasks (installation, maintenance, etc.). There may be additional training required based on local/regional laws. Key Competencies Summary Education Bachelors in Information Systems Total Rewards J.M. Huber Corporation complies with all local/state regulations requiring salary range transparency. Any offered salary is determined based on relevant factors such as an applicant's skills, performance, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. U.S. Market-Based Salary Range IT Specialist [$71,000.00 - $92,000.00] In addition to base compensation, individuals may be eligible for an annual discretionary bonus and profit-sharing payout. Huber also offers a comprehensive, competitive benefits package as detailed on the Huber Benefits Hub Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance. J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required United States South Carolina Aiken Nearest Major Market: Macon Apply now " Apply now * Start apply with LinkedIn Apply Now Start Please wait...

Spinen is a client-focused Managed Services Provider that has been serving Middle Georgia and surrounding areas for 25 years and counting. We are an innovative MSP seeking proactive, passionate people who love serving clients. Our primary goal is to always provide superlative customer service. As Spinen continues to grow, we are looking for a Level I Technician. The Ideal candidate will be someone that thrives on intellectual curiosity and is motivated by serving others. This person should be familiar and demonstrate understanding of computer software, hardware, and associated equipment. The Level I Tech provides technical support for client and internal needs and works with the Customer Success Team to be a liaison between the organization and our clients. Supervisory Responsibilities: None Duties/Responsibilities: Consistently achieve customer services goals, including SLA adherence, customer satisfaction feedback, and response/resolution time Communicate with external vendors and support personnel to resolve faults rapidly Monitor RMM system alerts and notifications and respond accordingly Work with Level II Technicians to develop solutions for client needs and escalate as necessary Maintain complete documentation in the Spinen's help desk system including diagnosis and resolution Complete pre-configuration and onsite deployment of advanced networking and server equipment, and cloud-hosted services requiring higher-level expertise Participate in a 24x7 on-call rotation to support managed services clients Assist in maintaining Spinen's internal infrastructure, including user management, hardware replacements/maintenance, advanced RMM maintenance, etc. Performs other related duties assigned Required Skills/Abilities: Excellent Written and Verbal Communication Ability to patiently explain technical material to less technical proficient users Organized with attention to detail Proficient in Microsoft Office Suite Ability to work independently and as a member of the IT team Understanding in Windows Professional 8/10/11 and desktop administration Knowledgeable in server administration, network device management, and cloud business applications (ex, Microsoft 365) Knowledge of basic technical support at the network level: WAN and LAN connectivity, wireless access points, routers/firewalls, and security Familiarity with Windows Server 2012 R2/2016/2019, including Active Directory for user management, DNS, DHCP, file/print sharing and familiarity with Group Policy Working knowledge and experience with VPN and Microsoft Remote Desktop Experience with desktop or server virtualization Required Experience: At least 1 year in a full-time, professional technical support position for a company focusing on IT support for SMBs (5-250 user networks) Preferred Education and Experience: Certifications in CompTIA A+, Microsoft MCP, MCSA or MSSE, SonicWall CSSA, Cisco CCNA, and VMware VCP Familiarity with Halo or another type of help desk or ticketing tools Familiarity with N-Able Experience with Terminal Services, VMware and LAN/WAN components Familiarity with Cisco equipment (including switches, firewalls, and routers) Experience with VMware, AWS/Azure Cloud technologies, and Office365 Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50 pounds at times Must be able to travel to offsite assignments to include, but not limited to: Middle Georgia Areas 2-4 hours away Occasionally out of State

Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods based on requirements and specifications provided by management. (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc) Assist in the planning and implementation of custom and off-the-shelf software as it relates to user education Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc) Write user documentation and job aids in order to provide self-directed application assistance Maintain a high-level of technical expertise of software applications used by our user community OTHER RESPONSIBILITIES/REQUIREMENTS: The Training Specialist I must be able to independently learn application software quickly in order to develop a training objectives and goals for adult learners with varied skill levels. Remain current on technology and procedures. Continued growth in insurance industry knowledge. Assist with the administration to the company LMS. Ability to backup Support Desk personnel on specific applications when needed. Some day and overnight travel may be required. Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: A bachelor's degree and 2 years experience providing training to users in an information technology environment or 5 years equivalent experience training users in an information technology environment; extensive knowledge of Windows 7 and above OS, Microsoft Office products; experience writing technical documentation required. Excellent technical and business writing skills required. Occasional day and overnight travel required. Experience conducting classroom training desired. Experience providing support for an LMS and experience using Content Authoring software desired. Experience conducting classroom training desired. Actively pursuing or commitment to begin Training Certification. COMPUTER SKILL REQUIREMENTS Must possess PC operating system and application usage skills. See lists below. Industry equivalent software accepted. Training and Support Software Skills Graphic Screen Capturing and manipulations Content Authoring Software Audio/Photo Editing Software Learning Management Systems Case Management Systems Remote Assistance Software Application Software Skills Microsoft Office Pro Suite/SharePoint LMS (Learning Management System) Ticketing Management Software Sapiens/StoneRiver Systems Policy Management Systems Billing/Receipting Systems Imaging System Hardware Knowledge Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired) laptop configurations. PC OS, peripherals (speakers, microphones, printers, scanners, etc.) SUPERVISORY RESPONSIBILITIES: None. However, this employee must be able to review work of trainers from other Home Office production departments. PHYSICAL DEMANDS/WORK ENVIRONMENT: This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two-wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required. While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds. Specific vision requirements by this job include close vision and the ability to adjust focus.

Title: IT Systems Administrator II Clearance: Top Secret The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment. IT/SA will provide information technology support which includes system administration, network administration, application administration, database administration, and computer security support for a broad range of UNIX, Solaris, and PC based computer systems, and weapon system software/hardware. Specific tasks include Solaris clustering, Solaris security, Containers/Zones, Shell scripting, Qualifications Required: Associates Degree in Information Technology or Computer Science or equivalent experience with 2+ years' experience or minimum 6 years' experience with no degree or ISR IT systems. Must have Security+ CE or any other DoD IAT Level II or Level III certification: CASP CE CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, CCNA Security, CySA+, GICSP, GSEC, SSCP. Experience with most of the following; Windows Server or Shell Scripting, or Linux (Red Hat), or VMWare, or Storage/Cloud technologies, or Cisco IOS, or DNS/LDAP/HPOV and Active Directory, or experience in UNIX environment, or Solaris environment or WebLogic Administration. Experience with at least one of the following: Electronic Warfare, Radar, Sensors and Fusion, Communications, Navigation, Identification, Tactical Data Links and Networks, Information Assurance, Avionics OFPs, Support Equipment, Simulations, or Systems Integration preferred. Experience analyzing, evaluating, development and implementing processes and systems within budget and adhere to time requirements and schedule. Able to work in a fast-paced production environment with ability to handle multiple competing tasks and demands simultaneously. Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally. Strong English language skills (both written and verbal). Interest in new technologies and the ability to adopt to those new technologies. High level of drive and ability to learn. Ability to lead a team and carry development workload. ***Candidate MUST HAVE a Top Secret Security clearance and maintain such clearance. (TS/SCI preferred)

Job Description About the Role: MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting. Key Responsibilities: Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting. Support manufacturing systems and equipment, ensuring minimal downtime for production-critical devices. Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices. Manage support tickets, track resolutions, and maintain documentation using the client's ticketing system. Coordinate with IT infrastructure and application teams for escalated issues or specialized support. Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance. Ensure compliance with company IT policies and security standards. Qualifications: 3+ years of experience in desktop or IT support, preferably in a manufacturing or industrial environment. Strong troubleshooting skills for Windows operating systems and Microsoft 365. Experience with network connectivity, VPN, and printer configuration. Familiarity with Active Directory, imaging tools, and basic network troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and provide responsive onsite support. Preferred Skills: Experience supporting manufacturing control systems, barcode scanners, or production line devices. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, HappyFox, Jira). CompTIA A+ or similar certification preferred. Powered by JazzHR VQsgpra78n

We are looking for a skilled Network Technician to undertake tasks of network development and maintenance. You will be responsible for designing the network in ways that optimize its performance. The ideal candidate will be a competent individual with a great passion for technology. An analytical mindset will be essential for effective troubleshooting and improving the network's functions. The goal is to create and sustain a well-functioning and reliable network to ensure the unobtrusive operation of the business. Responsibilities Design and install well-functioning computer networks, connections and cabling Perform troubleshooting to system failures and identify bottlenecks to ensure long-term efficiency of the network Inspect LAN infrastructure and fix minor or major problems/bugs Test and configure software and maintain and repair hardware and peripheral devices Evaluate network performance and find ways of improvement Organize and schedule upgrades and maintenance without deterring others from completing their own work Do regular data backups to protect the organization's information Provide technical direction to co-workers on the computer and network usage and offer comprehensive advice and instructions Requirements Proven experience as a network technician or relevant position Outstanding diagnostic, problem-solving and analytical skills Good communication skills Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies Hands-on experience with common software and hardware CCENT/CCNA qualifications are strongly preferred BSc/BA in computer science, computer engineering or relevant field

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it . Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title:Staff IT Specialist Department:MERC College/Division:Mercer Engineering Research Center Primary Job Posting Location: Warner Robins, GA 31088-7810Job Details:Mercer Engineering Research Center (MERC), a research institute of Mercer University, provides high quality engineering, scientific, and technical support services to both government and private industry customers. MERC is recruiting for a Staff IT Specialist to join the Network Systems Directorate. DUTIES AND RESPONSIBILITIES • Provides technical assistance regarding computer software or hardware operation to resolve problems. • Receives and responds to incoming calls, e-mails, and/or work orders regarding desktop problems. • Enters commands, conducts computer diagnostics, and observes system performance to verify accurate operations and identify errors. • Sets up equipment and ensures proper installation of cables, operating systems, and software of desktops for current and new employees. • Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. • Maintains records of daily support requests to include problems, corrective actions taken, and installation activities. • Coordinates major hardware or software resolutions with vendors for service. • Communicates with users and their manager to establish requirements for problem resolutions, new systems, or modifications. • Responsible for support and execution of other tasks as assigned. REQUIRED QUALIFICATIONS: US Citizenship is required. Ability to obtain and maintain a DoD Security Clearance. An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience. Demonstrated technical experience with basic personal computer hardware and software, including Windows, Microsoft Office, email clients, and TCP/IP networking. Ability to install, repair, and troubleshoot hardware, software, and peripheral devices. Effective written and oral communication skills. Service-oriented and able to communicate and interface with users, peers, and vendors. Ability to conduct research into PC issues and products as required. Ability to read and understand technical manuals, procedural documentation, and OEM guides. Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals. Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form. Final rank will be determined on the qualifications of the selected candidate. Application must include a cover letter and resume. BENEFITS OF WORKING AT MERC MERC is a non-profit research institute of Mercer University, a private university founded in 1833. Established in 1987 in Warner Robins, GA, MERC employs more than 200 engineers, scientists, professors, and support staff, who provide sustainable research solutions to government agencies, the Department of Defense, and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music, food, and restaurants and has a rich cultural and art presence, along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance, retirement, tuition reimbursement, vacation/sick leave accrual, and holiday pay. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: ********************************** Scheduled Weekly Hours:40 Job Family:Staff MERC Exempt EEO Statement: EEO/Veteran/Disability

Tyto Athene is searching for a Desktop Support Level III to join our team in Warner Robins, GA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities: Oversees the productivity of 10 Command Focal Point (CFP) personnel Provides support to end-users for PC, server, mainframe applications, and hardware. Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Qualifications Required: Recommend 5 or more years of experience managing network modernization work or system projects of similar scope and complexity. Experience as a desktop support technician or equivalent. Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive Active CompTIA IAT Level II certification (SecurityPlus+, etc.) Provide onsite support at Waner Robins AFRC in GA. Clearance: Active DoD Secret clearance About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically between $27.00 to $30.00. This does not guarantee a specific hourly/salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Job Description About the Role: MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting. Key Responsibilities: Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting. Support manufacturing systems and equipment, ensuring minimal downtime for production-critical devices. Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices. Manage support tickets, track resolutions, and maintain documentation using the client's ticketing system. Coordinate with IT infrastructure and application teams for escalated issues or specialized support. Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance. Ensure compliance with company IT policies and security standards. Qualifications: 3+ years of experience in desktop or IT support, preferably in a manufacturing or industrial environment. Strong troubleshooting skills for Windows operating systems and Microsoft 365. Experience with network connectivity, VPN, and printer configuration. Familiarity with Active Directory, imaging tools, and basic network troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and provide responsive onsite support. Preferred Skills: Experience supporting manufacturing control systems, barcode scanners, or production line devices. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, HappyFox, Jira). CompTIA A+ or similar certification preferred. Powered by JazzHR pJyrJebTVl