Information technology/support technician jobs in Schenectady, NY - 270 jobs
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Product Support Specialist
Apex Placement & Consulting
Information technology/support technician job in Albany, NY
Ready to build relationships, solve problems, and make an impact every day? APEX is seeking a motivated and hardworking Product Support Specialist to join our clients Customer Service Center.
APEX Placement and Consulting has partnered with an exciting company in Albany, NY looking for a Product Support Specialist to support their Customer Service Center. In this role, you'll work closely with customers to maintain strong relationships, identify new business opportunities, and support their machine parts offerings-all while delivering exceptional service in a fast-paced environment. Keep reading for more details!
What's in it for you:
8am to 4pm
Competitive hourly rate at $50k-$70k depending on experience
Direct Hire
Medical, Dental and Vision
401K
Paid vacation/holiday
Profit Sharing
What your day will look like:
Serve as the primary point of contact for customers, delivering support and assistance through phone, email, and in-person interactions.
Respond to customer questions, resolve concerns, and provide clear information about products and services in a professional and courteous manner.
Prepare quotes, process orders, and coordinate equipment deliveries accurately and efficiently.
Work closely with internal teams to address customer issues, escalate complex matters when needed, and ensure timely resolution.
What we are looking for:
Associate's degree or a minimum of two years of experience in customer service, sales, or a related role.
Strong customer service skills with a focus on professionalism and responsiveness.
Excellent verbal and written communication abilities.
Capable of understanding customer needs and recommending effective solutions.
Well-organized with the ability to manage priorities, handle multiple tasks, and meet deadlines.
Comfortable working independently as well as collaborating within a team environment.
Flexible and adaptable in a fast-paced, changing environment; takes initiative, remains accountable, and works proactively.
Prior sales experience preferred, particularly within manufacturing or automotive parts industries.
Technical or mechanical aptitude is a plus.
At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.
$50k-70k yearly 2d ago
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Desk side Support
Artech Information System 4.8
Information technology/support technician job in Albany, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Profile : Desk side Support
Location : Albany, NY 12203
Duration: 12+ months with a possible extension of 4 years
Job Duties:
· Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues.
· Deployment of systems to new users.
· Migration of users from existing systems to new hardware including setup of the image and all standard applications.
· System Administration tasks on systems that are part of the support requirement.
· This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews.
Basic Skills, clearances and other elements required, in order of importance, and number of years' experience, where applicable, in each skill:
· Experience in a corporate deskside environment. 2+ years.
· Windows 7/Windows 10, 4 yrs
· Hardware troubleshooting experience, 4 yrs
· Understanding of system backup and recovery methodologies and their implementation 2 yrs.
· Candidates must be team members comfortable in multi-company organization.
· Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner.
· Other: Strong verbal and written communication skills required.
Additional Information
For more information, Please contact
Shubham
************
$65k-99k yearly est. 60d+ ago
IT Support Specialist
Mohawk Auto Group
Information technology/support technician job in Schenectady, NY
Job Description
About the Role:
The IT Support Specialist is critical in ensuring the smooth operation and maintenance of our organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization.
Qualifications:
Associate's degree or higher in Information Technology or related field preferred
2-3 years' experience in a technical support or help desk role
Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications
Familiarity with networking concepts such as TCP/IP, DNS, and VPN
Strong problem-solving skills and ability to communicate technical information clearly to non-technical users
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
Experience with remote support tools and ticketing systems
Knowledge of cybersecurity principles and best practices
Familiarity with cloud services and virtualization technologies
Exceptional interpersonal, organizational, follow-through and communication skills
Prior experience supporting a diverse user base in a fast-paced environment
Responsibilities:
Respond promptly to user inquiries and technical issues via phone, email, or in-person support
Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, applications, and security software
Document support activities, solutions, and procedures to build a knowledge base for future reference
Assist with IT asset management, including inventory tracking and software license compliance
Collaborate with other IT team members to escalate and resolve complex technical issues
Provide end-user training and guidance on best practices for technology use and security
Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance
A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption.
Benefits:
Collaborative, fast-paced environment
Health, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off
Employee Discounts
$45k-77k yearly est. 19d ago
Technical Support Specialist / Onboarding, Reporting
360 It Professionals 3.6
Information technology/support technician job in Albany, NY
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than
30 IT Staffing Services contracts
across USA and working
closely with
Fortune 500 Companies
and
Key Private sector Agencies.
We
are providing staffing support to more than
10 State Customers
across USA
and have successfully
staffed for more than 260 roles in last 6 months.
Job Description
Job Title
:
Technical Support Specialist / Onboarding, Reporting
Duration: 12 months contract
Location: Albany NY
Position Requirements/Technical Skills:
Project Scope- duties of position
Public Health MU Onboarding Project
This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure.
The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities.
Daily Tasks will include but are not limited to the following:
Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange.
Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners.
Provide step by step instruction for solution of end user issues.
Identifying root cause of error and delay and taking steps to mitigate future occurrence.
Review of system, application and network access logs of Windows and Linux based systems to identify errors.
Prepare documentation to educate technical and non-technical end users on transport onboarding steps.
Prepare documentation to document troubleshooting process flows and escalation pathways.
Document interactions with clients for later evaluation of service delivery activities.
Communicates effectively with both end users and other technical staff.
Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues.
PART A: The ONE MANDATORY REQUIREMENT:
Mid-Level
PART B: Requested Desirable Qualifications:
The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10.
48 months experience troubleshooting hardware and software issues.
48 months providing end user support with software applications.
48 months experience communicating with users, stakeholders and business analysts to determine business needs.
48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams.
36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems.
36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior.
36 months experience in developing n-tier applications.
36 months experience maintaining quality controls and procedures.
36 months of experience in developing and maintaining information technology technical documentation for end user support.
Bachelor's degree or greater in computer science, computer engineering, information technology or public health
Qualifications
Bachelor's degree or greater in computer science, computer engineering, information technology or public health.
Additional Information
Local candidates preferred. Immediate interview and placement! Any Visa type..
$50k-80k yearly est. 1d ago
Computer Science IT Lab Technician
University at Albany 4.3
Information technology/support technician job in Albany, NY
The Department of Computer Science is seeking an IT Lab Technician to support teaching and research initiatives. This position is responsible for managing computing infrastructure across Macintosh, Linux, and Windows platforms, including software and hardware installation, maintenance, and technical support. Additional responsibilities include managing equipment acquisition and surplus, training staff and teaching assistants, and serving as the department's primary liaison with university Information Technology Services.
This role requires an individual who stays current with emerging IT trends and best practices to enhance lab operations and support the department's academic and research mission.
Primary Responsibilities:
* Installing, configuring, maintaining, and upgrading software and hardware systems for teaching and research on Macintoshes, Linux, and Windows platforms.
* Providing technical support to students, faculty, and staff.
* Maintaining lab intra-net services, including interfacing with university ITS.
* Setting up educational and research computing laboratories, including capstone courses, GTA labs, and learning labs.
* Training and directing the work of teaching and student assistants associated with computing laboratories.
* Training staff and faculty on software systems. Installing new software for staff and faculty.
* Applying patches and upgrades when necessary.
* Advising faculty on equipment purchases.
* Preparing requisitions for and maintaining new and existing computing equipment; maintaining warranty, service and repair records; performing quality checks on newly delivered equipment to ensure proper operation.
* Developing and maintaining system documentation.
* Surplus old and outdated computing equipment.
* Interfacing the department's IT infrastructure with the university and liaising with the university Information Technology Services Department.
* Complete and maintain accurate records and all necessary documentation associated with acquisition, surplus, and retirement of computer systems and peripherals.
* Liaison with the IT group and keep the College notified of University wide initiatives. Represent CNSE and its IT needs.
* Represent CNSE at meetings and bring relevant IT issues and initiatives to the College's attention. Be the primary point of contact between ITS and CNSE.
* Maintain currency with best practices and current and emerging trends in the IT industry; leverage this knowledge to improve operations and performance across all platforms, the College, for all computers and computer-based equipment.
* Other reasonable duties as assigned
Job Requirements:
* Demonstrated experience installing and configuring Windows operating systems, Unix operating systems, and Linux operating systems on various hardware platforms
Requirements:
Minimum Qualifications:
* Bachelor's degree in information technology or a related field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization.
* 2 to 3 years of experience in the IT field
* Demonstrated experience installing and configuring Windows operating systems, Unix operating systems, and Linux operating systems on various hardware platforms
* Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
* Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role
Preferred Qualifications:
* Experience with cloud-based infrastructure architecture and deployment.
* Experience with creating and managing virtual machines.
Additional Information:
Professional Rank and Salary Grade: SL-3, $62,000-$65,000
Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link **********************************
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via **************************************************************
Application Instructions:
Applicants MUST submit the following documents:
* Resume
* Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
* List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your UAlbany Careers Account to check your completed application.
A review of applications will start on March 10, 2025 and the search will remain open until the position is filled.
$62k-65k yearly 31d ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology/support technician job in Menands, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-43k yearly est. 1d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology/support technician job in Albany, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-43k yearly est. 23d ago
IT Support Specialist, Trading Floor
Ripple 4.4
Information technology/support technician job in Day, NY
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations!
WHAT YOU'LL DO:
Front Office Trading Desk Support
Provide daily on-site support to Fixed Income and Delta One desks in NYC; occasional travel to Greenwich, CT
Start coverage at 6:30am to align with market hours; ensure continuous trader workstation availability
Ability to respond to high-severity incidents within strict SLAs, provide root cause analysis, and partner with trading systems teams to prevent recurrence
Excellent customer service skills with the ability to prioritize and execute tasks independently while remaining calm under intense pressure
Exceptional communication and interpersonal skills with the ability to act as the first point of contact for traders, managing expectations and delivering solutions immediately
SME on supporting Windows operating systems andctroubleshooting PC hardware
Trading Desk Technology Asset Management
Ensure trading workstations are fully operational andcoptimized for low-latency performance, with rapid turnaround on replacements or upgrades
Maintaining and adding to monitoring automations to stay ahead of issues
Maintain an accurate, real-time inventory database of all trading desk assets, including software licenses and entitlements tied to front-office applications
Enterprise & Trading Application Support
Provide hands-on support for traders and desk staff across trading specific apps/systems and core enterprise apps
Trading OMS systems (Matrix, GLMX), DealerWeb, CME Brokertec, BBG Terminals, FENICS BGC, Cloud9, Okta, Slack, Google Workspace, Office365, Box, Atlassian suite, Zoom, ConnectWise, Airtable, Azure File Shares
POC for all external trading platform support to keep trader specific systems operational
Maintain and create automations to monitor trader specific systems in real time
Leverage enterprise and trader AI tools to improve front desk daily operations and performance
Assist users with access, troubleshooting, and workflow issues across these platforms, escalating to system administrators when back-end changes are required
Act as a power user and first point of contact for trading desk staff leveraging these systems in daily workflows
Support onboarding and training of new hires on enterprise and trading applications, ensuring smooth ramp-up for front office teams
Partner with infrastructure, InfoSec, and IT to coordinate patches, upgrades, and entitlement changes without disrupting trading operations
Documentation
Maintain clear, user-friendly documentation of trading desk support procedures, troubleshooting steps, and quick-reference guides in Confluence
Create and update knowledge base articles specifically for front office teams to speed issu resolution and reduce repetitive requests
Capture and share lessons learned from major incidents and post-mortems to continuously improve trader support practices
Scripting & Automation
Leverage scripting skills (PowerShell & Python preferred) to automate repetitive desktop support tasks (e.g. workstation setup, log collection, monitoring scripts)
Experience designing and implementing Slack bots, chatbots, and/or RPA solutions to streamline trader workflows, enhance user engagement, and improve operational efficiency
WHAT YOU'LL BRING:
8+ years of direct experience providing technical support to Front Office trading desks.
In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems.
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.).
Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows.
Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) and Intune is advantageous.
Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly.
Series 99 certification or an equivalent credential is a plus.
For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range$96,000-$130,000 USD
WHO WE ARE:
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
$96k-130k yearly Auto-Apply 3d ago
HLA Contract Technician
Partnered Staffing
Information technology/support technician job in Troy, NY
Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description The Refurbishment Manufacturing Contractor will be responsible for the inspection, troubleshooting, analysis, repair, receiving/shipping and packaging, and related documentation and duties associated with the repair of X-Ray Detectors, Receptors, and Imagers. In addition, the technician will be tasked with the repair and handling of contract service work in support of the XRD customer base. The technician will generally operate in the HLA and XT labs, with assignment in other areas of the facility as needed.
Qualifications
Responsibilities:
-Inspect parts for defects in workmanship
-Bond modules
-Build detectors using specific parts and OMS'
-Assist engineering with bonding, builds, and idea implementation
-Utilize MES to ensure proper tracking of product
-Computer proficiency with Windows, Office, and other programs
-Maintain compliance with cGMP (Common Good Manufacturing Practices)
-Continue to improve upon established Lean Line practices.
Qualifications
:
1. High school diploma or GED
2. Ability to work under close supervision and follow instructions
3. Proficiency to understand and interpret basic written technical information
4. Demonstrated proficiency to utilize computerized work systems
5. Effective verbal and written communication skills
6. Ability to communicate using English
Additional Information
All your information is kept confidential as per EEO standards.
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
$50k-89k yearly est. 1d ago
IT Support Technician
Behavioral Health Services North Inc. 3.4
Information technology/support technician job in Queensbury, NY
A Spanish version of this position is available upon request. La versión de esta posición está disponible en Español si es requerida.
Join Our Mission - Be a Vital Part of Something Bigger BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!
Your Role at BHSN: As an IT Support Technician , you'll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You'll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.
Work Schedule & Location:
Full-time, Monday - Friday, 8:00AM to 4:00PM
Occasional after-hours/on-call support rotation
What You'll Do:
Provide Tier 1 helpdesk support via phone, email, and ticketing system
Support PC setups, printer troubleshooting, and VOIP telecommunication systems
Respond to user inquiries and resolve hardware/software issues
Train end-users individually or in groups on software and hardware use
Maintain and update software systems, databases, and reports
Monitor system performance and complete routine maintenance tasks
Support remote troubleshooting and escalate unresolved issues
Assist in IT asset inventory and management
Create and manage accounts in Active Directory and Microsoft 365
Develop and maintain documentation and training materials
Contribute to enterprise-wide projects and quality improvement efforts
Create reports using Crystal Reports as needed
Participate in on-call rotation and occasional off-hours work for system maintenance
Other duties as assigned
What We're Looking For:
High school diploma or GED required
Technical/vocational training in Information Technology or related field required
Associate's degree or higher in IT/Computer Science preferred
Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
1-2 years of client-facing help desk/IT support experience
Experience with Office 365, Active Directory, networking, and RMM tools a plus
Strong troubleshooting skills and ability to explain tech solutions clearly to end users
Excellent communication, time management, and organizational skills
Problem-solving mindset with a passion for lifelong learning
Valid NYS driver's license and reliable transportation required
Why BHSN? We believe that when you bring your whole self to work, you thrive-both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs.
Our Commitment to Diversity, Equity & Inclusion: BHSN is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.
Information technology/support technician job in Kingsbury, NY
Job Description
Job Title: O.R. Technician (CST) - Contract
Assignment Details:
Duration: 13 Weeks
Schedule: 5 days per week | 40 hours per week
Shift: Day Shift
Shift Time: 7:00 AM - 2:30 PM
Gross Weekly Pay:
$1960/week
Position Summary: The Operating Room Technician (Certified Surgical Technologist - CST) supports surgical teams by preparing the operating room, maintaining sterile technique, and assisting surgeons and nurses during procedures to ensure safe and efficient surgical care.
Key Responsibilities:
Prepare operating rooms with required instruments, equipment, and supplies
Maintain sterile field and adhere to aseptic techniques throughout procedures
Assist surgeons by passing instruments and anticipating procedural needs
Ensure proper handling, labeling, and disposal of surgical instruments and materials
Monitor and maintain surgical equipment and report malfunctions as needed
Support patient positioning, skin preparation, and draping
Follow all safety, infection control, and regulatory guidelines
Requirements & Qualifications:
Current CST certification required
Graduate of an accredited/certified Surgical Technology program
Minimum two (2) years of recent operating room experience
High school diploma or equivalent
Ability to read, write, and communicate effectively in English
Strong interpersonal, communication, and teamwork skills
Physical stamina, manual dexterity, and ability to stand for extended periods and perform OR duties
For more details reach at
******************************
or Call / Text at
************
.
About Navitas Healthcare, LLC:
It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
$2k weekly Easy Apply 9d ago
Discovery IT System Administrator (Top Secret Clearance Required)
Contact Government Services, LLC
Information technology/support technician job in Albany, NY
Job DescriptionDiscovery IT System AdministratorEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide the following services to include but not limited to: - Contractor shall ensure the day-day availability of electronic discovery applications and related tools; - Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools; - Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes; - Contractor shall maintain security, backup, and redundancy strategies; - Contractor shall assist technical architecture design discussions; - Contractor shall liaise with vendors on behalf of OGC to address product issues; - Contractor shall develop and provide training for the end-users; - Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications; - Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems; - Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements; - Contractor shall support the discovery application integration/migration activities; - Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues; - Contractor shall have legal technology experience and knowledge of the EDRM; - Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment; - Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration; - Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022; - Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways; - Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Phone: *****************Email: ******************* #CJ
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$62k-89k yearly est. Easy Apply 16d ago
IT Manager, Support (Help Desk Manager)
Arrow Bank Na
Information technology/support technician job in Glens Falls, NY
Job Description
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Information Technology (IT) Support team as:
IT Manager, Support (Help Desk Manager)
This opportunity may be perfect for you if you have experience in:
> Exceptional Interpersonal Skills, Collaborative and Innovative
> Demonstrated Problem-Solving and Solution Implementation Abilities
> Strong Leadership and Team Management Skills
About this position:
Responsible for leading the Information Technology (IT) Support team including supervision, workflow, scheduling, and performance. Assists with computer equipment purchasing and installation. Supports technology training and orientation for end users. Collaborates with Information Technology Management team to accomplish department, division, and Company goals.
Responsibilities
> Provide user support, ensuring familiarity with equipment, and networks, organizing support, troubleshooting, and facilitating repair for IT equipment.
> Collaborate with Human Resources to enhance new hire orientation, identify training needs, coordinate training sessions, assess current and future employee IT needs.
> Cultivate and maintain collaborative relationships with vendors, ensuring access to quality products/services.
> Oversee IT Support operations, including call center management and ticket system administration, with regular monthly reporting to management for informed decision-making.
> Keep up to date with policies and procedures, while maintaining a thorough understanding of available technology; assist with product implementation and continuous upgrades.
> Oversee administration of user accounts, permissions, and access rights in Active Directory; responsible for user documentation and IT forms necessary for setting up new user accounts and for documenting future changes associated with new user accounts.
> Manage, coach, and counsel IT Support team to meet department goals and achieve performance standards; encourage continuous improvement for career development; ensure availability of appropriate resources and timeliness of workflow
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications/Experience:
> Bachelor's degree in information technology-related field or equivalent experience required
> 8 years of relevant Support experience required
> 3 years of supervisory experience preferred
Skills/Knowledge:
> Demonstrated experience with standard software applications including Windows, Microsoft 365 applications and administration, call center management, help desk ticketing tools, and Active Directory
> Effective prioritization skills and ability to manage multiple tasks while meeting deadlines
> Strong communications skills, both written and verbal; comfortable communicating, presenting, and collaborating with vendors, co-workers, and management one-on-one or in group settings
> Solid problem-solving and solution implementation abilities; organized and detail oriented
> Proven experience in training with ability to evaluate and/or create training materials a plus
Physical Demands:
> Must be able to sit for prolonged periods of time and walk/stand for periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.
The salary range for this position is $65,000 - $90,000 a year commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.
L1-st1
$65k-90k yearly 26d ago
Technical Support Specialist (AI / SaaS)
Evolutioniq
Information technology/support technician job in Day, NY
About Us: EvolutionIQ's mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row and Built In's Best Places to work in 2025 and 2026!
We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City. In this role, you will serve as the first point of contact for our client's users, helping them navigate technical challenges and ensuring they get the most value out of our platform.
This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows.
What You Will Do
Front-Line Support: Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems.
Troubleshooting: Diagnose and resolve technical issues related to the EvolutionIQ platform; replicate bugs and work with the Technical Engagement Management and Solutions Engineering team to escalate complex problems.
Client Education: Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users.
Data Analysis: Use SQL to query databases and investigate data discrepancies to resolve client support tickets.
Workflow Optimization: Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base.
Product Feedback: Be the "voice of the customer" by gathering user feedback and trends to share with the Product and Engineering teams.
Who You Are
Education: You hold a Bachelor's degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.).
Experience: You are fresh out of a top program and/or have up to 2 years of professional experience. Previous internships in tech support, IT, or client services are a strong plus.
Communications: You possess excellent written and verbal communication skills. You can write a professional email and speak confidently with clients.
Tech-Savvy: You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models.
Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution.
Technical Skills
Required:
Understanding of AI-as-a-Service (AIaaS) concepts.
Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation).
Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk).
Preferred:
Experience with ServiceNow is a plus.
Experience with API testing tools (like Postman) or basic scripting (Python/JS).
Work-life, Culture & Perks:
Compensation: The base salary range is 75-95K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.
EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$43k-75k yearly est. Auto-Apply 18d ago
Information Technology Internships - Summer 2026
Clough, Harbour & Associates, LLP
Information technology/support technician job in Albany, NY
Join Us: Finding a better way. It's what we do, in creating solutions, helping people, and improving our world. Imagine yourself at CHA, tackling some of the world's most critical challenges - around clean water, safe roads, efficient energy, resilient power sources, and buildings. Imagine yourself contributing your skills and passion to creating a world that is more sustainable, more diverse, and one that leans forward towards a better future.
Our people are approachable, caring, down to earth, plugged in, and hands-on. They are skilled, thoughtful, and innovative. Can you imagine yourself here?
CHA is looking for someone with your passion to join our 2026 Summer Internship Program! If you are earning your degree in Information Technology, Computer Science, Software Engineering, or Data Analytics and are interested in an internship working with one of our corporate teams, apply today to join us in finding a better way.
What You'll Do:
CHA's Internship Program will ensure you are ready to make the transition from student to professional. Over our 10-week program, you will have plenty of opportunities to connect with people who will help you on your career journey. You will connect with your peers through group projects, planned social events, and working alongside one another in the office or field. You will connect with professionals across the business, collaborating on a company projects and important work that will have a real, positive impact on the world we all live in. The connections you make during your CHA Internship can play a critical role as you complete your studies and transition into your professional career.
The Internship Program here at CHA aims to prepare students for the professional working environment through opportunities to work as part of a team, developing the planning skills to effectively balance work demands with your personal life, and figuring out how to navigate different personalities to ensure team success.
Our program is more than just an internship; you will learn about yourself; identify your career passions and go after them. As a CHA Intern you will experience working in your field - there is nothing like real world experience! An internship with CHA will help you clarify and bring into focus your future career goals, it will give you the opportunity to try new things, explore and discover what you want for your future.
So, join us for summer 2026; let's find a better way together!
Want to learn more about how CHA is finding a better way? Visit us online at CHAsolutions.com
What You Bring:
* Working towards a degree in Information Technology, Computer Science, Software Engineering, Data Analytics or other relevant field of study
* Attending a full time matriculated and nationally accredited Bachelor or Graduate program.
* Completed one full year of college (rising sophomore).
* Candidates going into their junior or senior year of college are preferred.
* May 2026 graduates will not be accepted for CHA's Internship program.
* Experience with Microsoft Office required.
* Must possess the ability to work in a team environment.
* Good oral and written communication skills required.
Culture/EEO Statement:
At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways - always searching, never settling - to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible.
We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.
$30k-40k yearly est. Auto-Apply 15d ago
Trading Desk Engineer
Edgestream
Information technology/support technician job in Day, NY
About Us
Edgestream Partners is a tight-knit team of scientists, engineers, and business professionals who devote our talents to developing quantitative models of financial markets and using them to trade systematically around the world and around the clock.
Edgestream's culture has more in common with research laboratories and technology startups than with traditional finance. We prize curiosity, creativity, diligence, and intellectual honesty. We focus on the long term, working together to build elegant and general systems that endure and scale as we grow. And we incentivize our employees to cooperate and share ideas, because we know that compounding our efforts magnifies our achievements. The result is a company where smart, dedicated effort can have a major impact.
We've been in the hedge fund business since 2003, and we're still growing. We're looking for talented and driven people who can grow with us in the years ahead.
About the Job
The production group at Edgestream ensures that our systematic trading engine operates optimally in the global financial markets. Our close-knit team of skilled professionals leverages expertise in software, data, and analytics to drive success-measured in real-time, every day.
We are seeking a Trading Desk Engineer to become a high-impact member of our trading operations team. This role sits directly on the trading desk, bridging markets and technology. You will monitor and support live trading systems, resolve production issues in real time, and develop tools to improve automation and efficiency.
Responsibilities:
Monitor, support, and troubleshoot global trading systems in real time, with particular focus on night-shift coverage.
Work directly with trade-ops team and production team to ensure smooth execution and accurate risk reporting.
Develop, optimize, and automate trading desk tools, alerts, and dashboards.
Perform rapid code fixes and deploy changes to production environments during live market hours.
Provide on-call support on a rotating basis, escalating issues quickly and clearly.
Qualifications:
Advanced degree in computer science, math, financial engineering, or related.
2-6 years of hands-on trading support, trade desk technology, or electronic trading operations.
Proven ability to debug live systems under pressure.
Market knowledge across equities, futures, FX, or derivatives.
Strong coding (Python preferred), plus UNIX/Linux, SQL, FIX protocol.
Excellent communication skills and ability to interface between traders and engineers.
Willingness to work night shift on rotational basis and provide on-call coverage.
Some of the benefits of working at Edgestream:
Competitive salary, bonus, and incentive compensation based on overall company performance.
Fantastic resources, accumulated over decades, for turning ideas into reality.
Comprehensive, first-class benefits (including excellent medical and dental insurance, 401(k), HRA, FSA, life insurance, daily catered lunch, and an onsite gym).
For qualified employees, the opportunity to invest in our funds.
Contact Info
E-mail: ************************.
Please Note: All applicants must be authorized to work in the United States without requiring present or future visa sponsorships.
Legal disclaimer: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
$48k-73k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist / Onboarding, Reporting
360 It Professionals 3.6
Information technology/support technician job in Albany, NY
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months.
Job Description
Job Title: Technical Support Specialist / Onboarding, Reporting
Duration: 12 months contract
Location: Albany NY
Position Requirements/Technical Skills:
Project Scope- duties of position
Public Health MU Onboarding Project
This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure.
The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities.
Daily Tasks will include but are not limited to the following:
Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange.
Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners.
Provide step by step instruction for solution of end user issues.
Identifying root cause of error and delay and taking steps to mitigate future occurrence.
Review of system, application and network access logs of Windows and Linux based systems to identify errors.
Prepare documentation to educate technical and non-technical end users on transport onboarding steps.
Prepare documentation to document troubleshooting process flows and escalation pathways.
Document interactions with clients for later evaluation of service delivery activities.
Communicates effectively with both end users and other technical staff.
Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues.
PART A: The ONE MANDATORY REQUIREMENT:
Mid-Level
PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10.
48 months experience troubleshooting hardware and software issues.
48 months providing end user support with software applications.
48 months experience communicating with users, stakeholders and business analysts to determine business needs.
48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams.
36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems.
36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior.
36 months experience in developing n-tier applications.
36 months experience maintaining quality controls and procedures.
36 months of experience in developing and maintaining information technology technical documentation for end user support.
Bachelor's degree or greater in computer science, computer engineering, information technology or public health
Qualifications
Bachelor's degree or greater in computer science, computer engineering, information technology or public health.
Additional Information
Local candidates preferred. Immediate interview and placement! Any Visa type..
$50k-80k yearly est. 60d+ ago
IT Support Specialist
Mohawk Auto Group
Information technology/support technician job in Ballston Spa, NY
Job Description
About the Role:
The IT Support Specialist is critical in ensuring the smooth operation and maintenance of our organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization.
Qualifications:
Associate's degree or higher in Information Technology or related field preferred
2-3 years' experience in a technical support or help desk role
Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications
Familiarity with networking concepts such as TCP/IP, DNS, and VPN
Strong problem-solving skills and ability to communicate technical information clearly to non-technical users
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
Experience with remote support tools and ticketing systems
Knowledge of cybersecurity principles and best practices
Familiarity with cloud services and virtualization technologies
Exceptional interpersonal, organizational, follow-through and communication skills
Prior experience supporting a diverse user base in a fast-paced environment
Responsibilities:
Respond promptly to user inquiries and technical issues via phone, email, or in-person support
Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, applications, and security software
Document support activities, solutions, and procedures to build a knowledge base for future reference
Assist with IT asset management, including inventory tracking and software license compliance
Collaborate with other IT team members to escalate and resolve complex technical issues
Provide end-user training and guidance on best practices for technology use and security
Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance
A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption.
Benefits:
Collaborative, fast-paced environment
Health, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off
Employee Discounts
$44k-76k yearly est. 10d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology/support technician job in Glens Falls, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 23d ago
HLA Contract Technician
Partnered Staffing
Information technology/support technician job in Troy, NY
Kelly Services in partnership with Nissan is currently seeking
high skilled
individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.
Job Description
The Refurbishment Manufacturing Contractor will be responsible for the inspection, troubleshooting, analysis, repair, receiving/shipping and packaging, and related documentation and duties associated with the repair of X-Ray Detectors, Receptors, and Imagers. In addition, the technician will be tasked with the repair and handling of contract service work in support of the XRD customer base. The technician will generally operate in the HLA and XT labs, with assignment in other areas of the facility as needed.
Qualifications
Responsibilities:
-Inspect parts for defects in workmanship
-Bond modules
-Build detectors using specific parts and OMS'
-Assist engineering with bonding, builds, and idea implementation
-Utilize MES to ensure proper tracking of product
-Computer proficiency with Windows, Office, and other programs
-Maintain compliance with cGMP (Common Good Manufacturing Practices)
-Continue to improve upon established Lean Line practices.
Qualifications:
1. High school diploma or GED
2. Ability to work under close supervision and follow instructions
3. Proficiency to understand and interpret basic written technical information
4. Demonstrated proficiency to utilize computerized work systems
5. Effective verbal and written communication skills
6. Ability to communicate using English
Additional Information
All your information is kept confidential as per EEO standards.
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
$50k-89k yearly est. 60d+ ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Schenectady, NY?
The average information technology/support technician in Schenectady, NY earns between $29,000 and $76,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Schenectady, NY
$47,000
What are the biggest employers of Information Technology/Support Technicians in Schenectady, NY?
The biggest employers of Information Technology/Support Technicians in Schenectady, NY are:
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