Information technology/support technician jobs in Spring, TX - 697 jobs

We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time and 100% on-site in our Houston, TX** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.

1. Desktop Support 2 to 3 years of troubleshooting experience and providing user support in a technical environment. Client-facing. This individual needs to be proficient supporting clients in Windows 11 enviroment 2. Windows 11 2 to 3 years providing support troubleshooting W11 OS. Software and hardware support 3. Customer Service/Satisfaction Skills 4.Active Directory troubleshooting skills. This position is onsite Monday - Friday inside the loop of Houston, TX *Job Type & Location*This is a Contract position based out of Houston, TX. *Pay and Benefits*The pay range for this position is $20.00 - $24.00/hr. *Workplace Type*This is a fully onsite position in Houston,TX. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us Career Growth: Advance your career with opportunities for leadership and personal development. Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page. A Day In The Life The Sr. IT Strategic Sourcing Specialist, under the leadership of the Sr. Manager, Strategic Sourcing and Procurement (SS&P) will assume the role of providing contracting, sourcing, analytics and procurement support to internal customers and departments, suppliers, and ensuring alignment with GST objectives. The Senior Specialist will 1) support GST on general contracting and procurement activities, 2) negotiate terms and conditions with suppliers, including favorable commercial terms to GST, and (3) provide cross functional support for the GST Procure to Pay lifecycle adhering to set Policies. The Senior Sourcing Specialist will take action to enhance cross-functional coordination and maintain ongoing communications between customers and suppliers. As a Sr Spec, Sourcing (SS&P) you will: Procurement: Ensure alignment of purchase orders with IT capital and operational budgets (CAPEX/OPEX), and reconcile variances in ERP and procurement systems Generate, monitor, and reconcile purchase orders, SOW's, Order Forms and Master Agreements Create, Manage, Monitor multi-year agreement renewal list Identify, evaluate, and select suppliers to meet company procurement needs through 7 Step or other similar sourcing process Develop relationships with Accounts Payable and other functional groups to support supplier payment, supplier set up, resolve issues, and add value to the business Additional issue resolution and ongoing management. Contracting: Leverage technology-specific contract templates and negotiate IT-specific terms (e.g., SLAs, data security, renewal clauses, audit rights, and licensing metrics) in collaboration with IT Security, Legal, and Business Collaborate with cross-functional departments to ensure terms and conditions represent organizational interest, Leverage contract templates with vendors, contract negotiations, administration and management Secure and ensure successful implementation of contracts and supplier transitions, Analyze and support corporate contract repository requirements Manage assigned supplier performance and initiate corrective actions when necessary. Sourcing Strategy: Responsible for working with internal business to gather and assess business requirements Conduct spend analysis, needs assessment, and support business case development Identify cost savings, licensing optimization, contract consolidation, vendor rationalization, and service standardization opportunities across while maintaining/increasing quality, service, and mitigating risk Create, report on, and provide recommendations regarding industry and market trends. Support team on analytical needs and requirements Responsible for proactive communications to internal business and for customer satisfaction, including supplier performance monitoring/reporting, Address and resolve issues and minimize escalation opportunities What We Need From You Bachelor's Degree from four-year college or university Req 4-6 years related experience and/or training; or equivalent combination of education and/or experience. Required Strong familiarity with procurement of IT Sourcing and best practices, enterprise software licensing (e.g., SaaS, perpetual), and IT consulting/services (e.g., managed services, implementation, and professional services). Experience sourcing IT Hardware, Software, and Services within a corporate, enterprise or multi-site environment Capability to multi-task and prioritize according to changing needs Ability to complete projects and assignments on-time with minimal supervision Ability to develop relationships within an operational environment and successfully represent the needs of the business in a productive manner Microsoft Office (Word, Excel, PowerPoint), SAP S/4 HANA, SAP Ariba (or other similar P2P/S2P system(s) Data Analysis (spend, supplier, contracts) - create, collect and analyze data to make recommendations Excellent time management and project management skills. Ability to participate in projects in collaborative environment with competing priorities Day to Day support on procurement activities and requirements Sourcing Strategy Formulation and Implementation Demonstrated Leadership and Team player qualities Personable, professional with the ability to display an extroverted personality. Responsible for Collaboration and Selling to internal BU's and Suppliers on sourcing opportunities and lowering TCO Excellent Communication Skills - written/verbal, ability to listen effectively and then act appropriately DL NUMBER - Driver License, Valid and in State Required Certified in Production and Inventory Management (CPIM)-APICS Preferred Supplier Performance Management Developing-Advanced Required Negotiation Developing-Advanced Required Influencing Skills Developing-Advanced Required Procurement Software Developing-Advanced Required Market Research Developing-Advanced Required Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Developing-Advanced Required Vendor Management Developing-Advanced Required Supplier Relationship Management Developing-Advanced Required Strategic Sourcing Developing-Advanced Required Supplier Identification And Selection Developing-Advanced Required Forecasting Developing-Advanced Required Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. Travel Requirements 20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis). The associate will work from the Friedkin Corporate Campus (FCC) 4 days per week and may occasionally be required to travel to the Vehicle Processing Center (VPC) and Parts Distribution Center (PDC), as well as other sites (including out-of-state) as needed. Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at . We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship. #LI-JT1

The LDAR Inventory Projects Technician position performs activities related to LDAR (Leak Detection and Repair) component inventory projects. The project may consist of multiple tasks to initiate, modify, or validate the facilities' current component inventory of the LDAR program. Tasks associated with this position provide various clients with regulatory compliance services related to facility environmental programs. This position requires travel (80-100%) to and from various petroleum refineries, chemical or gas processing facilities. The starting pay rate is $20/hr. Essential Functions * Understanding of EPA Method 21 including inspection techniques and instrument calibration * Ability to identify various process equipment (valves, pumps, compressors, flanges, piping connections, etc.) * Accurately and completely perform administrative duties, including recordkeeping documentation and forms, submitting receipts, and completing daily timesheets * Become proficient in project field responsibilities including reviewing Pipe and Instrumentation Diagrams (P&IDs), flag process lines/equipment, affix physical component inventory tags, and accurately document component information required. * Ability to perform Quality Assurance/Quality Control (QAQC) of work and upholding set company standards * Knowledge of applicable regulatory requirements related to project facility * Ability to functionally utilize, maintain, and troubleshoot project specific equipment including Toxic Vapor Analyzers (TVA's), electronic data logging devices and computers * Reporting Open Ended Lines (OEL), Audible Visual and Olfactory (AVO) emissions, damage, or hazards to appropriate site-specific personnel * Ability to successfully complete and maintain required safety and site-specific training and accreditations. * Incorporate safety into daily work activities, utilize all required safety personal protection equipment and perform safety inspections/audits as required * Maintains cleanliness of company property, including office, vehicle, and other work areas * Aid other company projects as needed and/or perform other job-related duties as assigned. Supervisor Responsibilities * No supervisory responsibilities; may provide guidance to other employees/individuals. Required Qualifications * EDUCATION REQUIREMENT - High School Diploma or GED * Ability to pass a comprehensive background check and drug screening. * Must pass all applicable safety training. * Complete the Transportation Working Identification Credential (TWIC) program followed by verification via a TWIC card. Knowledge, Skills & Abilities * Safety first attitude * Mechanical and hand tool knowledge; basic electrical/mechanical skills * Ability to perform data entry using Alliance software. * Ability to work in physically demanding field conditions, physical endurance. * Professional attitude and ability to learn. * Ability to perform effectively at heights; ability to operate lifts/sky jacks and other large equipment. * Awareness of personal and industrial safety requirements, particularly in relation to signs of heat stress, exhaustion, and emergency first aid * Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy. * Ability to effectively communicate with associates and customers. * Ability to read, count, and clearly write to accurately complete all documentation. Work Environment While performing the duties of this job, the employee travels extensively to industrial work sites and performs testing in hazardous or extreme working conditions. This position may involve working at extreme heights and may involve intense levels of emotional stress. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Outdoor work in petroleum refineries, chemical or gas processing facilities walking and standing for prolonged periods of time. * Adverse weather conditions (extreme hot/cold and inclement weather) * Carrying equipment on your persons that could weigh up to approximately 15-25 lbs. Testing instruments, data logger, hand tools, and miscellaneous equipment are typically carried in a backpack. * The work involves ascending stairs, climbing vertical ladders, and working from elevated heights, heights may exceed 300 feet, (wearing personal fall protection when required) with equipment described above. * All outdoor work is performed wearing personal protective equipment (PPE), which includes, but is not limited to, a hardhat, fire retardant coveralls, safety glasses, hearing protection, safety boots, and a 5-point safety harness (when required). Travel (80-100%). Travels to and from various petroleum refineries, chemical or gas processing facilities. Depending on the assignment and the remoteness of the site, may require travel on weekends. Key Benefits Include: Medical, Dental, and Vision Insurance Flexible Spending Accounts 401(K) Plan with Competitive Match Continuing Education and Tuition Assistance Employer-Sponsored Disability Benefits Life Insurance Employee Assistance Program (EAP) Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st) Profit Sharing or Individual Bonus Programs Referral Program Per Diem & Paid Travel Employee Discount Hub Other Duties Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Alliance reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. #ELLDAR Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Lead Infrastructure Support Specialist supports, maintains, and enhances our demo and sandbox environments used by sales, product, and client-facing teams. The incumbent brings strong experience in Benefits Administration systems along with deep knowledge of Amazon Web Services (AWS) infrastructure. This role ensures our demo platforms are stable, secure, performant, and configured to showcase product capabilities with maximum impact. ESSENTIAL DUTIES AND RESPONSIBILITIES Demo Environment Management Maintain, monitor, and troubleshoot demo, sandbox, and staging environments to ensure high availability and optimal performance. Configure and refresh environments to support product demos, proofs of concept, and client engagements. Coordinate environment updates, version control, and release readiness with Engineering, Product, and Sales Engineering teams. Manage environment data sets, ensuring they are realistic, compliant, and aligned with demo scenarios. Benefits Administration Expertise Configure, test, and maintain Benefits Administration modules and workflows within demo environments. Collaborate with Product and Sales teams to ensure benefits plans, eligibility rules, enrollment flows, and life event scenarios reflect real-world use cases. Troubleshoot and resolve issues related to benefits configuration, plan setup, calculations, and integrations. Serve as an internal subject matter expert on Benefits Administration functionality and best practices. AWS Infrastructure & Automation Support AWS services used by demo environments, including EC2, RDS, S3, Lambda, CloudFormation/IaC, and networking components. Assist with environment provisioning, scaling, backups, and performance tuning. Implement automation to reduce manual setup time, improve repeatability, and increase reliability. Monitor system health and security within AWS, responding to incidents and optimizing resources. Cross-Functional Collaboration Work closely with Sales Engineering to support demo customizations or configurations needed for key deals. Partner with DevOps, Engineering, and QA teams to ensure environment stability and alignment with production architecture. Provide training and documentation to internal teams on environment usage and best practices. REQUIRED SKILLS AND ABILITIES Strong analytical skills and the ability to rapidly diagnose complex technical issues. Excellent communication and documentation skills. Problem Solving: Strong troubleshooting and logical reasoning. Technical Agility: Ability to quickly learn new systems and platforms. Collaboration: Works well with both technical and non-technical teams. Attention to Detail: Especially in configuring benefits and environment parameters. Customer Mindset: Understands the importance of polished demo experiences. KNOWLEDGE, EXPERIENCE, AND/OR EDUCATION REQUIREMENTS 7+ years of technical experience supporting enterprise software environments. Hands-on expertise in Benefits Administration systems (e.g., HRIS, HCM, payroll/benefits platforms, enrollment systems). Strong AWS experience with core cloud infrastructure services. Proficiency in troubleshooting across application layers (UI, APIs, databases, integrations). Experience with configuration, data setup, and dynamic rule-based systems. Familiarity with CI/CD pipelines and automation tools. AWS certifications (Solutions Architect Associate/Professional, SysOps, DevOps Engineer). (preferred, not required) Experience with infrastructure-as-code (CloudFormation, Terraform). (preferred, not required) Background in HR tech, HCM, payroll/benefits platforms, or related industries. (preferred, not required) Scripting experience (Python, Bash, PowerShell). (preferred, not required) Familiarity with identity management and SSO (SAML, OAuth, OpenID Connect). (preferred, not required) Experience supporting sales demo environments or customer-facing technical workflows. (preferred, not required) Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. #LI-RZ1 #LI-Remote

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution. Word Duties and Responsibilities include the following: * Monitor and manage support tickets within a Salesforce-based ticketing system * Respond to user requests submitted through tickets, email, and phone calls * Troubleshoot and resolve common Salesforce-related issues, including: * User access and permissions * Data entry and record updates * Reports and dashboards * Page layouts and field visibility * Accurately document issues, root causes, and resolutions in Salesforce * Escalate complex issues to Salesforce Administrators or Developers when needed * Ensure tickets are resolved within defined SLAs and properly closed * Communicate clearly and professionally with users throughout the support process * Identify recurring issues and recommend process improvements * Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures Supervisory Responsibilities - This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects, researches, and analyzes data; Exhibits ability to reason. Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies. Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values. Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience. Required Qualifications and Skills * Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments) * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Ability to manage multiple tickets * Customer-service mindset with a focus on issue resolution Preferred Qualifications and Skills * Salesforce Administrator experience or certification (Admin or Advanced Admin preferred) * Experience providing help desk support via phone and email * Knowledge of the Salesforce security model, including profiles, permission sets, and roles * Experience working with SLAs and ticket performance metrics * Basic understanding of workflows, flows, or validation rules * Working Conditions * Regular interaction with internal business users Computer Skills To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Noise level in the work environment is usually moderate. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights

IT Technician (Remote USA) | $40-$50 per Hour Power Our Tech. Drive Our Success. Are You the IT Expert We Can Rely On? If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving complex tech challenges, and wants to be part of a company that values IT as a strategic asset keep reading. At Bridgepoint Works, a leading civil engineering firm, technology is the backbone of our success. Our teams rely on seamless, secure, and high-performing IT systems to execute groundbreaking projects across the country. That's why were looking for an exceptional Remote IT Technician* to ensure our tech infrastructure operates at peak efficiency. This is a remote role open to candidates residing in the USA, with a competitive pay range of $40-$50 per hour. Why Join Bridgepoint Works? Bridgepoint Works is more than a civil engineering firm we're problem solvers, innovators, and industry leaders. Our work is reshaping communities, and our success relies on cutting-edge technology. As part of our IT team, you wont just keep the lights on you'll drive meaningful change by optimizing our tech environment, ensuring security, and supporting a dynamic workforce. What You'll Do As our IT Technician, you'll be responsible for maintaining, troubleshooting, and improving our IT systems to keep our teams running efficiently. Your work will directly support engineers, project managers, and leadership across various departments. Key Responsibilities: - Provide remote IT support to employees across the organization, troubleshooting hardware, software, and network issues. - Install, configure, and maintain systems, including desktops, laptops, printers, and cloud-based applications. - Manage security protocols, updates, and patches to protect company data and prevent cyber threats. - Ensure VPN and remote access tools are optimized for seamless connectivity. - Maintain system documentation, IT asset tracking, and user guides for internal use. - Assist in onboarding new employees by setting up their accounts, devices, and software access. - Collaborate with vendors and external IT teams to improve systems and resolve escalated issues. What Were Looking For We need someone who is not just technically skilled but also proactive, adaptable, and able to work independently in a remote environment. You should be a problem-solver who can anticipate challenges, communicate effectively, and ensure our IT infrastructure supports our teams success. Must-Haves: - 3+ years of experience in IT support, system administration, or a similar role. - Strong knowledge of Windows, MacOS, and cloud-based applications. - Experience troubleshooting hardware, software, and network issues in a remote environment. - Understanding of cybersecurity best practices and IT security protocols. - Familiarity with VPNs, remote desktop tools, and cloud services (Microsoft 365, Google Workspace, etc.). - Ability to explain complex technical concepts to non-technical users. - Self-motivated with excellent time management skills. Nice-to-Haves: - IT certifications (CompTIA A+, Network+, Microsoft, etc.). - Experience with engineering or construction industry IT systems. - Familiarity with ticketing systems and ITSM platforms. - Knowledge of cloud security and data protection strategies. What's In It for You? - Competitive pay $40-$50 per hour. - 100% remote work Work from anywhere in the USA. - Career growth opportunities We invest in our employees development. - Work with a forward-thinking team Be part of a company that understands the value of IT. - A fast-paced, dynamic work environment No two days are the same. Ready to Join Us? Apply Now! If you're an IT professional who loves solving challenges, optimizing systems, and supporting a team that's making a real impact, we want to hear from you. Don't settle for just another job step into a role where your expertise truly matters. Click below to apply and become a vital part of Bridgepoint Works today!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location: houstan,tx Duration: 1+ years Job Description: • Win7/Win XP OS support.troubleshooting • Office 2003/2007/2010 support • Executive end user trouble shooting skills • Dell hardware • Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills, excellent customer service skills through verbal and written communication, and a keen attention to detail. #LI-DNI","job_category":"Information Technology","job_state":"TX","job_title":"IT Technician","date":"2025-12-30","zip":"77001","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~2-year IT degree or equivalent experience; A+ Certification is a plus~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work\/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

PTSD Foundation of America is seeking an enthusiastic and detail-oriented IT Technician to join our team. This position is primarily based at Camp Hope, where the technician will provide front-line technical support for desktops, laptops, networks, printers, and other peripheral devices. This role will also require occasional travel to the corporate office to assist with IT needs. The ideal candidate will have a passion for technology, strong problem-solving skills, and the ability to deliver excellent customer service to end-users. Responsibilities: The IT Technician has the following responsibilities and duties: Diagnose and resolve desktop/laptop hardware and software issues. Install, configure, and maintain PCs and associated peripherals. Troubleshoot network connectivity problems (wired/wireless). Provide single and multi-function printer support, including setup and connectivity. Perform hardware repairs and upgrades on workstations. Respond to and maintain accurate records of issues and solutions through the helpdesk system. Escalate complex technical issues to senior IT staff or vendors. Support IT asset management and inventory tracking. Other technical and/or administrative tasks as directed by senior IT staff. Requirements: The IT Technician should have the following skills, education, and experience: High school diploma or equivalent (Associate degree or technical certification preferred). Basic knowledge of Windows operating systems, MS Office, and PC hardware. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to prioritize and manage multiple priorities simultaneously. Ability to work independently and as part of a team. Willing to assist other departments with non-IT related priorities as needs and available time allow. Preferred Certifications (not required, but a plus) CompTIA A+ CompTIA Network+ Microsoft Certified Fundamentals Physical Requirements: Primary work location: Camp Hope Occasional travel to the corporate office as required. Ability to lift up to 40 lbs. when handling IT equipment. Normal business hours with occasional after-hours support as needed. PTSD Foundation offers participation in the following: Hourly Compensation Medical, Dental, and Vision benefits Life Insurance Other benefits

A qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability This position reports directly to the President of the company. Office Hours: Monday - Thursday, 8:45am-5:30pm and Friday 8:30am - 4:00pm JOB RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy Other duties as assigned JOB REQUIREMENTS Proven experience as IT Technician or relevant position Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) EDUCATION & EXPERIENCE Bachelor's Degree in Computer Science or equivalent field Minimum 2 years' experience working as an IT Technician

Auto Fit USA LLC in Houston, Texas, currently has an open position for a full-time IT Director, Monday through Saturday. Responsibilities encompass overseeing the daily operations of the department, assessing workflow, establishing priorities, setting standards, and defining deadlines. Collaboration with department heads, managers, supervisors, vendors, and other stakeholders is vital to foster cooperation and troubleshoot issues. Additionally, the role involves reviewing project plans, coordinating project activities, assigning and evaluating the work of systems analysts, programmers, and other computer-related personnel. Offering technical support to users facing computer issues is also part of the role. The ideal candidate should hold a Master's degree in Computer Science, Software Engineering, or Information Technology, along with at least 12 months of relevant experience. Resumes can be sent to HR at 6969 North Freeway, Houston, Texas 77076.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job Description PTSD Foundation of America is seeking an enthusiastic and detail-oriented IT Technician to join our team. This position is primarily based at Camp Hope, where the technician will provide front-line technical support for desktops, laptops, networks, printers, and other peripheral devices. This role will also require occasional travel to the corporate office to assist with IT needs. The ideal candidate will have a passion for technology, strong problem-solving skills, and the ability to deliver excellent customer service to end-users. Responsibilities: The IT Technician has the following responsibilities and duties: Diagnose and resolve desktop/laptop hardware and software issues. Install, configure, and maintain PCs and associated peripherals. Troubleshoot network connectivity problems (wired/wireless). Provide single and multi-function printer support, including setup and connectivity. Perform hardware repairs and upgrades on workstations. Respond to and maintain accurate records of issues and solutions through the helpdesk system. Escalate complex technical issues to senior IT staff or vendors. Support IT asset management and inventory tracking. Other technical and/or administrative tasks as directed by senior IT staff. Requirements: The IT Technician should have the following skills, education, and experience: High school diploma or equivalent (Associate degree or technical certification preferred). Basic knowledge of Windows operating systems, MS Office, and PC hardware. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to prioritize and manage multiple priorities simultaneously. Ability to work independently and as part of a team. Willing to assist other departments with non-IT related priorities as needs and available time allow. Preferred Certifications (not required, but a plus) CompTIA A+ CompTIA Network+ Microsoft Certified Fundamentals Physical Requirements: Primary work location: Camp Hope Occasional travel to the corporate office as required. Ability to lift up to 40 lbs. when handling IT equipment. Normal business hours with occasional after-hours support as needed. PTSD Foundation offers participation in the following: Hourly Compensation Medical, Dental, and Vision benefits Life Insurance Other benefits

Full-time Description The IT Technician supports the installation, maintenance, and operation of technology and communications systems across Harris County ESD 11 facilities and vehicles. This role performs hands-on technical work involving low-voltage cabling, access control, video surveillance, radio systems, and mobile/vehicle-mounted technology in a public safety environment. The IT Technician responds to service requests, supports field operations, documents work performed, and follows established procedures to ensure reliable and secure technology systems that support emergency medical services. ESSENTIAL FUNCTIONS: Installs, pulls, routes, terminates, and tests low-voltage cabling, including Cat5e/6 and fiber optic cabling (RJ45, LC/SC), in facilities, vehicles, ceilings, walls, and conduits. Installs, configures, and maintains access control systems, including panels, badge readers, electronic locks, and related infrastructure. Installs, mounts, and supports IP-based video surveillance systems, including cameras, NVRs, and associated network components. Provides support for mobile and vehicle-mounted technology, including mobile data terminals (MDTs), cellular routers, GPS/AVL systems, and related hardware. Supports radio and communications systems through cable runs, antenna installation, equipment setup, and basic programming or reprogramming in coordination with vendors. Assists with deployment and maintenance of RFID, asset tracking, and inventory management tools. Performs routine inspections, diagnostics, troubleshooting, and minor repairs to ensure systems remain operational and reliable. Supports EMS vehicle upfitting projects involving IT and communications equipment installations. Responds to service tickets and on-site support requests across the service area in accordance with established priorities and procedures. Assists with system testing and validation following installations, repairs, or upgrades. Provides basic end-user support and instruction related to installed systems and equipment. Maintains accurate documentation of installations, configurations, maintenance activities, and resolutions. Tracks and maintains assigned tools, equipment, and spare parts in accordance with department procedures. Supports vendor-led installations or repairs by preparing sites, assisting with setup, and documenting completed work. Other duties as assigned. QUALIFICATIONS: High school diploma or GED, required. Associates degree in IT, electronics or related field, preferred. At least 2 years of experience supporting technology systems in EMS, fire, law enforcement, or public sector environments. Proven experience with radio systems (Motorola, Kenwood, etc.) and AVL or GPS tracking tools. Industry certifications (BICSI, FOA CFOT, CompTIA Network+, Axis, Genetec, etc.) preferred. Proficiency with low-voltage cabling and termination, structured wiring, Cat5e/6 and fiber optic termination and testing. Familiarity with access control, IP video systems, and mobile/vehicle IT systems. Ability to interpret technical diagrams, floor plans, and wiring schematics. Ability to work independently on assigned tasks while following established procedures, work instructions, and priorities. Strong customer service skills with the ability to remain calm and professional in high-volume or time-sensitive support situations. Ability to accurately document work and resolutions while maintaining confidentiality and data security. Valid Texas driver's license and insurable driving record. Must not have been excluded by the OIG to participate in federally funded healthcare programs. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Must be able to lift and carry up to 50 lbs. Climbing ladders, crouching, and working in tight spaces (e.g., vehicle interiors, ceilings). Frequent use of hand and power tools. Extended periods of standing, walking, or driving. WORKING CONDITIONS: Field-based work across multiple EMS stations and vehicle bays. Office and server room environments at headquarters. Occasional after-hours or weekend work may be required for projects or emergencies. Exposure to outdoor elements, active public safety facilities, and vehicle interiors. HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11 reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate Salary Description $23.00/hr. - $29.00/hr.

Brief Description: The Compliance Administrator will be responsible for Coordination and supporting the processes, methods, practices and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that manages the portfolio of projects identified to optimize business processes through technology solutions. This position will report to the Senior IT Compliance Manager. Detailed Description: Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies. Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions. Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods. Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting. Maintain and regularly update the portfolio of IT projects and initiatives. Review and coordinate ITs compliance requirements, including the facilitation of IT's annual risk assessment, SOX/ITGC controls, policies, standards and procedures, and related documentation. Serve as a liaison with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes. Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued. Perform other duties as necessary. Job Requirements Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company. Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services. Ability to clearly communicate business and technology direction to various levels of management and stakeholders. Demonstrate experience supporting management activities through all levels of the Company. Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues. Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity. Demonstrated ability to work independently with minimal supervision, while also collaborating effectively in a team environment. Must be available to travel as needed (within and outside of Houston area). Minimum Qualifications: Bachelor's degree in computer science, Management Information Systems, Engineering, or other relevant field; or 5+ years of equivalent experience. 3+ years of experience in a technical role with understanding of project management and system lifecycle development. 3+ years of experience managing SOX compliance efforts and implementing change management processes. 2+ years of experience managing contractors and/or managed service providers. Preferred Qualifications: PMP certification. Experience establishing an IT Project Management Organization (PMO). Experience with ITIL and/or PMBOK methods and processes. Oil and gas or energy services industry experience. Prior experience supporting global companies. Additional Details: Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment.

IT - Infrastructure Internship (The Woodlands, Texas) Huntsman is now searching for a IT - Infrastructure Internship located at our global headquarters in The Woodlands, TX. This internship is for Summer 2026. Our summer intern program is tailored to individuals who are currently enrolled full-time students at an accredited four-year college or university. The internship runs from May to August - dependent on the school calendar. The goal of the Huntsman Intern Program is to provide a structured program that will equip interns with the skills and experience to help prepare for a successful career. As an IT - Infrastructure Intern, you will: Support the team in providing, timely, accurate, and insightful reporting as well as maintaining hardware, software, and other systems Assist with troubleshooting issues and perform analysis to understand user needs and requirements Organize and maintain IT resources, such as databases, networks, and servers Assist in the development and improvement of software applications and systems Excellent computer skills; especially proficient in Excel and PowerPoint are required to assist with day-to-day business functions Knowledge of building dashboards in Power BI is a plus and will be utilized for reporting and analysis Work cross-functionally with other functional team members on pricing excellence and profit improvement projects What are we looking for in the ideal Candidate? A full-time college student at the Sophomore, Junior, Senior or Master level by the end of Spring 2026 Must be currently enrolled at an accredited university seeking a bachelor's or master's degree Must have a 3.0 or higher GPA Must be Authorized to work in the U.S. without sponsorship Independent self-starter with high level of confidence and energy Strong analytical and conceptual thinking skills Additional Locations:

will be responsible for maintaining and optimizing our internal IT infrastructure, supporting primarily on-premises office and production environments, and ensuring the smooth operation of our desktop, network, servers, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team. The candidate will perform most of the following tasks assigned by IT manager. (note#1) Provide day-to-day production IT related support such as shopfloor control system, SQL DB, server, desktop, software, account setup, Zebra printer, barcode label design and relevant operation requests. Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS. Provide IT support to users on hardware, wired and wireless network, application Respond promptly to and resolve Microsoft 365 issues at users' level; Collaborate with Microsoft 365 admin on issue resolution. Manage and maintain on-premises domain controllers and deploy/optimize policies. Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms. Collaborate with the IT team to assist with other IT operations-related tasks as needed. Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site. Provide internet service and control/monitoring web activities. Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server. Maintain and configure the Windows update and antivirus system. Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize downtime. Support Phone System and IP Phone (Cisco IP Phone Call Manager) Provide Data Backup/Restore Support Prepare to learn and take on new and emerging IT-related job functions, cloud, AI, and cybersecurity compliance, under management's guidelines. Report and escalate issues to the IT manager in a timely manner. Participate IT meeting/discussion to update project/ticket/assignment status. This candidate should be familiar with current technologies, including but not limited to: Microsoft OS, Windows 10, Windows 11, Windows Server 2016 and beyond, MS Office suites, Microsoft 365 client, MS SQL Good understanding/experience of network infrastructure on topologies, protocols, LAN/WAN, routing/switching concepts Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec… Network monitoring and management tools experience HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier Note#1: provide on-the-job training