Information Technology Support Specialist
Information technology/support technician job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Desktop Support Engineer
Information technology/support technician job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Technical Support Analyst
Information technology/support technician job in Annapolis, MD
MARYLAND GENERAL ASSEMBLY
DEPARTMENT OF LEGISLATIVE SERVICES
RECRUITMENT NOTICE
Technical Support Analyst
Information Technology Office (ITO)
Office of Operations and Support Services (OOSS)
Salary: $58,000 - $70,000 based on experience and qualifications.
Application Deadline: December 23, 2025
Team Member Benefits: Click Here to Learn More
Principal Duties:
Provide technical assistance and support for issues related to computer systems, software, and hardware
Perform annual hardware and software upgrades in a team environment and independently
Identify technical problems with local area networks and wireless connections
Effectively troubleshoot local and network printers
Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner.
Utilize Help Desk Management Application to track calls, tickets, and inventory
Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex
Assist with special projects as needed
Qualifications:
Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required
4 years of experience working on technical support related principal duties listed above may be substituted for education requirement
Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications
Working knowledge of Microsoft Windows 11 and Microsoft Office 365
CompTIA A+ certification preferred; if not, must complete within one year of hire date
Available to work overtime as required to meet legislative deadlines
To Apply:
Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.
Lifecycle Refresh Technician (Federal Government Project)
Information technology/support technician job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
Network Support Technician
Information technology/support technician job in Washington, DC
Network Deployment (Network Support)
2 Months Contract
Washington, DC
Hours of Coverage and Locations
Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday.
This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site.
Deployment Scope, Activities, and Responsibilities
The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices.
Key Deployment Activities and Roles:
Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management.
Provider Summary of Obligations for Deployment Services:
Scheduling resources and completing services per Installation Guide.
Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates.
Network Technical Skills
Cabling Knowledge:
Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a).
Familiarity with different types of cables and connectors (RJ45, patch panels).
Installation Techniques:
Proficiency in running, terminating, and testing cables.
Knowledge of best practices for cable management and organization.
Testing and Troubleshooting:
Experience using cable testers and other diagnostic tools (e.g., ethernet testers).
Ability to troubleshoot common connectivity issues.
Network Fundamentals:
Basic understanding of networking concepts (e.g., IP addressing, subnetting).
Familiarity with switches, routers, and other networking hardware.
Safety Procedures:
Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards).
Soft Skills
Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site.
Attention to Detail: Precision in installation and testing to ensure compliance with standards.
Communication: Ability to communicate effectively with clients and team members about technical issues and solutions.
Time Management: Skill in prioritizing tasks to meet project deadlines efficiently.
Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges.
#LI-CGTS
#TS-3262
Ground Support Technician
Information technology/support technician job in Washington, DC
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
Notice: Know Your Rights: Workplace Discrimination is Illegal
Notice: Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
*Job Description:**
*Airbus US ** Manufacturing Facility is looking for a Ground Support Technician to join our Manufacturing department based in ** Mobile, AL.**
Responsible for the safe off-loading of Major Components Assemblies (MCA) from sea and road transport jigs onto Final Assembly Line (FAL) transportation trolleys and the delivery of MCAs to the Final Assembly Line stations in accordance with the planning schedule. Safe operations of Overhead Cranes with lifting capacities ranging from 6.5 tons to 50 tons, all with multiple lifting configurations. ***Meet the team:*** The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you'll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. ***Your working environment:*** Nearby on ‘Airbus Way' you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus' strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.
How we care for you: *
**Financial Rewards: ** Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
**Work/Life Balance: ** Paid time off including personal time, holidays and a generous paid parental leave program.
**Health & Welfare:** Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
**Individual Development:** Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
**Your challenges:***
*Primary Responsibilities:**
1. Crane Operations: 60% • Overhead crane operations in the Transshipment hangar, A320 Final Assembly Line, Final Phase hangars, and A220 FAL to receive and deliver the major aircraft components utilizing a variety of overhead crane configurations and lifting devices. 2. Aircraft Towing: 20%
Operating heavy aircraft tow tugs for the movement of aircraft into and out of various hangars in support of pre-Final Operational Testing.
Ensuring aircraft system readiness and proper configuration aircraft towing operations, cargo loading, aircraft mooring, electrical power connections, ventilation for air supply, and cabin access all in accordance with the Aircraft Maintenance Manual (AMM). MAA AOA training.
3. Logistics / Site Services: 15%
Coordinating logistical support for cannibalization, reallocation, out of sequence requests of aircraft materials, and the return of sea transport jigs.
Operation of heavy equipment to load/ unload shipping containers of MCAs using 30 k forklift.
Operation of heavy equipment to support unloading of MCAs from sea jigs at heights offeet using articulating man lift or scissor lifts.
Fueling activities for ground support equipment (GSE). Using portable fuel tanks.
4. Completion of Documentation/ Training: 5%
Adherence to various policies regarding accurate recording of completed work and work-in-progress by using daily job cards to record activities.
Notifies affected parties when clerical errors are discovered or documentation is incomplete.
Using SOIs to perform each task assigned and documenting any discrepancies.
Maintains accurate and up-to-date training records of EHS, SAP.
Ensure required daily pre-operational inspections of GSE are completed. Additional Responsibilities:
Housekeeping, Assistance with lifting/pushing/pulling, Etc.
• Other duties as assigned. *
*Your boarding pass:**
Overhead, Crane.
Aviation ramp operations.
Heavy Equipment Operations.
Logistic Operations.
SAP experience preferred.
* High School Diploma or equivalent Experience:
3 years of experience working with overhead cranes.
3+ years of experience working in aviation ramp operations.
3+ years experience working with heavy equipment.
*Physical Requirements:**
• Speaking: * Able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
• Equipment Operation: * Able to operate a wide range of tools and equipment including hydraulic lifts and arms.
• Carrying: * Able to occasionally carry up to 70lbs/31.7kg while engaging in training, addressing production issues or as part of continuous improvement projects.
• Lifting: * Able to occasionally lift up to 30lbs/14kg.
• Pushing/Pulling: * Able to push/pull items in office areas and on the shop floor.
• Sitting: * Able to sit for extended periods of time at the computer and in meetings.
• Squatting/Kneeling: * Able to occasionally squat or kneel to retrieve or replace items.
• Standing: * Able to stand for extended periods of time delivering information.
• Travel/Mobility: * Able to travel overseas and domestically sometimes for extended periods of time and on short notice.
• * Able to work outside hangers in changing locations. Able to work on movable lifts at the aircraft at a height of approximately 40 ft. Sometimes working in a ventilated fuel tank with a mask in a confined space. Able to enter a wing through a 9.8 inch by 17.7 inch oval opening.
• Walking: * Able to walk through office and production areas, around flightline and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions.
• Climbing: * Ability to climb stairs or ladders as required.
• Visual: * Ability to visually inspect parts/components (read small numbers in either Vernier scale or other).
*Take your career to a new level and apply* online * now!**
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:**** Airbus Americas, Inc. *Employment Type:* US - Direct Hire *Experience Level:* Entry Level *Remote Type:* On-site *Job Family:* Logistics ------ Job Posting End Date: 12.26.2025 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
Tier 2 Deskside Hardware Technician
Information technology/support technician job in Rockville, MD
Seeking a customer-focused Tier 2 Deskside/System Technician to provide on-site 7x24x365 deskside and systems support for the U.S. Nuclear Regulatory Commission (NRC). This role supports NRC end users-specifically NSIR users-at the primary site in Rockville, MD, with required travel to Mount Weather, Bluemont, VA as needed. The position operates in a fast-paced government environment and requires hands-on technical support, strong communication skills, and the ability to work under tight schedules.
Key Responsibilities
Serve as the primary on-site point of contact for Tier 2 deskside engineering and break/fix support for desktop and laptop devices.
Provide non-disruptive deskside support for deployment of Windows 10 and Windows 11 configured hardware.
Configure, deploy, maintain, and support laptops, desktops, thin clients, and mobile devices, including associated peripherals.
Perform hardware and software procurement, deployment, asset control, and disposal activities.
Maintain and support a high-availability environment using virtualization and redundancy best practices.
Perform systems maintenance, including software upgrades, backups, recovery, and file maintenance.
Review systems weekly for critical updates, including preparation for exercises and response to emerging threats.
Provide on-call after-hours support for Production Operating Environment (POE) system issues as required.
Support practice, mock, and real DR/COOP exercises on-site.
Liaise with Tier 3 teams for changes, upgrades, and escalations.
Document all incidents, resolutions, and activities in ServiceNow ITSM, meeting defined resolution-time standards.
Escalate issues to leads or management when solutions are unclear.
Provide guided hands-on network or system support for site-specific customer needs.
Perform duties that may require heavy lifting and movement of IT equipment.
Required Technical Skills
Hands-on experience deploying Dell laptop and desktop devices using Windows 10 and Windows 11 images.
Break/fix deskside support for end-user computing devices.
Experience using ServiceNow ITSM for ticketing, CMDB updates, and documentation.
Knowledge of Microsoft Office Suite.
Strong analytical and troubleshooting skills, including diagnosing patch-related issues.
Ability to ensure workstation compliance with security patches and requirements.
Strong documentation skills for troubleshooting, failed patch deployments, and remediation reporting.
Preferred / Nice-to-Have Skills
Experience in:
Software testing
System administration
IT operations
Enterprise IT environments
Patch deployment and validation
Test automation frameworks
Certifications (or proficiency toward):
CompTIA A+
CompTIA Security+
CompTIA Network+
Microsoft certifications
Ability to obtain ITIL 4 Foundation certification
Qualifications & Experience
Bachelor's degree with 3+ years of relevant experience, or equivalent experience in lieu of a degree.
Excellent customer communication, organizational, and time-management skills.
Comfortable working in a government on-site environment with no telework.
Ability to travel as needed between Rockville, MD and Bluemont, VA.
U.S. Citizenship or U.S. Permanent Residency required.
Must be able to obtain and maintain an NRC Public Trust Security Clearance prior to start (process may take 1-4 months).
Position is covered under the Service Contract Act (SCA) and includes required Health & Welfare provisions.
W2 - Broadcast IT Engineer II
Information technology/support technician job in Washington, DC
Top 3 Technical skills:
VMware experience
Broadcast - workstation, Reply, TV
Windows
Shifts:
Sunday - Thursday
Tuesday - Saturday
10:00 AM - 6:00 PM or 2:00 PM - 10:00 PM
Responsibilities:
Collaboration, installation, and integration of IT centric workflows and technologies to support real time broadcast and production.
On site support for live event staging and broadcasting. Supporting live events and the concepts of live video production techniques is required.
Perform complex problem solving, backup, archiving, and business continuity to support maximum up time, often in a live high-pressure environment.
Coordinate security on all Active Directory and Office 365 Apps.
Responsible for monitoring, management, and administration of broadcast VM environment.
Assist and direct Tier 1 resources with solving advanced issues.1
Provide departmental support on a rotating basis with other staff for arena events and provide 24/7 coverage.
Maintain all documentation, including as-builts, wire lists, cable labeling, and other drawings.
Complete scheduled change submissions and real time communication of active issues.
Research and share recommendations for equipment acquisitions, upgrades, or replacements.
Other duties as assigned.
Minimum Qualifications:
Bachelor's degree.
5 years of experience in supporting computer hardware, network, and PC operating systems.
7 years of multimedia experience inclusive of live event and broadcast production.
Expertise working with Windows 2016 Server, Active Directory, DNS, DHCP, and Office 365.
Demonstrable experience in advanced problem-solving techniques and monitoring.
High degree of integrity, able to handle sensitive and confidential material.
Effective interpersonal, written, and verbal communication skills.
Ability to work effectively in a multifaceted, fast-paced environment.
Able to initiate own daily assignments, follow through on matters of concern, and use independent discernment to take appropriate actions.
Solid attention to detail, outstanding organizational skills, and ability to prioritize and meet timelines.
Experience with online streaming platforms such as YouTube, Twitch, and other platforms commonly used for internet-based transmission and distribution.
Knowledge of Visio/AutoCAD for the purpose of creating and interpreting documentation related to.
Flexibility to work evenings, weekends, and holidays as needed.
Thanks!
Hourly IT Technician
Information technology/support technician job in White Marsh, MD
🚀 IT Support Technician (On-Site) - White Marsh, MD
💼 Collaborative Culture •📈 Long-Term Growth
Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be
your perfect fit
. 💙
🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department.
💬 People-focused culture: you'll collaborate daily and build strong internal relationships
🤲 Everyone helps everyone: a place where supporting teammates is appreciated
📅 Long-term mindset: we want someone who's looking to grow with us for years
🚀 Innovation encouraged: bring your ideas, strategies, and process improvements
🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ:
🔧 Provide front-line support for desktops, laptops, printers & networking
👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.)
🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues
📦 Maintain IT asset inventory + assist with equipment moves & changes
🎥 Support A/V systems for meetings & events
📋 Assist Customer Service, Operations, Project Management & Sales
🔍 Follow compliance standards & uphold company core values
📌 Partner with leadership to manage priorities & workflows
If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌
✔️ What We're Looking For: We'd love to meet you if you're…
✨ Extremely communicative
✨ Personable, friendly, and helpful
✨ Happy to work fully on-site
✨ A natural problem-solver with strong follow-through
✨ Reliable, honest, organized & self-driven
✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active
✨ Interested in growing your IT career over time
✨ Open to working in a flexible, collaborative, family-like environment
Technical Must-Haves:
1+ year of IT support experience (or equivalent demonstrated skills)
Experience with Windows, basic networking & Microsoft 365
Strong troubleshooting abilities
Comfortable assisting both technical & non-technical users
Nice-to-Haves:
Experience in construction, modular, or manufacturing environments
Familiarity with ticketing systems & IT asset management
CompTIA A+ or similar certification
💰 Compensation
$38.46-$39.90/hr, with flexibility up to $40.86/hr
Full benefits package
📍 Location & Schedule
On-site in White Marsh, MD (no remote options)
7 AM - 4 PM
Occasional overtime/weekends depending on business needs
🚀 Ready to Be the Go-To IT Hero at Wilmot Modular?
If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you.
👉 Apply now and join a team where your work really matters!
IT Engineer - Managed Services
Information technology/support technician job in Columbia, MD
IT/ System Engineer (Level 2, 2.5, or 3) - Managed Services | Columbia, MD
Salary: $85,000-$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you'll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You'll Do:
Act as the highest-level escalation point for inbound tickets and calls
Own tickets end-to-end, escalating to vendors only when necessary
Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
Configure and manage client backups
Mentor L1 and L2 engineers, setting standards for documentation and client communication
Provide onsite support for escalations, upgrades, and client visits (~25%)
Maintain documentation and time entries in Autotask (or similar PSA)
Partner with leadership to address recurring issues and improve processes
What You Bring:
MSP industry experience is required
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)
Windows Server & Virtual Servers
Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
Experience with Autotask (or similar PSA/RMM tools)
Excellent communication skills; able to simplify technical concepts for non-technical users
Proven ability to mentor and support junior engineers
Reliable transportation for local client visits (~25%)
Must pass background check and drug screen
Compensation & Benefits:
Salary: $85K-$120K
Benefits: Medical, Dental, Vision (partial coverage) + 401(k)
PTO: 2 weeks PTO + 1 week sick
Mileage reimbursement: $0.70 per mile
Cloud Data Center Technician
Information technology/support technician job in Silver Spring, MD
As a Data Center Technician, you will be responsible for the physical installation, maintenance, and troubleshooting of infrastructure within our data center facilities. You will play a crucial role in ensuring the reliability and efficiency of our data center operations.
Core Responsibilities:
Install and maintain data center infrastructure including servers, racks, networking equipment, and storage devices.
Perform structured cabling installations and maintenance to ensure optimal connectivity and organization within the data center environment.
Diagnose and resolve hardware and cabling issues in a timely manner to minimize downtime and maintain uninterrupted operations.
Conduct routine inspections and preventive maintenance activities to ensure the reliability and performance of data center equipment.
Maintain accurate records of equipment installations, configurations, and maintenance activities for reference and audit purposes.
Coordinate with other teams including network engineers, system administrators, and facilities personnel to support data center operations and projects.
Follow industry best practices and standards for data center operations, including safety protocols and security measures.
Respond to data center emergencies and outages as needed, including after-hours and on-call support.
QUALIFICATIONS REQUIRED
High school diploma or equivalent; technical certifications or relevant college degree preferred.
Min 5 years or experience (preferred)
Prior experience in data center operations, infrastructure installation, or related field.
Proficiency in structured cabling techniques and standards.
Strong troubleshooting skills with the ability to diagnose and resolve hardware issues.
Familiarity with data center equipment including servers, switches, and storage devices.
Excellent communication and collaboration skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Willingness to work flexible hours and participate in on-call rotation as needed.
PHYSICAL DEMANDS:
Ability to lift and move heavy equipment (up to 50 lbs).
Comfortable working in confined spaces and at heights.
Physical dexterity for cable management and equipment installation.
Information Technology Engineer
Information technology/support technician job in Washington, DC
The IT Engineer supports the daily operation, maintenance, and improvement of an organization's information technology environment. This role assists with infrastructure, cloud platforms, security tools, and end-user systems to ensure stable, secure, and efficient technology services across the organization.
Responsibilities
Support the operation and reliability of network infrastructure, cloud services, security platforms, and collaboration technologies.
Assist with administration of Microsoft-based systems, including directory services, email platforms, identity management, and endpoint environments.
Provide technical support for servers, workstations, peripherals, and software through both onsite and remote assistance.
Install, configure, maintain, and upgrade operating systems, applications, and hardware components.
Assist with system monitoring, data protection, backup processes, and endpoint security solutions.
Communicate clearly and professionally with internal stakeholders, vendors, and service providers.
Handle and install standard IT equipment, including desktops, laptops, and printers.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
Entry-level to early-career experience supporting Microsoft Windows environments.
Familiarity with directory services, email platforms, cloud productivity tools, and basic networking concepts.
Strong troubleshooting, communication, and customer service skills.
Experience with virtualization, cloud services, and security tools.
Industry certifications such as CompTIA Network+ or equivalent knowledge.
Work Environment
This role is an onsite role with occasional field or remote support responsibilities and requires the ability to meet operational deadlines.
Production Support Agent (Contract)
Information technology/support technician job in Washington, DC
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
Notice: Know Your Rights: Workplace Discrimination is Illegal
Notice: Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
*Job Description:**
Airbus Helicopters* is looking for an experienced Production Support Agent (contract) to join our Maintenance & Repair (MAR) team based in* Grand Prairie, TX.*
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.*
Perform a variety of tasks in support of MAR to help expedite the activities supporting the logistics and planning functions. *Meet the team:* From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. *Your working environment:* A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:*
Coordinate movement of material: 50%*
Distribute new inbound parts from DFW warehouse to appropriate carts or totes.
Return material to DFW warehouse
Transport assets to shipping area for outbound to DFW warehouse
Help enforce product designated areas: planning space, in/outbound shipping, kitting...
Manage discrepancies with received parts from DFW warehouse
Manage incoming sub-contracts / processing - return to stock or production
Manage outbound sub-contracts / final preparation, i.e. boxing, sealing, transport to Shipping area
Coordinate return to customer of completed components: 30%*
Insure outbound shipping is properly packaged in accordance with relevant instructions
Complete documentation needed to facilitate the shipment of finished goods to either the end customer for the AHI stocks.
Complete all SAP transactions required to make the part ready for return to the customer or return to AHI stocks.
Maintains Inventories: 20%*
Maintain inventory of materials in accordance with shop needs (consumable...).
Ensure shelf life and First in First Out policies are maintained.
Focal point for invoicing and good receipt communication
Your boarding pass:*
*Education:*
Required
High School diploma or equivalent
Experience:*
Required: * Minimum one (1) year related experience in material control Preferred:
None
Licensure/Certifications:*
Required: * None Preferred:
None
Knowledge, Skills, Demonstrated Capabilities:*
Required:
Effective communication skills needed, both written and verbal
Strong customer service focus
Attention to detail / detail oriented
Familiar with general office procedures and PC skills
Preferred:
Lean Practices
Aviation knowledge
U.S. person under ITAR requirements
Travel Required: *
5% Domestic and International
*Physical Requirements:**
Onsite: 95%
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings on a daily basis.
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms on a daily basis.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications on a daily basis.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts on a daily basis.
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs on a daily basis.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs on a daily basis along with heavier parts and/or equipment on a frequent basis.
Pushing / Pulling: able to push and pull some equipment and tools on a frequent basis.
Sitting: able to sit for long periods of time in meetings, working on computer on a daily basis
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving occasionally.
Standing: able to stand for discussions in offices or on production floor on a daily basis, and frequently for long periods of time.
Travel: able to travel independently and at short notice between main facility in Grand Prairie and DFW warehouse location.
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces on a frequent daily basis.
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
*Equal Opportunity: **
*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status**
As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:**** Airbus Helicopters, Inc. *Employment Type:* Agency / Temporary *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Assembly & Integration ------ Job Posting End Date: 01.16.2026 ------ Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
Technical Support Engineer
Information technology/support technician job in York, PA
🚀 Ready to help shape the future of connected industry?
Apply today and bring your technical expertise to a global leader in industrial communication and automation!
This is a hybrid-style role based in York, PA.
About HMS
We shape the connected world!
HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability.
Position Summary
The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable.
Essential Job Functions
Customer support including fault replication, software/hardware troubleshooting and configuration.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues.
Identifies, documents, and escalates customer issues as appropriate.
Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers.
Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms.
Has the ability to manage customer relationships, expectations, and problem resolution.
Maintains a professional demeanor when faced with difficult situations.
The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects.
Minimum Requirements
Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience.
Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts.
Attention to detail and accurate recordkeeping abilities are a must.
Must have a basic understanding of Microsoft Office applications.
Proficiency with English language both written and verbal communication.
Preferred Qualifications
Previous experience troubleshooting electronic equipment
Previous experience using Zendesk or a similar system for ticket tracking.
Additional language skills in Spanish, French, Portuguese a plus.
Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems
Travel
As needed
5%
About You
You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success.
You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise.
Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS.
HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ERP Support Specialist
Information technology/support technician job in Middle River, MD
Redda Group has been retained to hire an experienced ERP Support Specialist to strengthen and optimize a growing organization's Prophet21 ERP environment. This role is perfect for someone who enjoys troubleshooting, improving systems, and supporting users across the business.
What You'll Take Ownership Of
Serve as the go-to resource for Prophet21 ERP support
Manage user access, permissions, and system controls
Diagnose and resolve ERP issues while triaging tickets effectively
Lead user training and build clear documentation
Monitor system performance, audits, and data integrity
Support ERP updates, patches, workflows, customizations, and integrations
Contribute to development using C# and SQL.
Build reports, dashboards, and data extracts
Spot opportunities for automation and process improvement
Collaborate with IT teams, vendors, and third-party integration partners
What Makes You a Great Fit
Bachelor's degree in IT, Computer Science, Business, or related field
2-3 years of experience with C#, SQL, .NET
Hands-on experience with an ERP system (Prophet21 preferred)
Background working with IT ticketing systems
Strong understanding of business processes & ERP workflows
Clear, effective communication with both technical and non-technical users
Strong analytical mindset and ability to juggle multiple priorities
Why This Role Matters
You'll be central to improving system efficiency, reducing operational friction, and ensuring teams across the company have the tools and support they need to succeed. Your impact will be felt immediately and continuously.
Ready to Explore This Opportunity?
Apply now
Future IT Roles
Information technology/support technician job in Columbia, MD
This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests.
Potential Roles Include:
Systems Administration (Windows, Linux, Cloud, Virtualization)
Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches)
Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response)
Cloud Engineering (AWS, Azure, GCP)
Help Desk / Technical Support (Tier 1-3)
DevOps & Automation (CI/CD, Scripting, Infrastructure as Code)
Database Administration (SQL, Oracle, NoSQL)
IT Project Management (Agile, PMP, ITIL)
Basic Qualifications:
* U.S. Citizenship (required for most positions)
* High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles)
* Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
* Ability to obtain and maintain a security clearance (if not already cleared)
* Strong problem-solving, communication, and teamwork skills
Preferred Qualifications:
* Active Security Clearance (Secret, TS/SCI, or higher)
* Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc.
* Experience in government or defense-related IT projects
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology/support technician job in Washington, DC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Administrator
Information technology/support technician job in Bethesda, MD
IT Admin Location: Bethesda, MD Type: Full Time Min. Experience: Entry Level: Salary Range: $60,000-$75,000 USD per year Advanced Technology & Research Corporation (**************** is seeking to fill the following full-time permanent position. Based in Maryland and incorporated in 1973, ATR is an equal-opportunity engineering company with a solid reputation in various engineering disciplines for the government and Fortune 500 commercial customers.
Salary for the position is competitive according to qualifications. ATR offers an attractive comprehensive benefits package, including Medical/Dental insurances, free basic life/ADD, and long-term and short-term disability insurances, 401(k) plan, educational assistance program, and paid time off.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.
PRINCIPAL DUTIES & RESPONSIBILITIES:
The successful applicant will join ATR's Engineering Services Division, working as a team member on site providing Information Technology (IT) administrative support to the Naval Surface Warfare Center, Signatures Department. Duties include, but not limited to:
Responsible for software portfolio management, inventory and acquisition. Advises Department on the impact of new policies and directives.
Assists in the management of the RDT&E applications portfolio and ensures that applications are properly registered in the Department of Navy Application and Database Management System.
Provides guidance on the acquisition of IT software/hardware/services. Ensures that IT approvals align with DoD, DON, and NAVSEA policy.
Performs other duties and responsibilities as required to fulfill job function as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor's Degree in Computer Technology or a closely related field preferred
1-2 years of professional IT administrative experiences are a plus
SKILLS & ABILITIES REQUIREMENTS:
Knowledge in IT systems, concepts, practices and procedures.
Knowledge in government requirements for licensing of software.
Knowledge in policies for acquisition of IT hardware, software, or services.
Ability to communicate properly at the appropriate level both orally and in writing.
Ability to establish and maintain effective working relationships with others.
OTHER REQUIREMENTS:
Candidate must be a US citizen with the ability to obtain and maintain a security clearance or favorable adjudication of a national security background investigation. Current completion of a successful background investigation is a plus.
Auto-ApplyIT Support Engineer (Tier 2.5) MSP
Information technology/support technician job in Ellicott City, MD
We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows servers, Azure, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder.
The IT Support Engineer will be joining a customer-service driven MSP focused on "white glove" support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP's.
IT Support Engineer (Tier 2.5) MSP Responsibilities:
Microsoft 365 administration & migration support
Azure infrastructure (design, implementation, management)
System Administration (Windows Servers)
Security & compliance to safeguard infrastructure
Backup & disaster recovery
Network Infrastructure management (configure firewalls, provide support)
IT Support Engineer (Tier 2.5) MSP Requirements:
3+ years of Microsoft cloud administration
3+ years of experience working for a Managed Service Provider REQUIRED*
In-depth knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machines
Experience with backup & disaster recovery
Experience migrating clients over to the cloud
Experience with VMware
Experience with ConnectWise
MCSE, MCSA, CCNA, AZ-400 a major plus
IT Support Engineer (Tier 2.5) MSP Benefits:
Salary: $80,000-$100,000
Medical, Dental, Vision insurance
PTO + Company paid holidays
401k+ 3% match
Employee growth plans & certification reimbursement
Opportunity to work heavily in cloud technology
Aerospace Customer Support Engineer (Contract)
Information technology/support technician job in Washington, DC
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
Notice: Know Your Rights: Workplace Discrimination is Illegal
Notice: Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
*Job Description:**
Airbus Commercial Aircraft is looking for an *Aerospace Customer Service Engineer (Contract)* to join our Engineering department based in Mobile, AL. You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer's operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers. *Meet the Team:* Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you're interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. *Your Working Environment:* The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.
Your Challenges:*
Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.
Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.
Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.
Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.
Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.
Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.
Ensure alignment of work practices with other programs and adherence to SB processes.
Provide support for internal and external improvement projects related to SB products, processes, and tools.
Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.
Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination.
Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives.
Support quality initiatives within the Airbus Customer Services organization.
Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement.
Your Boarding Pass:*
Bachelor's Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)
~1+ year experience in an engineering classification.
10% travel (Domestic and International) involved
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.
Proficiency with G Suite.
Team oriented - ability to work as a member of a team with other departments locally and internationally.
Ability to read/write/speak English.
Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
Displays model writing skills for others to emulate
Demonstrates simple and effective ways to communicate.
Able to represent Engineering in presentations at Airbus related activities.
Basic technical knowledge on overall Service Bulletin process
Preferred:
Master's Degree in an Engineering discipline
Minor in Computer Science
Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
Data analysis
Physical Requirements:*
Onsite or remote: 100% onsite
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.- part of daily job
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment - part of daily job
Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job
Lifting: able to lift documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job
Sitting: able to sit for long periods of time in meetings, working on the computer. - part of daily job
Standing: able to stand for discussions in offices - part of daily job
Travel: able to travel independently and at short notice. - as required based on job needs
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office areas including uneven surfaces. - part of daily job
This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license) *This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.* Take your career to a new level and apply online now! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:**** Airbus Americas, Inc. *Employment Type:* Agency / Temporary *Experience Level:* Entry Level *Remote Type:* On-site *Job Family:* Structure Design & Integration
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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .