Lead dispatch vs dispatch technician

The differences between lead dispatches and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead dispatch and a dispatch technician. Additionally, a lead dispatch has an average salary of $39,625, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a lead dispatch include data entry, logistics and payroll. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Lead dispatch vs dispatch technician overview

	Lead Dispatch	Dispatch Technician
Yearly salary	$39,625	$34,469
Hourly rate	$19.05	$16.57
Growth rate	4%	-4%
Number of jobs	4,847	30,551
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Lead dispatch vs dispatch technician salary

Lead dispatches and dispatch technicians have different pay scales, as shown below.

	Lead Dispatch	Dispatch Technician
Average salary	$39,625	$34,469
Salary range	Between $30,000 And $50,000	Between $27,000 And $43,000
Highest paying City	Seattle, WA	-
Highest paying state	Alaska	-
Best paying company	Yaamava' Resort & Casino	-
Best paying industry	Health Care	-

Differences between lead dispatch and dispatch technician education

There are a few differences between a lead dispatch and a dispatch technician in terms of educational background:

	Lead Dispatch	Dispatch Technician
Most common degree	High School Diploma, 34%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Lead dispatch vs dispatch technician demographics

Here are the differences between lead dispatches' and dispatch technicians' demographics:

	Lead Dispatch	Dispatch Technician
Average age	43	43
Gender ratio	Male, 44.3% Female, 55.7%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between lead dispatch and dispatch technician duties and responsibilities

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Lead dispatch vs dispatch technician skills

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%