Lead dispatch vs transportation dispatcher

Differences between lead dispatch and transportation dispatcher duties and responsibilities

Lead dispatch example responsibilities.

• Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
• Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
• Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
• Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
• Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Transportation dispatcher example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Monitor and report various GPS routes, road and weather conditions.
• Work with different lines of accounting (LOA) for DTS and PCS transactions.
• Keep track of all drivers on the road and delivery times and departure times through GPS tracking.
• Schedule and coordinate HVAC technician's daily activities, part requisitions, and deliver detail customer information for technicians.
• Determine the nature of the call and deploy the proper medical units and equipment need within the contracted eta time standards.
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