Post job

Lead technician vs lead support technician

The differences between lead technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $90,615 average annual salary of a lead technician.

The top three skills for a lead technician include java, architecture and digital transformation. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Lead technician vs lead support technician overview

Lead TechnicianLead Support Technician
Yearly salary$90,615$95,420
Hourly rate$43.56$45.88
Growth rate10%10%
Number of jobs250,590115,952
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 54%
Average age4242
Years of experience22

What does a lead technician do?

Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.

What does a lead support technician do?

Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.

Lead technician vs lead support technician salary

Lead technicians and lead support technicians have different pay scales, as shown below.

Lead TechnicianLead Support Technician
Average salary$90,615$95,420
Salary rangeBetween $67,000 And $121,000Between $64,000 And $140,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyMetaGoogle
Best paying industryRetailTechnology

Differences between lead technician and lead support technician education

There are a few differences between a lead technician and a lead support technician in terms of educational background:

Lead TechnicianLead Support Technician
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 54%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyStanford University

Lead technician vs lead support technician demographics

Here are the differences between lead technicians' and lead support technicians' demographics:

Lead TechnicianLead Support Technician
Average age4242
Gender ratioMale, 83.4% Female, 16.6%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead technician and lead support technician duties and responsibilities

Lead technician example responsibilities.

  • Manage and support the Cisco base corporate remote access VPN solution.
  • Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
  • Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
  • Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
  • Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
  • Configure and manage JGroup multicasting communication for apache tomcat web servers.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Lead technician vs lead support technician skills

Common lead technician skills
  • Java, 10%
  • Architecture, 7%
  • Digital Transformation, 6%
  • Customer Service, 6%
  • Database, 4%
  • HTML, 3%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

Browse computer and mathematical jobs