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Lead technician vs technician support team leader

The differences between lead technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technician and a technician support team leader. Additionally, a lead technician has an average salary of $90,615, which is higher than the $88,988 average annual salary of a technician support team leader.

The top three skills for a lead technician include java, architecture and digital transformation. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Lead technician vs technician support team leader overview

Lead TechnicianTechnician Support Team Leader
Yearly salary$90,615$88,988
Hourly rate$43.56$42.78
Growth rate10%10%
Number of jobs250,590142,576
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 56%
Average age4242
Years of experience22

What does a lead technician do?

Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.

What does a technician support team leader do?

The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.

Lead technician vs technician support team leader salary

Lead technicians and technician support team leaders have different pay scales, as shown below.

Lead TechnicianTechnician Support Team Leader
Average salary$90,615$88,988
Salary rangeBetween $67,000 And $121,000Between $64,000 And $122,000
Highest paying CitySan Francisco, CASan Mateo, CA
Highest paying stateCaliforniaNew York
Best paying companyMetaChevron
Best paying industryRetailTechnology

Differences between lead technician and technician support team leader education

There are a few differences between a lead technician and a technician support team leader in terms of educational background:

Lead TechnicianTechnician Support Team Leader
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 56%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Lead technician vs technician support team leader demographics

Here are the differences between lead technicians' and technician support team leaders' demographics:

Lead TechnicianTechnician Support Team Leader
Average age4242
Gender ratioMale, 83.4% Female, 16.6%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead technician and technician support team leader duties and responsibilities

Lead technician example responsibilities.

  • Manage and support the Cisco base corporate remote access VPN solution.
  • Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
  • Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
  • Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
  • Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
  • Configure and manage JGroup multicasting communication for apache tomcat web servers.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Lead technician vs technician support team leader skills

Common lead technician skills
  • Java, 10%
  • Architecture, 7%
  • Digital Transformation, 6%
  • Customer Service, 6%
  • Database, 4%
  • HTML, 3%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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