Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-33k yearly est. 4d ago
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Maximus 4.3
Detroit, MI job
Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results.
- Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives.
- Create and maintain any additional ad hoc analytics requests.
- Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools.
- Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels.
- Assist Human Resources in carrying out various human resources programs and procedures.
Minimum Requirements
- Bachelor's degree with 3+ years of experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
50,000.00
$59k-111k yearly est. Easy Apply 7d ago
Quality Assurance Manager
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
$69k-98k yearly est. Easy Apply 8d ago
Lead Business Analyst
Maximus 4.3
Detroit, MI job
Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations.
***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate***
Why Join Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation.
- Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys.
- Lead and own activities related to Business Requirement Documents process.
- Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions.
- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.
- Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.
- Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation.
- Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes.
- Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate.
- Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned.
- Ensure all business requirements and business processes are adequately documented.
- Lead cooperative efforts among members of a project team.
- Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors.
- Act as advisor to project team members to resolve problems.
- Provide support to operation senior staff, division managers and program managers.
- Develop high quality communications suitable for clients.
- Work effectively with internal and external business partners in the delivery of solutions.
- Maintain extensive and comprehensive working knowledge of all assigned programs and projects.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Program Specific Requirements:
- BABOK certified preferred
- Write complex SQL queries preferred
- Analyzing provider policy and resulting business process changes or similar experience required
- At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
100,000.00
Maximum Salary
$
150,000.00
$86k-112k yearly est. Easy Apply 9d ago
Mental Health Tech Full Time Nights
Tenet 4.5
Detroit, MI job
JOIN OUR TEAM
QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE
We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible - so we can create happier, healthier communities.
COMMITTED TO DIVERSITY AND INCLUSION
At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.
DMC Detroit Receiving Hospital, Michigan's first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.
Job Summary
Under the supervision of a registered nurse and in collaboration with other members of a multidisciplinary team provides treatment to patients with mental illness.
1. Provides one-to-one interaction with patients.
2. Assists in educational sessions, facilitates task oriented sessions; e.g. Community Meeting.
3. Assists with the patient intake, admission and discharge processes including but not limited to collection of objective data and patient s unit orientation.
4. Performs patient, body and property searches, and secures patient property.
5. Participates in patient care conferences and treatment-planning meetings as requested. Observe patients at risk for dangerous behavior (suicidal, self mutilation or aggression towards others). Performs and documents patient and environmental rounds.
6. Obtains vital signs, performs specimen collection (e.g. blood draws, urine collection), diagnostic testing, (e.g. ECG, breathalyzer) and assists with physical examinations as needed.
7. Assists patients with activities of daily living e.g. eating, dressing, bathing and laundry.
8. Monitors and documents patient observations, 1\:1 interactions, intervention/actions taken, and the patient s response to interventions provided by the Mental Health Technician.
9. Completes court petitions, accompanies patients to court and testifies to substantiate the need for court ordered treatment. Communicates status of court activity to professional staff.
10. Assists professional staff with restraint and seclusion as needed.
11. Performs routine clerical functions e.g. answering phones, and computer input and retrieval of information, ordering and stocking unit equipment and supplies, generating and distributing reports, updating unit census and other informational boards.
12. Ensures that patient care equipment is clean and in good working order.
13. Promotes guest relations. Anticipates and responds to needs of others. Provides assistance in a quick and courteous manner.
14. Treats others with care and respect while maintaining privacy, confidentiality and dignity.
15. Maintains a professional appearance and a clean, safe environment. 16. Performs other related duties as assigned by management.
1. One year of college study in behavioral health or equivalent combination of education and experience in an adult mental health setting AND one year of related clinical experience working with mentally ill patients; OR Associates degree in psychology, social work or a human service discipline.
2. Successful completion of annual recipient rights training, physical management in-service and demonstration, maintains active CPR certification.
$30k-34k yearly est. Auto-Apply 60d ago
Medical Office Assistant - Veterans Evaluation Services
Maximus, Inc. 4.3
Detroit, MI job
Description & Requirements Maximus is currently hiring for Medical Office Assistants to join our Veterans Evaluation Services (VES) Team in Detroit, MI. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions-oriented manner for both providers and veterans and updating case statuses as available. The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
* Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
* Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
* Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
* Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
* Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
* Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
* Must live in or near Detroit, MI.
* Must be willing and able to travel to provide support to other clinics in the Central region
* Must be willing and able to work weekend shifts (Saturday and Sunday) as needed
* Must be willing to work onsite in our Detroit, MI. location
* Must have reliable transportation to drive to other locations in the Central region
* Valid driver's license is required
* Arrive 30 minutes prior to scheduled exam
* Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign-in sheet
* Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
* Document and update OMS comments for everything you do pertaining to veterans and providers
* Adhere to local and externally relevant health and safety laws and policies
* Maintain cleanliness of the clinic/per-diem and exam rooms
* Intermediate knowledge of pertinent medical terminology
Minimum Requirements
* High School Diploma or GED required.
#VESCareers #VeteransPage #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #TrendingJobs #c0rejobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$29k-33k yearly est. Easy Apply 17d ago
Regional Medical Officer - Region 1 (Northeast)
Maximus 4.3
Detroit, MI job
Description & Requirements This federally funded initiative delivers medical readiness services - including physical exams, screenings, dental care, and preventative health - to military personnel in remote or underserved areas. Services are provided through a network of providers and mobile teams, ensuring consistent access to care and compliance with Department of Defense readiness standards.
The Regional Medical Officer (RMO) Region 1 Northeast serves as the senior clinical leader overseeing medical readiness operations across a large and highly populated Northeast and Midwest corridor. This role supports a federally funded medical readiness initiative delivering physical exams, screenings, dental services, and preventative care to military personnel, including those in urban centers, remote locations, and underserved communities.
Region 1 (Northeast) Coverage: ME, VT, NH, MA, RI, CT, NY, NJ, PA, DE, MD, DC, OH, IN, IL, MI, MO
***Please note that this position is contingent upon bid award***
Essential Duties and Responsibilities:
- Serve as the regional clinical lead, overseeing medical readiness operations within assigned geographic area.
- Coordinate and monitor delivery of services (physical exams, immunizations, dental screenings) to meet DoD readiness requirements.
- Ensure compliance with federal regulations, HIPAA, and program protocols.
- Collaborate with chief medical officer, clinicians, mobile teams, subcontractors, and scheduling units to optimize service delivery.
- Provide clinical oversight, review documentation, and address escalated medical concerns.
- Support credentialing, audits, quality assurance reviews, and reporting requirements for federal stakeholders.
- Act as a liaison between program leadership and regional providers to maintain operational efficiency and quality of care.
Minimum Requirements
- Doctor of Medicine (MD) or Doctor of Osteopathy (DO) from an accredited institution.
- Active, unrestricted medical license in the U.S.
- 5+ years of clinical experience, preferably in occupational health, preventive medicine, or military readiness programs.
Additional Minimum Requirements:
- Ability to travel frequently within the assigned region, including weekend overnight stays, to support mobile or remote readiness events.
- Experience supporting DoD or federal healthcare programs.
- Familiarity with medical readiness requirements and electronic health record systems. (Preferred)
- Leadership experience managing dispersed clinical teams. (Preferred)
- Specialty in Primary Care, Occupational Medicine, Pediatrics, or Preventative Medicine. (Preferred)
Region 1 Coverage: ME, VT, NH, MA, RI, CT, NY, NJ, PA, DE, MD, DC, OH, IN, IL, MI, MO
#LI-AM1 #maxcorp #HotJobs1230LI #HotJobs1230FB #HotJobs1230X #HotJobs1230TH #TrendingJobs #c0rejobs #HotJobs0106LI #HotJobs0106FB #HotJobs0106X #HotJobs0106TH #HotJobs0113LI #HotJobs0113FB #HotJobs0113X #HotJobs0113TH #c0rejobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
199,920.00
Maximum Salary
$
270,480.00
$83k-181k yearly est. Easy Apply 4d ago
Bilingual Russian Customer Service Representative (Remote - New York, NY)
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is currently hiring for Bilingual Russian Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.
- Must be able to speak, read and translate in Russian and English fluently.
- Residency within 100 miles of New York, NY is required.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#NYSOHPriority #NYSOHcsr #CSRLinkedInNYSOH #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
21.50
Maximum Salary
$
21.50
$28k-35k yearly est. Easy Apply 2d ago
Sr Analyst - Finance & Accounting
Maximus 4.3
Detroit, MI job
Description & Requirements This role serves as a key financial partner to program and senior leadership, responsible for ensuring accurate forecasting, financial compliance, and clear visibility into project performance. The position oversees project financial forecasts, revenue adjustments, accruals, and variance analysis while coordinating closely with analysts, subcontractors, and management to track costs and billing activity. The ideal candidate brings strong analytical judgment, attention to detail, and the ability to respond effectively to audits, client inquiries, and ad-hoc reporting needs, all while safeguarding the integrity and confidentiality of financial data.
Essential Duties and Responsibilities:
- Responsible for preparation of project financial forecast including loading labor data into corporate model; validating ODC forecast and that overall forecast values are consistent; reviewing with management to finalize and submit forecast.
- Prepare any quarterly revenue adjustments required to correct revenue for impact of billed indirect rates exceeding expected actual rates.
- In conjunction with Financial Analyst, track costs, billing/invoice adjustments, contract-to-date expenditures for sub-contractors and temporary labor.
- Oversee and review monthly accruals.
- Prepare monthly variance analysis for management review.
- Responsible for ad-hoc reporting requests from the management.
- Support management to respond to ad-hoc client requests for supporting documentation, cost allocations/analysis, etc.
- Participate in all internal and external audits and maintain reports and data related to and necessary for audits.
- Ensure the security and privacy of financial information.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,400.00
Maximum Salary
$
105,400.00
$73k-98k yearly est. Easy Apply 6d ago
Senior AI/ML Software Engineer
Maximus 4.3
Detroit, MI job
Description & Requirements The Senior AI Software Engineer will design, develop, and implement machine learning solutions, support AI initiatives for our federal agency client, and contribute to innovative projects. is fully remote. Candidates in the Washington DC area are preferred.
The selected candidate must be able to obtain and wait for the completion of an interim federal background investigation prior to starting employment. Maximus will provide guidance and facilitate the necessary administrative steps required for this process, which typically takes approximately 3-4 months.
Essential Duties and Responsibilities:
- Lead, develop, collaborate, and advance the applied and responsible use of AI, ML, mathematical, and data science solutions throughout the enterprise by finding the right fit of tools, technologies, methodologies, processes, and automation to enable effective and efficient solutions for each unique situation. Lead the use of applied mathematical analyses to provide solutions.
- Lead efforts across the enterprise to support the creation of solutions and real mission outcomes, emphasizing and teaching the ability to flex and demonstrate initiative when dealing with ambiguous and fast-paced situations.
- Act as technical translator and role model for effectively articulating and translating technical needs, solutions, outputs, and impacts to all levels, regardless of technical proficiency, in a respectful, collaborative, and situationally appropriate manner.
- Maintain deep, current knowledge of the AI technology landscape and emerging developments, evaluating their applicability for use in production/operational environments.
- Lead the creation, curation, and promotion of playbooks, best practices, lessons learned, and firm intellectual capital.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and deploy (AI) Machine Learning, Deep Learning models that support business objectives and enhance product functionality.
- Demonstrated knowledge in designing, building, testing, and deploying machine models.
- Collaborate with software engineers and data scientists to integrate trained models into production environments and ensure scalable performance.
- Proficient in using Python, have good working knowledge of R, and other programming languages to develop data pipelines, preprocessing routines to clean up data, and model automation workflows as needed.
- Apply knowledge of data structures, algorithms, and statistics to ensure model accuracy, efficiency, and reliability.
- Work with large language models (LLMs) such as ChatGPT, Gemini, or Meta LLMs, including OpenAI API integration and prompt optimization.
- Preferably to have worked with LangChain family of products, MCP, and other integration technologies with databases and other knowledge artifacts
- Implement and maintain MLOps practices for continuous training, deployment, and monitoring of AI models.
- Evaluate and adopt emerging AI tools, frameworks, and methodologies to
improve system performance and development efficiency.
- Collaborate cross-functionally to identify opportunities for AI applications and translate business requirements into technical solutions.
- Document system design, model performance, and process workflows to support transparency, reproducibility, and future improvements.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- A bachelor's degree in computer science is strongly preferred; however, additional years of directly related professional experience may be considered in lieu of a degree. Degrees in Mathematics, Artificial Intelligence, Data Science, or related fields are also acceptable.
- 10+ years of professional software engineering experience, with proficiency in one or more programming languages such as Java, Python, or R.
- 2+ years of current hands-on experience in areas such as data mining, machine learning, deep learning (neural networks), data structures, algorithms, statistics, and AI model training.
- Practical experience working with Python, PyTorch, TensorFlow, and related frameworks and libraries.
- Experience with at least one large language model (LLM) platform such as ChatGPT, Gemini, or Meta LLMs, with a solid understanding of OpenAI APIs and their integration.
- Strong verbal and written communication skills
- Demonstrated success in client support
- Ability to interface with all levels of management
- Ability to perform complex tasks with minimal supervision and guidance
- Excellent time management, scheduling and organizational skills
- Ability to work well independently or in a team setting
- Candidates must meet requirements to obtain and maintain a federal background investigation clearance
- To be eligible for the federal background clearance, candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years
Preferred Skills and Qualifications:
- Preferred certifications include AWS Certified Machine Learning - Specialty, Google Cloud Professional Machine Learning Engineer, Microsoft Certified: Azure AI Engineer Associate, TensorFlow Developer Certificate, or IBM Machine Learning Professional Certificate
#techjobs #clearance #veteranspage #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
160,000.00
Maximum Salary
$
170,000.00
$92k-119k yearly est. Easy Apply 8d ago
Exercise Physiologist Full Time Days
Tenet 4.5
Detroit, MI job
DMC Rehabilitation Institute of Michigan is one of the nation's largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the Southeastern Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally designated model systems of care for brain injury care and research. RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.
Job Description:
Under general supervision and according to established policies and procedures, plans, develops, implements and evaluates individualized exercise prescriptions and risk factor modification programs. Designs, implements and participates in educational programs for a variety of clients. Provides direction, assistance and instruction to support staff, as appropriate.
Other Responsibilities include:
Performing daily checks and cleaning equipment
Supply management and calibration of equipment
Coordinate scheduling of stress tests
1. Bachelor of Science in Exercise Science or related health discipline (i.e., Physical Therapy, Physiology, Physical Education, Community Education) preferably with an internship experience. Masters degree preferred.
2. One to two years of clinical experience in a specialized area, such as Cardiology within a health care setting, preferred.
3. American College of Sports Medicine Certified Exercise Physiologist (ACSM-EP) certification preferred.
4. BLS and ACLS certification required within 6 months of hiring.
5. This position is for Cardiac Rehab phase II program.
JOIN OUR TEAM
QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE
We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible - so we can create happier, healthier communities.
COMMITTED TO DIVERSITY AND INCLUSION
At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.
$39k-64k yearly est. Auto-Apply 60d+ ago
Director, Finance & Accounting
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is currently seeking a Director, Finance & Accounting. In this role, you will be responsible for performing and providing financial oversight to the business. . Essential Duties and Responsibilities:
- Prepare financial budgeting, forecasting and reporting on a monthly, quarterly, and annual basis, while performing variance analysis between forecast and actual.
- Ensure effectiveness of accuracy and timeliness of forecasting, reporting, accruals, and other financial related processes and systems on a weekly and monthly basis.
- Provide direct financial leadership and support for assessing service allocation rates, composition of cost pools for new allocations.
- Work with group and project finance teams to develop, administer, and implement process improvements and methodologies and cost allocation expectations.
Job-Specific Essential Duties and Responsibilities:
- Lead a team of financial professionals to develop and implement a financial strategy that is effective, consistent and aligns with the organization's overall financial strategy.
- Responsible for oversight and maintenance of project financial records and forecasts.
- Provide strategic pricing leadership to support a new business area.
- Participate in all internal and external audits.
- Oversee the monthly and quarterly financial close process for assigned businesses.
- Coordinates with Project Management to develop operational productivity analysis and tracking of metrics to identify where cost efficiencies can be achieved.
- Reviews contract modifications, maintain financial contract files and prepares reports, documentation and presentations as appropriate.
- Ensure client invoices are compliant with MAXIMUS policy and client requirement to ensure projects are billed accurately and timely.
- Manages Direct Sales Outstanding by expediting collections and keeping unbilled as low as possible.
- Ensure compliance with applicable policies and procedures as well as US GAAP, FAR, CAS and statutory regulations, acting as a champion of the company policy and procedures.
- Provide monthly, quarterly and annual forecasting for financial and business planning with Project Management and Division finance and works closely to track performance and provides timely variance and Risk and Opportunity analysis.
- Prepares routine and ad-hoc financial reports and analysis using MAXIMUS proprietary tools, Enterprise solutions, CostPoint, Cognos Reporting, and Excel
- Lead cooperative effort among members of a team.
- Provides ongoing supervision too assigned staff.
- Responsible for identifying and resolving issues, problems and concerns.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and recommends changes to policies and establishes procedures.
- Interacts with different levels of external and internal customers.
- Ensures the confidentiality and security of all corporate information.
- Other duties as assigned.
Minimum Requirements
- Bachelor's degree in related field required.
- 10-12 years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in accounting or finance from an accredited college or university or equivalent experience in lieu of degree. Master's Degree preferred.
- Due to customer requirements, United States Citizenship is required.
- The ability to obtain or maintain a government issued security clearance is required.
-10+ years of relevant professional experience required.
- At least 5 years of experience in project accounting, financial control/management or similar discipline.
- 2-3 years management experience required.
- Must have DoD financial experience.
- Must have strategic pricing experience.
- Ability to coach, develop and mentor team members.
- Proficient in Microsoft Office (strong Word and Excel skills).
- Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses of existing business processes.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work under standards-based performance measures.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Ability to be a self-starter.
#techjobs
#LI-PN1 #max ITFin
#veterans Page
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
145,000.00
Maximum Salary
$
160,000.00
$92k-125k yearly est. Easy Apply 9d ago
Procurement and Strategic Sourcing Intern
Maximus 4.3
Detroit, MI job
Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit ***********************
Essential Duties and Responsibilities:
- Provide data analysis support to project and operations management.
- Perform routine administrative functions.
- Assist in special projects across various operational departments.
- Work on assignments that are moderately difficult and escalate issues to management.
- Assist with ad-hoc reporting.
- Provide data analysis support to project and operations management.
- Perform routine administrative functions.
- Assist in special projects across various operational departments.
- Work on assignments that are moderately difficult and escalate issues to management.
- Assist with ad-hoc reporting. Assist with purchasing company materials and services
- Assist in analyzing costs and negotiate prices for goods and services
- Manage databases and input information, data, and records
- Assist with analyzing existing contracts, build contract database
- Analyze sourcing and savings data, generate reporting, communicate insights using data analytics tools
- Create dashboards of monthly spend categories
- Participate in ERP (Coupa) optimization projects
- Work with both internal and external stakeholders
Minimum Requirements
- Currently enrolled in an accredited college or university and pursuing a college degree in a related field.
- Must have completed a minimum of 2 years of coursework.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong interpersonal communication, teamwork, and customer service skills.
The ideal candidate for this position would be a rising senior studying Business Administration, Business Analytics, Supply Chain Management, or Operations Management. Must be able to work well independently with guided support from manager. Previous internship/office experience is preferred but not required.
Additional Preferred Skills/Qualifications:
- Proficient in computer skills, including Microsoft Office suite, specifically Excel.
- Excellent critical thinking and problem-solving skills
- Good written and verbal communication skills
- Detail-Oriented with strong organizational skills
- Ability to work remotely and stay on task
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
22.00
Maximum Salary
$
25.00
$28k-36k yearly est. Easy Apply 4d ago
Sr. Technical Analyst
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is seeking a qualified Sr. Technical Analyst for multiple projects, current and upcoming. The qualified candidate will be involved in technical planning and assessment projects with multiple state agencies. The position requires the candidate to produce technical analyses, develop estimates, review and contribute to requirements for large systems-planning efforts in the Child Support, Child Welfare, and Integrated Eligibility (SNAP, TANF, Medicaid) public-sector domains. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means the individual will have secondary reporting relationships to one or more Project Managers, depending on which projects they are assigned.
*This role is remote but requires working standard business hours in the US time zone of the client. This position is contingent upon award. *
Essential Duties and Responsibilities:
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget.
- Work closely with management and work groups to create and maintain work plan documents.
- Track the status and due dates of projects.
- Manage relationships with project staff responsible for projects.
- Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed.
- Facilitate regular meetings and reviews.
- Adhere to contract requirements and comply with all corporate policies and procedures.
Job Specific Duties and Responsibilities:
-Perform duties independently under the direction of their direct manager and/or Project Managers on specific projects.
-Review project documentation and client materials and provide analysis of technical and business topics.
-Participate in client meetings and offer observations and insight of technical and business topics.
-Identify risk areas and potential problems that require proactive attention.
-Review artifacts and other project documents and identify potential gaps, inconsistencies, or other issues that may put the project at risk. Such artifacts and documents include but are not limited to:
*Application Lifecycle Management Plan
*System Security Plan
*System Architecture Document
*Database Development Plan
*Configuration Management Plan
*System Requirements
*Functional Design Documents
*Technical System Design
*Data Conversion and Migration Management Plan
*Deployment and/or roll-out plans
-Identify and escalate to the Senior Manager / Project Manager risks, alternatives, and potential quality issues.
-Attend interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work.
-Attend project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Senior Manager / Project Manager.
-Complete project work in compliance with Maximus standards and procedures.
-Support team to complete assigned responsibilities as outlined in the Project schedule.
-Support all other tasks assigned by Senior Manager / Project Manager.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Requirements:
-Be available to work during standard client business hours. Projects may involve clients from any US time zone, so it is possible that work outside of the individual's local business hours will be required.
-Bachelor's degree in computer science, engineering, or science from an accredited college or university, or equivalent work experience.
-8+ years of progressive technical experience in technical disciplines and roles. E.g.:
*Software Developer to Architect to Manager
*Business Analyst to Project Manager to Senior Manager
-3+ years working on/with large Health & Human Services (HHS) system modernization projects, to include Child Support, Child Welfare, or Integrated Eligibility (SNAP, TANF, and Medicaid).
-Familiar with multiple computer languages.
-Familiar with mainframe technologies (e.g. CICS COBOL, NATURAL / ADABAS, VMS, etc.)
-Familiar with operating systems: Windows, Linux/UNIX, OS/X.
-Familiar with AI tools, capabilities.
-Familiar with databases and database tools: DB2, Oracle, MS SQL Server, TOAD.
-Strong command of cloud computing topics.
-Strong command of agile software development practices as well as waterfall development practices.
-Strong desktop software skills: proficient in MS Office, Excel, Word, Project.
-Ability to explain and communicate technical subjects to non-technical audiences.
-Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation.
-Ability to ensure solutions are consistent with organization, client, and project objectives and constraints.
-Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills.
-Ability to work independently.
-Good organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
-Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential.
-Excellent verbal and writing skills and be comfortable working with customers.
-Ability to multi-task with supervision.
-Self-motivated fast learner.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
120,000.00
Maximum Salary
$
140,000.00
$81k-104k yearly est. Easy Apply 9d ago
Assistant Pathology
Tenet 4.5
Detroit, MI job
1. High school diploma or equivalent. 2. Two to three years of progressively more responsible experience in pathology is strongly preferred.
Facility Description
DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center. DMC University Laboratories evolved in 1993 and is comprised of Core Laboratories, Specialty Laboratories, two rapid response hospital laboratories, Centralized Stat Lab, Centralized Blood Bank Lab, and full service outreach infrastructure which includes patient service centers, remote ambulatory laboratories, marketing staff, courier system and billing department. The DMC University Laboratories service area covers the entire Southeast Michigan market, and is growing at a rapid pace with the following outstanding features\: Test menu of over 1,000 tests, which includes high end specialty tests. Less than 1% of our tests are sent to outside reference laboratories. Provide reference laboratory services to many of the other healthcare systems in Southeastern Michigan and several out of state facilities.
EEO Statement
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify\: http\://**********************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations
JOIN OUR TEAM
QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE
We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible - so we can create happier, healthier communities.
COMMITTED TO DIVERSITY AND INCLUSION
At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.
**$5,000 Sign on Bonus, with required relevant experience**
DMC University Laboratories, Inc. is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include\:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note\: Eligibility for benefits may vary by location and is determined by employment status
Job Summary:
Under direct supervision and following established procedures, performs duties necessary to assist with Fine Needle Aspiration services. This includes the handling of pathological materials, slides, staining, and solutions. Provides diversified administrative secretarial support, exercising independent judgment to maximize office efficiency and accuracy of schedules, logs, meetings, calendars, and communications. Screens telephone calls and visitors, resolves issues, and composes correspondence as necessary. Supports the Pathology leaders with interaction laboratory staff members, DMC management, and physicians regarding departmental policies, procedures, practices, and general information. Assistant with required pathology related paperwork. Oversees supplies, ensuring adequate level is maintained and ordering additional supplies when necessary. Interacts with other departments to arrange for ancillary testing, completing necessary billing and maintaining proper protocol for the separation of specimens. Duties also include but are not limited to\: answering telephone, assisting with pathology material archival needs; assisting laboratories across campus with needs and assisting Laboratory Assistants and other Laboratory staff members with certain duties.
• Maintain the Pathology offices, supplies and equipment.
• Responsible for office and lab supplies in Pathology, ensuring all are in good working order and available as needed.
• Safely work with numerous high-risk biologic and chemical hazards.
• Responsible for cleaning Pathology workspaces, including all instruments and trays, washing tables and benches, and ensuring the work area is safely managed at all times.
• Follow all hospital and laboratory policies and procedures regarding security, safety, quality, documentation, and privacy needs.
• Performs other related duties as assigned.
$39k-56k yearly est. Auto-Apply 7d ago
Logistics Manager (Delivery)
Maximus 4.3
Detroit, MI job
Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
Essential Duties and Responsibilities:
- Manage activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems.
- Manage escalations, ensure correct assignment of resources and full problem resolution.
- Identify opportunities to increase efficiency.
- Collect and Analyze performance metrics, responding as necessary to ensure SLAs are met.
- Create and manage escalation procedures and ensure service levels are maintained.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Provide strategic management and objectives for the department.
- Manage aspects of personnel to ensure efficient operation functions.
- Perform other duties as may be assigned.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Additional Minimum Requirements:
- Proficiency with computers including Microsoft Outlook, Word, Excel, PowerPoint and Teams required.
- Strong written/oral communication and organizational skills are required.
- Experience in medical supply chain management is required.
Preferred Skills and Qualifications:
- Experience in managing transportation of hazardous materials to include medical waste is a plus.
#LI-AM1 #maxcorp
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
86,800.00
Maximum Salary
$
126,800.00
$70k-99k yearly est. Easy Apply 2d ago
Enrollment and Eligibility Subject Matter Expert
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is currently hiring for a remote Enrollment and Eligibility Subject Matter Expert. The Enrollment and Eligibility Subject Matter Expert delivers consulting services for medium- to long-term engagements, applying a combination of technical expertise, interpersonal skills, and subject matter expertise in SNAP, TANF, and Medicaid policies and processes.
This role focuses on the planning, development, delivery, deployment, and oversight of Integrated Eligibility systems to support HHS modernization initiatives.
*This position is contingent upon contract award. *
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget.
- Work closely with management and work groups to create and maintain work plan documents.
- Track the status and due dates of projects.
- Manage relationships with project staff responsible for projects.
- Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed.
- Facilitate regular meetings and reviews.
- Adhere to contract requirements and comply with all corporate policies and procedures.
- Provide ad hoc support as needed to project team, developers, and stakeholders as requested by project team.
- Provide assistance responding to federal partners' requests for information.
- Consult on federal or state initiatives or policy changes.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience with CMS Medicaid Streamline Modular Certification (SMC) and related outcomes and metrics.
- Experience researching state Medicaid , federal, and state eligibility and enrollment documentation and regulations.
- Experience defining and designing Medicaid enrollment and reconciliation solutions.
- Experience speaking with the client/users to understand their specific eligibility business processes
- Minimum three (3) years' experience within the last five (5) years in a comparable role on a similar project.
- Must be willing and able to work a shift that supports the Alaska Standard time zone.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
90,000.00
Maximum Salary
$
110,000.00
$82k-115k yearly est. Easy Apply 9d ago
Clinical Educator - Perinatal Services
Tenet 4.5
Detroit, MI job
JOIN OUR TEAM
QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE
We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible - so we can create happier, healthier communities.
COMMITTED TO DIVERSITY AND INCLUSION
At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.
Detroit Medical Center Shared Services is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include\:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note\: Eligibility for benefits may vary by location and is determined by employment status
Job Summary
Tenet Healthcare is a leading healthcare services company with a vast network of providers that we leverage to improve service delivery and patient outcomes. Our mission is to provide quality, compassionate care in the communities we serve. To this end, we seek and develop talent that will reflect this commitment to our mission and values.
This position is part of the Clinical education team that supports the needs of the facilities throughout that market. Under the guidance of the Market Education Director, the clinical Educator collaborates with facility/market nursing leadership and staff across departments to assess, plan, develop, implement, facilitate, evaluate and revise educational programming for all levels of nursing personnel and non-nursing personnel as indicated or requested. The educator acts as a key resource in the orientation and continuing education of nursing staff at Tenet Healthcare. The Nursing Educator implements a comprehensive education program for his/her assigned units while following and contributing to Tenet educational goals and vision. Educational programs typically include, but are not limited to orientation, continuing education and in-services. Other services may include, but are not limited to process, performance and service-delivery consultation and contributions to the organization through councils, committees and workgroups.
Responsibilities
Clinical Education
• Supports the educational needs for assigned units/clinics including classroom, clinical experiences and learning technologies.
• Implements Tenet comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the nursing staff, with specific focus for his/her units/clinics, which supports the Tenet model of professional nursing practice.
• Ensures all program/ course revisions meet the Department of Nursing and regulatory expectations and standards. Adheres to national education practice standards and stays abreast of current research into nursing education practice. Programs are executed and revised based on adult learning principles, organizational and learning theory consistent with Tenet endorsed philosophy and direction.
• Provides consultation to enhance continuing education, professional development opportunities and mentorship opportunities.
• Delivers/coordinates other educational programs as directed (e.g., Grand Rounds, in-services, continuing education, job-specific and specialty curricula) to support competence and professional growth of Tenet nursing staff.
• Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring.
• Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice.
• Participates in continuing education provider unit learning. Evaluates nursing education activities which qualify for continuing education credit. Participates in activities to keep abreast of the changes to market/facility policies/procedures of the provider unit, and the expectations of the educator role.
• Assists in development of clinical policies and procedures as requested.
• Provides guidance, resources and knowledge for professional growth of others.
• Mentors colleagues, other nurses, students and others as appropriate.
• Participates in quality performance improvement activities.
• Performs other duties as assigned/required.
Perinatal Services
• Covers Services but not limited to\:
• Labor/Delivery
• Mother/Baby
• Lactation
• Offsite Centers
• Accountable for the Projects, such as but not limited to\:
• Core Super-user Fairs
• Fetal Monitoring
• Perinatal Designation/Certification
ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH TENET HEALTHCARE PERFORMANCE STANDARDS
Minimum Qualifications
1. Bachelor's Degree in Nursing or Nursing Education or related specialty
2. 2 year nursing experience in Perinatal Services preferred
3. Current State Licenses & Certifications (BLS,ACLS,NRP)
Skills Required
• Participates in projects and educational activities as assigned for the department
• Communicates effectively with colleagues across Tenet to advance goal achievement and strategic vision alignment
• Demonstrates skill in navigating and communicating in a complex environment. Fosters achievement of Nursing Education/Development goals and objectives
• Demonstrates responsibility for reporting to licensing, certification, accreditation, and other regulatory bodies for educational program compliance
• Interacts with staff in an ethical, consistent, fair, timely, appropriate, and decisive manner in accordance with organization-wide and Nursing Department policies.
• Identifies factors that affect staff's ability to fulfill their job responsibilities, collaborates with management to effect appropriate change needed for employee's success
• Accepts Committee and market work group appointments and actively participates to affect change in patient care and the Tenet Healthcare System
• Cultivates positive relationships with academic programs to foster positive image and relationships with Tenet Healthcare.
• Demonstrates AIDET and respect for others at all times
Facility Description
The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.
DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services.
DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan.
EEO Statement
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify\: http\://**********************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations
$90k-102k yearly est. Auto-Apply 60d+ ago
IT Principal Solution Architect
Maximus 4.3
Detroit, MI job
Description & Requirements Maximus is seeking a IT Principal Solution Architect. The candidate will be a Lead for solution architecture and estimation with a focus on business process and technical services domain. The candidate is expected to work across the opportunity lifecycle and own the top-down estimate as a component of prize to win and competitive solutioning efforts including supporting Blackhat reviews. The candidate should have experience with USS (US State) and Federal proposal processes including competitive reviews, estimation, pricing, and compliance. The candidate must have a can-do attitude and be a go-getter when it comes to innovative approaches to solution and estimation.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop specific solutions leveraging technologies and design practices that enable a scalable, extensible and flexible solution.
- Develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders as needed.
- Extend and partner with internal/external resources to identify and contribute to continuous improvements of open source projects across multiple open source technologies/projects.
- Engage with internal teams to understand and architect technical solutions, facilitate solutions design and manage implementations.
- Collaborate with delivery teams to ensure solutions can be effectively implemented by operations teams.
- Mentor Solution Architects and integrate contributions across the team. Provide guidance, coaching, and training to technical employees across the company.
- Interface with pricing and delivery teams to ensure solution viability and cost realism.
- Lead major solution components or technical volumes as part of a capture team.
- Translate client requirements into viable solution elements and architecture views.
- Lead large complex initiatives of strategic importance to the organization, which involve large cross-functional teams.
- Work closely with business leaders, customers, or other stakeholders to understand priorities and constraints. Facilitate collaboration across organizations and act as a bridge between technical teams and non-technical stakeholders.
- Work directly with customers to understand their needs and design tailored solutions. Build trust and credibility through consistent delivery and transparency.
- Help guide teams through technology transitions. Support training and adoption efforts to ensure successful implementation.
- Review, guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development.
- Provide technical solution support during proposal process, to include technology stack, solution architecture, and implementation methodology.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study.
- 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree. Master's degree is preferred.
- At least 10 years of technical experience in IT including estimation and successful bid development is required.
- Understanding of current state and federal solution space and government initiatives with demonstrated capture, proposal, estimation, and/or bid experience.
- Demonstrated experience leading competitive top-down estimates, BOE development, and driving estimation using techniques such as: Expert Judgement, Comparative/Analogous Estimation, Parametric Estimation, Top-down Estimation, Wideband Delphi, and Three-point Estimation for Managed Services, IT Services, and Software Development opportunities.
- Demonstrated experience with competitive analysis - competitive patterns and pricing approaches, trends in awards (best value vs LPTA).
- Proven experience communicating with non-technical business personnel and ability to interact and work in a team environment.
- Ability to independently work as a contributing member in a high-paced and focused team.
- Strong written and verbal communication skills, including presentation skills to senior management both internal and external including SMEs.
- Ability to articulate and explain high-level architecture and design ideas to larger audiences and stakeholders.
- Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations.
- Review technology solutions to meet applicable opportunity requirements and federal and corporate standards, leveraging best practices that balance efficiency, effectiveness, and compliance.
- Communicate client opportunity specific architecture guidelines and technical details to technical and non-technical audiences.
- Innovate and articulate competitive cutting-edge cloud solutions approaches.
- Stay abreast of leading solution architectures including relevant industry partners (e.g., AWS, MSFT, Google, ServiceNow, Salesforce).
- Participate in opportunity relevant innovation activities by reviewing and generating ideas and collaborating with a diverse, distributed team.
Preferred Skills and Qualifications:
- Experience in the healthcare managed services, including public health and clinical health.
- Knowledge of the US Federal sector, including competitive reviews, estimation, pricing, and compliance.
- Professional experience should include both project management and solution architecture tasks to include designing, implementing and improving federal business solutions.
- Technical professional experience building scalable enterprise applications with high availability and reliability. Strong technological affinity and experience, as well as attention to detail and the ability to estimate, design, and execute strategic goals.
- Experience supporting Black Hats at the bid level, market/sector analysis and similar capabilities is preferred.
#techjobs #veterans Page #LI-Remote
Minimum Requirements
- Bachelor's degree in related field.
- 10-12 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
188,160.00
Maximum Salary
$
282,240.00
$81k-124k yearly est. Easy Apply 4d ago
Director of Revenue Analysis
Tenet Healthcare Corporation 4.5
Commerce, MI job
Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At DMC Huron Valley-Sinai Hospital, we're seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
* Medical, dental, vision, and life insurance
* 401(k) retirement savings plan with employer match
* Generous paid time off (PTO)
* Career development and continuing education opportunities
* Health savings accounts, healthcare & dependent flexible spending accounts
* Employee Assistance program, Employee discount program
* Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status
Summary Job Description
The Director of Revenue Analysis reports to the hospital Chief Financial Officer and directs the revenue analysis function for the assigned hospital (s). Direct the hospital revenue cycle operations, maximizes process efficiency and reimbursement. Works with Conifer team on process improvement initiatives for patient access claims, billing and payment posting. Responsible for the Charge Master. Assists Chief Financial Officer in oversight of contracts and contract compliance. Identifies the need for policy development and/or revision, defines policies in collaboration with higher level management input, goals and objectives. Oversees or directs the development and/or revision of departmental procedures/protocols. Approves personnel actions such as hires, fires, disciplines, etc. Ensures the timely completion of performance appraisals. Develops current to intermediate goals and measures for area(s) of responsibility. Measures and assesses performance. As requested, assists in long range goal development. Assists in development of and monitors budget for area(s) of responsibility. Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC/Tenet policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.
Essential Job Duties:
1. Responsible for preparation and completion of eReserve.
2. Responsible for the analysis of eReserve and items/trends that significantly impact net revenue. Responsible for the review and approval of manual adjustments and refunds.
3. Monitors/analyzes AR/Disputes and assists with Bad Debt Initiatives. Monitors and communicates non-reimbursable charges (e.g., ABN not signed, denials, disputes, bad debt).
4. Reviews proposed managed care contracts and identify any issues or concerns with implementation of the terms prior to the contract being finalized
5. Assists in analyzing data to verify contract terms have been loaded correctly into IMaCs and claims properly adjudicated during and after managed care negotiations.
6. Monitors/reviews billing, A/R and reconciliation for hospital specific contracts (e.g., non-IMaCs, local employer). Works with hospital departments to resolve revenue cycle issues (e.g., orders, charging, Patient Access, DNFB, DNSP, QS, disputes). Works with hospital leadership on revenue cycle issues. Works with hospital related entities (e.g., clinics, universities), if applicable.
7. Facilitates revenue cycle meetings (preparation, facilitation and follow-up). Supports/directs/monitors the following: department head meetings, chart audit meetings, compliance committees, charge master review/updates, pass through invoice retrieval, complex (e.g., High $ or At-Risk) in-house patient meetings, hospital revenue cycle implementation initiatives, internal/external Audit Assistance, engaging legal for collection Issues.
Qualifications:
Education/Qualifications
* Bachelor's Degree preferred
* Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
* In-depth knowledge of hospital and physician billing and reimbursement preferred. Past experience in hospital revenue cycle programs highly desirable.
* Extensive knowledge of Patient Access desired.
* Certified Healthcare Access Manager (CHAM) preferred.
Skills Required
* Working knowledge in the areas of patient registration, billing, accounts receivables, HIM, managed care contractual terms and requirements, health insurance practices, industry regulatory requirements, business office operations, and industry standards for health care revenue resolution management practices.
* Financial analysis ability to conduct cost and pricing studies and monitor overall financial performance of revenue cycle improvement initiatives and revenue impact of other pricing policy initiatives.
* Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision- making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forego alliances and garner support.
* Analytical ability to serve in an advisory/consultative role in determining and/or developing strategies, policies, processes, protocols and methods, frequently in the absence of guidelines or technical assistance, and to evaluate and direct complex systems that foster innovative approaches to procedures/processes associated with patient management and the revenue cycle. Ability to research third party reimbursement regulations.
* Communication and/or interpersonal skills for contact with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate. Conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tact and listening skills are required. Ability to read, interpret and write technical materials.
* Project management skills including the ability to define programs, projects, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
* Proficient in the use of personal computer and software applications and programs.
Facility Description
DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.
EEO Statement
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: *****************************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations
Job: Business Office
Primary Location: Commerce Township, Michigan
Facility: DMC Huron Valley-Sinai Hospital
Job Type: Full Time
Shift Type: Day
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: *****************************
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
**********
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