Management analyst vs workforce management analyst

The differences between management analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a management analyst and a workforce management analyst. Additionally, a management analyst has an average salary of $69,804, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a management analyst include customer service, project management and logistics. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Management analyst vs workforce management analyst overview

	Management Analyst	Workforce Management Analyst
Yearly salary	$69,804	$64,447
Hourly rate	$33.56	$30.98
Growth rate	11%	11%
Number of jobs	169,171	127,151
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does a management analyst do?

A management analyst is responsible for monitoring the efficiency and effectiveness of management operations, providing strategic advice and procedures to improve its services, and building excellent relationships with customers and business partners. Management analysts identify business opportunities that would help the business generate more revenues and meet long-term profitability goals. They develop techniques in maximizing productivity and optimization, recommending new systems, and upgrading existing processes. A management analyst must have excellent critical thinking and communication skills, especially when evaluating complex data and performance reports.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Management analyst vs workforce management analyst salary

Management analysts and workforce management analysts have different pay scales, as shown below.

	Management Analyst	Workforce Management Analyst
Average salary	$69,804	$64,447
Salary range	Between $49,000 And $98,000	Between $43,000 And $95,000
Highest paying City	Washington, DC	Albany, NY
Highest paying state	New Jersey	New York
Best paying company	The Citadel	Meta
Best paying industry	Professional	Finance

Differences between management analyst and workforce management analyst education

There are a few differences between a management analyst and a workforce management analyst in terms of educational background:

	Management Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Management analyst vs workforce management analyst demographics

Here are the differences between management analysts' and workforce management analysts' demographics:

	Management Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 46.5% Female, 53.5%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between management analyst and workforce management analyst duties and responsibilities

Management analyst example responsibilities.

Manage and mediate web communities for IRS online initiatives (management resource center, etc . )
Manage cross-functional and technical teams in the analysis, development, QA, implementation and support of products.
Update, manage, and configure Wiki and JIRA portals to reflect improvements and information sharing as the PMO evolves.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Lead JAD sessions to bring the business users and the scrum team to same converging point on requirements and change management.
Manage all technical documentation for PMI's certification program.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Management analyst vs workforce management analyst skills

Common management analyst skills

Customer Service, 9%
Project Management, 7%
Logistics, 5%
Data Analysis, 5%
Process Improvement, 4%
Management System, 4%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

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Management Analyst vs Workforce Management Analyst

Updated January 8, 2025

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