Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.
Key Responsibilities:
Lead and manage the Customer Care Team at the Walpole location
Handle multi-line phone systems, process orders, and address customer inquiries
Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training
Design and deliver initial and annual refresher training for Customer Care Representatives
Proactively research and develop new account opportunities
Partner with E-Commerce management on new business initiatives
Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits
Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business
Promote and sell company products with deep knowledge and enthusiasm
Respond to customer requests, quotations, and complaints promptly and professionally
Provide thorough follow-up to uncover and secure future business opportunities
Maintain accurate client accounts and data records
Utilize ERP systems and business tools to implement process improvements and best practices
Skills & Qualifications:
Excellent written and verbal communication skills, as well as effective time management
Comfortable thriving in high-pressure environments, especially during peak seasons
Strong technical and organizational abilities
Experience tracking and managing customer interactions and sales activities
Motivated, results-driven, and enthusiastic team player
Reporting and analytical capabilities
Proficient in MS Office Suite; NetSuite experience is highly desirable
Flexible to adjust working hours as needed to meet customer demands
Prior order processing experience preferred
$50k-84k yearly est. 3d ago
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Operations Manager
Siphox Health
Manager job in Burlington, MA
About the role
SiPhox fulfillment is the backbone of our customer experience. You'll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied.
What we're looking for
A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail.
Responsibilities
Inventory, Forecasting & Yield
Run strict inventory control for all SKUs (kits, components, packaging). Maintain >98% inventory accuracy.
Build demand and supply forecasts (12-24 week horizon). Translate forecasts into purchase plans and safety stock levels.
Track on-time, in-full performance and keep aging orders near zero.
Supplier & Cost Management
Source, vet, and qualify high-quality suppliers for components, packaging, and logistics.
Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing.
Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality.
Fulfillment, Logistics & SLA
Enforce our SLA: every order ships within 1 business day.
Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time.
Quality Assurance & Compliance
Stand up a robust QA system across incoming, in-process, and final inspections.
Define sampling plans, acceptance criteria, and stop-ship triggers.
Champion Good Documentation Practices; align workflows with ISO 13485-style rigor.
SOPs, Training & Safety
Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks.
Build role-based training, workstation standards, and audit checklists.
Maintain a tidy, safe floor, calibrated equipment, and compliant handling.
Software & Automation
Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting.
Define requirements, write user stories, and own user acceptance testing.
Work with & automate integrated barcode scanning, camera streaming for QA, lot/expiry capture, and real-time dashboards.
Evaluate/implement WMS; ensure clean and reliable data.
Success metrics you'll own
SLA hit rate: ≥99% of orders shipped within 1 business day
Inventory accuracy: ≥98% (cycle-count verified)
First-pass yield (FPY): ≥99% for standard kits
Forecast error (MAPE): improving quarter-over-quarter
COGS per kit: tracked and trending down with quality intact
Basic qualifications
3+ years in operations/supply chain/fulfillment.
Proven ownership of inventory systems and aggressive ship-speed SLAs.
Strong analytical toolkit: spreadsheets, dashboards, and KPI-driven decision-making.
Supplier sourcing and budget management experience.
Exceptional attention to detail and process discipline; writes and enforces SOPs.
Comfortable working in a fast-moving, hands-on environment.
Nice to have
Experience with WMS implementation, barcode systems, and label/scan/print workflows.
Strong scripting (Python/React) ability for lightweight automation and analytics.
3PL management and cold-chain shipping experience.
How we work
Ownership, precision, and speed. You'll have end-to-end control of fulfillment so kits ship on time and quality never slips.
In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops.
Benefits
Competitive salary + stock options
Medical, dental, and vision coverage
Membership to Lifetime Gym
401(k)
Weekly company-wide lunches
$74k-118k yearly est. 2d ago
Associate Manager
New City Microcreamery
Manager job in Hudson, MA
Here at New City Microcreamery, we feel that above all else, its thepeople that matter most.We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City! Were proud to be a locally rooted brand known for exceptional hospitality, high-quality ingredients, and unforgettable guest experiences.
Were looking for an inspiring, hands-on General Managerto lead our Downton Hudson and Sudbury location! As well as play a key role in our continued growth. If youre passionate about people, hospitality, and building something special, wed love to meet you.
Are you someone who:
Desire's to work for a local industry leader with a best-in-class culinary and hospitality brand
Passionate about delivering vibrant, memorable guest experiences
Thrive on building, mentoring, and motivating strong teams
Has great attention to detail and enjoy's taking on new challenges
Thinks creatively and drive results with a purpose
If so, read on!
Responsibilities:
Lead & Inspire Hospitality:Ensure guest satisfaction through unforgettable service
Motivate & Mentor: Recruit, coach, and develop a high-performing team
Drive Financial Success: Grow sales, manage costs, and maximize overall store performance
Build a Culture of Service: Foster a fun, positive, family-style work environment
Champion Excellence: Uphold high standards across cleanliness, food quality, equipment, and operations in a culinary-driven setting
Requirements:
Restaurant or hospitality management experience preferred
35 years of hands-on experience in a fast-paced, high-volume environment
Proven experience training, mentoring, and leading hourly team members
Strong communication and leadership skills
Ability to work a flexible schedule, including nights and weekends
Comfortable performing physical tasks, including scooping ice cream and lifting up to 30 lbs
Career Advantages:
Opportunity to grow with an expanding company
Comprehensive benefits, including medical insurance options
Competitive salary with bonus potential
Clear path for career growth and advancement
Paid holidays, vacation, and training
Employee discounts and referral program
If this management opportunity sounds like the right fit for you then apply today and get ready to help us servethe best ice cream in the world!
Job Type: Full-time
Benefits:
Employee discount
Flexible spending account
Health insurance
Paid time off
Paid training
Referral program
REQUIREMENTS
Previous management experience
Ability to work a flexible schedule, including nights & weekends
Reliable transportation
Founded in 2015 in Hudson, MA, New City Microcreamery, voted the Best Ice Cream in Massachusetts, has expanded into two locations and hundreds of retail stores. Weve taken the ice cream of our wildest imaginations and brought it to life. We created something we believe in; our childhood dream of a utopian society where ice cream rules - and most importantly - it's good. It's really good.
We use a liquid nitrogen process to freeze the cream. After the scratch ice cream base has steeped in its flavor for 24 hours in our walk-in refrigerator, we pour it into our mixer. We slowly move the base and introduce the liquid nitrogen, which is less than 300 degrees! We then increase the speed on the mixer to aerate the frozen cream and give it its lighter texture and mouthfeel. The super-cold liquid nitrogen creates a smaller ice crystal which gives it the smooth New City texture we look for.
$56k-98k yearly est. 1d ago
General Manager
KBW Financial Staffing & Recruiting
Manager job in Concord, NH
General Manager - Construction & Infrastructure Services
A long-established construction and infrastructure services organization is seeking a hands-on General Manager to oversee all day-to-day operations, drive performance, and lead the business through its next phase of growth. This role requires a leader who thrives in a fast-paced, field-and-office environment and can own responsibility for safety, operations, financial results, and people leadership.
Key Responsibilities
• Lead as an engaged, visible operational head focused on safety, accountability, and high standards
• Oversee revenue, margins, budgeting, and overall financial performance
• Direct estimating, bidding, scheduling, project execution, and customer delivery
• Build and develop a strong, collaborative management team
• Implement and refine processes across estimating, sales, project management, record keeping, reporting, and billing
• Manage bid preparation, pricing structures, regulatory specs, project documentation, and digital systems
• Review project status, timelines, and costs regularly to improve efficiency and outcomes
• Coordinate contract-related activities including bonding, compliance, certifications, change order tracking, and dispute resolution
• Maintain consistent communication with public-sector project administrators to support timely approvals and payments
• Ensure accurate billing, final quantities, and project close-out reviews
• Maintain compliance with annual certifications and regulatory requirements
• Report performance updates to ownership in a clear and concise manner
• Partner with leadership to shape long- and short-term business strategies
• Build strong relationships across customers, field teams, and industry partners
• Champion technology adoption to enhance productivity and competitiveness
Qualifications
• 10+ years of successful leadership in construction or similar operational environments
• Prior experience running a business unit with full P&L responsibility
• Proven ability to build and guide high-performing teams
• Knowledge of roadway, infrastructure, or heavy-civil work preferred
• Strong communication skills with customers, internal teams, and external partners
• Familiarity with OSHA, EPA standards, DOT specifications, and industry guidelines is beneficial
$45k-87k yearly est. 2d ago
General Manager
Risus Talent Partners
Manager job in Litchfield, NH
General Manager - Optimum Building Systems
Optimum Building Systems is a leading specialty contractor specializing in drywall, acoustical ceilings (ACT), and exterior siding systems primarily operating in northern New England. As a trusted trade partner across commercial, institutional, and multifamily projects for more than 35 years, we've built our success on craftsmanship, reliability, and excellent outcomes for our clients. Now a part of Wall Works Holdings, a growing platform of region-leading specialty contractors, we're preparing for our next chapter of scalable growth by investing in quality data, efficient processes, and strong preconstruction capabilities to drive sustainable growth.
Position Summary
The General Manager (GM) will serve as the senior leader for Optimum Building Systems. This role will be responsible for the overall performance, leadership, and growth of the business - including full P&L ownership and oversight of all major functional areas: preconstruction, project delivery, safety, and finance.
The GM will play a critical role in balancing two equally important priorities: preserving the legacy and culture that have made Optimum successful, including its deep relationships, craftsmanship, and teamwork-centric culture; and preparing the business for scale, through process improvement, talent development, and disciplined commercial management as part of the Wall Works Holdings platform.
This role is ideal for a proven operational leader who can inspire teams, drive performance, and lead with integrity - combining entrepreneurial energy with disciplined business management.
Key Responsibilities
Strategic & Financial Leadership
Own and manage the full P&L for Optimum Building Systems, ensuring profitability, cash flow, and long-term value creation.
Partner with the Wall Works CEO and platform leadership to set strategic direction, annual goals, and performance metrics.
Lead the development and execution of annual budgets, forecasts, and operating plans.
Monitor financial performance, job cost trends, and margin discipline; identify and act on variances and improvement opportunities.
Champion data-driven decision-making, implementing dashboards and metrics to drive accountability.
Commercial and Operational Excellence
Champion safety as a core value, ensuring all policies and practices support a culture of care and accountability.
Oversee all major operational functions - including preconstruction, project management, field operations, safety, and finance.
Drive continuous improvement in processes, systems, and tools, ensuring scalability, consistency, and alignment with Wall Works' operating standards.
Ensure projects are delivered safely, profitably, and to a high standard of quality, maintaining the company's reputation for reliability and craftsmanship.
Partner closely with the Director of Preconstruction to align estimating, sales, and production pipelines with operational capacity.
Build on Optimum's excellent reputation by cultivating - in some cases, personally - new GC relationships.
Drive the acquisition and integration of strategic “tuck-in” acquisitions
Lead and develop a team of department heads and emerging leaders; promote a culture of trust, empowerment, and accountability.
Attract, retain, and mentor high-performing talent across all levels of the organization.
Collaborate with founders during transition to ensure knowledge continuity and cultural alignment.
Invest in people development - training, career progression, and cross-functional collaboration.
Serve as a visible, approachable leader who models humility, integrity, and professionalism.
Cultural Stewardship & Transformation
Honor and preserve the values and relationships that have defined Optimum's success for over 35 years.
Champion cultural continuity while modernizing systems and processes for scalability.
Build bridges between legacy practices and new initiatives, communicating change in a respectful, transparent way.
Engage employees at all levels in the company's evolution - ensuring they see themselves as contributors to the next chapter of growth.
Partnership & Growth
Work collaboratively with Wall Works Holdings' leadership team to share best practices, align on systems, and participate in platform-wide initiatives.
Support business development efforts by strengthening relationships with key general contractors, owners, and suppliers.
Evaluate opportunities for growth - including new services, geographies, and strategic partnerships.
Represent Optimum externally with professionalism, credibility, and enthusiasm for its craft and people.
Qualifications
15+ years of progressive leadership experience within construction, specialty contracting, or related trades.
Proven success in P&L ownership, strategic planning, and operational leadership.
Strong understanding of commercial construction operations, including estimating, field management, and financial controls.
Demonstrated experience in leading teams through growth or transformation - balancing cultural preservation with operational improvement.
Exceptional communication and interpersonal skills; capable of earning trust with both craft professionals and executive peers.
Skilled in financial management, forecasting, and data-driven performance measurement.
Deep respect for craftsmanship, customer relationships, and the values of a tightly-knit, family-founded organization
Personal Attributes
Empathetic leader - honors legacy while guiding change with respect and inclusion.
Operationally disciplined - thrives on structure, accountability, and continuous improvement.
Strategic thinker - sees the big picture and connects it to daily execution.
Relationship builder - earns trust internally and externally through integrity and follow-through.
Culture carrier - balances performance with heart; respects people and process equally.
$46k-88k yearly est. 4d ago
Business Operations Manager
Ellab 4.1
Manager job in Nashua, NH
🌟 Exciting Opportunity at Ellab - Join Our Team! 🌟
We're seeking a Business Operations Manager to join our vibrant team and embark on an exciting journey with us.
As an industry frontrunner, Ellab is committed to providing cutting-edge benefits that make us stand out. Join us and enjoy:
Benefits
🏖️ Time to Unwind:
Kick off your journey with 2 weeks of vacation (3 weeks at your 5yr. & 4 weeks at your 10yr. anniversaries)
Stay healthy with 2 weeks of sick time
Celebrate with 10 Company Holidays
Experience a rejuvenating 1-week winter shutdown
💼 Financial Well-being:
Invest in your future with a 401(k) match of $1 for $1 up to 4%
👨 👩 👧 👦 Health and Family First:
Embrace worry-free living with fully paid family medical insurance
Take care of your pearly whites, vision, and more with dental, vision, life, and disability insurance available
6 weeks of parental leave
Job Brief
The Business Operations Manager is responsible for ensuring that Ellab's business operations are streamlined to drive scalable and reproducible processes throughout the organization.
Under the leadership of the Director of Operational Excellence, this role will be critical to managing business processes, inputs, and systems to drive wing to wing visibility to the business and creating tracking metrics for both commercial and delivery performance.
Responsibilities
The Business Operations Manager is responsible for:
Manage sales/service admin team service US market
Monitor and analyze operational performance metrics to identify areas of improvement and recommend solutions
Drive business relevant inputs into service delivery systems (FSM) to ensure effective reporting.
Work with Delivery leads and Sales leaders to review large customer proposals.
Design additional business tools to support the management of Delivery Services
Evaluate regularly the efficiency of business/quality procedures according to organizational objectives and apply improvements.
Additional responsibilities may be assigned as the business grows and the company evolves
Requirements
5+ years of experience in a Business Operations role
Thorough knowledge of business processes and operations in a technical services company
Experience with business tools (using Microsoft Business Central and Microsoft Dynamics 365 Field Services Module, preferred)
Experience with leading a team (preferred)
$65k-103k yearly est. 4d ago
Associate Site Operations Manager
Greater Lawrence Family Health Center 3.9
Manager job in Lawrence, MA
Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking an Associate Site Operations Manager to join our Operations Team.
Job Responsibilities and Performance Standards:
Assists in the planning, reviewing, monitoring, and directing of the operation and performance of the site. Specifically: by directly supervising the registration area, evening/weekend supervision, and scheduling.
Ensures the clinic operates smoothly during the nights and weekends, including managing patient flow, resource allocation and handling unexpected situations or escalations.
Makes sure clinician coverage is reviewed ahead of time and identifies any gaps in coverage.
Manages and supports PSR staff working evenings and weekends, maintaining high service standards, staff accountability and team morale.
Supports the scheduling of acute, walk-in or unscheduled patients.
Provides direct supervision and leadership to non-clinical staff onsite during evening and weekend hours.
Active participation in the analysis, and problem solving of critical areas affecting the operation of the site.
Takes or initiates actions according to selected alternative solutions identified with management team, or as instructed by the Site Operations, Manager (or Director).
Plans, executes, and coordinates activities of assigned projects to ensure that goals and objectives specified for program/projects are accomplished in accordance with established priorities.
Participates in all necessary meetings, and contributes to the implementation of activities.
Communicates effectively will all members of the team to help in the resolution of specific problems or toward the attainment of key results.
Anticipates and addresses potential problems and discusses them during appropriate meeting, or with management team; identifies administrative or operational problems and takes corrective action.
Oversees, and supervises the activities of the department in the absence of the Site Operations, Manager (or Director). Assigns specific projects, and tasks as required, and evaluates performance. Provides direct support and assistance when requested or required.
Assists and gives input to Site Operations, Manager (or Director) in regards to the performance appraisals of staff. Redirects behavior not in line with Health Center guidelines or performance expectations. Evaluations include examples that illustrate statements.
Assists with the recruitment and Interview process and recommend applicants for hiring. Ensures adequate orientation and training of each staff member. Assists with communicating performance expectations during orientation and monitors compliance with performance standards. Mentors and trains all staff on the aspect of their job duties.
Seeks assistance from and notifies Site Operations, Manager (or Director) of activities, personnel issues, patient problems that may result in complaints or disciplinary action.
Assists with the maintenance of time and attendance for staff.
Assists Site Operations, Manager (or Director) in collaboration with the Site Nurse Manager in ongoing quality improvement programs and processes to ensure that quality, safety and appropriateness of services are evaluated and monitored, and appropriate actions taken.
Assists with the review of incident reports and complaints/problems for trends and risk factors. Takes action to correct situation and educate staff accordingly.
Collaborates with other key staff to ensure the availability of adequate equipment and supplies.
Helps to foster a positive work environment by monitoring job satisfaction and identifying and supporting staff education and development.
Assists with, conducts, and facilitates, various meetings and interactions to ensure Health Center effectiveness. Participates in all scheduled departmental meetings and other center-wide meetings as requested.
Works closely with Site Operations, Manager (or Director) to ensure all customer service issues are addressed and resolved.
On a regular basis, participate in ongoing quality improvement activities related to individual, team, and organizational performance improvement.
Travel between sites may be required.
Performs all and any additional duties as assigned.
Additional Scheduling Note:
Work Schedule: Flexible on which days Monday through Friday they can be onsite, but must include Saturdays and/or Sundays.
Qualifications:
Experience
Five years experience in the health care industry with some experience in a clinical environment.
Management/supervision experience strongly preferred.
Bicultural/bilingual: English and Spanish highly preferred.
Knowledge of Work, Excel, and Visio.
Familiarity with Latino Community in Lawrence and commitment to the under-served strongly preferred.
Must work well within a multidisciplinary team and have excellent interpersonal, computer and supervisory skills. Must be able to learn from, and teach others.
Education
BA/BS in health or human services with 5 years of related experience highly preferred. Will consider a combination of education and experience.
$117k-179k yearly est. 60d+ ago
Manager, Customer Service
Pursuit Aerospace
Manager job in Malden, MA
About Us:
As the largest privately-held global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.
The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
About the Opportunity:
Responsible for recognizing and managing all customer needs for assigned key customer account, working closely with other functional leaders. Part of a team responsible for sales and account management activities across multiple portfolio companies in domestic and international venues. Lead a cross functional team to build a contract review process to ensure quotations and proposals meet customer expectations and to respond to RFQs quickly and close deals efficiently.
Location: Malden, MA
Responsibilities:
Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction.
Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved.
Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements.
Manage contracts, pricing, and customer portal data to ensure accuracy and compliance.
Identify and pursue business growth opportunities in partnership with the Business Development team.
Deliver customer presentations, performance reviews, and market insights to support strategic planning.
Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records.
Required Qualifications:
Bachelor's degree preferred
Excellent communication skills, both verbal and written.
Excellent Excel skills
Proven ability to synthesize data from disparate sources to create information used for critical business decisions.
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
Must be able to perform work subject to ITAR/EAR regulations.
Preferred Qualifications:
5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries
Experience with RFQs, Quotes and contracts
Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs.
Excellent presentation, written and verbal and communication skills.
Able to interact and work with employees and customers at all levels within the organizations.
Must have a strong financial discipline in business decision process, be highly organized.
Comprehensive knowledge of Microsoft Office Suite.
Proven record of developing and maintaining customer relationships.
Experience in working across functions to improve customer service.
Ability to present and contribute key sales data for a sales and operations planning review.
Working Conditions:
Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
Must be able to frequently sit, stand and walk.
Must be able to lift and carry up to 15 pounds.
Must be able to have prolonged periods sitting at a desk and working on a computer.
Acknowledgements:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits:
Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.
Equal Opportunity Employer:
Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$53k-94k yearly est. Auto-Apply 58d ago
General Manager - Store - Mr. Mikes
Global Partners LP 4.2
Manager job in Dover, NH
Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
* Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
* Responsible for guest and associate satisfaction, exceeding brand standards and managing the stores profitability.
* Select, develop and effectively lead a highly engaged team.
* Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.
* Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store.
* Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
* Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught.
* Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
* Value store associates through celebration and recognition.
* Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
* Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
* Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs.
* Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.
* Report and document all guest and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.
* Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained.
* Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
* Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
* Monitors shift cash handling and inventory. Assists in investigations of shortages/overages with Assets Protection and Human Resources.
* Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans.
* Analyze income statement and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including bank deposits and change orders.
* Competition surveys.
* Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
* Build relationships with community partners to connect the store with its community.
* Other duties as assigned.
Additional Job Description:
* Must be available to work flexible hours that may include day, nights, weekends and or holidays.
* Must have reliable transportation and a valid driver's license.
* Leadership experience in a fast-paced retail, food service or fuel environment preferred.
* Experience selecting, training, and managing staff.
* Experience with labor allocation, sales building, scheduling, and managing expenses.
* Experience coaching and developing team members through proper leadership skills.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping.
* Must be able to lift and carry up to 50 lbs.
* High School Diploma High School Diploma or Equivalent
Pay Range:
$45,000.00 - $81,972.00
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
* Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
* Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
* The Road Ahead - We offer 401k and a match component!
* Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
* Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$45k-82k yearly Auto-Apply 10d ago
Associate Manager - Brewer Commercialization
Keurig Dr Pepper 4.5
Manager job in Burlington, MA
Job Overview:Associate Manager - Brewer Commercialization The Associate Commercialization Manager, under the direction of the Senior Commercialization Manager, is responsible for contributing to a variety of projects to drive the growth of Keurig Dr Pepper's Coffee Systems business by supporting the business operations and specific program tactics with a high attention to execution excellence.
Your ultimate goal is to drive success with our shoppers, customers and partners by helping to drive a commercial appliance strategy that is coherent across channels and optimized to deliver supply chain efficiencies.
You will need a strong process orientation to ensure that your detailed plan is fully communicated and flawlessly executed.
This role will include learning and development to gain familiarity with our product line and business processes, and opportunities to work as part of a cross-functional team.
This role is ideal for someone who is eager to gain exposure to all facets of appliance commercialization and will support multiple stakeholders including sales, brand marketing, revenue growth management (RGM), supply chain and partner teams.
SUPERVISORY RESPONSIBILITIES: None What you will do: • Understand and prioritize different drivers of success by customer.
Collaborate with category management, RGM and sales to identify and prioritize relevant tactics required to succeed by channel • Support/manage relationships with key strategic accounts and help them to deliver on appliance customer strategy • Support the appliance product roadmap, portfolio strategy and innovation plan; assist with goto-market planning for new item launches • Support content development for internal and external communications, including support for customer meetings, sales meetings, trade decks, internal meetings, and other ad hoc events • Support the commercial team with key sales and marketplace analyses • Collaborate with Marketing and Product to facilitate ratings and reviews and influencer programs for new item launches • Support and attend key events like the Housewares Show, National Sales Meeting, Customer Training and demo events • Ensure flawless execution across departments and in all deliverables • Lead special projects (i.
e.
new color launches, display planning, shipper programs) • Gather information and complete new item set-up process for new products and brewer packups • Provide some administrative support for the commercialization team to organize, set up and break down meetings, fulfill product shipment requests, create and expedite internal orders, and track samples as needed Total Rewards:Salary Range: $80,000 - $105,000Actual placement within the compensation range may vary depending on experience, skills, and other factors Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage ReimbursementAnnual bonus based on performance and eligibility Requirements:What you must have: • Bachelor's in Marketing, Business, or related field with a minimum of 5 years of experience • Ability to work across multiple levels and functions of an organization to drive improvement in business performance.
• Ability to drive complex processes from beginning to end.
• Strong interpersonal and collaborative skills to build stakeholder trust in your approach.
• Critical thinking skills and ability to problem-solve • Ability to work well independently and with a team • Strong analytical skills • Ability to work in a fast-paced environment with strong sense of urgency • Ability to shift priorities quickly and remain focused under pressure; ability to manage multiple projects / requests • High adaptability; Ability to be energized by rapid change and ambiguity • Strong organizational skills and attention to detail to ensure tight deadlines are met both internally and externally • Self-motivated and detail oriented with the ability to lead thinking in a fast-paced and changing environment.
• Good judgement, understanding when to involve others in the decision-making process • Positive attitude and professional demeanor Company Overview:Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere.
We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values.
We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale.
Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth.
Will you join us?We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop.
We offer robust benefits to support your health and wellness as well as your personal and financial well-being.
We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.
I.
Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching.
This technology helps us efficiently identify candidates whose qualifications align with our open roles.
If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.
com.
$80k-105k yearly Auto-Apply 35d ago
Visual Assistant Manager
Altar'd State 3.8
Manager job in Burlington, MA
211 - Burlington Mall - Burlington, MAWho Are We?
Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
Position Overview
The Assistant Store Leader of Visual Merchandising leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Visual Leaders drive excellence and provide leadership in all aspects of the store, with a special focus on elevating visual design, being a seeker of inspiration, and having a thirst for knowledge and the drive to consistently improve results.
People
Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company's recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Co-conducts and facilitates sales associate and keyholder training
Process
Consistently meets or exceeds store and individual goals and contributes to the store's overall goals.
Plans, executes, and maintains floor sets and refreshes
Plans, executes, and maintains window installations
Leads floor sets/refresh managementManages seasonal décor placement
Co-manages product replenishment
Manages mannequin placement and design
Co-manages store atmosphere - scent, music, lay out
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Completes opening/closing procedures
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team
Must be able to lift and carry heavy boxes (up to 30 lbs.)
Presentation
Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
Interprets Home Office visual communication through Store Leader / District Leader partnership
Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment
Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
Manages placement of new product
Communicates product performance observations and offers feedback to the Visual District Leader
Qualifications
1 year Retail Management
Bachelor's Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
$83k-139k yearly est. Auto-Apply 8d ago
District Manager - Area Director - QSR
Gecko Hospitality
Manager job in Manchester, NH
District Manager - Quick Service Restaurant (QSR)
Are you ready to take the next step in your career as a District Manager? Join our fast-growing, industry-leading, quick service restaurant organization, dedicated to delivering exceptional guest experiences. With over 160 locations across New England and a proven record of success, we're looking for a passionate, experienced leader in multi-unit food or fast-casual management to join our team.
Do you thrive on exceeding customer expectations? Are you motivated by the opportunity to lead and inspire your team to deliver top-tier performance across all locations? Our District Managers have access to the tools and support they need to grow and succeed. This is your chance to combine personal fulfillment with professional pride in an exciting and rewarding career.
**Apply today for our District Manager opening in the Manchester, NH area. **
Position: District Manager
Job Description:
As a District Manager, you will oversee day-to-day operations, set ambitious sales targets, and create a dynamic, supportive environment for your team. Your responsibilities include maintaining the highest levels of customer service, driving staff training and development, and ensuring operational excellence across all locations.
This role demands exceptional leadership skills, as you'll act as a role model and inspire your team to consistently perform at their best. You'll take ownership of operations, build strong teams, and drive positive outcomes, all while taking pride in your work and accomplishments.
Benefits:
Competitive Salary
Quarterly Bonus Potential
Career Advancement Opportunities
Energetic and Fun Work Environment
Paid Vacation
Comprehensive Medical Benefits
Qualifications:
Minimum of 6 years of multi-unit management experience in Quick Service or Fast Casual restaurants.
A strong passion for mentoring, coaching, and developing team members.
Proven success in achieving financial and operational goals.
A commitment to exceptional guest service, integrity, and professionalism.
Flexibility and availability to support restaurant operations as needed.
Ready to lead and make an impact? Apply now for the District Manager position in Manchester, NH.
$75k-124k yearly est. 27d ago
District Manager
Catalano Companies
Manager job in Leominster, MA
Job DescriptionDescription:
APPLY NOW BY TEXTING "Coffee" TO *********** FOR IMMEDIATE CONSIDERATION
Catalano Management Company, LLC - Dunkin'
Dunkin' District Manager
Compensation and Benefits:
Competitive Salary
Bonus Potential
Auto Reimbursement
Paid Time Off
Health, Dental Vision Benefits
Supplemental Benefits
401K / Matching
SNHU Discounted Tuition Program
Opportunities for personal career growth within our team
Job Type: Salary /Full Time
Job Summary
We are seeking a positive, experienced individual to join our management team. District
Managers are responsible for directing the operations of the restaurants in their district, in accordance with brand and franchise standards, remaining engaged with guests and employees to continually improve upon and maintain the overall success of their assigned district.
Primary Duties and Responsibilities:
Manage and lead daily operations in the district, striving towards excellence and continual improvement
Fiscal responsibility for the district; Delegating and leading processes, meeting or exceeding sales goals, working within budgets, executing marketing initiatives, and overseeing and managing cash handling; Understand and respond to financial reports and utilize information to take action to increase profitability
Lead and develop a dedicated team; Recruiting, interviewing, hiring, and motivating team members
Continually train Store Managers; Ensure understanding of scheduling based upon linebars, and food cost management through par level ordering, inventory, and tracking waste; Collaborate and follow-up with Training Manager/s for new hires
Effectively communicate daily with team members; Spend 4 - 8 hours per week with managers coaching and providing feedback; Continually recognizing achievements and resolving employee concerns; Hold bi-weekly team meetings; Adhere to applicable employment laws
Maintain an elevated level of focus on 100% Guest Satisfaction by example and exceptional service
Ensure all company policies and procedures are adhered to including but not limited to food safety and cleanliness, product promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance, holding crew accountable and documenting any necessary disciplinary action
Ensure safety and security of team and guests; Ensure performance of store level preventative maintenance of equipment and machines; act on property, building or equipment maintenance
Responsible for store coverage in Manager's absence to include any staffing shortages as well as weekends and holidays as needed; Ensure stores open and close as scheduled
Be willing to maintain involvement within the district's community
Requirements:
Must be 21 years of age or older
Must have a valid driver's license
High School Diploma or GED
3+ year's multi-unit, high volume, food and beverage management, QSR experience
Previous food and beverage experience as a Restaurant, General; or Hospitality Manager
Desire to be a team member within a growing organization
A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task and resolve conflict
Strong leadership abilities to successfully develop, manage and retain a team
Excellent interpersonal skills to be an example in providing the highest level of customer service
Strong organizational skills both tangible and administrative; Strong communication skills
ServSafe and Food Allergen Awareness Certification preferred
Ability to lift objects up to 50 lbs and able to stand for extended periods of time
Company Information
Why DUNKIN'?
Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
**You are applying for work with a franchisee of Dunkin' Donuts not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
$90k-146k yearly est. 31d ago
Senior Analytical Multi-omics Team Lead/Manager
ARMI USA
Manager job in Manchester, NH
The Advanced Regenerative Manufacturing Institute (ARMl) IBioFabUSA is a Member-based non-profit organization founded to build the biofabrication industry and transform the future of healthcare. ARMI provides wrap-around commercialization services to companies seeking to bring life-saving regenerative technologies to patients, as well as to innovators seeking to commercialize enabling technologies that will grow the industry's impact.
The Impact That You Will Make
ARMI is seeking an experienced scientist to lead our analytical multi-omics group. The successful candidate will be responsible for overseeing daily operations of a core facility that ensures the generation of high-quality, reliable data to support process development for cell-based therapy manufacturing. The individual will lead a small team of scientists and technicians, maintain instrumentation, drive continuous improvement and safety and, as needed, will ensure regulatory compliance. This role requires particularly strong technical expertise in chromatography principles, mass spectrometry and method validation protocols supporting untargeted and targeted metabolomics, proteomics and lipidomics. The ideal candidate would also oversee method development, validation and routine analysis for techniques such as HPLC, GC, FTIR and UV-Vis spectrophotometry.
Your Role
Leadership and Oversight
* Lead and mentor analytical scientists and technicians
* Schedule and prioritize analytical projects to meet organizational and client deadlines
* Collaborate with cross-functional teams including process development, data science, quality, and regulatory affairs
* Present findings and recommendations to internal stakeholders and external clients
* Manage multiple projects simultaneously while meeting critical timelines and deliverables
* Support regulatory submissions and client audits as needed
Method Development & Optimization
* Develop and validate robust LC-MS/MS methods for lipids, proteins, and metabolites, and methods for gene expression profiling, in a variety of cell types and in culture matrices that may include animal serum
* Optimize sample preparation procedures, chromatographic conditions and mass spectrometer parameters to achieve required sensitivity, selectivity, and throughput
* Troubleshoot analytical challenges and implement innovative solutions to overcome matrix effects and interference issues
Method Validation & Documentation
* Conduct method transfers and technology transfers between laboratories and instruments
* Prepare standard operating procedures, technical documentation and detailed validation reports
* Maintain compliance, as needed and in collaboration with Quality Assurance staff, with GLPs, GMPs, and other applicable quality standards
Instrumentation & Maintenance
* Operate and maintain equipment including troubleshooting, routine calibration and preventative maintenance
* Collaborate with service engineers and vendors for instrument optimization and upgrades
* Train laboratory personnel on proper instrument operation and safety procedures
Your Skills and Experiences
* Exceptional interpersonal, written and verbal communication skills
* Experience working in a fast-paced, dynamic, collaborative team environment
* High energy, commitment, initiative, and perseverance
Education & Experience
* Bachelor's degree in Chemistry, Analytical Chemistry, Biochemistry, or related field with 15-20 years of relevant experience, or Master's degree with 10-15 years of relevant experience, or PhD with 5-10 years of relevant experience
* Demonstrated hands-on experience with LC-MS/MS method development and validation in regulated environments
Technical Skills
* Proficiency with major LC-MS/MS and untargeted and targeted gene expression platforms
* Strong understanding of mass spectrometry principles, ionization techniques, and fragmentation patterns
* Experience with various chromatographic techniques, including specialty columns
* Knowledge of sample preparation techniques for small molecules, lipids, proteins and nucleic acids
* Familiarity with data acquisition and processing software
* Knowledge of LC-MS/MS applications in process development, preclinical research, and clinical research
* Strong statistical analysis skills and experience with data analysis software
Preferred Qualifications
* Familiarity with automation and robotics for sample preparation
* Experience with project management tools and techniques
Personal Attributes
* Strong analytical and proactive problem-solving skills with a strong attention to detail
* Excellent written and verbal communication abilities
* Ability to work independently and manage competing priorities
* Team-oriented mindset with collaborative cross-functional approach
* Commitment to quality and scientific integrity
* Adaptability to evolving technologies and methodologies
Working Conditions
* Laboratory environment with exposure to chemical reagents and analytical instruments
* Occasional overtime may be required to meet project deadlines
* Some travel may be required for conferences, training, or client meetings
* Demonstrated ability to build lasting relationships at all levels of an organization
* Proficiency in legal research and writing
* Experience with biotechnology / health technology contract regulations and standards (preferred);
* Undergraduate degree in biotechnology; biology, molecular biology, biochemistry, genetics, microbiology, chemical engineering, biomedical engineering, control systems, or other related technology (preferred).
* Experience with federal compliance and reporting requirements (preferred); and
* Experience with contract management software.
By applying, I understand that any offer of employment is contingent upon the successful completion of a background check, in accordance with applicable laws.
$98k-160k yearly est. 26d ago
Senior Analytical Multi-omics Team Lead/Manager
Advanced Regenerative Manufacturing Institute Inc. 4.5
Manager job in Manchester, NH
Job Description
The Advanced Regenerative Manufacturing Institute (ARMl) IBioFabUSA is a Member-based non-profit organization founded to build the biofabrication industry and transform the future of healthcare. ARMI provides wrap-around commercialization services to companies seeking to bring life-saving regenerative technologies to patients, as well as to innovators seeking to commercialize enabling technologies that will grow the industry's impact.
The Impact That You Will Make
ARMI is seeking an experienced scientist to lead our analytical multi-omics group. The successful candidate will be responsible for overseeing daily operations of a core facility that ensures the generation of high-quality, reliable data to support process development for cell-based therapy manufacturing. The individual will lead a small team of scientists and technicians, maintain instrumentation, drive continuous improvement and safety and, as needed, will ensure regulatory compliance. This role requires particularly strong technical expertise in chromatography principles, mass spectrometry and method validation protocols supporting untargeted and targeted metabolomics, proteomics and lipidomics. The ideal candidate would also oversee method development, validation and routine analysis for techniques such as HPLC, GC, FTIR and UV-Vis spectrophotometry.
Your Role
Leadership and Oversight
Lead and mentor analytical scientists and technicians
Schedule and prioritize analytical projects to meet organizational and client deadlines
Collaborate with cross-functional teams including process development, data science, quality, and regulatory affairs
Present findings and recommendations to internal stakeholders and external clients
Manage multiple projects simultaneously while meeting critical timelines and deliverables
Support regulatory submissions and client audits as needed
Method Development & Optimization
Develop and validate robust LC-MS/MS methods for lipids, proteins, and metabolites, and methods for gene expression profiling, in a variety of cell types and in culture matrices that may include animal serum
Optimize sample preparation procedures, chromatographic conditions and mass spectrometer parameters to achieve required sensitivity, selectivity, and throughput
Troubleshoot analytical challenges and implement innovative solutions to overcome matrix effects and interference issues
Method Validation & Documentation
Conduct method transfers and technology transfers between laboratories and instruments
Prepare standard operating procedures, technical documentation and detailed validation reports
Maintain compliance, as needed and in collaboration with Quality Assurance staff, with GLPs, GMPs, and other applicable quality standards
Instrumentation & Maintenance
Operate and maintain equipment including troubleshooting, routine calibration and preventative maintenance
Collaborate with service engineers and vendors for instrument optimization and upgrades
Train laboratory personnel on proper instrument operation and safety procedures
Your Skills and Experiences
Exceptional interpersonal, written and verbal communication skills
Experience working in a fast-paced, dynamic, collaborative team environment
High energy, commitment, initiative, and perseverance
Education & Experience
Bachelor's degree in Chemistry, Analytical Chemistry, Biochemistry, or related field with 15-20 years of relevant experience, or Master's degree with 10-15 years of relevant experience, or PhD with 5-10 years of relevant experience
Demonstrated hands-on experience with LC-MS/MS method development and validation in regulated environments
Technical Skills
Proficiency with major LC-MS/MS and untargeted and targeted gene expression platforms
Strong understanding of mass spectrometry principles, ionization techniques, and fragmentation patterns
Experience with various chromatographic techniques, including specialty columns
Knowledge of sample preparation techniques for small molecules, lipids, proteins and nucleic acids
Familiarity with data acquisition and processing software
Knowledge of LC-MS/MS applications in process development, preclinical research, and clinical research
Strong statistical analysis skills and experience with data analysis software
Preferred Qualifications
Familiarity with automation and robotics for sample preparation
Experience with project management tools and techniques
Personal Attributes
Strong analytical and proactive problem-solving skills with a strong attention to detail
Excellent written and verbal communication abilities
Ability to work independently and manage competing priorities
Team-oriented mindset with collaborative cross-functional approach
Commitment to quality and scientific integrity
Adaptability to evolving technologies and methodologies
Working Conditions
Laboratory environment with exposure to chemical reagents and analytical instruments
Occasional overtime may be required to meet project deadlines
Some travel may be required for conferences, training, or client meetings
Demonstrated ability to build lasting relationships at all levels of an organization
Proficiency in legal research and writing
Experience with biotechnology / health technology contract regulations and standards (preferred);
Undergraduate degree in biotechnology; biology, molecular biology, biochemistry, genetics, microbiology, chemical engineering, biomedical engineering, control systems, or other related technology (preferred).
Experience with federal compliance and reporting requirements (preferred); and
Experience with contract management software.
By applying, I understand that any offer of employment is contingent upon the successful completion of a background check, in accordance with applicable laws.
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Own assigned area of responsibility.
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Represent the brand and understand the competition and retail landscape.
Promote community involvement.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
Passionate about retail and thrive in a fastpaced environment.
Driven by metrics to deliver results to meet business goals.
Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
Ability to travel as required.
$63k-101k yearly est. Auto-Apply 48d ago
Business Enterprise Advisory Manager
Withumsmith+Brown
Manager job in Woburn, MA
Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.
Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.
Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!
Withum's Business Enterprise Advisors (BEA) team is seeking a manager to join our Woburn, MA office. The BEA group provide tax, assurance and advisory services to privately held small-to-medium sized companies who desire one point of contact for their business needs. This is an exciting leadership opportunity which affords the candidate the ability to work directly with business owners and their immediate families to provide consultative tax planning advice while being part of a growing firm. This position will afford the candidate a permanent hybrid work schedule.
How You'll Spend Your Time:
Reviewing Business Tax Returns (1065, 1120, 1120S) as well as trusts/estates (1041), high-net worth, and ultra-high net worth individual income tax returns (1040)
Coordinating with clients and their advisors on quarterly and year-end tax planning and projections
Providing supervision, training and support to the engagement staff and promoting open communication to the engagement partner and manager
Inspiring, developing, mentoring, and retaining staff while providing challenging assignments
Reviewing and supervising the preparation of compilation and review level financial statements
Collaborating cross-functionally with our tax, assurance and accounting, and advisory groups to identify opportunities to fully service the client and their families
Remaining current on technical and industry developments and standards, while evaluating the potential impact on clients' business and financial position
Participating in client proposals and identifying new business development opportunities
Working on compilations and reviews for audit
The Kinds of People We Want to Talk to Have Many of The Following:
Bachelor of Science degree in Accounting or a business-related field of study
CPA designation required or an MST (Masters of Science in Taxation), a JD, or an LLM
Minimum of 6 years of experience in a local or mid-sized CPA firm or a tax consulting practice
Strong tax technical background along with a curiosity and willingness to stay current on all key Tax law changes
Excellent analytical, organizational, project management, and technical skills
Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships
Ability to manage multiple engagements and competing projects in a rapidly growing, fast-paced, interactive, results-based team environment
Strong leadership, training, and mentoring skills, coupled with excellent verbal, written, and presentation skills to represent the Firm well to client's management
The compensation for this position ranges from $110,000 - $175,000 annually. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at ********************************
#LI-JB1; #LI-Hybrid
WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
$110k-175k yearly Auto-Apply 33d ago
Customer Service / Greeter PT/FT
Jaffarian Automotive Group
Manager job in Haverhill, MA
Jaffarian Toyota is seeking a Customer Service Representative / Greeter!
Up to $20+ per hour depending on experience.
Competitive guaranteed weekly income!
Flexible hours
No nights, no Sundays!
FT and PT available.
What We Offer
Health, Dental and Vision Insurance
Profit Sharing
401K
Short and Long Term Disability
RESPONSIBILITIES
Meet and greet customers in a professional manner in-person & on the phone
Process payments, invoice and other miscellaneous office duties
Provide basic information to callers who have general inquiries
Handle customer complaints with integrity and poise
Provide general administrative and clerical support including mailing, scanning, faxing and copying
Maintain office supplies for specific location
REQUIREMENTS
Bilingual Preferred
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
$20 hourly Auto-Apply 60d+ ago
District Manager - HRO TotalSource DM 2
Blueprint30 LLC
Manager job in Salem, NH
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertise is a core value at ADP and in Totalsource-HR BPO Solutions we have built the largest Professional Employer Organization (PEO) in the country using that expertise. We provide our clients, small to mid-sized companies, with an integrated suite of HR management solutions - everything from payroll to benefits, HR compliance and HR support. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?
Sales at ADP. It's what drives our global growth as a world-wide leader of workforce solutions. With us, you can achieve your best within a sales-centric, performance-oriented environment. We give you the tools to succeed, with continuous opportunities to train and advance. And as you develop the relationships that fuel our growth, you can enjoy the rewards and recognition you deserve.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
As a Sales Associate you can expect to:
Network in person and over the phone with key decision makers in a designated territory
Develop and execute a cold calling strategy to prospect targets for ADP payroll and HR solutions
Mine existing and prospective clients for referral business
Represent stand-alone products of genuine interest to customers
Cross sell business outsourcing solutions to an existing client base As a Sales Associate you can expect to receive:
A competitive base salary with performance based annual increases
Unique tiered commission structure - the more you sell, the higher percent you take home
Monthly bonuses just for meeting your goals
Access to award winning 24/7 training
Reimbursement for mileage and cell phone
Individualized support and career coaching .. plus a highly competitive benefits package including tuition reimbursement, company stock and pension plans
QUALIFICATIONS REQUIRED:
A relevant Bachelor's degree
$76k-124k yearly est. 3d ago
District Manager - HRO TotalSource DM 2
Adpcareers
Manager job in Salem, NH
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertise is a core value at ADP and in Totalsource-HR BPO Solutions we have built the largest Professional Employer Organization (PEO) in the country using that expertise. We provide our clients, small to mid-sized companies, with an integrated suite of HR management solutions - everything from payroll to benefits, HR compliance and HR support. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?
Sales at ADP. It's what drives our global growth as a world-wide leader of workforce solutions. With us, you can achieve your best within a sales-centric, performance-oriented environment. We give you the tools to succeed, with continuous opportunities to train and advance. And as you develop the relationships that fuel our growth, you can enjoy the rewards and recognition you deserve.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
As a Sales Associate you can expect to:
Network in person and over the phone with key decision makers in a designated territory
Develop and execute a cold calling strategy to prospect targets for ADP payroll and HR solutions
Mine existing and prospective clients for referral business
Represent stand-alone products of genuine interest to customers
Cross sell business outsourcing solutions to an existing client base As a Sales Associate you can expect to receive:
A competitive base salary with performance based annual increases
Unique tiered commission structure - the more you sell, the higher percent you take home
Monthly bonuses just for meeting your goals
Access to award winning 24/7 training
Reimbursement for mileage and cell phone
Individualized support and career coaching .. plus a highly competitive benefits package including tuition reimbursement, company stock and pension plans
QUALIFICATIONS REQUIRED:
A relevant Bachelor's degree
The average manager in Hooksett, NH earns between $38,000 and $97,000 annually. This compares to the national average manager range of $37,000 to $92,000.