At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
DICK'S Sporting Goods is seeking a passionate, people-first store leader to oversee store operations in their area of the store.
The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.
Responsible for managing the day-to-day operational aspects of their store department.
Operationally plans and organizes both short-term and long-term, with the guidance of the Store Manager.
Actively recruits in the community and supports opportunities for teammates to give back to their community.
Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling).
Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.
Drives shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
Transparently communicates and finds creative ways to build an engaging environment for the team.
Passion for coaching and development of oneself and others; infuses learning into day-to-day leading.
Creates an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect.
#LI-OF1
#DSGT2
QUALIFICATIONS:
1-3 years of retail management experience (or customer-focused experience)
Strong problem-solving ability and analytical skills
Flexible availability - including nights, weekend, and holidays
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
$26k-30k yearly est. Auto-Apply 1d ago
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Wingstop General Manager
Wing Stop 4.0
Manager job in Copperas Cove, TX
WINGSTOP- Restaurant General Manager Join the Wing Experts Management Team - The Premier Place of Employment! Are you ready to lead, inspire, and grow with one of the most exciting brands in the industry? Wingstop is looking for a Restaurant General Manager who thrives in a fast-paced environment and wants to take their career to the next level!
Why Wingstop?
Competitive Salary based on experience & skills
Career Growth with advancement opportunities
Comprehensive Benefits (Medical, Dental, Vision, Life & Pet Insurance)
401K Contributing
Bonus Program
6-Week Training + Ongoing Leadership Development
Flexible Schedule
2 Weeks Paid Vacation (+) Extra PTO day during your birthday month!
Team-Oriented
Restaurant Closed on Holidays (Thanksgiving, Christmas Day)
Free On-Shift Meals
No drive through
Work-Life Balance : 50-55 hours/week, 5-day workweek
Hands-On Leadership : Manage and develop a team of passionate individuals
No Curbside or Drive-Thru : Focus on the guest experience
Teamwork & Culture : "Teamwork makes the dream work" - and we live by it!
Spotless, High-Quality Standards : Always serving fresh, hot, and flavorful food
What We're Looking For:
Proven leadership experience in a high-volume restaurant
Strong ability to manage and develop team members
Excellent operational and financial management skills (P&L, budgeting)
Passionate about guest satisfaction and driving sales growth
Ability to create a positive and efficient work culture
Strong problem-solving and conflict resolution skills
Ready to take on the challenge?
Don't miss your chance to join the Wing Experts! Interviews are now being scheduled.
( Criminal background, drug testing, and Soft credit check required )
$37k-45k yearly est. 1d ago
Service Manager
Sprouts Farmers Market 4.3
Manager job in Austin, TX
Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.
Overview of Responsibilities:
Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
Demonstrate product knowledge when assisting customers when working with team members.
Listen to and resolve customer complaints in compliance with company standards.
Champion the activity and results surrounding the customer service surveys and portal.
Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
Celebrate store successes and identify/address opportunities for improvement.
Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive and clear discussions.
Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
Provide and receive constructive feedback and direction for effective communication and collaboration with others.
Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
Help build and maintain displays on the sales floor, compliant with company programs and standards.
Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.
Flexible to perform other related duties as assigned.
Qualifications:
Be at least 21 years of age.
Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.
Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Eligibility requirements may apply for the following benefits:
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting ********************************************************* .
Why Sprouts:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:
Inspiring Women at Sprouts
Rainbow Alliance at Sprouts
Sabor at Sprouts
Soul at Sprouts
Honored to Serve at Sprouts
Together, these groups celebrate diversity and empower our team to thrive.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.
$32k-43k yearly est. Auto-Apply 4d ago
Operations Manager
Edison Smart 4.5
Manager job in Austin, TX
Operations Manager - Building Automation Systems (BAS)
Austin, TX (On-site)
$135,000 - $150,000 base + performance bonus
An established building automation systems integrator in Austin is seeking an experienced Operations Manager to lead and scale project delivery, service operations, and internal processes. This role offers a key leadership position within a growing, technology-driven organization.
The Opportunity
This is a senior operational role with responsibility for ensuring projects are delivered on time, on budget, and to a high technical standard. You'll work closely with executive leadership, engineering, project management, and service teams to drive efficiency, accountability, and continuous improvement across the business.
Key Responsibilities
Lead day-to-day operations across project delivery, service, and field teams
Oversee scheduling, resource planning, and workload management
Ensure consistent execution of BAS projects from kickoff through closeout
Improve operational processes, KPIs, and reporting to support growth
Manage budgets, margins, and cost controls across projects and service contracts
Support hiring, training, and development of project managers and technicians
Partner with sales and engineering to support forecasting and capacity planning
Maintain high standards for safety, quality, and customer satisfaction
Required Experience & Background
Proven operations or senior project leadership experience within building automation systems, controls, or related MEP/technology integration environments
Strong understanding of BAS platforms (e.g., HVAC controls, BMS, energy management systems)
Experience managing multi-project portfolios and cross-functional teams
Financial acumen with project costing, forecasting, and margin control
Excellent leadership, communication, and process-improvement skills
What's on Offer
Competitive base salary of $135k - $150k, depending on experience
Quarterly performance bonus
Opportunity to play a key leadership role in a growing Austin-based integrator
Collaborative culture with long-term career progression
If you are a results-driven operations leader with a background in building automation and systems integration, this is a rare opportunity to step into a high-impact role.
$135k-150k yearly 23h ago
Lead Conversion Manager
Housemax Funding
Manager job in Austin, TX
HouseMax Funding is a leading hard money lender focused on empowering real estate investors with fast, flexible financing solutions. Headquartered in Austin, Texas, we've funded over $3 billion across thousands of loans, making us one of the most trusted names in the industry. Our team combines deep expertise in real estate and lending with a passion for innovation and growth. Joining HouseMax means becoming part of a high-performing team that values transparency, speed, and customer success. If you thrive in a fast-paced environment and want to make a measurable impact, we'd love to hear from you.
Role Overview
As a Lead Conversion Manager, you will play a critical role in maximizing the performance of our digital funnels and lead lifecycle-from inbound engagement through closing and post-sale follow-up. Your mission is to analyze user and lead behavior, identify friction points, and implement strategies that accelerate conversion and revenue growth.
Key Responsibilities
Funnel Optimization & Analytics
Analyze performance across all funnel stages (lead → contact → application → approval → funding → repeat borrower).
Study user and lead behavior using heatmaps, session recordings, analytics dashboards, and funnel reports to uncover friction and drop-off points.
Assess lead quality by source and channel; share actionable insights with leadership.
Develop and maintain dashboards and reporting frameworks for continuous CRO insights.
Establish benchmarks for lead response time, contact rate, application completion, approval rate, and funding conversion.
Lead & Application Flow Optimization
Optimize how leads are routed, nurtured, and re-engaged across marketing automation and CRM systems.
Reduce time to application and ensure borrowers understand requirements for speed-to-close (docs, credit pulls, appraisals, property details, etc.).
Partner with Sales/Loan Officer team to align CRO opportunities with borrower expectations and underwriting realities.
Revenue & Loan Performance Impact
Improve metrics tied to revenue, including lead-to-app rate, app-to-approved rate, approved-to-funded conversion, cost per funded loan, and repeat borrower rate.
Identify borrower behavior trends (timeline sensitivity, credit hesitations, documentation friction, confidence gaps) that impact closing probability.
Cross-Functional Collaboration
Work closely with Marketing to improve messaging consistency across all borrower touchpoints.
Collaborate with Loan Officers, Sales Managers, Underwriting, Development, and Design teams to identify and resolve friction in handoffs, communication gaps, and site changes.
Gather feedback from sales reps to inform campaign optimization and training.
Monitoring & Reporting
Track conversion rates, funnel drop-off, test performance, revenue per visitor, and customer journey quality.
Provide ongoing reporting and actionable recommendations to leadership.
What Success Looks Like
Reduced drop-offs across the funnel, especially during application and documentation stages.
Faster borrower progression from lead → application → approval → funding.
Increased funded loan volume without increasing acquisition cost.
Higher trust and engagement across borrower journeys.
Improved borrower satisfaction, fewer repeated requests, clearer expectations.
Growth in repeat borrower rate and long-term borrower value.
Qualifications
3-7 years experience in CRO, funnel optimization, growth, or performance marketing.
Experience in financial services, lending, fintech, or a similarly regulated environment preferred.
Strong analytical skills, able to turn data into insights and actionable strategies.
Proficiency with CRO and analytics tools (e.g., Google Analytics, Hotjar, Heap, Optimizely, VWO, HubSpot, Webflow, or similar).
Experience in A/B testing frameworks, statistical significance evaluation, and experiment design.
Comfortable working cross-functionally with marketing, sales, design, and product teams.
Excellent communication and presentation skills.
Knowledge of borrower psychology, digital UX, and trust-building best practices.
Proficient in CRM systems (e.g., Salesforce) and marketing automation platforms (HubSpot, Marketo, etc.).
Skilled in building dashboards and interpreting funnel performance data.
Action-oriented and comfortable in a fast-paced, high-growth environment.
Why HouseMax Funding
Join a mission-driven team transforming real estate investment financing.
Work with talented professionals across Sales, Marketing, and Operations.
Competitive salary and performance-based incentives.
Comprehensive benefits package (medical, dental, vision) + generous PTO.
Office-based role in vibrant Austin, TX.
$68k-105k yearly est. 1d ago
Store Manager
TWP
Manager job in Austin, TX
TWP is seeking a Store Manager, at our upcoming Austin, TX location. This role will be responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.
RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
Establish returning client business for the store by developing and maintaining long-lasting relationships.
Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations.
Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each.
Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last.
Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships.
Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy.
Recruit, hire, onboard, and train all new hires.
Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
Ensure the integrity of payroll and the payroll process.
Actively support and embrace Diversity, Equity, and Inclusion initiatives.
Ensure that the sales floor is meticulously maintained and reflects the brand.
Cultivate an environment which promotes teamwork and comradery.
Remain coachable and open to feedback to continuously develop in your role.
REQUIREMENTS:
3+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry.
2+ years of previous sales experience required.
A demonstrable understanding of relationship-driven selling.
Ability to constantly bend, open, lift, carry and move merchandise.
Ability to work daily with telephone, POS and computer equipment.
Proficiency in Microsoft Office Suite preferred.
Ability to work on a flexible schedule which may include days, nights, weekends, and holidays.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
$39k-64k yearly est. 4d ago
Deli Manager
Sprouts Farmers Market 4.3
Manager job in Bastrop, TX
Job Introduction: If you have a passion for food and enjoy leading and empowering a team to achieve success, consider applying for the position of the Deli Manager. As one of the fastest growing natural foods retailers, we're seeking leaders who appreciate multifaceted environments and are ready to inspire healthy lifestyles through inviting experiences for all.
Overview of Responsibilities:
The Deli Manager play s a key role in helping customers make healthy food choices by providing excellent customer service through managing and leading one of the busiest teams in our store
M anage and merchandise the department for maximum productivity and profit
O rder and manage inventory controls, product quality
C oordinate production, merchandising, and sales through ongoing planning, direction, goal setting, communication, and teamwork
Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive
Engage and evaluate team members through coaching, feedback, and one-on-one development discussions, and make recommendations on merit increases via completing the bi-annual performance review process.
Regularly attend and participate at in-store meetings.
Recruit, hire and make promotion/transfer decisions in collaboration with the Store Manager .
Confidently exercise independent judgment to address Team Member concerns.
Take and document corrective actions when needed, including collaboration with business and HR partners in managing performance to include coaching, counseling, progressive discipline, suspension, or termination when needed.
Ensure maximum productivity and efficiency by creating and adjusting schedules and staffing levels.
Communicate standards, expectations, policy changes, and product knowledge to team members.
Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive.
M anage product orders, receiving, and storage
O perate and maintain deli equipment
E nsure the execution of all health, safety, and sanitation guidelines/regulations ; validate that other deli team members are also aware of, and following, these procedures
M anage the department inventories by tracking weekly sales reports , and order products and supplies so as to meet customer requirements and the company's gross profit goals
W ork closely with the Store Manager, Assistant Store Manager, and Assistant Deli Manager to ensure the success of the store and department through excellent customer service and a demonstrated passion for food.
Serve as a Key Carrier for the store and/or act as a Manager on Duty (MOD) as needed.
Qualifications:
To be a Deli Manager at Sprouts Farmers Market qualified candidates must:
Be at least 18 years of age with 2 years of supervisory experience and 2 years of deli department experience; or an acceptable combination of experience
Must have the ability to work a flexible schedule that changes as the business changes, including nights, weekends, and holidays.
Possess a working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals.
Have and show outgoing and friendly behavior along with a positive attitude towards Team Members and customers.
Have strong good communication skills both written and verbal and the ability to take and give direction, participating in a team environment
Have a strong focus on detail, analytical and problem solving skills
Have strong organization and planning skills; able to prioritize and handle multiple tasks
Have and maintain Food Safety certification. Also ensure that all federal, state, and company regulations and standards for product freshness, food safety, weights and measures, store safety, employee safety, refrigeration, and sanitation are met
Have strong organization and planning skills; able to prioritize and handle multiple tasks
Must be able to lift/carry product horizontally/vertically weighing up to 70 lbs., from 4" to 60" for a distance up to 20 feet without mechanical assistance for up to 4 hours
Must be able to stand for up to 4 hour continuously, for a total of 8 hours per shift
Operate a slicer, wrapping and cooking equipment; assisting in maintaining all equipment in safe working condition
Be able to perform other related duties as assigned
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Eligibility requirements may apply for the following benefits:
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting ********************************************************* .
Why Sprouts:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:
Inspiring Women at Sprouts
Rainbow Alliance at Sprouts
Sabor at Sprouts
Soul at Sprouts
Honored to Serve at Sprouts
Together, these groups celebrate diversity and empower our team to thrive.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.
$30k-35k yearly est. Auto-Apply 2d ago
Uhaul Assistant Dept Specialist Store 201 Spicewood Tx
Ace Hardware 4.3
Manager job in Lakeway, TX
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Job Summary
The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties and Responsibilities
Customer Service
Project a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess good product knowledge and knowledge of store layout and location of products.
Store Operations
Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
Responsible for maintenance of back stock levels in assigned department(s).
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
Assist with overall maintenance of the store.
Ensure that weekly price changes are done in assigned department(s).
Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).
Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
Assist with merchandise resets throughout store, especially in assigned department(s).
Ensure signage is current in assigned department(s).
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Participate in store meetings.
Communicate any merchandising, cost control or sales ideas to General Manager.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Floor sales and/or replenishment experience in a retail environment preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$14.00 - $16.00/hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$14-16 hourly 23h ago
Restaurant Assistant Manager
Pizza Hut 4.1
Manager job in Austin, TX
To eat. To laugh. To share. Thats why people come to Pizza Hut. Its the calling of our Assistant Restaurant Managers to make them feel like family with smiles, teamwork and dedication.
If youre an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. Youre all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results.
Youre all about creating a great place to work for your team.
You want to make your customers day and it shows in the way you are a customer service maniac
We have a GREAT culture and look for GREAT people to add to our family. You are honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life.
You set high standards for yourself and for your people.
Youre up for a challenge. You love the excitement of the restaurant business
and know every day is different.
Youre at least 18 years old with a valid drivers license, reliable transportation (not public transportation you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.
If you want a management career with an innovative company, look no further than
Pizza Hut. Apply today!
We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance.
Required
Preferred
Job Industries
Food & Restaurant
$27k-36k yearly est. 23h ago
Pharmacy Operations Manager
Walgreens 4.4
Manager job in Austin, TX
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 3d ago
Customer Service Manager, Airport Customer Experience - AUS
American Airlines 4.5
Manager job in Austin, TX
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
+ Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
**What you'll do**
+ Drives operational excellence
+ Creates an environment that cares for our frontline team members and celebrates the team successes
+ Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
+ Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
+ Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Promotes an environment of mutual respect and trust between frontline team members
+ Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
+ Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
+ Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience
+ 2 yearsexperience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Applicable valid driver's license as required by local authorities, if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$43k-61k yearly est. 3d ago
Round Rock Fixed Site Operations Manager
Unitedtissueresources
Manager job in Austin, TX
Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience and working environment. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff.
Responsibilities:
Personnel Management: Provide direction and motivation for staff; In conjunction with Director of Fixed Site Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with timely counseling; Identify individual and departmental training needs, conduct training sessions and maintain training documentation; Review performance data to measure employee productivity and goal achievement; report performance data to staff on a monthly basis; Evaluate and develop staff both in technical growth as well as emotional intelligence; Cultivate an environment of teamwork. Rotate staff call-in on-call.
Serve as subject matter expert for Donor Services: Develop and sustain complete familiarity with all technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, donor database, operator manuals, training plans and other materials utilized at We Are Blood, including whole blood, red cell, apheresis and special donations; Support staff in evaluating donor and patient qualification, as needed and per the rotating on-call schedule; Assist Clinical Services with autologous and directed/dedicated donor scheduling/ collections or coordinate collection and recruitment of rare or specially requested units from Hospital Services, Laboratory, hospitals and physicians; Participate in the rotating on-call schedule to receive and respond to website/email generated donor eligibility inquiries; Prepare and/ or assist with donor reentry documentation to update donor eligibility, assign deferral codes/dates and ensure that all donor deferral data is accurately recorded in the computer database as necessary; Support staff in technology/ procedure troubleshooting and routine maintenance of apheresis equipment; Evaluate all sources of donor information, ensure all donor data is accurately recorded in the computer databases, including manual data entry as necessary, audit and resolve any discrepancies between manual and computer donor records; Assist with donor reaction review and follow-up as necessary; Serve as liaison between donors and the Medical Director(s).
Administration of basic managerial functions: Oversee the day to day management of staff and collection operations; Ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate reporting of all Worker's Compensation exposures, illnesses, or injuries; Ensure thorough and effective communication and dissemination of information to donors, patients, coworkers, guests and contracted partners; Ensure department procedural documents are reviewed and updated in accordance with approved schedules; Partner with the Director of Fixed Site Operations to prepare and monitor adherence to the department's business plan and annual budget; make small departmental purchases as needed; Oversee staff to ensure a lean environment and attainment of We Are Blood goals; Ensure adequate operational stock and canteen supply levels are maintained; Review daily computer system reports to ensure regulatory compliance; Assist Mobile Operations Manager and Donor Services QC Coordinator in ensuring that all equipment is maintained, validated, and repaired as needed or as required by SOP; Communicate collection data with Community Engagement management to ensure that daily/weekly collection goals are met; Coordinate with other managers to ensure that days and hours of operation at all fixed site locations are supported.
Project management: Work with DS and QA management to establish, implement and validate new processes, protocols, procedures and technologies; Draft and revise apheresis and collections SOPs; Coordinate investigation and finalization of System Improvement Reports; Execute or delegate special projects and other duties as assigned. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner.
Behavior: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Support Donor Services Management through collaboration with the management team, and to fill in for other managers as needed. Demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; Present a professional and courteous demeanor at all times as a key public representative of We Are Blood.
Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.
Perform special projects and other duties as assigned by Director of Fixed Site Operations .
Skills, Education, & Experience:
Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment.
CPR certified.
High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience.
Demonstrated high-level of organizational, logical, and interpersonal skills.
Excellent customer service skills.
Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred.
Strong people management and leadership skills required, including experience in training and development.
Strong computer skills. Experience with blood bank software preferred.
Physical/Mental Abilities:
Must be at least 21 years old, have reliable transportation and valid Texas driver's license; must be able to provide a copy of an acceptable driving record and proof of liability insurance.
Ability to lead a team and exhibit professional conduct and demeanor at all times.
Ability to adapt to changing situations .
Ability to employ critical thinking skills to solve issues regarding donor eligibility, staffing, and other matters related to operations.
Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment including the ability to perform the same task repeatedly with a high level of accuracy.
Ability to interpret and respond appropriately to sensitive/confidential information and situations.
Ability to maintain on-call responsibilities, and flex set schedule to include evenings or alternate days of the week as needed including Saturdays/Sundays.
Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner.
Ability to lift up to 25 pounds unassisted.
We Are Blood, voted Top Workplaces 2022-2023 offers full benefits, life, Paid Time Off, 401K with match, financial planning and an awesome team. Be you.
We are a drug free workplace.
$81k-136k yearly est. Auto-Apply 34d ago
Manager of Customer Onboarding
Roller Fabrics 3.7
Manager job in Austin, TX
About ROLLER
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - to name a few!
At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey!
What You'll Do
The Manager of Customer Onboarding bridges the gap between technical onboarding and customer value. This role will lead one of our AMER-based Training & Implementation teams to deliver a cohesive onboarding and training experience that promotes strong product adoption through technical implementation, platform configuration, and integrations for new customers.
This leader will oversee daily operations, performance, and development of the team, focusing on creating a best-in-class onboarding experience, driving process efficiencies, and developing omni-channel training strategies. They'll also build close relationships with strategic accounts, ensuring ROLLER exceeds onboarding expectations and sets a course for long-term success and value.
Leadership & Strategy: Build, lead, and foster a culture of customer centricity and high-performance.
Customer Value & Engagement: Add value to customer relationships through direct engagement and proven approaches, driving desired customer outcomes.
Onboarding Journey Optimization: Design and implement scalable onboarding processes to shorten time-to-value, improve product adoption levels, and enhance customer training experiences.
Metrics & Reporting: Define and track performance metrics and KPIs at both team and account levels, ensuring performance visibility and accountability.
Product Adoption: Increase product adoption through the development of onboarding resources, including scalable training materials and videos.
Cross-Functional Collaboration: Work with Sales and Customer Success to optimize customer hand-offs, increasing onboarding efficiencies and eliminating customer effort.
Relationship Management: Guide team members in maintaining and enhancing customer relationships, with hands-on involvement in key accounts.
Cross-Functional Customer Programs: Lead key Customer Programs requiring collaboration across departments like Sales, Customer Success, Support, and Product.
About You
Experience: Minimum 2+ years in a Customer Onboarding leadership role with a proven track record of meeting KPIs. Enterprise customer experience is a plus.
Education: MBA or related graduate degree preferred; technical undergrad and relevant certifications are a plus.
Industry Knowledge: Strong understanding of software, subscription, and renewal-based business models; experience with B2B customer success focused on onboarding, product adoption, and technical implementation
Communication & Relationship Building: Exceptional communication skills for C-level interactions and relationship development.
Analytical & Goal-Oriented: Strong analytical and project management skills to drive business growth through data-driven strategies.
Preferred: Background in family attractions or entertainment venues.
Perks!
Attractive compensation package and benefits.
You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
Paid time off (PTO), Sick days, and US holidays.
4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
100% paid Medical Insurance for US Employees.
401(k) Plan with a 100% match on contributions up to 5%.
Engage in our ‘Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
Team Member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have.
Interview with the Hiring Manager
You'll get to meet with the hiring manager to learn more about the role & ROLLER, whilst also talking through your experience in more detail.
Loop Interviews
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
Presentation
You'll receive a prompt in advance to prepare a presentation for the team leaders.
Offer
If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.
$43k-77k yearly est. Auto-Apply 7d ago
Round Rock Fixed Site Operations Manager
We Are Blood 3.4
Manager job in Austin, TX
Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience and working environment. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff.
Responsibilities:
Personnel Management: Provide direction and motivation for staff; In conjunction with Director of Fixed Site Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with timely counseling; Identify individual and departmental training needs, conduct training sessions and maintain training documentation; Review performance data to measure employee productivity and goal achievement; report performance data to staff on a monthly basis; Evaluate and develop staff both in technical growth as well as emotional intelligence; Cultivate an environment of teamwork. Rotate staff call-in on-call.
Serve as subject matter expert for Donor Services: Develop and sustain complete familiarity with all technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, donor database, operator manuals, training plans and other materials utilized at We Are Blood, including whole blood, red cell, apheresis and special donations; Support staff in evaluating donor and patient qualification, as needed and per the rotating on-call schedule; Assist Clinical Services with autologous and directed/dedicated donor scheduling/ collections or coordinate collection and recruitment of rare or specially requested units from Hospital Services, Laboratory, hospitals and physicians; Participate in the rotating on-call schedule to receive and respond to website/email generated donor eligibility inquiries; Prepare and/ or assist with donor reentry documentation to update donor eligibility, assign deferral codes/dates and ensure that all donor deferral data is accurately recorded in the computer database as necessary; Support staff in technology/ procedure troubleshooting and routine maintenance of apheresis equipment; Evaluate all sources of donor information, ensure all donor data is accurately recorded in the computer databases, including manual data entry as necessary, audit and resolve any discrepancies between manual and computer donor records; Assist with donor reaction review and follow-up as necessary; Serve as liaison between donors and the Medical Director(s).
Administration of basic managerial functions: Oversee the day to day management of staff and collection operations; Ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate reporting of all Worker's Compensation exposures, illnesses, or injuries; Ensure thorough and effective communication and dissemination of information to donors, patients, coworkers, guests and contracted partners; Ensure department procedural documents are reviewed and updated in accordance with approved schedules; Partner with the Director of Fixed Site Operations to prepare and monitor adherence to the department's business plan and annual budget; make small departmental purchases as needed; Oversee staff to ensure a lean environment and attainment of We Are Blood goals; Ensure adequate operational stock and canteen supply levels are maintained; Review daily computer system reports to ensure regulatory compliance; Assist Mobile Operations Manager and Donor Services QC Coordinator in ensuring that all equipment is maintained, validated, and repaired as needed or as required by SOP; Communicate collection data with Community Engagement management to ensure that daily/weekly collection goals are met; Coordinate with other managers to ensure that days and hours of operation at all fixed site locations are supported.
Project management: Work with DS and QA management to establish, implement and validate new processes, protocols, procedures and technologies; Draft and revise apheresis and collections SOPs; Coordinate investigation and finalization of System Improvement Reports; Execute or delegate special projects and other duties as assigned. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner.
Behavior: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Support Donor Services Management through collaboration with the management team, and to fill in for other managers as needed. Demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; Present a professional and courteous demeanor at all times as a key public representative of We Are Blood.
Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.
Perform special projects and other duties as assigned by Director of Fixed Site Operations.
Skills, Education, & Experience:
Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment.
CPR certified.
High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience.
Demonstrated high-level of organizational, logical, and interpersonal skills.
Excellent customer service skills.
Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred.
Strong people management and leadership skills required, including experience in training and development.
Strong computer skills. Experience with blood bank software preferred.
Physical/Mental Abilities:
Must be at least 21 years old, have reliable transportation and valid Texas driver's license; must be able to provide a copy of an acceptable driving record and proof of liability insurance.
Ability to lead a team and exhibit professional conduct and demeanor at all times.
Ability to adapt to changing situations .
Ability to employ critical thinking skills to solve issues regarding donor eligibility, staffing, and other matters related to operations.
Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment including the ability to perform the same task repeatedly with a high level of accuracy.
Ability to interpret and respond appropriately to sensitive/confidential information and situations.
Ability to maintain on-call responsibilities, and flex set schedule to include evenings or alternate days of the week as needed including Saturdays/Sundays.
Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner.
Ability to lift up to 25 pounds unassisted.
We Are Blood, voted Top Workplaces 2022-2023 offers full benefits, life, Paid Time Off, 401K with match, financial planning and an awesome team. Be you.
We are a drug free workplace.
$70k-108k yearly est. Auto-Apply 32d ago
Call Center Customer Service Manager
Onemci
Manager job in Killeen, TX
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients.
The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred.
This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.
Key Responsibilities:
Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams
Coach and develop supervisors on customer service best practices and performance management
Monitor and improve call center metrics, productivity, and service quality
Foster a culture of accountability, continuous improvement, and excellence
Oversee workforce management and set clear performance goals
Develop strategies to enhance customer satisfaction across all service interactions
Motivate teams to maximize sales opportunities and meet revenue targets
Ensure accurate and timely payroll review and submission
Track and analyze individual and team performance, addressing both strengths and areas for improvement
Communicate process updates and key messages effectively to supervisors
Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting
Design and audit quality assurance strategies to ensure top-tier service delivery
Manage hiring, coaching, and termination processes for call center staff
Serve as a subject matter expert on client-specific operations
Manage remote employees as needed
Perform other duties as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years or older
High school diploma or equivalent
2+ years of experience in call center operations management
Strong data entry and computer skills
Fluent in English (spoken and written)
Wired high-speed internet connection (20Mbps+ download speed)
Excellent organizational, written, and verbal communication skills
Typing speed of 20+ words per minute
Availability to work scheduled shifts, including during training
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to learn and navigate complex computer systems
Reliable attendance and punctuality
Strong conflict resolution, problem-solving, and negotiation skills
Customer-focused mindset: empathetic, responsive, and patient
Ability to multitask, self-manage, and stay focused in a fast-paced environment
Strong interpersonal skills and team orientation
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$40k-74k yearly est. Auto-Apply 60d+ ago
District Manager, South Texas
Vuori, Inc. 4.3
Manager job in Austin, TX
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
Based in Austin or Houston, TX this role will be at the ground level of building and developing Vuori's unique and fast-growing retail store experience. We are looking for an experienced multi-unit leader who succeeds in the challenge of a fast-growing business. You are the ultimate ambassador of our brand; accountable for creating a highly productive environment in which customers have a fun and memorable experience, employees are motivated to do their best, and the business thrives. You understand the importance of engaging with and building the Vuori community through our retail locations and will partner with Marketing to design and facilitate local events and activations.
What you'll get to do:
Leadership & People Management
Effectively manage a portfolio of Vuori stores in your district through touch-bases, in-person visits and development conversations. Continuously audit and improve operational processes.
Oversee the hiring process for all store roles - you are connected to the vision and strategy for the store teams and support the Store Managers in their hiring decisions to build diverse teams that prioritize customer connection and provides world-class experience.
Support Store Managers in creating a culture of performance feedback - setting the expectation of both daily "in the moment" and formalized coaching, training and recognition that are grounded in performance driving behaviors and our Vuori core values and competencies.
Employee relations: stay up-to-date on HR compliance laws in your district and ensure teams abide by labor law policies; partner with HR and People team as necessary to resolve employee issues.
Stay up to date on all Vuori retail onboarding and ongoing training materials; proactively spend time in stores observing and participating in trainings and share feedback with Store Managers and HQ partners for the continued improvement of training materials and programs.
Cross-Functional Partnership
Act as a liaison between HQ and Vuori retail stores through regular communications; own the two-way feedback loop to continuously improve the business and employee experience.
Create and facilitate pipeline for bottoms-up communication of ideas, customers insights, and best practices from teams to Vuori HQ.
Partner with Retail New Store Opening Manager and team to produce new store openings in your district.
Sales & Operations
Own the district and store performance: meet and exceed revenue targets in your district by supporting Store Managers in the development and implementation of both short and long term sales strategies.
Visual Merchandising: support and hold Store Managers accountable to brand consistency and VM standards in store, including windows, displays and fixtures.
Support Store Managers in scheduling and payroll management; ensure teams are properly staffed; work to resolve any discrepancies with Store Managers and Finance. Ensure holiday pay, OT and all policies are adhered to.
Track and update district and store level budget management; give feedback and coaching to Store Managers on opportunities for strategic budget management.
Ensures store standards are maintained, including but not limited to: merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures.
Community
Lead innovation in the community, supporting Store Managers in developing and implementing strategies to reach out to new communities, and grow and drive traffic in established markets.
Be knowledgeable about local clientele and communities and establish an ongoing rapport with the local community. Along with Store Managers, act as local brand ambassador to position brand through community/charitable involvement, partnerships with local studios, gyms, teams and athletes.
Qualifications
Who you are:
8+ years of progressive leadership in retail managements with 4+ years of experience in multi-unit retail leadership
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver
You act like an owner: if something isn't working, you fix it and you constantly find ways to improve the business by taking feedback from the team and customers and translating it into action items.
Availability must reflect the needs of the business - this schedule will include weekends, evenings, and holidays
Extensive experience in budget management
Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
Ability to travel up to 50%
Additional Information
Our investment in you:
At Vuori, we're proud to offer the following to our employees:
Health Insurance
Savings and Retirement Plan
Employee Assistance Program
Generous Vuori Discount & Industry Perks
Paid Time Off
Wellness & Fitness benefits
The base salary range for this role is $129,000 per year - $169,050 per year. This position is eligible for additional compensation in the form of a commission.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
$129k-169.1k yearly 28d ago
On Premise District Manager, Austin
Johnson Brothers 4.6
Manager job in Austin, TX
Johnson Brothers and Maverick Beverage Company have officially joined forces as one company! Through the acquisition of Maverick's operations in Texas, Arizona, Colorado, and Florida, we're now united in bringing exceptional wine and spirits to even more markets. Cheers to our next chapter-stronger together!
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Job Description The ideal candidate has extensive experience selling alcoholic beverages into On Premise accounts. This job is responsible for managing all sales consultants in their designated region. Essential Functions (This list may not include all duties as assigned): · Manage Retail Specialist / sales consultant team to ensure successful execution and service to on premise accounts. · Market work should consist of 80% of the week. Managers should spend approximately 1 day per week in the office, but the rest of the week should be in the market with Retail Specialists and Merchandisers · Complete all new hire paperwork and onboarding including training Retail Specialists and Merchandisers on Netsuite and internal operations · Train and develop team in the field weekly (or more often upon hiring) to provide on-the-job sales training · Route market Merchandisers on a daily basis to ensure efficient deliveries and merchandising based on market needs. · Provide monthly sales goals to team. Managers must keep Retail Specialists up to date on progress and help them to achieve the goals · Address any account issues/complaints to find an equitable resolution and restore the relationship · Review account sales data frequently to identify trends and reassign underperforming accounts as necessary · Enter orders, maintain accounts, and assist with retail deliveries for Retail Specialists when they are unable to · Merchandise accounts/deliver orders as needed · Complete formal performance reviews for team on a bi-annual basis (more often if necessary) · Ensure full compliance on chain schematics, planners and planograms · Work with Operations Teams to ensure efficient route schedules based on chain receiving times · Create and foster an open and positive work/team environment. Address any and all concerns of Retail Specialists in a professional and timely manner · Review sales orders and pricing to ensure correct pricing and margins are being maintained · Ensure execution on new brand depletions · Manage execution on retail placements and approved items sell-through · Liaison between Chain Account Managers and Retail Specialist team · Recruiting for new talent (this includes creating sales routes, reviewing resumes and conducting interviews) Other: · Must be able to travel within established geographic areas, as necessary · Must have reliable transportation, hold a valid drivers' license and meet company driving record & automobile insurance requirements REQUIRED SKILLS: · Bachelor's degree preferred. · 5+ years of sales experience. · 3+ years in the spirits or wine industry. · 2+ years of managerial experience with a sales team. · Experience working in a startup environment. · Proven track record of success. · Must have a steadfast work ethic, entrepreneurial spirit and resilient · Must be proficient in MS Office (Word, Excel, PowerPoint, and Outlook). · Strong understanding of cost/pricing methodology. · Must have the ability to manage individuals to exceed goals and perform to defined metrics. · Act in a professional manner at all times (ie. dress appropriately, speak professionally, and write professionally) · Respond to all manager/partner emails, phone calls, and information requests in a timely manner · Accounts receivable collection management · Lift and carry a 40+ pound case of wine. · Work flexible hours which include early mornings, evenings, and/or weekends. Willingness to work a flexible schedule including evenings and weekends. · Strong written, verbal, analytical and interpersonal skills. · Ability to organize and prioritize workload to meet deadlines. · Must be self-motivated and able to work alone as well as within a team structure. · Goal oriented, focused, and assertive individual who needs little direction or supervision. · Proven track record of strong sales in previous/current work experience. · Excellent communication skills and interpersonal talents which will enhance existing customer and key retailer relationships. · Adheres to the company's equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, age or any other protected class. · Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required. · Must complete and pass a criminal background check. · The Company has invested in and requires the downloading and use of the app, TripLog, if an employee receives mileage allowance. This app ensures the accurate tracking of mileage on behalf of the Company and is needed for IRS records. Equal Opportunity Employer Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Worker Sub-Type:
Regular
Time Type:
Full time
$68k-113k yearly est. Auto-Apply 4d ago
District Manager - Austin
Gap 4.4
Manager job in Sunset Valley, TX
About the RoleAs a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.What You'll Do
Attract, hire, develop and retain the best team to meet both short and long-term business goals.
Monitor performance and consistently followup to ensure results are delivered.
Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability.
Foster and maintain an inclusive and collaborative work environment.
Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality
Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business.
Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.
Identify and solve problems with sustainable solutions
Maintain a keen awareness of the external market and competition
Ensure stores are operating in compliance with all Gap Inc. policies and procedures
Who You Are
Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities
Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores
Demonstrated ability to build diverse, high performing teams with an inclusive environment
Demonstrated ability to deliver an exceptional customer experience via all channels
Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change.
Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals.
College degree preferred.
3+ year's multi-unit, high volume, complex business leadership preferred.
Flexible to work days, nights, weekends and holidays to meet the needs of the business.
Ability to travel overnight and/or between stores as required.
Ability to lift and carry 30lbs.
$78k-139k yearly est. Auto-Apply 56d ago
General Manager
Chi Management LLC 4.3
Manager job in Austin, TX
Come join a winning team. We are hiring for Managers that take pride in themselves and all that they do. We offer a 48 hour work week. Are you looking to move forward in your career, or maybe just make a change? We are looking for motivated individuals who enjoy working with the public.
We're not looking for someone who just wants a job, we're looking for someone who wants a career.
Do you take pride in everything you do?
Are you a team player who gets the job done?
GENERAL MANAGERS
We offer up to 3 weeks of paid vacation plus,
Medical and Dental Insurance
Life Insurance
401K
Bonus Program
Requirments
Learn all positions through a 12-16 week training program.
People person and the ability to build a team.
Knowledge of a P&L and to manage the process.
Schedule according to budget.
Projections
Coach, teach & train.
Food cost / Theo vs Actual.
Leader who can get the job done and the ability to delegate.
Ordering and managing inventory levels.
Follow directions and do whatever it takes to get the job done.
Take an ownership mentality.
Team player.
$57k-99k yearly est. Auto-Apply 60d+ ago
Restaurant District Manager | Austin
Serendipity Recruiting
Manager job in Austin, TX
The Restaurant District Manager will be responsible for 8\-15 restaurants in a defined region. The District Manager is responsible for increasing sales and profits through financial management and leadership practice.
Provides leadership, direction, and support to the Restaurant General Managers with the overall goal of ensuring the effective operation and success of company restaurants.
The District Manager consistently demonstrates as well as enforces company policies, practices, and procedures.
RequirementsSALES AND PROFITS
Develops and implements creative and targeted sales\-building strategies for assigned company restaurants to ensure optimal sales and earnings
Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
Meets or exceeds budgeted sales in the District
Maximizes profits and Area by controlling expenses within established budget guidelines
Identifies, evaluates, and responds appropriately to labor efficiency problems
Monitors restaurant management and employee schedules
Assists restaurant management in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
Executes and follows up on the financial results on a period basis
Executes and is accountable for all controllable financial results on a period basis according to plan
SUPERVISORY RESPONSIBILITIES
Supervises Restaurant General Managers for four to ten units.
WORK ENVIRONMENT
The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must wear appropriate attire such as skid\-resistant shoes.
EDUCATION AND EXPERIENCE
Two to four years of multi\-unit supervisory experience in the restaurant industry and\/or college degree preferred but not necessary.
Demonstrated success in financial management and people development
Knowledge of OSHA and EEOC regulations, and federal and state employment laws
Must have excellent computer skills with proficiency in Word, and Excel, and the ability to navigate through the Internet
Ability to successfully perform all job duties of all positions in the restaurant
PHYSICAL DEMANDS & WORK ENVIRONMENT
Machines, devices, tools, etc., are used in job performance and the conditions under which the job is accomplished. Minimum qualifications are needed to perform the essential job functions:
Stand for up to 8 hours
Able to lift 50 pounds
Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists
Consistently carries products\/boxes and miscellaneous weighing no more than 70 pounds
Occasionally climbs ladders to the roof to check A\/C exhaust fan
Consistently operates registers, calculator, Norand, Fastfax, mail, and product
Consistently handles product preparation
Consistently communicate with employees, customers, and suppliers
Consistently kneels to utilize proper lifting procedures and to open safe
Regularly lifts for product preparation, stocking, and inventory
Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers
Consistently reaches for product preparation and serving customers and training
Consistently sees during all activities
Rarely sits during the preparation of reports and bank deposits
Frequently stands while serving customers and training
Frequently stoops to pick up supplies and trash
Consistently talks to employees, customers, suppliers, and company representatives
Benefits
401(K)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Vacation
FREE brand Meals
We are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.
Serendipity Recruiting is an Equal Opportunity Employer.
CHECK OUT OUR CAREER PAGE.
"Changing client's lives, one candidate at a time."
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The average manager in Hutto, TX earns between $36,000 and $97,000 annually. This compares to the national average manager range of $37,000 to $92,000.