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  • Customer Service Manager

    Stop & Shop 4.3company rating

    Manager job in Barnstable Town, MA

    Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
    $64.8k-97.2k yearly 1d ago
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  • Petco Store General Manager

    Petco 4.1company rating

    Manager job in Boston, MA

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. Supervisory Responsibility #LI-LF2 The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. #PetcoGM It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $0.00 - $0.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ******************************************** Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.
    $34k-52k yearly est. 1d ago
  • Inventory & Operations Manager

    DLP Industries

    Manager job in Weymouth Town, MA

    Warehouse Operations Manager Weymouth, MA | Full-Time | On-Site DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving Assist with local deliveries as needed What We're Looking For: Experience with fasteners, hardware, or MRO products (strong plus) Background in warehouse operations, logistics, and inventory control Strong organizational and time-management skills Clear written and verbal communication If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
    $75k-118k yearly est. 3d ago
  • General Manager, Operations

    The Landline Company

    Manager job in Boston, MA

    Landline is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. Our luxury motorcoaches and shuttles replace short flights with a faster, more sustainable alternative-reducing costs, addressing pilot shortages, and enhancing passenger journeys. We are a venture-backed, high-growth company scaling quickly across the continent. About the Role We're seeking a General Manager based in Boston, MA. Reporting to our Vice President of Operations, this position has oversight over all airport, driver, and vehicle operations in the region. Responsibilities: Manage Landline's operations in the Boston region; represent Landline with key airline, airport, and other stakeholders in the region Own end-to-end project management for new market launches and major operational initiatives, including process development, scope and timeline ownership, risk mitigation, cross-functional coordination, and execution through launch readiness and start-up Serve as the launch lead for Boston-area initiatives, driving operational readiness across staffing, training, regulatory approvals, technology, equipment, and partner alignment, and ensuring a smooth transition from launch to steady-state operations Hire, train and evaluate employees and maintain standard operating procedures for all team members Clearly communicate company and operational performance standards to team members and drive achievement Maintain knowledge of the company's regulatory obligations and ensure Landline's operations comply with all applicable FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations Effectively communicate goals, opportunities and challenges to company leadership and external stakeholders Adjust daily schedule for shift personnel to ensure optimal efficiency Execute vehicle maintenance plan and schedule vehicle maintenance accordingly Analyze operational data to identify trends, implement improvements, and deliver regular reports to leadership Lead airport operations including badging, compliance, and secure-to-secure transfer responsibilities, ensuring adherence to airport authority and TSA standards Lead overall budget, payroll, and cost control efforts for the region, maintaining alignment with financial targets Represent the Landline brand and be an example of our customer-first principles What We're Looking For: Bachelor's degree in relevant field 7+ years of management experience in an operationally intensive, shift-based business. Previous transportation management experience is strongly preferred. Proven success in a team environment Strong analytical background with experience using data to drive decision-making and performance improvement Experience overseeing payroll and labor costs across multiple operational teams, with responsibility for managing budgets and delivering results within financial constraints Ability to regularly travel to operational locations in the Boston region and be available after hours and on weekends to respond to urgent operations challenges Ability to prioritize tasks and manage multiple projects simultaneously Well-developed leadership skills and the ability to motivate team members working toward a common goal Positive attitude and strong work ethic Excellent verbal and written communication skills Ability to carry out safety-sensitive FAA Ground Security Coordinator functions when needed Previous transportation management experience is preferred All other duties as assigned This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines. Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements. Applicants must successfully complete TSA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA) Benefits: Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave and Company-paid life insurance benefits for full-time employees Flight benefit privileges with our airline partners We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $68k-145k yearly est. 5d ago
  • Operations Manager

    Advantage Technical

    Manager job in Milford, MA

    Growing company Milford is seeking an Operations Manager. The Operations Manager is a dynamic, hands-on and highly visual leadership position responsible for Production, Purchasing, Warehouse, Facilities & Maintenance, Wastewater, Safety and Continuous Improvement. Strong communication with other departments such as HR, Quality, Process Engineering, Finance, and Sales is crucial to align resources and activities to meet customer satisfaction. The Operations Manager is responsible for achieving manufacturing standards such as product yields, uptime, productivity, and utilization rates. This role is responsible for ensuring that the company has right-sized operations including all aspects of equipment, facility, and labor capacity for projected sales volumes. The position comes with a room for career growth, a competitive salary, bonus potential, and a comprehensive benefits package. Join a company invested in your career and apply today, we'd love to meet you! Role and Responsibilities: Promote the Safety-First principle with employees. Participate as an active member of the Safety Committee and conduct floor walks/audits periodically to de-risk operations. Own and execute production activities to obtain on-time deliveries to customers. Adjust schedules and/or priorities as necessary to meet established goals. Provides leadership and coaching to subordinates to drive, develop, and nurture a culture of planning, responsibility, and accountability to achieve overall business goals. Provide manufacturing leadership for capacity creation, productivity improvement, and process capability enhancements. Demonstrate leadership in achieving results through continuous improvement initiatives, preventative/predictive maintenance, and other similar proactive programs. Responsible for tracking and reporting site metrics - identification of trends, publishing results, and interacting with business leadership on site performance (strengths and improvement opportunities) Visible Leadership including participation in daily team communications, performance reviews, and engagement with employees on the manufacturing floor 40% or more of his/her time. Collaborate across business functions (HR, Quality, Engineering, Finance, and Sales) to achieve site and business objectives. Facilitate strong communications across functions for an understanding of site activities and needs. Skills and Qualifications: Bachelor's degree in Business, Manufacturing, Engineering, or Science, preferred Minimum 8 years of progressive experience in Manufacturing/Operations with proven results demonstrating bottom-line performance impact. Must have prior industry experience leading manufacturing operations and personnel. Wastewater & Chemical manufacturing experience a plus. Continuous improvement mindset required, and kaizen experience is a plus Highly organized and plans ahead Excellent leadership, management, and motivational skills Strong communication and interpersonal skills Proven experience creating and maintaining department budgets Advanced computer skills including proficiency in Microsoft Excel, Word, and PowerPoint Experience utilizing an ERP/MRP system. Acumatica experience a plus. Refined time management skills, including the capability of working under pressure to meet deadlines Physical Requirements: Work will be performed primarily in a manufacturing environment Requires sufficient personal mobility and physical reflexes May require extended periods of standing or sitting Ability to lift to (50 pounds) Pushing, pulling, bending, twisting, and lifting may be required Reasonable accommodations may be made for individuals with disabilities
    $75k-119k yearly est. 3d ago
  • Associate Development and Training Manager #32268

    Johnleonard 3.7company rating

    Manager job in Boston, MA

    Salary Range: $150K-$175K Schedule: Full-time | Monday-Friday, 9-5 About the Job A leading Boston law firm is hiring an Associate Development and Training Manager to drive firm-wide lawyer training, associate development, and performance management initiatives to enhance engagement, integration, and retention. Recognized nationally for excellence, including multiple accolades for workplace culture and inclusion, our client offers a collaborative environment committed to innovation, learning, and professional development. Key Qualifications & Skills Bachelor's degree required; JD preferred 5+ years of experience in a professional services firm, preferably within a law firm Strong understanding of law firm operations Exceptional presentation, communication, and relationship-building skills Demonstrated ability to independently manage multiple projects with precision and follow-through Proficiency in Microsoft Office, PowerPoint, database management systems, and performance evaluation software Essential Duties & Responsibilities Collaborate with leadership to design and deliver a best-in-class orientation and integration experience for all attorneys, leveraging feedback and industry trends Implement and enhance firm-wide and practice-specific training curricula, working with internal and external faculty to elevate program quality Partner with Practice Group Leaders and Work Allocators to assess and address legal skills and professional development needs across the firm Evaluate training content and delivery, leveraging ongoing feedback to maximize ROI and program impact Stay current on adult learning theory, curriculum design, and external professional development resources Support the firm's performance review process, including junior, mid-level, senior associate, and pre-partnership evaluations Collaborate with the Legal Talent Team to enhance processes, systems, and operational efficiency Contribute to special projects and firm initiatives as needed Ready to Make an Impact? If you're passionate about shaping attorney growth and driving meaningful talent development initiatives, we encourage you to apply today. Join our client and help build a high-performance culture where learning and development thrive. Founded in 1969, JOHN LEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHN LEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
    $46k-65k yearly est. 1d ago
  • Store Manager

    24 Seven Talent 4.5company rating

    Manager job in Braintree Town, MA

    Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing. Location: South Shore Plaza (Boston) Salary: $70-85K (DOE) Overview Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards. Upholding and enforcing all policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote culture and Code of Conduct through our 4 Principles. Qualifications Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. If you are interested in and qualified for this role, please forward your resume today!
    $70k-85k yearly 1d ago
  • Operations Manager

    The Bridger Group

    Manager job in Sutton, MA

    We are working with a $30M commercial furniture manufacturer in the NE to help them find an Operations Manager to oversee an 80-person, 100,000sq ft plant. They are looking for a strong people leader to focus on quality and safety and to work in a trade-focused, low-tech manufacturing environment. It's the first shift, Mon-Fri, and the role reports directly to the CEO and owner of the company. Compensation is likely to land in the low to mid 100K range, predicated on background and experience! What You'll Do Oversee 80 individuals on the floor Maintain safety and quality standards Oversee productivity and overall efficiency What You'll Need 5+ years of experience in a similar role Supervisory experience preferred
    $75k-119k yearly est. 3d ago
  • Senior Manager, Field Analysis & Operations

    Tundra Technical Solutions

    Manager job in Cambridge, MA

    Job Title: Senior Manager, Field Analysis & Operations (Contract) Job Category: Marketing / Commercial Operations Contract The Senior Manager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs. Core Responsibilities Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage) Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing Additional Responsibilities Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow Manage projects and deliverables with external vendors as required Required Skills & Experience HQ-based commercial experience strongly preferred Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data Experience managing cross-functional projects in a matrixed environment Strong analytical, problem-solving, and organizational skills with high attention to detail Ability to influence outcomes and lead initiatives without direct authority Clear, open, and effective communicator with a strong customer-focused mindset Ability to manage multiple priorities in a fast-paced, dynamic environment Preferred Qualifications Oncology or rare disease experience Experience with BI tools such as Tableau Experience working with Veeva CRM Education & Background 5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing OR 7+ years of life sciences consulting experience focused on commercial strategy and implementation
    $118k-166k yearly est. 4d ago
  • Antique Jewelry Store Manager

    Market Square Jewelers, Inc.

    Manager job in Boston, MA

    Join the Market Square Jewelers Team in Boston! Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry. About Market Square Jewelers With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston. The Role As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement. Key Responsibilities Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic Collaborate with company leadership to execute marketing and community engagement initiatives Monitor store performance and implement strategies to improve efficiency, productivity, and profitability Qualifications 2+ years of retail management experience (jewelry industry experience strongly preferred) Operationally minded, with excellent organizational and leadership skills Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused Passion for jewelry, design, and personal style Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment Why You'll Love Working With Us Be part of an established, family-owned business with a rich history and a loyal customer base Work in a newly designed showroom in one of Boston's most charming neighborhoods Lots of support through our network of 7 stores, while staying in a growth mindset Competitive compensation and growth opportunities within a respected jewelry company
    $39k-67k yearly est. 3d ago
  • Landscape Construction Operations Manager

    Outerland

    Manager job in Mashpee, MA

    Outerland is a team of dedicated outdoor professionals committed to delivering a high standard of service, through our focus on the client experience. We prioritize what is routinely considered secondary to the service provided by focusing on people first - our clients and our employees. We nurture the growth and aspirations of our team, knowing that happy, fulfilled people result in great service. By assembling good people who come together as a team, we consistently deliver an unrivaled experience for our clients. Role Description We are in search of an Operations Manager to oversee and grow our construction team. The operations manager will spend the majority of their time on job sites, actively working with crews to execute projects while training and developing the team around them. The performance of an operations manager will be judged upon the following deliverables Project Execution Work hands-on with the field staff to execute the project scopes of work, including, but not limited to: Site prep and grading Hardscape and masonry Softscape installations Irrigation, lighting, and drainage Ensure both the quality and timeliness of work performed Develop the skills of the team through on-the-job training Demonstrate best practices for organization, care of equipment, work ethic, and client communication Provide foremen with clear, executable plans for their jobs Perform layout of job sites and properly set elevations and grades Manage handoff between hardscape and softscape crews Monitor crews for proper execution based on Outerland's SOPs through regular daily and weekly check-ins until project completion Personnel Management Hire, manage, and maintain a staff of high-performing team players who uphold the company values and contribute to the high performance of the construction team. Included within this responsibility is: Hire staff to fulfill the needs of the construction team, while monitoring the crew's average wage to make sure it stays within budget With the support of the PM, ensure all HR paperwork is completed in a timely manner in conjunction with the Director of HR. Paperwork includes Manage staff's compliance with Outerland Policies, including but not limited to, attendance, safety, and care of equipment Equipment and Fleet Management Oversee the utilization of equipment to ensure it is properly used and maintained, and that equipment expense is carefully controlled within budget. Manage the care of shared construction equipment Verify that all equipment is being properly maintained through regular inspection Ensure all foremen are completing DOT circle checks daily Train all employees in the proper use and maintenance of equipment prior to use. Snow Management Fulfill a management role in snow removal. This includes working at all hours and days of the week as needed. Available Benefits: 401(k) matching Medical/Vision/Dental Insurance Paid time off (PTO) Certification Reimbursement Uniform Reimbursement Career Advancement Qualifications: 10+ years of experience in residential landscaping installation, including hardscape, masonry, irrigation, and softscape Hoisting License and DOT Card Previous experience with Landscape or Construction Management. Extreme attention to detail and fantastic organizational skills Extensive managerial experience and a passion for developing, training, and mentoring teams. Outstanding communication and interpersonal skills. General computer skills In-depth knowledge of landscape construction procedures, materials, and project management principles. Ability to work effectively with individuals of diverse backgrounds, knowledge, and skill levels. Job Type: Full-time
    $75k-119k yearly est. 5d ago
  • General Manager

    Taco Bell 4.2company rating

    Manager job in Boston, MA

    Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
    $45k-60k yearly est. 3h ago
  • Assistant Manager

    West Marine 4.7company rating

    Manager job in Middletown, RI

    The Assistant Manager supports the business unit in achieving sales goals through limited supervision. Responsibilities include training Crew Members on sales techniques, ensuring excellent customer service, and helping to meet annual sales targets. The mission is to serve customers by fulfilling their boating needs, ensuring they leave with the right products. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer. Supervisory Responsibilities: Coach and mentor the team for effective store operations. Lead by example, engaging with customers to meet their boating needs. Prioritize and plan to drive results and meet business goals. Train Crew Members on various transaction handling. Drive sales and performance metrics. Oversee Rig Shop operations (if applicable). Duties/Responsibilities: Develop and maintain a sales plan to achieve annual goals. Assist Crew Members in executing sales plans. Train Crew Members on product knowledge and sales techniques. Reinforce selling skills among Crew Members. Organize and execute in-store events. Ensure promotional displays and signing standards meet expectations. Provide product knowledge and suggestive selling to customers. Develop strategies to increase customer count and loyalty. Drive customer experience to meet customer needs. Maintain operational policies and ensure timely payroll processing. Ensure asset protection standards are met and maintain a safe store environment. Uphold legal requirements and brand representation. Stay updated with training programs. Maintain flexibility in scheduling, including evenings, weekends, and holidays. Ensure completion of all Omni orders by the end of the day. Act as "Manager on Duty" during assigned shifts and perform additional duties as needed. Required Skills/Abilities: Excellent verbal and written communication skills. Strong interpersonal, sales, and customer service abilities. Effective time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize and delegate tasks effectively. Strong supervisory and leadership skills. Excellent organizational skills and attention to detail. Proficient in Microsoft Office Suite or similar software. Industry and product knowledge preferred. Flexible schedule required, including nights, weekends, and holidays. Education and Experience: High school diploma or equivalent preferred. Two years of supervisory experience or equivalent training and experience. Physical Requirements: Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently. Other Requirements: Must be at least 18 years old. To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at ***************************** Join us at West Marine and help us provide the best boating experience for our customers! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $24k-29k yearly est. 2d ago
  • Shift Manager

    Buffalo Wild Wings 4.3company rating

    Manager job in Saugus, MA

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. *GAME TIME ENERGY, LIFETIME EXPERIENCE* As a Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests. *HOME OF THE GREATEST OF ALL TIMES* Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. * Weekly Pay * Flexible Schedule * Free shift meal and family dining discount* * Best in Class Training & Continuous Learning * Advancement Opportunities * Paid Time Off* * 401(k) Retirement Plan* * Tuition Benefits* * Medical, Dental and Vision* * Champions of Hope* * Cash Referral Program * Journey Wellbeing Support Tool * PerkSpot Discount Program * Recognition Program * Slip Resistant Shoes Programs * Community & Charitable Involvement * Igniting Dreams Grant Program * Training Contests *YOU GOT THIS* * Preferably, you have 2 years of restaurant or bar experience. * You are of minimum age to serve alcoholic beverages (or higher, per applicable law). * You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements. - per hour The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.
    $36k-42k yearly est. 22h ago
  • Industrial Operations Manager - On-Site

    Siza-Buso Consulting

    Manager job in Ayer, MA

    Job Description Were seeking a Plant Operations Manager to oversee daily operations for an industrial manufacturing company in Ayer. This is a hands-on leadership role responsible for ensuring smooth, safe, and efficient production while maintaining the highest standards of quality, environmental compliance, and equipment performance. Key Responsibilities Manage day-to-day operations of the facilitys automated production systems and equipment Direct and coordinate production activities to achieve output, quality, and safety goals Oversee preventive and corrective maintenance to minimize downtime Work with environmental and safety consultants to maintain full regulatory compliance (OSHA, DEP, etc.) Lead, coach, and schedule facility staff to maximize productivity and maintain a safe, organized work environment Analyze production and performance data to identify process improvements using LEAN concepts Ensure readiness of the facility to accept materials and deliver quality products on time Manage special projects that enhance efficiency, sustainability, and profitability. MUST HAVES: 5+ years of supervisory experience in an industrial environment using automated or computerized processing equipment (ex: conveyors, PLC-driven machinery, sorting systems, material-handling equipment, packaging lines, etc.). Candidates should come from industries such as recycling, aggregate, quarries, oil and gas, paper and pulp, or other industrial and highly physical environments. These backgrounds are essential as they align with the nature of the role. Candidates must be comfortable working in an active industrial environment that includes significant outdoor work and exposure to the elements Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching, driving, manual dexterity and some lifting (up to 50 pounds) required
    $97k-160k yearly est. 8d ago
  • District Manager

    Mattress Warehouse LLC 3.8company rating

    Manager job in Mashpee, MA

    Mattress Warehouse is growing! District Manager About us: At Mattress Warehouse, we empower our associates to shape their careers and make a meaningful impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we're dedicated to improving lives through quality sleep. We offer quality products and exceptional service to our customers while supporting the communities we serve and protecting the environment. Why Choose Mattress Warehouse? Joining Mattress Warehouse means becoming part of a team-oriented work environment where your hard work and dedication are recognized and rewarded. What you can expect from us! Robust Compensation Package: a generous base pay, eligibility for bonuses, along with a 401(k) plan with a hefty employer match to secure your financial future. Unlock Your Team's Sales Potential: As a District Manager, you will teach your teams to leverage our exclusive bed MATCH diagnostic sleep system, empowering customers to find their perfect mattress based on 18 measurements and personalized recommendations. This tailored shopping experience transforms a customer's sleep quality and satisfaction. Comprehensive Benefits: We care about our employees' well-being, offering a variety of insurance coverage for every budget, covering medical, dental, vision, short/long-term disability, basic life and AD&D insurance, as well as recognition programs, and product discounts. Generous Paid Time Off: Our PTO package includes vacation, personal, and sick days. Growth Opportunities: We foster growth and development through our comprehensive paid training program, continuous feedback, an expansive learning library, and more. What We're Looking For At Mattress Warehouse, we believe that great leaders inspire great teams. As a District Manager, you will play a vital role in mentoring, developing, and motivating your Store Managers and Sales Consultants to reach their full potential. Through hands-on coaching, continuous training, and real-time feedback, you'll foster a high-performance culture where every team member feels empowered to succeed. By leading with passion and purpose, you will create an environment that encourages growth, confidence, and a deep understanding of our mission to improve lives through quality sleep. Your ability to cultivate talent and drive success will not only enhance the customer experience but also position your district for long-term excellence. As a District Manager at Mattress Warehouse, you'll be at the forefront of our operational excellence, ensuring that every showroom in your district runs smoothly, cleanly, and meets or exceeds budget and sales goals. You'll play a pivotal role in driving the success of our business by overseeing the implementation of marketing campaigns and promotions, all while providing outstanding customer service and maintaining adherence to company standards. Essential Functions: Financial Goal Achievement: Plan and coordinate business operations in district showrooms to achieve financial goals, driving revenue growth and profitability. Resource Management: Perform resource allocation, workload assignment, and schedule management for assigned projects, optimizing efficiency and productivity. Team Leadership: Manage a team of professionals on a daily basis to meet or exceed company objectives, fostering a culture of excellence and accountability. Training and Development: Identify skill gaps and schedule trainings for team members, ensuring continuous improvement and professional growth. Customer Satisfaction: Resolve all customer issues and ensure outstanding customer service, cultivating loyalty and positive brand perception. Performance Evaluation: Conduct performance evaluations of team members and provide feedback for improvements, driving individual and team success. Relationship Building: Build strong working relationships and maintain effective communications with team members, promoting collaboration and teamwork. Strategic Planning: Identify business challenges and suggest appropriate action plans, contributing to the development of new business strategies for growth and revenue generation. Operational Efficiency: Manage budgets, control expenses, and identify revenue opportunities, optimizing operational efficiency and cost-effectiveness. HR Support: Assist in employee recruitment, promotion, retention, and termination activities, ensuring compliance with company policies and procedures, including staffing, recruiting, and retaining talent. At Mattress Warehouse, we pride ourselves on being an Employer of Choice, offering competitive compensation packages, opportunities for career advancement, and a supportive work environment where your contributions are valued and recognized. Join us and be part of a winning team that's transforming the bedding retail industry. If you're a driven, results-oriented individual with a passion for retail and leadership, we want to hear from you. Apply now and take the next step towards a rewarding career with Mattress Warehouse! #MW
    $121k-199k yearly est. Auto-Apply 57d ago
  • Assistant Manager, Merchandising - Mktstreet Lynnfield

    Gap 4.4company rating

    Manager job in Lynnfield, MA

    About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do Support strategies and processes to drive store sales and deliver results through a customer centric mindset. Recruit, hire and develop highly productive Brand Associate and Expert teams. Own assigned area of responsibility. Implement action plans to maximize efficiencies and productivity. Perform Service Leader duties. Ensure consistent execution of standard operating procedures. Represent the brand and understand the competition and retail landscape. Promote community involvement. Leverage omni-channel to deliver a frictionless customer experience. Ensure all compliance standards are met. Who You Are A current or former retail employee with 1-3 years of retail management experience. A high school graduate or equivalent. A good communicator with the ability to effectively interact with customers and your team to meet goals. Passionate about retail and thrive in a fastpaced environment. Driven by metrics to deliver results to meet business goals. Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. Ability to travel as required.
    $63k-101k yearly est. Auto-Apply 28d ago
  • Commercial Business Manager

    Roto-Rooter Services Company 4.6company rating

    Manager job in Marlborough, MA

    Commercial Business Manager Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! Roto-Rooter has an opportunity available for a Commercial Business Manager at our Boston North branch located in Marlborough, MA. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team. The salary range for this position is $85,000-$95,000, depending on experience. There is also opportunity for a branch performance based bonus. Responsibilities Your responsibilities will also include but not limited to: * Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs. * Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships * Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors * Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors * Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals. * Join local trade associations and participate in tradeshows and events when applicable. * Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals. * Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work. * Develop relationships with customers to build customer loyalty. Requirements * Highschool diploma or equivalent * At least 5 years of sales and management experience. * Commercial Sales experience with proven year-over-year record of successful development and growth of a territory. * Must posess sound problem-solving skills and good communication skills. * Valid driver's license with acceptable driving record according to company policy. Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: * Medical insurance with a Prescription Drug Card * Accident and Critical Illness Insurance * Dental Insurance * Vision Insurance * Paid Vacation * Paid Training * Life Insurance * Matching 401K Retirement Savings Plan * Tuition Reimbursement * Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 90 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
    $85k-95k yearly 19d ago
  • Office Admin/Operations Manager

    Chelmsford 4.2company rating

    Manager job in Lowell, MA

    About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more... COMPANY MISSION: Is to Move the World! To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day. We are hiring a dynamic office administrator/operations assistant to assume the role of growing a small business through various functions including but not limited to: HR, Administrative tasks, Operations, Customer Service, Scheduling, Sales, Marketing and Community Involvement. About you:Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, and growth minded. You are passionate about being part of an entrepreneurial organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company. Compensation: $14.00 - $16.00 per hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk - MA - Chelmsford is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $14-16 hourly Auto-Apply 60d+ ago
  • Assistant Manager

    T's Restaurant-East Greenwich

    Manager job in Narragansett, RI

    Restaurant Assistant Manager-FOH DEPARTMENT: Operations REPORTS TO: Restaurant General Manager SUPERVISION EXERCISED: All team members associated with the responsible store POSITION STATUS: Full Time Availability with Benefits We hire SMILES! Our team is everything to us. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch within our community. ABOUT US Ts Restaurant Group is a growing, family-owned restaurant group that has been a Rhode Island tradition since 1982. We currently have three locations in Cranston, East Greenwich, and Narragansett. With a commitment to carefully sourcing local food and products around the New England area. With an eye on sustainability and a partnership with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors, and sustainable choices whenever possible. We are devoted to providing our teams and guests with a culture of gratitude, respect, safety and belonging. We value lifes journey and believe in sharing in the journey together, celebrating life one day at a time, one plate at a time. ABOUT THE POSITION The Restaurant Assistant Manager is responsible for supporting the management in the daily operations of the restaurant, including, but not limited to, the selection, development, and performance management of front of house team members. This individual will be responsible for contributing to the overall service quality of the restaurant by providing support to the team and ensuring a quality guest experience. Other responsibilities and duties are as follows: Guest Service: Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always with the Ts touch points of hospitality. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. Promote Ts commitment to serving smiles. Team Building: Always promote the Ts team spirit of positivity and team centered approach to the hospitality and culinary experience in all ways. Create a culture of fairness by following Ts policies, procedures, job description and training programs and by maintaining healthy boundaries with team members. Provide coaching to team members regarding operational and procedural issues. Assist with the interviewing, hiring, supervision, development and, when necessary, termination of team members. Train and develop team members by providing ongoing feedback and establishing performance expectations. Operational Responsibilities: Ensure a safe working and guest environment. Fully understand and comply with all federal, state, county and municipal regulations and reporting requirements that pertain to health, safety and labor requirements of the restaurant, team members and guests. Assist in managing shifts which include daily decision making, daily scheduling needs, operational planning, while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. Supervise portion control and quantities of preparation to minimize waste. Fill in where needed to ensure guest service standards and efficient operations. Financial: Control cash and sales receipts in accordance with restaurant policies and procedures. Adhere to company standards and service levels to increase sales and minimize costs. Ensure that end of day receipts is correct and deposited to the bank at the end of the shift. Food Safety: Enforce sanitary practices for food handling, general cleanliness, and specified maintenance. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Assist in daily food preparation. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies when needed. Adhere to Food and Alcohol Safety. Community Involvement: Provide strong presence in local community and high level of community involvement by restaurant and personnel. Other Duties: Perform other duties as assigned. PERKS AND BENEFITS Benefits for all teams: Positive and supportive team culture. Paid Time Off Programs. Competitive Wages with Annual Performance Reviews. Day's only schedule- never work nights. Like Ts Food? As a Ts team member, you receive a meal benefit-whether on shift or off and at all locations. Home for the Holidays-Thanksgiving and Christmas Day OFF. Ongoing development and growth opportunity. Tickets At Work Program- offering exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more. Pet Insurance. Employee Assistance Program (EAP)- provides voluntary, confidential services to employees at no charge. Services such as counseling services for mental health issues and information, financial resources, work-life solutions and legal guidance. Flexible and Predictive Scheduling. 401K Additional benefits for full time teams: Medical Insurance Dental Insurance Vision Insurance Life Insurance ABOUT YOU We are looking for someone who has the desire to lead and oversee an enthusiastic team of hospitality individuals who are dedicated to creating and executing a memorable dining experience for our guests. Here are some other qualifications needed for this position: Education and Experience: High School Degree required; college degree preferred - hotel/restaurant management. A minimum of two years' restaurant experience. Prior experience in restaurant management/supervision of staff a plus. Proficient with Point-of-Sale Systems and other guest service technology platforms. Required Certification in Serve Safe Alcohol and First Aid. Flexibility in schedule and the ability to work weekends are a must. Must be eligible to work in the United States. Must agree to background check. Excellent written and verbal communication skills. Proficient in the English Language. Professional requirements: Self-discipline, initiative, leadership ability and outgoing. Pleasant, polite manner and a neat and clean appearance. Strong guest service skills with a passion for hospitality. Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. Must possess good communication skills for dealing with diverse staff and potential candidates. Possess excellent organizational, interpersonal, problem-solving, and collaboration skills Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities. Accountability Keeps Restaurant General Manager promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Adheres to job responsibilities and performance objectives. Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Physical Settings and Schedule: Hours may vary depending on the needs of the restaurant. Ability to perform all front of the house restaurant functions. Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. Work with hot, cold, and various equipment as well as operate phones, computers, copiers, and other office equipment. This position is assigned a base/home store but could be expected to cover other locations as needed. Ts Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Compensation details: 22-24 Hourly Wage PIc5f4bb535a07-31181-39334081
    $33k-62k yearly est. 7d ago

Learn more about manager jobs

How much does a manager earn in Norton, MA?

The average manager in Norton, MA earns between $46,000 and $119,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Norton, MA

$74,000
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